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The Sanctuary Thailand

Certificate of Excellence
Hotel website
Had Tien Bay, Ko Phangan, Thailand (Formerly The Sanctuary Island Resort)
The Sanctuary Thailand
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394 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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Barbados
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed today NEW

My stay was amazing, the cottage was really rustic and literally in the middle of the jungle. The walk to get there took some getting used to but it was a great workout and I got used to it after a day or so. The restaurant: The quality of the food in the restaurant was excellent the prices were a... More 

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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This place has a really interesting vibe. It's peaceful & laidback with options to do more with your time if you choose. The staff are great and most welcoming. Chard was outstanding as our host. I was in a group of 10 people coming off a full detox at another resort and we came here to see the week out.... More 

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2 reviews
5 of 5 stars Reviewed 1 week ago

I went here a year ago (June 2014 but July was the closest option) and I've been finding myself aching to return. I got a lovely room in the first instance and stayed in it for 3 nights. Unfortunately, as the rooms are built into the sides of the rock face, there were a couple open areas where one of... More 

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Leeds, United Kingdom
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As with many amazing places it's the people who make it. One person has taken this place to a 3* to a 5* for me and that was Chard. He ensured our every need was taken care of made us fall in love with the people. Sam also made a lot of effort to ensure we enjoyed our stay. This... More 

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London, United Kingdom
1 review
5 of 5 stars Reviewed 5 weeks ago

The sanctuary lives up to its name! A sanctuary. A home away from home! People were so inclusive and friendly! It was like one big family. I went on my own and it was perfect. You got the peace from the beautifu, rustic and raw surroundings but always had someone to talk to if you wish. They diverse therapies in... More 

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Washington DC, District of Columbia
Level Contributor
76 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
3 of 5 stars Reviewed June 1, 2015

After spending a month here I don't know what the fuss is about. Someone in management must have an in with the British press. These patched together bungalows serve more as a sanctuary for animals than people. I shared my bathroom with a gecko--kind of charming--a rat--not charming--and often woke up to find my bed and person covered with a... More 

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SanctuaryThailand, General Manager at The Sanctuary Thailand, responded to this review

Hi and thank you for your review . We are pleased that you stayed a month with us and we really appreciate your sharing some of your issues with us. As you point out - some of our rooms are located in a jungle environment - this was a pre-requisite when the owners designed the place, the owners were and... More 

Oslo, Norway
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 25, 2015

I am a rather backpacking/camping traveller who prefers road trips more than staying in a resort. This time I decided to change the travelling pattern and stay 16 days at The Sanctuary. I was always a bit sceptical towards Yoga/ Meditation/Natural Healers but I decided to try all this and open up for new ideas. I did 16 day weight... More 

Was this review helpful? Yes 1
SanctuaryThailand, Manager at The Sanctuary Thailand, responded to this review

Thank you Monica for your visit and your review and for taking on our WLP challenge . Well done to you on your success. Delighted you met great people and enjoyed all the other happenings that go on here .Good luck in your future and we hope to see you again soon - regards- Mike More 

London, United Kingdom
1 review
5 of 5 stars Reviewed May 23, 2015

It doesn't really matter why you pick the Sanctuary: to lose weight, to get over a broken relationship, to find yourself or just have a break from the busy world. I can recommend the sanctuary to cure all ills and like anything transformative - change you in ways you didn't even now you could or wanted. This place is pleasurable... More 

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SanctuaryThailand, Manager at The Sanctuary Thailand, responded to this review

Many thanks for your visit and for embracing all that Sanctuary is and for appreciating our quirkiness and appeal . We look forward to your return visit , please dont wait another 15 years. regards- Mike More 

A TripAdvisor Member
1 of 5 stars Reviewed May 21, 2015

Stayed two nights very recently at the Sanctuary. Found it to be completely overpriced and not worth it. Staff at the reception were most unwelcoming. Nobody to show me around the place and explain the features of the resort. Just escorted to the room in silence and left there with my bags. Room smelt stale and had insects all over... More 

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SanctuaryThailand, Manager at The Sanctuary Thailand, responded to this review

Sorry that we messed up so badly for you and sorry that we didn’t make your stay an enjoyable one. We really do want every customer happy and contented and we really do strive to make this happen. In this case we have no excuse to offer because it is low season and the staff are not stressed or overworked... More 

Level Contributor
80 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
1 of 5 stars Reviewed May 19, 2015

Me and my wife stayed for 4 nights in the best room at the top off the hill and had a very nice view...rooms are very basic and not cheap....hugh amounts off mosqitos and bugs/spides/bats in the room and all over the place nonstop since the place is in the "jungel" and open air style.. Local employed staff is mix... More 

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SanctuaryThailand, General Manager at The Sanctuary Thailand, responded to this review

Dear Thomas - many thanks for your review and sincere apologies that Sanctuary was not what you expected . I can see from your TA profile that you are luxury traveller and can appreciate that the jungle environment here can be a challenge for some . Sanctuary is renowned for its Vegetarian and Raw food offerings- this is why many... More 

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