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Hacienda Resort & Beach Club

2.5 of 5 100/3 Moo 1, Ban Tai Beach | Thong Sala, Ko Phangan 84280, Thailand
#76 of 105 hotels in Ko Phangan
115 Reviews 3 of 5 stars
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Hacienda Resort & Beach Club
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Hacienda Resort & Beach Club
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  • Reviews (115)
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115 people have reviewed this hotel

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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English first
St. Louis
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I thought maybe only a few people who had bad reviews actually wrote them up and the good times were not worth mentioning, but there are no good times to be had here. I am a budget traveler/backpacker and I don't expect much, but when you advertise something and sell for higher cost you expect to get what you paid... More

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Toronto, Canada
1 review
1 of 5 stars Reviewed 5 days ago NEW

I really disliked the Hacienda Resort for many reasons. Really bad dance music was played unnecessarily loud from 1pm to 1am and there were several massive beetles in the room. On top of this they grossly overcharged for all their minibar contents and worst of all their receptionist tried to rip us off on the day we left by telling... More

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Lille, Nord-Pas-de-Calais, France
Contributor
20 reviews 20 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This really made my stay on Ko Phangan. with an amazing pool bar and lounge area to chill out its a great place to stay. Th staff are very helpful and the food is excellent. My only issue is with the wooden huts which give a a not so pleasant view of what can only be called a swamp every... More

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David D, Guest Relations Manager at Hacienda Resort & Beach Club, responded to this review

Hi Johnny, Thanks for the great review. We are so glad you enjoyed your time with us, Believe it or not the pond at at the entrance of the resort falls into a certain category that the local government wants to preserve !!! We have submitted numerous applications to fill it in and be done with it. We are anxiously... More

Tournon, Rhone-Alpes, France
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Forget the quiet nights, there is music (not the good one) until midnight. Breakfast are scandalous when you know what you can have for the same price. Most of the clients are (drunk) teenagers : noise and trouble during the night. The staff is also composed of teenagers, you won't have a good service. The food is very expensive and... More

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David D, Guest Relations Manager at Hacienda Resort & Beach Club, responded to this review

Hello Quentin, We are sorry you did not enjoy your stay with us. Based on your profile, cities you have visited and other reviews on T.R. it is crystal clear that Koh Phangan and Hacienda were not for you. This is a party island that attracts party people, some love it and some hate it. If you had contacted reception... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Although we only had a what looked like shed for a room it came with a diving course. No one can expect 5 star luxury for the price that we payed. I really enjoyed my stay there. The location was pretty good, there are plenty of places to eat and drink nearby or you could rent a scooter and go... More

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David D, Guest Relations Manager at Hacienda Resort & Beach Club, responded to this review

Hi Charlotte, Thanks for taking the time to write a nice honest review. We love it when guests socialize with our staff and take full advantage of all this amazing island offers. Cheers from the whole crew. David D. More

Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We made the booking to stay at Hacienda through booking.com which was confirmed via email with a booking reference as well as the dates and amount paid. We were told on arrival that they had expected us the previous day and that they had to book us into another resort as they could no longer accommodate us, a mistake on... More

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Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

Firstly they demanded to keep our passports but a lot of refusing they accepted a driving licence instead - no way was I handing my passport in. We were staying in what looked like a shed, was crawling with bugs and only had one plug where the fan was plugged in so couldn't charge our phones. When we first got... More

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David D, Guest Relations Manager at Hacienda Resort & Beach Club, responded to this review

Hi Rachael, We truly regret that you did not enjoy your stay with us over the full moon period. Please allow me to address your complaints. We never demand a passport, we request one as a security deposit instead of cash or a credit card but we will accept a drivers license. You reserved our cheapest and most basic fan... More

Sydney, New South Wales, Australia
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 20, 2014

So I am currently sitting at the bar and enjoying a drink made by the delightful Diego. I cannot even wait to leave here to sing this place's praises! I absolutely love this hotel and am very sad to think that I only have one more night here before going to Koh Samui. I arrived here yesterday and had booked... More

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David D, Guest Relations Manager at Hacienda Resort & Beach Club, responded to this review

Hi Vanessa, Thank you very much for this review. We are so happy that you enjoyed your stay with us .Diego is turning into a bit of a legend down at the pool bar and Qo is doing what he does best at the front desk. I will pass on your great comments to the guys. Looking forward to seeing... More

Leeds, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 19, 2014 via mobile

I recently stayed here with a few friends . After travelling for two months already it was by far the most expensive place we've stayed in however , the most disappointing. As it was a friends birthday we had decided to pay a bit extra than normal for somewhere nice but quite frankly I regret spending the Money . There... More

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London, United Kingdom
2 reviews
5 of 5 stars Reviewed June 25, 2014

we didnt actually stay at the hotel but we spent most evenings there at the bar drinking cocktails and spending evenings with the wonderful staff. we met a lot of friends who were staying at the resort and they all loved it and would recommend it to anyone. there were two british girls selling diving who went out of their... More

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David D, Guest Relations Manager at Hacienda Resort & Beach Club, responded to this review

Hi Hannah, Even though you did not stay with us you took the time to compliment us on our staff and facilities including our diving school - priceless !! Cheers from the whole crew. David D. More

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Additional Information about Hacienda Resort & Beach Club

Address: 100/3 Moo 1, Ban Tai Beach | Thong Sala, Ko Phangan 84280, Thailand
Location: Thailand > Surat Thani Province > Ko Phangan
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hacienda Resort & Beach Club 2.5*
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Amenities

Hotel Class
Official Description (provided by the hotel)
At Hacienda Resort & Beach Club you will have an experience unlike anything else on this legendary party island. Owned and managed by a crew of vibrant, energetic Europeans and staffed by highly trained attentive locals. The standards you expect are typically exceeded.With a full range of facilities & various types of rooms to fit into any budget, from backpacker to luxury travelers, Hacienda is the perfect place for your holiday.Hacienda Resort & Beach Club is a five minute walk to the Thong Sala (main pier) and Thong Sala Town (main shopping area). It is a fifteen minute drive to Haad Rin Beach. The Samui International Airport is a 30-minute ferry ride, followed by a 2-minute taxi ride.Fitted with tiled flooring and a private bathrooms, modern rooms come with either air conditioning or fan. Cable TV, minibar and hot water shower are included in all rooms other than our budget wooden bungalows. ... more   less 
Number of rooms
31

Questions & Answers

Questions? Get answers from Hacienda Resort & Beach Club staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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