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All 106 Ko Phangan B&Bs / inns

Hacienda Resort & Beach Club

2.5 of 5 Small Hotel   |   100/3 Moo 1, Ban Tai Beach | Thong Sala, Ko Phangan 84280, Thailand
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41%
Ranked #77 of 106 Ko Phangan B&B and Inns
A recent review
5 of 5 stars reviewed 5 days ago
Artylou
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119 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Manchester, United Kingdom
2 reviews
1 of 5 stars Reviewed 3 days ago NEW

This hotel is ideal for people who like being bitten in their sleep and who aren't very clean. Stayed here for 6 nights and hated it every minute of it. From the moment we arrived the staff were very unwelcoming and the guy who seemed to be the manager was very rude. The room we stayed in was filthy and... More

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Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed at Hacienda when I first arrived on Koh Phangan this trip and it was heaps of fun and I met lots of great people. I did move down the beach to somewhere a little quieter but I was at Hacienda virtually every day. Mark the chef does an amazing job at both managing a busy (even in low... More

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1 review
4 of 5 stars Reviewed 1 week ago via mobile

We arrived at the resort to find out that the lady who we had to booked the hotel with had missold it to us, we decided to upgrade at a discounted rate! We were placed in room number 401, and had spectacular views of the pool and beach even though the weather was rubbish (not that is your fault) when... More

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St. Louis
Reviewer
5 reviews 5 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I thought maybe only a few people who had bad reviews actually wrote them up and the good times were not worth mentioning, but there are no good times to be had here. I am a budget traveler/backpacker and I don't expect much, but when you advertise something and sell for higher cost you expect to get what you paid... More

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Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I really disliked the Hacienda Resort for many reasons. Really bad dance music was played unnecessarily loud from 1pm to 1am and there were several massive beetles in the room. On top of this they grossly overcharged for all their minibar contents and worst of all their receptionist tried to rip us off on the day we left by telling... More

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David D, Guest Relations Manager at Hacienda Resort & Beach Club, responded to this review

Hi Welbot, We are sincerely sorry that you did not enjoy the Hacienda Experience. Most people come here to party hard for the full moon and they expect the party vibe. The music which is typically requested loud may not be to your taste, This is supplied to us from international cutting edge D.J.s and local superstars and is well... More

Lille, Nord-Pas-de-Calais, France
Contributor
20 reviews 20 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This really made my stay on Ko Phangan. with an amazing pool bar and lounge area to chill out its a great place to stay. Th staff are very helpful and the food is excellent. My only issue is with the wooden huts which give a a not so pleasant view of what can only be called a swamp every... More

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David D, Guest Relations Manager at Hacienda Resort & Beach Club, responded to this review

Hi Johnny, Thanks for the great review. We are so glad you enjoyed your time with us, Believe it or not the pond at at the entrance of the resort falls into a certain category that the local government wants to preserve !!! We have submitted numerous applications to fill it in and be done with it. We are anxiously... More

Tournon, Rhone-Alpes, France
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 weeks ago via mobile

Forget the quiet nights, there is music (not the good one) until midnight. Breakfast are scandalous when you know what you can have for the same price. Most of the clients are (drunk) teenagers : noise and trouble during the night. The staff is also composed of teenagers, you won't have a good service. The food is very expensive and... More

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David D, Guest Relations Manager at Hacienda Resort & Beach Club, responded to this review

Hello Quentin, We are sorry you did not enjoy your stay with us. Based on your profile, cities you have visited and other reviews on T.R. it is crystal clear that Koh Phangan and Hacienda were not for you. This is a party island that attracts party people, some love it and some hate it. If you had contacted reception... More

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 15, 2014

Although we only had a what looked like shed for a room it came with a diving course. No one can expect 5 star luxury for the price that we payed. I really enjoyed my stay there. The location was pretty good, there are plenty of places to eat and drink nearby or you could rent a scooter and go... More

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David D, Guest Relations Manager at Hacienda Resort & Beach Club, responded to this review

Hi Charlotte, Thanks for taking the time to write a nice honest review. We love it when guests socialize with our staff and take full advantage of all this amazing island offers. Cheers from the whole crew. David D. More

Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 14, 2014

We made the booking to stay at Hacienda through booking.com which was confirmed via email with a booking reference as well as the dates and amount paid. We were told on arrival that they had expected us the previous day and that they had to book us into another resort as they could no longer accommodate us, a mistake on... More

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Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 23, 2014

Firstly they demanded to keep our passports but a lot of refusing they accepted a driving licence instead - no way was I handing my passport in. We were staying in what looked like a shed, was crawling with bugs and only had one plug where the fan was plugged in so couldn't charge our phones. When we first got... More

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David D, Guest Relations Manager at Hacienda Resort & Beach Club, responded to this review

Hi Rachael, We truly regret that you did not enjoy your stay with us over the full moon period. Please allow me to address your complaints. We never demand a passport, we request one as a security deposit instead of cash or a credit card but we will accept a drivers license. You reserved our cheapest and most basic fan... More

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Additional Information about Hacienda Resort & Beach Club

Address: 100/3 Moo 1, Ban Tai Beach | Thong Sala, Ko Phangan 84280, Thailand
Location: Thailand > Surat Thani Province > Ko Phangan
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hacienda Resort & Beach Club 2.5*
Number of rooms: 31
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