we have just spent 10 wonderful days chilling out at the twin bay resort.
The spot is so peaceful situated in a quiet bay.
The rooms are clean with daily housekeeping of a high standard.
The food is excellent and breakfast buffet is good.
The pool and beach are great.
Excellent Wifi available in most rooms.
Any drawbacks? of course...
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Dear Pete and Sue,
Chill out you did if i remember rightly. The sunbeds got their fair share of work from both of you and the bar i think you propped up excellently. It's true we are in Thailand, and things can be a little different from home countries to say the least, but that is not something we can...
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The resort is very nicely placed at the quiet end of the beach. Unfortunately, the premises are crawling with rodents. We woke up several nights because of mice in the room. The service is not up to standard (slow and rather unhelpful staff).
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Dear Valued Guests,
Thank you for your review. I do admit we did have a wildlife crisis for a period of about a week, presumably whilst you were here. I took the necessary measure of calling in the pest control company from the main land for a 3 day spray and trap setting,and also the regrettable, but necessary measure of...
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The rooms are clean and comfortable. The bathroom would need an update, but it was ok. If you dont expect too much, this resort will be good. The service- some people are confused, maybe its the English language barrier, some are very good and helpful. We had to complain on service at the restaurant, it looked like nobody was lookign...
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Dear Magdalena,
Thank you very much for your review and also your patronage whilst on Koh Lanta. I think your review puts our resort on a more even keel after the previous review. Although there were some similarities.
I do recall the day you checked in and remember that was the day you had an unsatisfactory lunch experience. I am...
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We are not high maintenance people but this hotel was by far the worst hotel we have ever seen. The view from our room was amazing and the beach was okay. You couldn’t actually lie on the beach but walking it was nice. The room itself was horrible in fact we left a day early and tried to leave even...
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Dear Sir,
Firstly may apologize for the dissatisfaction you obviously encountered during your stay with us. As the manager i take ever comment seriously and act upon it. None of the things that you mention were ever brought to my attention during your stay, and if they were, i can assure you i would have attended to each complaint in...
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We stopped at Twin Bay in January and found the rooms to be clean, beds comfortable and the staff most accommodating. The hotel is under new management and they seem to be trying to make some improvements to the property. The new manager really listened to our suggestions. We loved the walks along the beach. Great location.
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Dear Valued Canadian Guests,
Firstly, thank you for taking time to write a review of your stay at Twin Bay, and for choosing us a your holiday resort while on Koh Lanta.
Behind any General Manager there is a team of staff that go about their day servicing our guests to the best of their ability. I am delighted they...
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We stayed at this resort for two days over Christmas before we decided to change accommodation. The bungalows we saw were in need of some updating and the bathrooms were particularly dark and sad - with old fixtures and concrete, grey floors. The shower had no water pressure. We had bad luck as the walls of our hut were inhabited...
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Dear Valued Guest,
All reviews both positive and negative are what we here at the resort need to improve our product and service.
Although your review is one that reflected your feeling during your stay, i am still happy to receive your comments. I recall you telling me of your sleepless night at breakfast when i met you, and offered...
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First off the place needs some sprucing up. Having said that we had an amazing time. The staff were excellent, the food was really good, and the location was outstanding. The hotel manager was on the ball and really made our stay memorable. To take this rating from a 4 to a 5 I would recommend the following:
1) finish...
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Dear Bruce and family,
Many thanks for choosing Twin Bay as your holiday resort while on Koh Lanta. The 5 points you listed to take us onward and upward have been received well and point 2 especially can be addressed immediately, and the remaining points throughout the low season renovation window.
Indeed our service staff are a credit to the...
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The location of this resort was for us great, on the north end of the beach, and not as crowded as further south where the resorts are right next to each other. But we were traveling with small children, and for us, the location was perfect, for others it might be a bit out of the way, as there is...
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Dear Maria
Many thanks for choosing Twin Bay resort for your holiday location. As you say, the location is lovely being at the northern end of the bay, far enough away from the distant bustle in the middle of the bay, yet close enough to it if you want.
By looking at your photo of the bay which i think...
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Was a bit dissapointed with Twim Bay Resort it looks lovely from the pics & it is nice when you get there but our room which was a Beach Front (what beach a strip of flat sand) was old & in sad repair!!!! Beds are as hard as a rock!!!
There is nothing to do yes I know you go...
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Dear Valued Guests,
Firstly i would like to thank you for your review of our property, and i would like to take this opportunity to address your comments. I have just joined as Resort Manager today, and i don't like to leave any points raised by our guests unanswered. Your review has shed light on things that are in need...
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My wife and I were celebrating our second wedding anniversary and chose to stay at this resort in late October 2011 to celebrate. The first thing we noticed about this resort is its friendly staff. They were helpful, friendly, and after being there for 2 weeks you get to feel part of the resort.
We were upgraded to a Royal...
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