We repeatedly had trouble with the customer service. As one example, my wife and I were departing later than her parents and we told the office that we would pay the remaining bill later in the day before we departed. When her parents tried to depart mid-day the mangement demanded full payment and withheld their luggage. (Note: we had already pre-paid 90% of the bill) This left them with little money for their journey home. There were other problems as well.
Although, I would not recommend this place because the problems we had with the management - the space itself is nice.
Note that the location (Mirimar beach) is not that great. I would recommend you go to the northern beaches if you are a party person or the southern beaches if you are more relaxed or family-oriented.
I would also recommend avoiding Goa from mid-Dec to mid-Jan, as it is too crowded and expensive. more