We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mansion Santa Isabella

Veloz 28-48 entre Carabobo y Magdalena Davalos | 2 Blocks From Train Station, Riobamba R, Ecuador
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Cancelon to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Professional photos
Mansion Santa Isabella
View Map
Add Photo Write a Review

142 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    100
    24
    10
    4
    4
See reviews for
30
51
12
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (142)
  • Mar-May only
    (44)
  • Jun-Aug only
    (41)
  • Sep-Nov only
    (31)
  • Dec-Feb only
    (26)
All months
Vancouver, Canada
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here the day before our trek in the Andes. Great hotel. Very clean and beautiful. Very friendly and helpful staff as well. They kept our bags for our guide to pick up and everything. I will stay here again if I had to.

Was this review helpful? Yes
Toronto, Canada
Level Contributor
168 reviews
135 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed 2 nights in this hotel. First when we arrived, they had construction in the building with people working and lessening to loud music until 6pm. Our room was very nice. But except the bed, there were no furniture. No chair, no desk, nowhere to hang clothes. Everything went on the floor.... The jackets, the laptops... Etc... Then the... More 

Was this review helpful? Yes
MansionSantaIsabella, Gerente at Mansion Santa Isabella, responded to this review

Thank you for your review and for pointing out a couple of problems. We have been opening 14 new rooms over the past few months and the problems refered to are a result of that. All the new rooms now have beautiful pine closets, tables and chairs. We have fixed the internet problem so that there is internet in all... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed April 20, 2015

We travelled from the Cloudforest (North) to Cajas NP (South) visiting several hotels but I did not see any hotel that even remotely compares to Santa Isabella. Close to the centre of Riobamba you suddenly feel you have entered an exotic world of flowers and beautiful paintings :) Awesome rooms, superb large bathroom with giant bath and nicely smelling soaps... More 

Was this review helpful? Yes
sussex, england
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 11, 2015

My daughter and I spent two nights in this hotel prior to riding the Devil's Nose train journey. We were welcomed and looked after wonderfully throughout our stay and the staff helped us with many aspects of our journey-planning. The building itself is charming and our room was very comfortable. Restaurant was also lovely.

Was this review helpful? Yes
Cleveland, Oh
Level Contributor
571 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
3 of 5 stars Reviewed January 30, 2015

Riobamba has not good choices of hotels and restaurants. Overall there are not good reasons to stay overnight unless you have business, drive from Quito to Cuenca or visit the train canyon. The Santa Isabella is a charming hotel, with most of the 20 rooms facing a 2 floors courtyard of a one hundred old mansion. It is centrally located,... More 

Was this review helpful? Yes
Lamansionisabella, Gerente at Mansion Santa Isabella, responded to this review

Dear Marcopolo, Thank you for your review and for pointing out some of the areas we need to work on. With regards to service we have recently lost some of our long term staff, but we are training and integrating a new group of staff. We are sure that in the coming months the service will continue to improve. With... More 

London, United Kingdom
Level Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed December 28, 2014

I don't know what these other negative reviews are banging on about. We, at least, got a good deal on this characterful place. Friendly, comfortable, clean, good wi-fi, hot water, located close to restaurants, etc. The basic breakfast could have been better but I'm struggling to think of any serious negatives.

Was this review helpful? Yes 2
Quito, Ecuador
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 22, 2014

The hotel is nice, clean, well located with great amenities including fast wifi, cable tv and hot tub. A little on the pricey side, more expensive than hotels in quito. Other than that, no complaints everythig is walking distance.

Was this review helpful? Yes
Ecuador
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed December 18, 2014

Mansion Santa Isabella is beautiful! It's downtown, so you can walk to the park, the train museum or to shops. We got a matrimonial room. The decor was beautiful, the bed was comfy, and most importantly it was very clean! We got a room with a bathtub - a rarity in Ecuadorean hotels. My hubby took two relaxing baths in... More 

Was this review helpful? Yes
Quito, Pichincha, Ecuador
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed December 6, 2014

We got a reservation to go here for 2 kids and 2 adults. The room price was $120. The room was so small you could barely fit two beds. The room was also dirty. When we asked for a bigger room we were given the shoulder shrug. We left and stayed at a much better place for $60. I was... More 

Was this review helpful? Yes 1
Lamansionisabella, Gerente at Mansion Santa Isabella, responded to this review

Dear Greg, We would like to apoligise for the poor stay you had in the Mansion Santa Isabella. We feel that there was an error in the allocation of your room. We have 3 large rooms which we use for bookings such as yours, 2 adults and 2 children, they have 2 large double beds and a big bathroom with... More 

England
Level Contributor
109 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
1 of 5 stars Reviewed September 26, 2014

This is definitely not typical of the hotels we stayed at during our visit to Ecuador. We were received pleasantly enough, but were not at all impressed with our accommodation which was arranged on two floors. On entering the room we were confronted by a huge dining table around which were eight chairs. Also in the room were two large... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question

99 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (63)
Viewed
Dining (7)
Viewed
View from room (2)
Viewed
Hotel & grounds (14)
Viewed
Room/suite (9)
Viewed
Other (31)

Management photos: Courtesy of the property manager

Viewed
All management photos (36)
Viewed
Hotel & grounds (13)
Viewed
Room/suite (4)
Viewed
Dining (3)
Viewed
Family/play areas (2)
Viewed
Bathroom (2)
Viewed
Other (12)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Riobamba
10.5 mi away
Hosteria La Andaluza
Hosteria La Andaluza
#1 of 13 in Riobamba
5.0 of 5 stars 216 reviews
2.9 mi away
Hacienda Abraspungo
Hacienda Abraspungo
#3 of 13 in Riobamba
4.5 of 5 stars 236 reviews
1.7 mi away
Casa Real Hotel & Spa
Casa Real Hotel & Spa
#6 of 13 in Riobamba
4.0 of 5 stars 37 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Hotel Glamour
Hotel Glamour
#12 of 13 in Riobamba
3.0 of 5 stars 49 reviews
24.4 mi away
La Floresta Hotel
La Floresta Hotel
#5 of 26 in Banos
4.5 of 5 stars 172 reviews
24.6 mi away
Luna Runtun, Adventure SPA
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay