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Hacienda Cusin

Certificate of Excellence
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Cale Chiriboga | San Pablo Del Lago, Otavalo 123, Ecuador
Special Deal
Free breakfast with your stay
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1 room 1 guest
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Hacienda Cusin
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423 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

The Hacienda Cusin provided a relaxing adjunct to our Ecuadorian adventure. Beautiful situation, fantastic rooms with roaring log fires, attentive and plentiful staff and plenty of places to hide from the outside world.

Was this review helpful? Yes
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

Such a generous and understanding review is particularly rewarding for Cusin's staff, grateful for your time spent to do so. So many guests seek Cusin's peace, a retreat from a demanding world. Regresa pronto! More 

Level Contributor
372 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Cusin is breathtaking, everywhere you look. From the restored hacienda to the cabins, every spot screams "photograph me". The rooms and cabins are furnished nicely with local art and crafts and the staff are very friendly.

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haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

Thank you for such compliments, your observations and appreciation and the valuable time you took to express them. Regresa pronto! More 

Jacksonville, Florida
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The gardens and facilities were beautiful. My grandkids particularly liked the llama and alpacas on the grounds. There was also a small playground for kids. Very nice rooms and the food was excellent.

Was this review helpful? Yes
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

Thank you for especially your appreciation for your children's enjoyment, the baby llama and playground in particular. I'm so glad that you all enjoyed the food! Regresa pronto! More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Lovely hacienda/hotel 15 minutes by car from Otavalo market. A one way taxi ride from Cusin to the market is about $6. We booked adjoining rooms (39 & 40) in the Monastery for our family of four. Rooms were newly renovated, spacious and elegantly appointed. Every night the staff lit a roaring fire in the adobe fireplace and placed hot... More 

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haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

So very few of our guests write reviews and when one is received such as yours, how gratifying it is for La Familia de Cusin. Thank you so much for your generous and detailed review, especially for the time you spent writing it. Regresa pronto! More 

Los Angeles, California, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 30, 2015

I stayed at Hacienda Cusin in the summer of 2014 (this review is a little late) for a study abroad course. I cannot say enough about this place... just absolutely amazing. The staff are some of the friendliest people I have ever met. The food was the best I have ever had - and they truly go the extra mile... More 

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haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

Thank you for such an uninhibited, joyful review, one that has invigorated us all! Regresa pronto! More 

Chapel Hill, North Carolina
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 17, 2015

My family and I have been to Cusin too many times to count and every time has been a highlight of our trip. The staff are exceedingly friendly, always willing to go out of their way to improve your stay. The hot water bottles placed in your bed and the fires in your room when you return from dinner are... More 

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haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

Your generous, detailed and enthusiastic review enveloped the character and intent of Cusin. With such understanding, you surely have become a part of us, La Familia de Cusin. Abrazos fuerte! Regresa pronto! More 

Noumea, New Caledonia
Level Contributor
59 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed July 14, 2015

We booked here for 1 night and fortunately we stayed there 3 nights.What a lovely place:beautiful gardens surrounding this old style Hacienda where all has been designed for your comfort and your well being;take your time in one of the many lounges in front of a fire place,enjoy a nice diner at the restaurant.... The room are spacious and we... More 

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haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

With such a review of a home found, understanding and comfort - sheer pleasure, you HAVE to return! Thank you for such sincerity and for the time you devoted to compose it. Regresa pronto! More 

Quito, Ecuador
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed June 30, 2015

Beautiful property and overall great staff. The garden cottage we stayed in was very warm and cozy. We arrived around 10PM and our room was ready with the fireplace going. The late night security staff was quite helpful with helping us to our rooms, reception was already closed when we arrived. Beautiful gardens and grounds. An extremely charming place! The... More 

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haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

Thank you for such detailed appreciation of Hacienda Cusin. We are SO sorry to realize that your breakfast was not as you (or Cusin) wished it to be; such words will keep everyone on their toes. However, in over 25 years I have not known Cusin's orange juice to be 'sugar water' - Cusin's 'law' is 'fresh' and 'organic', 'hot-plates'... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 27, 2015 via mobile

Home away from home? The staff here are so efficient and welcoming. The rooms are big and cozy especially with the fireplaces and hot water bottles! Nice bathrooms, beds and pillows. The food is outstanding and comes out of the kitchen quick. The view from the hacienda is magnificent and there are many quick hikes you can take () for... More 

Was this review helpful? Yes 2
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

For such an enthusiastic, detailed, observant and helpful review of superlatives, THANK YOU! Regresa pronto. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 26, 2015

This is my absolute favorite place in Ecuador! I stayed here for a couple of nights and did not want to leave! I LOVED the heating pads at night! I LOVED the fireplace in my room! I LOVED the wifi! I LOVED the (movie)theater! I LOVED the food and the views of the mountains!The owner was very nice as well!... More 

Was this review helpful? Yes 1
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