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Hotel Palace Guayaquil

Travelers' Choice award winner
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Chile # 214 entre calle Luque y calle Velez, Guayaquil 090110, Ecuador
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1 room 1 guest
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Hotel Palace Guayaquil
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424 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Sydney, Australia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My partner and I stayed at the Hotel Palace for 2 nights before flying out, we'd heard a lot about how unsafe Guayaquil was, and were at the end of our trip so we decided to splurge a bit. The hotel is absolutely lovely and the staff were incredibly helpful. We booked through booking.com and were gifted a free minibar... More 

Was this review helpful? Yes
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you very much for sharing your comments on Trip Advisor. We are delighted that you enjoyed our hotel and breakfast buffet during your stay in Guayaquil. As in any big city, it is important to take the necessary measures to avoid bad times, but if the proper precautions are taken nothing should happen. If you return to... More 

Rio de Janeiro, RJ
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I got really surprised with the hotel amenities, with the staff and with the quality of service: things are clean and confortable. At my check in I got an upgrade to a bigger room, a very kind attitude from the manager. The hotel is very well located, next to museums and to the Malecón. The breakfast buffet is good, and... More 

Was this review helpful? Yes 1
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for sharing your comments with the rest of the travellers. We are happy to read that you found your room spacious and had everything you needed to make your stay comfortable. Your comment gives us motivation to continue improving our service. It will be a great honor to have you at the hotel during your next... More 

Albany, New York
Level Contributor
3 reviews
5 of 5 stars Reviewed July 17, 2015

My wife and I were traveling back from Salinas and spent a day in Guayaquil before flying out. The hotel was nicely positioned in downtown close to the Malecon. The staff was friendly, rooms clean and comfortable. Breakfast was included and was excellent. Would certainly stay here again.

Review collected in partnership with this hotel

Was this review helpful? Yes
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for taking the time to share your comments about your recent stay at the hotel. We work really hard to fulfill our guest's expectations and offer a unique experience. We feel grateful reading your amazing opinion about our privileged location, our breakfast, our staff, and rooms which let us know that we are working in the... More 

Los Angeles, California
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed July 14, 2015

We stayed at several hotels during our stay in Ecuador, ranging from local bed and breakfast to five star hotels, and this hotel was by far the best! Everything from the airport shuttle, to front desk staff, quality of food, gym, to cleanliness and comfort of room was fantastic. Take into account the competitive cost, it far out ranks all... More 

Was this review helpful? Yes 1
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, It is gratifying for us to read such a positive comments about your recent stay at our Hotel. We work really hard to fulfill our guest's expectations and offer a unique experience. We feel grateful reading your amazing opinion about our transportation, privileged location, our breakfast, our staff, and rooms which let us know that we are working... More 

1 review
4 of 5 stars Reviewed July 13, 2015

Close to Malecon and Iguana Park Nice location and helpful front desk staff. Room was nicely appointed and it was far superior to another similar property nearby, that was priced the same. Quiet and clean, safe area

Review collected in partnership with this hotel

Was this review helpful? Yes
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for taking the time to share your comments about your recent stay at the hotel. We work really hard to fulfill our guest expectations and offer a unique experience. We feel grateful reading your amazing opinion about us, our rooms, and privileged location which let us know that we are working in the right direction. If... More 

Guayaquil, Ecuador
Level Contributor
5 reviews
5 of 5 stars Reviewed July 12, 2015

One of the oldest hotels in the city, with above 60 years of experience, great kindness of their staff as only people in Guayaquil deliver, great rooms always clean and tidy with noise proof all the way, excellent location at downtown Guayaquil with everything to look just 5 minutes away walking, and the best restaurant in town! Completely recommended

Was this review helpful? Yes
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for sharing your comments in TripAdvisor. We're glad to ready that you could enjoy our rooms, privileged location, and that our service met and exceed your expectatations. We work every day to improve our quality standards and your positive comments give us an insight that we are doing our job correctly. It is very important for... More 

Maryvale,USA
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed June 30, 2015

We stayed two times.I like the staff and restaurant,and room always clean.I will stay again.We spent 3 nights the first time,and 2 nights second time.It was close to shopping and melecon and we like a breakfast everyday.

Was this review helpful? Yes
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you very much for your comment. Our main goal is to exceed our guests expectations. Your words make our staff feel that they have done a good job and also encourage their desire to continue making the best effort to please all of our customers. We are also proud to read that you could enjoy our breakfast... More 

Tallahassee, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 24, 2015

The Palace Hotel showed a complete and professional attention to details. Their work made a multi-cultural and multi-generational wedding dinner a warm experience that will never be forgotton! Bravo to a wonderful team of hospitality professionals! I hope I can return!!

Was this review helpful? Yes
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for taking the time to write your comments about experience at our Hotel. We are pleased that we exceeded your expectations while you were dinning for a wedding reception. Our goal is to exceed our guests expectations and we are grateful to read that yours were fullfiled. Hope you can come and visit Ecuador in a... More 

New York
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed June 24, 2015

We spent one night transitioning between Galapagos and the flight home. Happened to be our anniversary as well. The staff here is above average in friendliness and helpfulness. They sent a decorated cake plate to our room for our special day. Internet in room and elsewhere was fine, breakfast was good, cleanliness and decor was excellent.

Was this review helpful? Yes
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for taking the time to share your comments about your stay at Hotel Palace. We are glad to know that the rooms, the breakfast, and the service of our team fulfilled your expectations. For us it is priority to give our guests a comfortable and friendly stay and make them feel great. Please dont hesistate to... More 

Guayaquil
1 review
5 of 5 stars Reviewed June 24, 2015

Had our wedding reception here along with honeymoon. Everything was flawless, not a single thing to complain about. Staff was super friendly and perfectly equip for any and everything! Amazing service

Review collected in partnership with this hotel

Was this review helpful? Yes
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you very much for such nice comments about our Hotel. We are glad to read that your wedding was perfect and that you could enjoy all the services the hotel offers. Thank you once again for your words, your comment has been shared with the rest of the team, and please dont hesistate to contact us if... More 

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