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Hotel Palace Guayaquil

Travelers' Choice award winner
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Chile # 214 entre calle Luque y calle Velez, Guayaquil 090110, Ecuador
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$75 (USD)
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Hotel Palace Guayaquil
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Hotel Palace Guayaquil
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390 Reviews from our TripAdvisor Community

Traveler rating
    202
    147
    35
    5
    1
See reviews for
81
131
35
73
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Rockville, Maryland
1 review
4 of 5 stars Reviewed 5 days ago NEW

Everything was very good except one detail: the fan in the air conditioner in our room was kind of noisy. Location is convenient and food in the restaurant was very good. We had to leave early in the morning go the airport and taxi arrived on time.

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Rio de Janeiro, RJ
2 reviews
5 of 5 stars Reviewed 1 week ago

Friendly staff with clean room, aircondition working so amazing, great breakfast. we did stay here 1 week with beautiful room have big window see main road, realy good fotr relax travel and of couse we will be stay here again.

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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Excellent hotel with a very good level of service. Conveniently located near all the major attractions of Guayaquil. Rooms well equipped with very comfortable bed . Restaurant also provides a good level of service. Staff very helpful and professional.

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A TripAdvisor Member
4 of 5 stars Reviewed 2 weeks ago

Nice comfortable hotel in the Central District. Large and comfortable "American" style rooms with plenty of hot water. Great breakfast buffet with a large selection of freshly prepared items. Close to "iguana park" and many other sights.

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Okotoks, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We only stayed one night, but wish that we had booked more time to enjoy this beautiful hotel and downtown Guayaquil. Hotel and restaurant staff were wonderful, friendly and very professional. Our suite was spacious and very comfortable.

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Quito, Ecuador
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 24, 2015

Great hotel for a business trip! Excelent service and food. Very clean room and freebies in the minibar. A very fast wifi and a delicious breakfast! An absolute choice among other hotel options in my next business visit!

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KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for sharing your opinion in TripAdvisor with the rest of the travellers. We feel glad to be among your options of hotel during your next trip to Guayaquil. For us it was an honor to serve you in our facilities and you were able to enjoy all the services we offer to our guests. Thank you... More 

Las Vegas, Nevada
Top Contributor
60 reviews 60 reviews
30 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed April 24, 2015

One of the nicest Hotels we have stayed in while traveling Ecuador. We were finishing up our trip and this was the nicest way to wrap up our travels. We had the Junior suite on 6th floor, quiet, well furnished, excellent WIFI, Clean. Staff were very helpful, got us cabs and just took care of us. Can't say enough good... More 

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KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for taking the time to share your comments about your recent stay at the hotel. We work really hard to fulfill our guest expectations and offer a unique experience. We feel grateful reading your amazing opinion about us, our staff, rooms, our Wifi, and privileged location which let us know that we are working in the... More 

Manchester, United Kingdom
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 19, 2015

We arrived at 5.30 am after an overnight flight to a warm & friendly reception. Our room was spacious and comfortable, the food and service were very good and the location was spot on, 15 minutes from the airport and very central for sightseeing.

Was this review helpful? Yes 1
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for taking the time to write your opinion and share it with everyone in TripAdvisor. Your comment motivates us to continue offering all of our guest the best service. We work really hard to fulfill our guest expectations and offer an amazing experience. Once again, thank you so much and please let us know when you... More 

Bronx, New York
Top Contributor
83 reviews 83 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 15, 2015

My friends and I stayed at the Palace in Guayaquil for spring break. We were amazed by the good service, friendliness of the staff, and the over beauty of the rooms. The staff in every department were Awesome! The restaurant food, both breakfast and dinner were delicious! We checked in and out three times as we went to different parts... More 

Was this review helpful? Yes 1
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for sharing your comments in TripAdvisor. We're glad to ready that you could enjoy our rooms, our breakfast, and that our service met and exceed your expectatations. We work every day to improve our quality standards and your positive comments give us an insight that we are doing our job correctly. It is very important for... More 

Cuenca, Ecuador
Senior Contributor
31 reviews 31 reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 15, 2015

Many thanks to Karen Manvik for contacting us personally regarding the issues we'd had with our stay at the Palace in 2014. Karen was prompt in emailing us and we were touched that she made our satisfaction with the Palace a priority. She demonstrated the very definition of wonderful customer service in her communications with us and her generosity and... More 

Was this review helpful? Yes 1
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you very much for your comment. Our main goal is to exceed our guests expectations. Your words make our staff feel that they have done a good job and also encourage their desire to continue making the best effort to please all of our customers. Thank you once again, and if you are coming back to Guayaquil,... More 

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