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Hotel Palace Guayaquil

Travelers' Choice award winner
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Chile # 214 entre calle Luque y calle Velez, Guayaquil 090110, Ecuador
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Hotel Palace Guayaquil
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Hotel Palace Guayaquil
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366 reviews from our community

Traveler rating
    186
    142
    32
    5
    1
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76
124
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68
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Florida
Top Contributor
150 reviews 150 reviews
12 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel was clean, affordable, centrally located in heart of the city, and had a good restaurant on site. This was a stop-over, on the the way to the Galapagos Islands, so not enough time to spend in city. Free WIFI, complementary cocktail, upon arrival, and pleasant staff, both at front desk and inside restaurant (hostess was helpful with ordering... More 

Was this review helpful? Yes
Amsterdam, The Netherlands
Contributor
12 reviews 12 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The shower was fantastic! Hot water with a lot of pressure. Nice staff. Safe transport in front of the hotel. Enough choice for breakfast and you can even order extra. Rooms are normal size, little bit dated. Overall, good hotel.

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Sao Paulo, SP
Senior Reviewer
10 reviews 10 reviews
3 of 5 stars Reviewed 1 week ago

I stayed in the hotel for six days, it is quiet and kinda confortable. But the staff can be better, they greet you all the time but they forget to take your order (at the restaurant) so I spent many minutes to have dinner even when I was very tired and starving after work meetings. The fitness center dissapointed me,... More 

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Portland, Maine
Top Contributor
72 reviews 72 reviews
24 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Well appointed hotel with comfortable but not giant size rooms. Friendly knowledgeable staff. The restaurant serves decent meals. The ample breakfast is included as is wifi so the hotel is really fairly priced.

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Frome, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I would have given this hotel a higher rating if I had not ended up paying $160 dollars for a bag of washing..It was explained to me that the prices were made very clear on the form and that and extra 50% had been added to the price because it was a holiday/before 9am/after 9am...essentially whatever suited them as an... More 

Was this review helpful? Yes 1
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for writing your opinion about your recent stay at Hotel Palace. We're glad to read that you could enjoy the tranquility of our rooms with soundproof windows. For us it is very important to ensure the rest of our guests. Regarding, your inconvenience with the laundry service, we are very sorry to read that you didn't... More 

Sweden
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent 2 night at this hotel. Its located in the center very close to the malecon and in a safe area of the town. The rooms very ok, a bit dated but ac worked and so did internet. Friendly and helpful satff

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KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thanks for writing your opinion about your recent stay in TripAdvisor. We're glad to read that you could enjoy our rooms and our strategic location which let our guest visit the most important touristic attractions wtihin walking distance. It is very important for us to know you satisfaction , thank you once again, and we hope to welcome... More 

Uster, Switzerland
Top Contributor
78 reviews 78 reviews
45 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 4 weeks ago

- Airporttransfer, very good, exellent driver, - Hotel is good located - Room and bathroom lots of space and very calm - Breakfast very good - Hotel – Staff allover very friendly and helpful Guayaquil is not a must to see, for one or two nights ok, if you are in tranfers to galapagos

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KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thanks for writing your opinion about your recent stay at Hotel Palace. We're glad to ready that you could enjoy our rooms, our breakfast, and our location. We work every day to improve our quality standards and your positive comments give us an insight that we are doing our job correctly. We hope to welcome you back again... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 15, 2015

staff are willing to help you any time at any situation , the room was very nice it's quiet, the beds are confortable , air conditioner is good, some free snacks are provided , in the morning the breakfast is a buffet really good , I'll stay there next time for sure

Review collected in partnership with this hotel

Was this review helpful? Yes 2
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thanks for writing your opinion about your recent stay in TripAdvisor. We're glad to read that you could enjoy our rooms and our breakfast and that our staff was always helpful with your needs. For us it is priority to give to our guests a comfortable and friendly stay at our hotel. Thank you for choosing us as... More 

Holmfirth, United Kingdom
Top Contributor
104 reviews 104 reviews
18 hotel reviews
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed February 9, 2015

In a city such as Guayaquil, a good hotel is a veritable oasis, especially if your spouse is a little wary of the place. The Palace is such a place. Centrally-located, it is a safe haven in a busy, relatively unattractive, hot and humid city. The reception staff could not have been more welcoming or helpful, the porters were friendly... More 

Was this review helpful? Yes 3
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for sharing your comments about your recent stay at Hotel Palace. We are deeply flattered to read your wonderful review of our facilities, service, and strategic location. We are very happy to know our staff was friendly and nice with you and helped you with your needs. However, we offer you a sincere apology for the... More 

Richmond, California
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 8, 2015

I wanted to add my positive comments to those which others have written. The service was unfailing good and they tried to help with our questions whenever possible, even when my wife's Spanish or the staff's English caused a little confusion. I rarely had to open the front door. The breakfast was pretty extensive and they made fried eggs, omelettes... More 

Was this review helpful? Yes 2
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thanks for writing your opinion about your recent stay at Hotel Palace. We're glad to know that you had some wonderful days during the time you were here adn that you could enjoy our rooms, our breakfast and the main touristic attractions at just walking distance. Comments like yours motivate our staff to continue giving the best service... More 

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