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Hilton Colon Guayaquil

4.0 of 5 Av. Francisco de Orellana, Mz. 111, Guayaquil 5934, Ecuador
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Hilton Colon Guayaquil
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Hilton Colon Guayaquil
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554 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Great service and staff. Visited for a week on business and found the Hilton Colon to be in very greatly located. Cab ride from the airport was about 5$ and took about 10 minutes. Great service at the executive lounge but the food quality was not the best specially for a 5 star hotel. Rooms were clean and confortable bed.... More 

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Sydney, Australia
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed for one night as a lay-over before lying out the next day. The hotel's website advertises it as being the closest to the airport, however it is downtown, a good 10mins drive depending on traffic. There are several other hotels much closer. Upon arrival we were met by no-one. No-one came out to assist us with luggage and... More 

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encino, California
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed overnight in an executive room. Our overall experience was fair. While the room was large, clean and with amenities, many of which,did not work. The satellite TV did not work, coffee machine was not working, the computers in the business center were missing their mouses. The receptionist did her best to assist as her computer was working and... More 

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hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Rose412, Thank you for staying with us and leaving such a detailed review. We apologize for the inconveniences caused. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations and to make your stay pleasant and comfortable. Please know that your feedback is extremely valuable to us, and... More 

San Antonio, Texas
Contributor
20 reviews 20 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

We had three nights here on Galapagos stopovers. The location is fantastic, pool and business office five star. We appreciated the cleanliness, very friendly and helpful staff, comfortable bed and plenty of hot water! The rooms were big plus they get all the main American sports channels. Their bar, bar food and restaurant venues were excellent with excellent to very... More 

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hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Antietam, We really appreciate your comments. They always help us to improve our service. We feel pleased to hear that you enjoyed your stay and that our service was according to your needs. Also, please receive our sincere apologies for the inconvenience caused. Definitely, we will take the corrective actions needed to solve this issue the best way possible.... More 

Anchorage, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

Loved the front desk staff was incredible and this hotel felt like it was an oasis in the city. We stayed here before and after a whirlwind tour of Ecuador. I especially loved the bed as it was so soft and comfortable that I dreamed I was swimming in warm, flowing water. We felt safe and secure with the drivers... More 

Review collected in partnership with Hilton Hotels & Resorts

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hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Kenneth S, We really appreciate your comments. It is our purpose to satisfy our guest's needs. So, we feel pleased to hear you had a comfortable stay and enjoyed our property and service. We will be expecting your visit in a next opportunity. Best regards, More 

Senior Contributor
26 reviews 26 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

we had two brief stays at the Hilton Colon Guayaquil in late November. We stayed there on either end of a trip to the Galapagos. While very short stays, our stay was very nice. The hotel staff was very accomodating - late arrivals, early departures, etc - and helpful. The rooms were nice, very clean, spacious and well maintained. Our... More 

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hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear RolandPark, Thanks for letting us know your opinion about your stay. We feel really pleased to hear that our personal was able to meet your needs and provide you a great service. We will be expecting your visit in another occasion. Kind regards, More 

Bern, Switzerland
1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed at Christmas Time almost one week with the Family in the Hotel. Good services, good facilites, it was clean, food was excellent, good price/value matching, shortly want you want more - we will come back.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Fabiola, Thank you so much for your comments. We feel pleased to know you and your family had a great stay and enjoyed our service. We surely will be expecting your visit in another opportunity. Best regards, More 

Quito, Ecuador
1 review
5 of 5 stars Reviewed 3 weeks ago

My experience in this Hotel improves every time I stay here. The reception staff in the Executive Floor is excellent. The rooms have been renewed and they are very comfortable. Wifi used to be a problem but not anymore. I do not have any complaints for this hotel!

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hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Gonzalo, Thanks so much for writing us. We find really helpful every review we receive, since they always help us to improve our property and service. It is great to know the changes we make are being reflected on our guests comfort. We will be expecting your visit in another occasion. kind regards, More 

St. George's, Grenada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It's a very nice hotel better than some other Hilton hotels I have been too. Staff were very friendly and many spoke very good English. My only complaint is the Hotel buffet. There is no reception area or person to seat guests. The cook staff were rude. The cook made up a fresh batch of pancakes but refused to serve... More 

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hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Cristofre, We apologize for the inconveniences caused. Corrective actions have been taken. We really appreciate your comments as they help us to improve our service. Hope you give us the chance to host you in the near future. Best regards, More 

Sarasota, Florida
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

Our stay at this hotel was rife with issues. Upon checking in, we were told we were being upgraded. It was almost laughable. Our coffee maker did not work the first morning. It was replaced by another. The replacement did not work the following morning. I thoroughly enjoy coffee in my hotel room while getting ready for the day. Day... More 

Was this review helpful? Yes
hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Kathlyun916, We really appreciate your comments, they help us to constantly improve our service. We feel pleased to inform you that we have taken the corrective actions required to avoid situations like this could happen again. We deeply regret the inconveniences caused. It is very important to us your total comfort; therefore, we would appreciate your visit in another... More 

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Additional Information about Hilton Colon Guayaquil

Address: Av. Francisco de Orellana, Mz. 111, Guayaquil 5934, Ecuador
Phone Number:
Location: Ecuador > Guayas Province > Guayaquil
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Colon Guayaquil 4*
Number of rooms: 294
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Also Known As:
Hilton Colon Guayaquil Hotel Guayaquil
Hilton Hotel Guayaquil
Hilton Guayaquil
Guayaquil Hilton
Hotel Style:
#2 Business Hotel in Guayaquil
#3 Spa Hotel in Guayaquil
#4 Luxury Hotel in Guayaquil
#8 Family Hotel in Guayaquil

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