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Hilton Colon Guayaquil

4.0 of 5 Av. Francisco de Orellana, Mz. 111, Guayaquil 5934, Ecuador
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Certificate of Excellence 2014
Hilton Colon Guayaquil
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Hilton Colon Guayaquil
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507 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tequesta, Florida
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Beautiful hotel, with excellent food as well as service in the restaurants. Wonderful pool, spa and landscaping creating an oasis in the city. Fall down was the lack of service and detail by the front desk. One individual to check in individuals while another employee did paper work at the front desk. Meanwhile the line for check in continued to... More

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hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Fredl295, Thank you for staying with us and leaving a detailed review. We really appreciate your comments, they serve to improve our service. Our priority is not only to meet the needs of each and every guest, but to exceed their expectations . We apologize for the inconveniences we may have caused hoping you let us host you again... More

minneapolis
Top Contributor
68 reviews 68 reviews
43 hotel reviews
160 helpful votes 160 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had one night here after our visit to the Galapagos. Great location for an overnight from the airport. Only takes 5 minutes, so perfect for an early flight. We had dinner at the restaurant, the Italian restaurant was closed so we ate at the steak house. Food was good not great. Loved the pool ,was able to swim and... More

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hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear bortonoverseas, It is our priority to provide our guests a good service so we feel really pleased to know that you had a great stay. Thanks for your preference. Hope you can visit us in a next opportunity. Kind regards, More

Swindon, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I recently won an 8 day cruise in the Galapagos Islands and needed a hotel before and after the cruise. I chose Hilton Colon Guaiyaquil, having stayed in Hilton Colon in Quito previously. We arrived to discover that they had booked my friend and I into a double room despite the Agent reminding them that we had requested a twin... More

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hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear AuntieVal_12, It is great to know we could meet your expectations in every way and also provide you and your friend, a wonderful time staying with us. Hope you can visit us in another occasion. Best regards, More

Goulburn, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

We stayed at the Hilton Colon for one night prior to a Galapagos trip and two nights on return. It is convenient for the Airport which is presumably why the Galapagos cruise operators such as National Geographic use it. The surrounding area is not inviting and it is a fair distance from any attractions or the city centre. The hotel... More

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hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Martin C, We really appreciate your comments and also we would like to apologize for the inconveniences we may have caused. Please know that your feedback is always valuable to us, because it helps us to improve our service. Best regards, More

San Antonio, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I've stayed here twice. First time the shower had no water pressure. Rooms are standard for a business hotel, even on concierge level. 2nd room absolutely stinks like vomit. Only here for one night so I'm holding my nose and bearing it. Happy hour from 7-9 in concierge lounge is okay. Breakfast is weak. Lobby bar has great entertainment but... More

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hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear LwS78248, Thank you for staying with us and giving your comments, which are much appreciated. Our goal is not to only meet the needs of each and every guest we serve, but to exceed their expectations and to make their stay very pleasant and comfortable. Please know that your feedback is extremely valuable to us, as it helps us... More

New York City, New York
Senior Contributor
36 reviews 36 reviews
31 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

I just finished eight days at the property and was never disappointed. The club floor on nine and the suites on ten, which were recently refurbished, made for an enjoyable stay. Executive floor staff was extremely accommodating, always helpful and did a superb job assisting business needs including reserving conference rooms on the floor for meeting etc. I highly recommend.

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hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear HarrisCom, We really appreciate your comments. Thanks for your preference. So glad we could meet your expectations. best regards, More

Sydney, Australia
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

You could have a lovely safe resort style holiday in this very high standard hotel with several restaurants and very large pool area including pool bar. Great for families , but very expensive . Ok if you are just passing through as close to airport but you don't get any impression of Ecuador if you stay here. Best value? Afternoon... More

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hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear MariaStafford, We really appreciate your comments and love to hear you enjoyed staying with us. Our purpose is to always provide our guests, a great service and make their stay the most pleasant one. Best regards, More

New York City, New York
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is outdated, even though it appears it recently had a renovation. The public areas feel more like a YMCA than a hotel, but, given the choices in Guayaquil, I'm not sure there is much better. One tip is to take a room on the club floor. The food for breakfast and happy hour are great (better than the... More

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hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear R7k, Thank you for your comments. They are much appreciated. Best regards, More

Miami, Florida
Top Contributor
58 reviews 58 reviews
34 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed 2 weeks ago

After more than 5 years I revisited the hotel for one night on a business trip. I was disappointed, nothing has been done to keep it up to date, rooms look old and need a urgent refresh. They use to have a ban to pick up passengers at the airport but was not their when I arrived. Room in the... More

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hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Mr. Donquijotell, Your comments are much appreciated as they are good for improving. Sorry about any discomfort we could have caused. Best regards, More

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 24, 2014 via mobile

I have visited this hotel a couple of times on business trips. Excellent big hotel, well designed, comfortable with professional and agreeable staff. Hilton uninspiring but functional rooms but grand halls and common areas. Outstanding breakfast buffets food and restaurants. Wonderful swimming pool and lovely spa area. Definitely a safe wonderful bet when visiting Guayaquil.

Was this review helpful? Yes 1
hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Clara S, We really appreciate your comments, they always help us to improve our service. It is great to know you had a nice stay and would definitely hope you come back in another opportunity. best regards, More

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Additional Information about Hilton Colon Guayaquil

Address: Av. Francisco de Orellana, Mz. 111, Guayaquil 5934, Ecuador
Phone Number:
Location: Ecuador > Guayas Province > Guayaquil
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Colon Guayaquil 4*
Number of rooms: 294
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Also Known As:
Hilton Colon Guayaquil Hotel Guayaquil
Hilton Hotel Guayaquil
Hilton Guayaquil
Guayaquil Hilton

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