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Hilton Colon Guayaquil

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Av. Francisco de Orellana, Mz. 111, Guayaquil 5934, Ecuador
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Hilton Colon Guayaquil
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Hilton Colon Guayaquil
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601 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 2 weeks ago

This hotel was part of a packaged itinerary that included the Galapagos and the Swisshotel in Quito. It was a disappointing way to end the fabulous trip. Despite the Hilton "Make it Right" guarantee ("If you're not satisfied with your stay, let us know and we'll make it right.") they did not make it right. For business travel (which I... More 

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hiltonguayaquil, Public Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear LDGourmet, We are very sorry for the inconveniences during your stay. We apologize and hope we get the chance to serve in the next future, you as you deserve. Best regards, More 

Houston, Texas
Top Contributor
188 reviews 188 reviews
52 hotel reviews
138 helpful votes 138 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here 2 nights, one either side of a trip to the Galapagos with Lindblad-National Geographic. Less than 10 min from the airport. The check in was incredibly efficient. Our room was set up perfectly when we arrived with a cot for our daughter. The rooms were large and clean. The wifi was free and fast. The pool and... More 

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hiltonguayaquil, Public Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear FayeJ42, We feel pleased to know you enjoyed our service and property. Also, we apologize for the inconveniences . Please feel sure that your feedback is really important for us to take the corrective actions needed. Hope we can host you in another opportunity. Best regards, More 

Mexico City, Mexico
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Visited Guayaquil, Ecuador to participate in a Business Meeting held at the Hilton Colon. Eventhough facilities are in very good shape, especially for a hotel this old, services are expensive beyond belief. Having dinner at the hotel can really hit your pocket (the "Vereda Tropical Restaurant charges near USD 50 for "picanha", a regular size meat dish, and near $... More 

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hiltonguayaquil, Public Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Mr. Rojas, We are glad you enjoyed our facilities. As you say, our rates are very reasonable, because we have been very careful about not increasing them. As for the Food and Beverages, there has been a considerable increase by government decision on imports’ taxes, so local suppliers have raised up their prices from 15% up to 40%. We... More 

Hartford, Connecticut
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our tour company, Wilderness Travel, used the Hilton Colon as our base before and after our visit to the Galápagos. We decided to arrive a few days early so I made the arrangements myself. Communicating via email was wonderful and the friendliness and courteous service continued after we arrived. The concierge arranged for taxis not only to take us to... More 

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hiltonguayaquil, Public Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Boodaisy, It is great to know we have fulfilled our main priority, providing our guests a comfortable stay. Thanks for choosing Hilton. Hope you can visit us in a next occasion. Best regards, More 

Mississauga, Canada
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed in this hotel on both ends of a Galapagos Expedition with National Geographic. Our room was ready early the first morning after our 5:30 a.m. arrival from New York which was excellent as we were quite tired. We stayed in two different rooms one week apart and both were large, clean and had comfortable beds. The bathrooms were... More 

Was this review helpful? Yes 1
hiltonguayaquil, Public Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear D&MUpnorth, It is always pleasant for us to know that the service we provide has fullfilled all your needs and expectations. Thanks for your preference. We would like you to continue creating great experiences with us, at Hilton. Best regards, More 

London
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Hilton Colon in March 2015 and had a wonderful experience. Most importantly, we found the staff to be very attentive without being overbearing. Whenever we had a question or request, we found that anyone we asked, whether the Concierge, Reception, or a waiter, or a bell boy, the staff were friendly and went out of their... More 

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hiltonguayaquil, Public Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Stephan, We really appreciate your comments. It is a pleasure to know that our guests enjoyed such a good experience. Our purpose is always to offer a great service. Thank you for visiting us, hope we could host you in another opportunity. Best regards, More 

Sydney
Top Contributor
215 reviews 215 reviews
91 hotel reviews
273 helpful votes 273 helpful votes
4 of 5 stars Reviewed March 13, 2015

Stayed here 2 nights, one either side of a trip to the Galapagos with Linblad National Geographic. Free air-conditioned hotel bus picked us up from the airport - we had advised the hotel of our flight no: and arrival time. Hotel is a 5 to 7 minute drive from the airport however there did not appear to be much of... More 

Was this review helpful? Yes 2
hiltonguayaquil, Public Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Westy54, We really appreciate your comments. Thank you for leaving such a detailed review. It is a pleasure for us to know we could satisfy your requirements and provide you a comfortable stay. Also, we would like to let you know that our wifi has no cost. Hope we can host you next time you visit our country. Best... More 

Boston, Massachusetts
Top Contributor
71 reviews 71 reviews
16 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 13, 2015

The hotel lobby was beautiful. They offer free shuttle service to the airport and were timely in pick up. The breakfast was very pricey $23 per person for the buffet. We had drinks and appetizers in the bar which were both good. We had a very early morning flight in and they let us check in early which was great... More 

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hiltonguayaquil, Public Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear purebliss1, Thank you for your comments. We apologize with the inconveniences. Hope you can visit us in another opportunity and enjoy our service and property. Best regards, More 

toronto, Canada
1 review
5 of 5 stars Reviewed March 11, 2015

The hotel was wonderful, it offers great service, helpful staff, awesome food. They offer free airport shuttle. The hotel is located in core of the city, accessible to all shops and poinit of interest. The room was excellent with a beautiful view of Guayaquil

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Aracely, Thanks for your comments. We are so glad you enjoyed our hotel and the city. It is our purpose that every guest has a pleasant stay so we are very satisfied our service could meet your needs. Hope you give us the opportunity to host you next time. Best regards, More 

Gainesville, Virginia, Usa
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 3, 2015

We stayed at this hotel for two nights - one night on the front end of our trip with Lindblad/National Geographic Expeditions and one night on the back end. Rooms were large and clean, plenty of linens and toiletries, complimentary bottled water, and a nice selection of reading material in the form of books on the local area. Check in... More 

Was this review helpful? Yes 1
hiltonguayaquil, Public Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Cinthya D, We really appreciate your comments. Thanks for leaving us such a detailed review. It is great to hear our service and personal were according to your needs. Our purpose is to exceed every guest expectations. So, we definitely hope you can visit us in another opportunity. Best regards, More 

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