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Hilton Colon Guayaquil

4.0 of 5 Av. Francisco de Orellana, Mz. 111, Guayaquil 5934, Ecuador
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Hilton Colon Guayaquil
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Hilton Colon Guayaquil
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579 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hayward, California
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed one night before a Galapagos expedition and one night after (Linblad/National Geographic group). Friendly staff, helpful with directions and dinner suggestions. How unfortunate that crime is an issue - we walked to dinner, just across the street and never felt at ease (we were 4 women). Nice rooms, free wifi, water bottles to stay hydrated, in-room safe if you... More 

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Minneapolis, Minnesota
Top Contributor
150 reviews 150 reviews
30 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

We returned to the Hilton colon after a week in the Galapagos and it was much better the second time. On the way to the islands, we stayed and aside from the concierge who was great, thecservice was poor. The fodd also mediocre. The rooms clean and well decorated, but not much view. Second time, much better service and the... More 

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hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear remery1513, We really appreciate your comments and feedback, they help us to improve our service. We are glad you enjoyed our staff. It is our purpose to provide every guest a comfortable stay, always. Thanks for your preference. Best regards, More 

Quito
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Make sure you get the breakfast coupons when checking in otherwise breakfast will be charged to you account. The buffet breakfast is good but expensive. The hotel is located in a part of town where you can't go out for a walk because of safety concerns and also lack of things to see. On the other hand, it is close... More 

Review collected in partnership with Hilton Hotels & Resorts

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hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Carlos S, Thank you for staying with us and leaving your comments. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations and to make your stay is as pleasant and comfortable. Hope you can visit us in another opportunity and enjoy our service. Best regards, More 

Diamond Bar, California
Contributor
14 reviews 14 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hilton Colon Guayaquil is conveniently located in the Kennedy neighborhood. The hotel is just five-ten minutes from the airport. The security in the hotel is impressive, and you need a safe hotel in a city famous for its high crime rate. The hotel is also just five blocks from Mall del Sol, one of the biggest malls in Guayaquil. However,... More 

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hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Fredito67, Thank you for writing us. It is a pleasure to know you had a great stay and enjoyed our service and property. Hope you can visit us in another opportunity. Best regards, More 

Sacramento CA
Contributor
18 reviews 18 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here twice as part of a Lindblad Galapagos trip. We were greeted with warm towels and fresh juice after arriving from the airport. The luggage for 80+ people was sorted and delivered to rooms within 30 minutes of arrival. I had two different rooms (before and after trip) and both were clean and comfortable. I stored one bag... More 

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hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Hallowoman, Thank you for your preference. We are constantly searching new ways to improve our service even more. Also, we feel pleased to know that you had a great time and a comfortable stay. Hope you can visit us next time you visit our country. Best regards, More 

Manila, Philippines
Top Contributor
74 reviews 74 reviews
69 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Close to the airport with hotel shuttle or also by taxi in easy reach. The hotel has good rooms. bar service. There is no more I tried as I stayed for one night only. The impression is that the hotel is run well and I would recommend it for a few nights either for business or holiday.

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hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Travel12370, It is great to hear that you had a pleasant experience even if your stay was very short. Hope you can visit us next time for a longer period, so you can enjoy all our services. Thank you for your comments. Best regards, More 

colorado
Top Contributor
74 reviews 74 reviews
29 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Comfortable, clean, convenient are the pluses. They couldn't own up to making a mistake with a laundry item, when we received a shirt back from laundry that did not belong to us. They would only insist that it was ours. Absolutely refused to find the one that belonged to us. I found this really offensive, and for me tarnished the... More 

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hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Peachesrsweet, Thanks so much for writing us. We really apologize for the inconvenience you had. Please know that these issues will be addressed in order to provide you a comfortable stay. Hope you can visit us in a next opportunity, we will surely try to exceed your expectations. Best regards, More 

Top Contributor
60 reviews 60 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel itself is not a bad hotel, it is actually pretty good. It has some very nice restaurants and some good service. The reception does not help much. I came late to the hotel so there was no more shuttle transportation, so I had to get a taxi, but had no cash. Usually the hotel pays it for me and... More 

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hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Hansc7, We really appreciate your comments, they always help us to improve our service. Please know that your feedback is extremely valuable to us. It is great to know that you enjoyed our service and restaurants. Also, we apologize for the inconvenience you went through during your stay and hope to have the opportunity to serve you next time... More 

Quito, Ecuador
Top Contributor
50 reviews 50 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed in many of the hotels in Guayaquil and the Hilton Colon is definitely the best. The staff is very profesional and courteous . I was there for a meeting in the hotel so I did not leave the premesis for 48 hours . The food was very good with a great buffet for breakfast . The bar... More 

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hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear PepePitMD, We really appreciate your comments. It is always pleasant for us to know that the service we provide has fulfilled your needs and expectations. Thanks for your preference. We would like you to continue creating great experiences with us, at Hilton. Best regards, More 

Amelia Island, FL
Top Contributor
78 reviews 78 reviews
22 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We spent two nights here before and after a trip to the Galapagos. This is a first class hotel with all the amenities. The rooms and baths are luxurious and spacious. Nothing has been overlooked to give you a comfortable stay. Hotel restaurants are top knotch. The old adage "you get what you pay for" fits!

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hiltonguayaquil, Guest Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear offtheclock, We really appreciate your comments. It is a pleasure to know that the service we provide is fulfilling our guests expectations. Our purpose is to offer you an amazing stay, always! We will be expecting your visit in the near future. Best regards, More 

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Additional Information about Hilton Colon Guayaquil

Address: Av. Francisco de Orellana, Mz. 111, Guayaquil 5934, Ecuador
Phone Number:
Location: Ecuador > Guayas Province > Guayaquil
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Colon Guayaquil 4*
Number of rooms: 294
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Also Known As:
Hilton Colon Guayaquil Hotel Guayaquil
Hilton Hotel Guayaquil
Hilton Guayaquil
Guayaquil Hilton
Hotel Style:
#1 Business Hotel in Guayaquil
#2 Spa Hotel in Guayaquil
#3 Luxury Hotel in Guayaquil
#7 Family Hotel in Guayaquil
#10 Romantic Hotel in Guayaquil

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