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Hampton Inn by Hilton Guayaquil-Downtown

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Av 9 de Octubre 432 y Banquerizo Moreno, Guayaquil 7524, Ecuador
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1 room 1 guest
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Hampton Inn by Hilton Guayaquil-Downtown
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471 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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    (117)
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Paris, France
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

....and then you are greeted by the unfriendly and unprofessional staff ! It was decent for a one night stay, but the smell alone would be a good reason to avoid it. Really disappointed as I'm a Hampton inn regular in the USA.

Was this review helpful? Yes
Lorraine-Akel, Room Division Manager at Hampton Inn by Hilton Guayaquil-Downtown, responded to this review

Dear KJG75017 We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all about... More 

Rueil-Malmaison, France
Level Contributor
116 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed 1 week ago

Firstly had a room that stunk! But, yes they did change us to another after that! so points for that. The rooms themselves are not the best, not really Hampton Inn (as we know it) level. Basic, although you have all amenities. The pillow was good though! The staff, average, hardly anyone speaks english! The young concierges were the best... More 

Was this review helpful? Yes
Lorraine-Akel, Room Division Manager at Hampton Inn by Hilton Guayaquil-Downtown, responded to this review

Dear Karen We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all about... More 

Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel has many positives one being its location: it is near to the Malecon 2000, the Iguanas Park, and to El serro de Santa Elena. These three places are a must when you visit Guayaquil. The hotel room-service food is very good. I particularly loved the locro de papas (potato soup with cheese - delicious and traditional). However, sadly... More 

Was this review helpful? Yes
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I stayed for 2 nights at hampton inn. It is near the malecon, with the cathedral, beach, cafés and restaurants. The wifi however didn't work sufficiently good from my room. The fitness center has a couple cardio machines and always opened. The breakfast was very gd with various of chioces. Took a taxi to a mall. It cost 3 to... More 

Was this review helpful? Yes
Lorraine-Akel, Room Division Manager at Hampton Inn by Hilton Guayaquil-Downtown, responded to this review

Dear Isabella D Thanks for share your comments about your stay, we will hope that you can visit us again and enjoy of our service and improvements.. We love having you here!!! More 

Cambridgeshire, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Me and my friend went travelling around Ecuador in July and Guayaquil was one of our stop-off points as we wanted to later go to Montanita (beach town). Although, Guayaquil is well known as a travel through city, for us we found quite a few things previously before we went that we wanted to see. This hotel is an excellent... More 

Was this review helpful? Yes
Lorraine-Akel, Room Division Manager at Hampton Inn by Hilton Guayaquil-Downtown, responded to this review

Dear Jess T We are very pleased to read your review and see that we not only met your expectations, we exceed them... and that is the most amazing compliment for us and our main goal, we will hope that you can visit us again, thanks for choose us like your hotel in Guayaquil More 

charlotte
Level Contributor
116 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed July 13, 2015

Hotel is located two blocks from the river. Excellent restaurants nearby. Plenty of shopping. Staff was extremely helpful. Hotel had cabs available that would either wait for you or return to pick you up. Very helpful when you don't speak the language. Rooms were clean and modern. Free wifi. Comfortable all the way around.

Was this review helpful? Yes
Lorraine-Akel, Room Division Manager at Hampton Inn by Hilton Guayaquil-Downtown, responded to this review

Dear budfoluse We can see that you really enjoyed your stay and took advantage of our location, that is very close to main attractions of the city (walking distance)... Thanks for choose us!!! More 

Guayaquil, Ecuador
Level Contributor
5 reviews
4 of 5 stars Reviewed July 12, 2015

Location, location,location, the hotel is placed in the Blvd 9 de Octubre which is the main business street in Guayaquil, where you have the touristic and restaurants at 5 minutes walking, downtown Guayaquil is very walkable and safe. Service is great every little detail covered, the breakfast mixes the combination of local and international dishes with good variety, and the... More 

Was this review helpful? Yes
Lorraine-Akel, Room Division Manager at Hampton Inn by Hilton Guayaquil-Downtown, responded to this review

Dear gargenzio Thanks for your amazing review about our hotel and location, your comments and recommendations are very valuable and helpful for other travelers... Come back soon!! More 

Oshawa, Ontario
Level Contributor
142 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed July 12, 2015

Stayed here with 5 friends and we have enjoyed our stay. Rooms are modern, clean and very comfortable with small fridge and lots of space. Free shuttle to and from airport is a bonus. Breakfast was included and was very good with lots of food and a wonderful variety. Fresh juices, waffles, cereal, hot items including empanadas and scrambled eggs.... More 

Was this review helpful? Yes
Lorraine-Akel, Room Division Manager at Hampton Inn by Hilton Guayaquil-Downtown, responded to this review

Dear We love your review about your last stay with us; we really appreciate that you take part of your time to share about it and we will hope that you can visit us very soon... We love having you here!!! More 

Lima, Peru
Level Contributor
88 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed July 9, 2015

Very good business hotel. Neat, clean and comfortable facilities and rooms. Excellent service, very professional and friendly staff. Varied breakfast buffet. Well located (downtown Guayaquil). Strong wifi signal. No complaints.

Was this review helpful? Yes
Lorraine-Akel, Room Division Manager at Hampton Inn by Hilton Guayaquil-Downtown, responded to this review

Dear supermellowman We expect that you decide to visit us very soon... We love having you here!!! More 

Owensboro, Kentucky
Level Contributor
133 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed July 2, 2015

Located right in the heart of downtown Guayaquil and just a few blocks from the river walk. Excellent service from everybody there and quite a few staff that speak better than average english. The rooms are nice and they leave you a nice tray of treats. I would absolutely recommend if staying in the city. KFC, Wendys, D&D right across... More 

Was this review helpful? Yes
Lorraine-Akel, Room Division Manager at Hampton Inn by Hilton Guayaquil-Downtown, responded to this review

Dear JohnP42301 Your comments and recommendations are the best promotion about our hotel and service, we are very pleased that you enjoyed your stay!! More 

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