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Grand Hotel Guayaquil

3.5 of 5 Boyaca Av. #1615 Between Clemente Ballen St. And 10 de Agosto St | P.O.Box 9282, Guayaquil 090313, Ecuador
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Certificate of Excellence 2014
Grand Hotel Guayaquil
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Grand Hotel Guayaquil
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204 reviews from our community

Traveler rating
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    92
    40
    9
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boston, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars NEW

Highly recommend this hotel. I have stayed here on six different trips to Guayaquil and always found the hotel to be excellents. The staff works to please, the food in the restaurant is good, beds comfortable and the rooms spacious and clean. Distance to Parque de Las Iguanas is five minuts.

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Florida
Top Contributor
180 reviews 180 reviews
76 hotel reviews
143 helpful votes 143 helpful votes
4 of 5 stars Reviewed January 29, 2015

Overall very nice Hotel, a couple of comments to add to other reviews. They have recently added a new elevator which helps a lot as the others were quite tiny. However, to reach the elevators, you must go up a flight of stairs - they are not on the entrance level lobby floor. So either a doorman or you has... More 

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ventasghg, Guest Relations Manager at Grand Hotel Guayaquil, responded to this review

Dear Garybirder, Thank you for your kind words. Allow me to apologize for any inconvenience you may have had during your stay. You may see them as small mistakes, but we strive to provide unmatched customer customer service and these lapses will be addressed. We very much look forward to the opportunity to serve you once again. Sincerely, Connor Jacobson... More 

Contributor
13 reviews 13 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 29, 2015

We stayed here for two nights and we were very happy with our stay here. The entire staff was very friendly and helpful. The rooms are clean, the hotel itself is very clean. We enjoyed the morning buffet and free wifi. Relaxing by the pool was very enjoyable. Would definately stay here again. Just a few blocks from the Malecon... More 

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ventasghg, Guest Relations Manager at Grand Hotel Guayaquil, responded to this review

Dear Daryl S, Thank you for taking the time to review our property. We are pleased to see that enjoyed so many different facets of The Grand Hotel. When you return to Ecuador, we hope you think of us. We look forward to serving you again. Sincerely, Connor Jacobson Guest Relations Manager More 

Toowoomba, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed December 19, 2014

We were very comfortable indeed at this hotel. They had a good range of dishes and beautiful fresh fruit for breakfast at the restaurant. We loved looking out at the pool with its beautiful garden, especially the orchids and stunning iguana statue (the most beautiful statue I've ever seen in my life, I think.) The room was clean, quiet and... More 

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ventasghg, Guest Relations Manager at Grand Hotel Guayaquil, responded to this review

Dear Philippa, Thank you for taking the time to share your experience. We are thrilled that you enjoyed the ambiance that we have worked so hard to create over the years. Please think of us whenever you return to Ecuador, as it would be a pleasure to serve you again. Connor Jacobson Guest Relations Manager More 

Campbeltown
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 20, 2014

From the moment that we were met at the airport by a staff member and the hotel courtesy bus, we were treated really well by all members of staff. They were always there when needed. Our rooms were clean and well maintained, as was the swimming pool. I loved the tropical plants and the huge iguana mosaic. The hotel is... More 

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ventasghg, Guest Relations Manager at Grand Hotel Guayaquil, responded to this review

Dear Elvanim, Our staff works very hard to ensure that our guests have as wonderful of an experience at our hotel as possible, so we thank you for taking the time to recognize those efforts. We look forward to both seeing you again and having yet another opportunity to serve you and your family. The more grand children the better.... More 

North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 18, 2014

I have been to Grand Hotel Guayaquil at least 5 times. It always is great. Never had a complaint. They always supply you with large amounts of bottled water for brushing your teeth and drinking. If you are not a local please do not drink or brush your teeth with the water that comes from the faucet anywhere in Ecuador.... More 

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ventasghg, Guest Relations Manager at Grand Hotel Guayaquil, responded to this review

Dear Allison, Thank you for speaking so highly of our hotel. We here at the Grand Hotel Guayaquil strive to offer world class customer service, and are very pleased to hear that you were satisfied with your stay. We hope you think of us when you return to Guayaquil, and rest assured that our breakfast will be waiting for you...... More 

Bainbridge Island, Washington, United States
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 29, 2014

It's a wonderful place, it's where we always stay when we're in Guayaquil. The restaurant serves a variety of Ecuadorian standards very well prepared. You can sample more or less all the classics of Ecuadorian cuisine during a week long stay there if you only dine in the hotel! And the menu is available for room service, which can be... More 

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ventasghg, Guest Relations Manager at Grand Hotel Guayaquil, responded to this review

Dear William, Thank you for taking the time to recognize our staff; as it brings us great pride to know that we were able to meet, and possibly exceed, your expectations. Although we have gone to great lengths in order to rejuvenate this historic property, it has been our constant focus on providing excellent customer service that we feel sets... More 

Katy, Texas
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 13, 2014

I enjoyed my stay in this hotel, well located in downtown Guyaquil with good access to most business places a attractions. The service is great, no complaints. The front desk staff is attentive and accommodates your need. Carla, the front desk and reservations supervisor is very good getting stuff done and very helpful with any problems in the rooms. The... More 

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ventasghg, Director de Relaciones con Clientes at Grand Hotel Guayaquil, responded to this review

We are glad that you enjoyed your stay, and hope to have you back soon! Best regards, More 

Portugal
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed August 13, 2014

I've been there for a week working. beautifull swimming pool very quiet, not much sun as it is interior, but neverthe less amazing decor. The staff is the must of the hotel, they do everything to keep you happy. rooms are spacious, clean. Noise from air conditioning. good restaurant, good buffet for breakfast. Safe.

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ventasghg, Guest Relations Manager at Grand Hotel Guayaquil, responded to this review

Dear El-Braga, Thank you for your kind words. We here at the Grand Hotel Guayaquil pride ourselves in excellent customer service, and are happy to hear that you feel your needs were addressed. We will look back to see what room you stayed in and address any noise related issues from the A/C unit. We look forward to the opportunity... More 

Wolverhampton.UK
Top Contributor
128 reviews 128 reviews
34 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed July 14, 2014

We stayed here for a night en route to the Galapagos and were quite happy with our experience. It was nothing exceptional but it was clean, comfortable and convenient and suited our needs at the time. We would happily recommend it to others with similar needs.

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Additional Information about Grand Hotel Guayaquil

Address: Boyaca Av. #1615 Between Clemente Ballen St. And 10 de Agosto St | P.O.Box 9282, Guayaquil 090313, Ecuador
Phone Number:
Location: Ecuador > Guayas Province > Guayaquil
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Grand Hotel Guayaquil 3.5*
Number of rooms: 182
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Also Known As:
Guayaquil Grand Hotel
Hotel Style:
#3 Spa Hotel in Guayaquil
#8 Family Hotel in Guayaquil
#8 Business Hotel in Guayaquil

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