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Grand Hotel Guayaquil

Certificate of Excellence
Hotel website
Boyaca Av. #1615 Between Clemente Ballen St. And 10 de Agosto St | P.O.Box 9282, Guayaquil 090313, Ecuador
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217 Reviews from our TripAdvisor Community

Traveler rating
    64
    99
    41
    9
    4
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33
64
23
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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  • German first
  • Italian first
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  • Portuguese first
  • Russian first
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  • Any
English first
  • All months
    (217)
  • Mar-May only
    (53)
  • Jun-Aug only
    (59)
  • Sep-Nov only
    (50)
  • Dec-Feb only
    (55)
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Sydney, Australia
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

I think I can safely state that the reception staff was not happy working where they were. On arrival, there were lots of staff at reception however, none tripped over themselves to provide service. Only one who seemed to be comfortable with English was already busy helping out another guest. When one finally emerged from the 'dark room', her English... More 

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Brasilia, DF
Top Contributor
68 reviews 68 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

I loved this hotel because the location its located in the center of guayaquil nearby to principal avenues boyaca, ave Chile and close to malecon ..also they havê a very good breakfast I loved the ecuatorian cafe and tortillas. Staff is friendly and helpful. The rooms are comfortable with good resto.

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Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed 2 weeks ago

We didn't stay here, but when we were stranded in the city on Easter Day & nothing else was open, they welcomed us in for their Easter breakfast. It was delicious with a nice assortment of South American & western foods to choose from. I would definitely stay here.

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Grimsby
Contributor
20 reviews 20 reviews
13 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed April 24, 2015

Highly recommend this hotel, the room was excellent, all hotel facilities were clean. A couple of different areas to sit and relax over looking the pool ensured a bit of quiet if needed. The bed and pillows were very comfortable, food in the restuarent very good with excellent service from all the staff Easy to walk to the "promenade" which... More 

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San Luis Obispo, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 9, 2015

We stayed 3 nights prior to going to Galapagos. Loved the free airport transportation, proximity to the Malecon and Parque de los Iguanas, and great breakfast. It was clean with friendly staff. Definitely would recommend to my friends!

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Boston, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 4, 2015

Highly recommend this hotel. I have stayed here on six different trips to Guayaquil and always found the hotel to be excellents. The staff works to please, the food in the restaurant is good, beds comfortable and the rooms spacious and clean. Distance to Parque de Las Iguanas is five minuts.

Was this review helpful? Yes 2
Florida
Top Contributor
192 reviews 192 reviews
76 hotel reviews
148 helpful votes 148 helpful votes
4 of 5 stars Reviewed January 29, 2015

Overall very nice Hotel, a couple of comments to add to other reviews. They have recently added a new elevator which helps a lot as the others were quite tiny. However, to reach the elevators, you must go up a flight of stairs - they are not on the entrance level lobby floor. So either a doorman or you has... More 

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ventasghg, Guest Relations Manager at Grand Hotel Guayaquil, responded to this review

Dear Garybirder, Thank you for your kind words. Allow me to apologize for any inconvenience you may have had during your stay. You may see them as small mistakes, but we strive to provide unmatched customer customer service and these lapses will be addressed. We very much look forward to the opportunity to serve you once again. Sincerely, Connor Jacobson... More 

Contributor
18 reviews 18 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 29, 2015

We stayed here for two nights and we were very happy with our stay here. The entire staff was very friendly and helpful. The rooms are clean, the hotel itself is very clean. We enjoyed the morning buffet and free wifi. Relaxing by the pool was very enjoyable. Would definately stay here again. Just a few blocks from the Malecon... More 

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ventasghg, Guest Relations Manager at Grand Hotel Guayaquil, responded to this review

Dear Daryl S, Thank you for taking the time to review our property. We are pleased to see that enjoyed so many different facets of The Grand Hotel. When you return to Ecuador, we hope you think of us. We look forward to serving you again. Sincerely, Connor Jacobson Guest Relations Manager More 

Toowoomba, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 19, 2014

We were very comfortable indeed at this hotel. They had a good range of dishes and beautiful fresh fruit for breakfast at the restaurant. We loved looking out at the pool with its beautiful garden, especially the orchids and stunning iguana statue (the most beautiful statue I've ever seen in my life, I think.) The room was clean, quiet and... More 

Was this review helpful? Yes 1
ventasghg, Guest Relations Manager at Grand Hotel Guayaquil, responded to this review

Dear Philippa, Thank you for taking the time to share your experience. We are thrilled that you enjoyed the ambiance that we have worked so hard to create over the years. Please think of us whenever you return to Ecuador, as it would be a pleasure to serve you again. Connor Jacobson Guest Relations Manager More 

Campbeltown
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 20, 2014

From the moment that we were met at the airport by a staff member and the hotel courtesy bus, we were treated really well by all members of staff. They were always there when needed. Our rooms were clean and well maintained, as was the swimming pool. I loved the tropical plants and the huge iguana mosaic. The hotel is... More 

Was this review helpful? Yes 2
ventasghg, Guest Relations Manager at Grand Hotel Guayaquil, responded to this review

Dear Elvanim, Our staff works very hard to ensure that our guests have as wonderful of an experience at our hotel as possible, so we thank you for taking the time to recognize those efforts. We look forward to both seeing you again and having yet another opportunity to serve you and your family. The more grand children the better.... More 

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