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Sheraton Guayaquil Hotel

Travelers' Choice award winner
Av Constitucion, Plaza Del Sol, Guayaquil, Ecuador
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Sheraton Guayaquil Hotel
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212 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Baden bei Wien
Level Contributor
41 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is quite nice, rooms are ok. Location is perfect, very close to the airport (5-15 minutes, depending on traffic and time). Free airport shuttle is available. Further hotel is connected via a bridge to a large shopping mall on the other side of the street. Mall also has cinema and food corner. There is a pool on the 3rd... More 

Was this review helpful? Yes
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, We are delighted and excited to greet you and express our gratitude for preferring the Sheraton Hotel Guayaquil Thank you for writing us, your opinion it certainly assists us to imporve our service. Please remember Sheraton Hotel Guayaquil is always at your service and we hope to welcome you again soon. Best Regards, General Manager Sheraton Hotel Guayaquil More 

Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for two nights as part of a business trip to Ecuador. The hotel is clean and comfortable. It feels like a typical business hotel. I had a meeting at the Courtyard Marriott, near by, which appeared to be much nicer than typical. If I go back again, I would try that place.

Was this review helpful? Yes
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for taking the time to let us know about your experience at Sheraton Guayaquil. We are very happy to know you found our Hotel comfortable. Sheraton Hotel Guayaquil is always at your service. We are looking forward to see you soon. If you have any questions, suggestions or additional requests please don't hesitate contacting us, it... More 

Bangkok, Thailand
Level Contributor
115 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was used before starting a Galapagos Cruise, as it provided airport transfers and was close to activities. Problem with the airport transfer is dependent on arrival times and once it is late at night one needs to persuade a taxi to travel the short distance. The hotel facilities are fine and the restaurant offers a good selection of... More 

Was this review helpful? Yes
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Greetings from Sheraton Hotel Guayaquil.Thank you for sharing your opinion on tripadvisor.com. We are delighted to hear that you had a good stay at our hotel and that you enjoyed our coffe and the comfort of our rooms. Once again thank you for your comments and we are looking forward to see you soon again. Kind Regards, General... More 

Sao Paulo, SP
Level Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a very good Sheraton. This is not the most sophisticated one, but the infrastructure and the services are very good. This is the type of hotel you feel like staying because the environment is good. It is also very well located, in front of a big shopping mall with may options.

Was this review helpful? Yes
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Please receive warm regards from Sheraton Hotel Guayaquil; thank you for sharing your opinion on tripadvisor.com. We really appreciate your comments about our service. Your feedback is very important; because this is the best way to realize our strengths and work on the continuous improvement of our property. Thank you again for your comments and we are looking... More 

Newark, Delaware
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was here last summer for two nights. The hotel is clean, the staff is friendly, and the location is decent. The hotel is very close to the airport and across the street from a nice mall with a great Sushi restaurant. The rooms were comfortable. We did have a hard time finding staff members that spoke English both at... More 

Was this review helpful? Yes
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for preferring Sheraton Hotel Guayaquil. We would like to thank you for letting us know about your your experience with us. It is very important to receive feedback from our dear guests in order to improve our service. We hope to see you again soon at our city, and to receive you as our guest. If... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 5, 2015

This was my 2nd stay at the Sheraton in Guayaquil. Close to the airport, excellent service, comfy and clean rooms, awesome room service, good food. Airport Shuttle that actually takes you there on time. Conveniently located across the street from the mall. Both times my room was actually quiet which I did not find in other hotels in Guayaquil. I've... More 

Was this review helpful? Yes
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for taking the time to let us know about your experience at Sheraton Guayaquil. It's always important for us to receive feedback about our services. We feel very grateful for your words regarding our Hotel and Staff, we will do everything to improve our service each day. If you have any questions, suggestions or additional requests... More 

New York City, New York
Level Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed December 22, 2014

Recently spent two nights at the Sheraton Guayaquil on two separate stays prior to and after a quick trip over to the Galapagos Islands. When we got there we were upgraded to a beautiful junior suite, which was great and larger than our NYC apartment!. During both stays, we found the staff to be excellent. The front desk staff was... More 

Was this review helpful? Yes 1
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for your comments! We feel very grateful for your kind words regarding our Hotel and Staff, we will make sure to let everybody know about this review. We really appreciate your perception, we will do everything to maintain and improve our service each day. We are looking forward to see you soon. On behalf of our... More 

Parkland, Florida
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 3, 2014

Great hotel to stay for business. Very close to good restaurants, and across the street from the city's largest mall. Staff is attentive and professional, but this is very typical anywhere in South America. My last stay was rather horrendous, as a rap group was staying at the hotel, and their room was next to mine. Their loud music, partying... More 

Was this review helpful? Yes
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear guest, Thank you for letting us know about your stay at Sheraton Hotel Guayaquil. Your comments about our facilities are extremely important because they help us to detect those details that need to be improved. We offer our sincere apologies for the noise caused by the guest next to you. We hope that you will give us a second... More 

Quito, Pichincha, Ecuador
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 21, 2014

sheraton is a great hotel, great service too , though one night I needed good bathroom ventilation the operator told that after 11pm they stop the bathroom ventilators!!! Staff they are great....nice swimming pool area but yacuzzi needs to be warmer at night.

Was this review helpful? Yes
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, We are delighted and excited to greet you and express our gratitude for preferring the Sheraton Hotel Guayaquil Thank you for writing us, your opinion it certainly assists us to imporve our service. We would like to thank you for your kind words about our staff, Sheraton Hotel Guayaquil is always at your service and we hope to... More 

Guatemala City, Guatemala
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 9, 2014

I stayed 6 nights during the IDB Microfinance Forum. I was picked up at the airport. The room was very comfortable (had goose pillows). The breakfast was very good. I recommend it and would stay there again. The staff was ultra polite. Excelent service.

Was this review helpful? Yes
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for taking the time to let us know about your experience at Sheraton Guayaquil. It's always important for us to receive feedback about our services. We feel very grateful for your words regarding our Hotel and Staff, we will do everything to improve our service each day. If you have any questions, suggestions or additional requests... More 

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