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All 53 Guayaquil hotels

Sheraton Guayaquil Hotel

4.5 of 5 Hotel   |   Av Constitucion, Plaza Del Sol, Guayaquil, Ecuador
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87%
Ranked #5 of 53 hotels in Guayaquil
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Jacob S Quito, Ecuador
  • Overview
  • Reviews (147)
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147 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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English first
Quito, Ecuador
Contributor
12 reviews 12 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Good location in Guayaquil close to the airport and a nice shopping center. The price was higher than it should be, in my opinion. Breakfast was good. Check in was relatively easy, as was the checkout. The charge for my one-night stay took several weeks to post to my credit card account whereas it should have only taken a day... More

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Quito, Ecuador
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Rooms are clean, bed is conformable and services are well acomplished as the standards of a Sheraton Hotel. Staff is super friendly, they do their job "by the book" providing a good customer service. Breakfast is very good and complete. Also the cafeteria has a nice club sandwich. The only negative thing that I found was a poor water pressure... More

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Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for taking the time to let us know about your experience at Sheraton Guayaquil. We feel very grateful for your kind words regarding our Staff, we will make sure to let them know about this review. We really appreciate your percepction, we will do everything to mantain and improve our service each day. Sheraton Hotel Guayaquil... More

Surrey, British Columbia, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 27, 2014

This hotel was booked for us by Celebrity when we had to get to a major city because of a medical emergency. The rooms are exactly what you would expect from a Sheraton. They are very noisy but clean and comfortable. In the evening we had a light snack in the bar, the club sandwich we shared was excellent. We... More

Was this review helpful? Yes 1
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for preferring Sheraton Hotel Guayaquil. We would like to thank you for letting us know about your your experience with us. It is very important to receive feedback from our dear guests in order to improve our service. We hope to see you again soon at our city, and to receive you as our guest. If... More

Texas
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 3, 2014

Rooms are spacious, well-appointed and clean. The hotel facilities are beautiful and the location is great. The hotel is right next to the airport and also across the street from a large shopping mall. There are several restaurant options nearby including an excellent restaurant in the hotel.

Was this review helpful? Yes
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for taking the time to contact us concerning your recent stay at our Hotel. Your valuable comments about our services will help us to motivate us to keep providing the service that our guests deserve. Sheraton Hotel Guayaquil is always at your service. We are looking forward to see you soon. If you have any questions,... More

San Jose, Costa Rica
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 1, 2014

I have been traveling for a while to Guayaquil for business. This Hotel has a good location very close to the airport and in front of a big shopping mall with some restaurants. Free shuttle to the airport. Food is average quality, breakfast is simple. Rooms are clean, comfortable, ask to stay at the back of of the Hotel (in... More

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Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you very much for writing us. Your comments are useful to know those details that need to be improved. We hope to see you soon to provide you a quality service as you deserve. Always at your service. If you have any question, suggestion or additional request, please do not hesitate to contact us. Kind Regards, General... More

Kissimmee, Florida
1 review
5 of 5 stars Reviewed April 30, 2014

What a positive expereince!!!!! Remarkable service. Me and my wife spent five weeks in this hotel and the staff (Rene the waiter, Carlos the Security Officer and other dedicated employees) were extremedly friendly and helpful. A relaxing enviroment with service available at all time. There is not a thing that I can think of to make our stay better. We... More

Was this review helpful? Yes
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for taking the time to let us know about your experience at Sheraton Guayaquil. It's always important for us to receive feedback about our services. We feel very grateful for your kind words regarding our Hotel and Staff, we will make sure to let Carlos and Rene know about this review. We really appreciate your percepction,... More

Hamilton, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 9, 2014

This was the first place we went to when we arrived in Ecuador. We flew into Guayaquil and arrived after dark, not something I like to do in a strange country. The airport being so close, there is a free shuttle directly to the hotel which saved us from having to get a taxi at night. You can call from... More

Was this review helpful? Yes
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for taking the time to let us know about your experience at Sheraton Guayaquil. It's always important for us to receive feedback about our services. We feel very grateful for your kind words regarding our Hotel and Staff, we will make sure to tell Ana Maria about this review. We really appreciate your percepction, we will... More

São Paulo
Senior Contributor
49 reviews 49 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 30, 2014

Near from the airport and mall, in a place where's easy to move to another areas. Very clean, organized, and beatiful, better than other Sheratons' Hotels. The employees are very kind, and the services are perfetc.

Was this review helpful? Yes 1
Maria Fernanda C, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, We were very pleased to read how much you enjoyed your stay with us and I would like to thank you for letting us know your opinion about our service. Your kind comments are greatly appreciated. Sheraton Hotel Guayaquil is always at your service. We are looking forward to see you soon. If you have any question, suggestion... More

Hong Kong, China
Top Contributor
56 reviews 56 reviews
15 hotel reviews
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed March 24, 2014

This close to the airport Hotel is not far from the city center, both concierge staffs and receptionists are friendly and helpful, to my surprise, some of them speak pretty good English. My room was well equipped and clean, housekeepers are adorable, breakfast buffet in the lobby restaurant is amazing, you could need to walk 5 minutes crossing a pedestrian... More

Was this review helpful? Yes 3
Maria Fernanda C, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for taking the time to contact us concerning your recent stay at our Hotel. Your valuable comments about our services motivate us to keep providing the service that our guests deserve. We will like to thank you for your kind words about our staff, we really appreciate your percepction, we will do everything to mantain and... More

Boston, Massachusetts
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 17, 2014

My wife and I stayed at the Sheraton in Guayaquil twice in the past 10 days. The hotel was very nice and well appointed. They have a free airport shuttle that runs every half hour. Upon arrival they have a courtesy phone at the airport you can use to call the hotel to let them know you are looking for... More

Was this review helpful? Yes 1
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for your comments about your Sheraton Experience. This survey is very important to us because is a way to know our guest appreciation, so we can improve our service. We would like to thank you for your kind words, for us is very important to receive feedback of our service. If there is anything else we... More

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Additional Information about Sheraton Guayaquil Hotel

Address: Av Constitucion, Plaza Del Sol, Guayaquil, Ecuador
Location: Ecuador > Guayas Province > Guayaquil
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Guayaquil Hotel 4.5*
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Also Known As:
Sheraton Guayaquil
Four Points Guayaquil
Guayaquil Four Points
Guayaquil Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#2 Luxury Hotel in Guayaquil #3 Romantic Hotel in Guayaquil #5 Business Hotel in Guayaquil #7 Family Hotel in Guayaquil
Hotel Class
Number of rooms
141

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