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Sheraton Guayaquil Hotel

Certificate of Excellence
Av Constitucion, Plaza Del Sol, Guayaquil, Ecuador
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Sheraton Guayaquil Hotel
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263 Reviews from our TripAdvisor Community

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Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Was here 3 nights for business and is very convenience. Good breakfast wifi everywhere available and quit rooms. Shopping just across the hotel and near by the airport. Water is in the FOC. One small downsize, carpets in the room what needs investments.

Helpful?
Thank Marco O
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest. Receive a warm greeting and the best wishes from our team at Sheraton Guayaquil. Thank you for choosing our hotel for your visit to our City, at the same time, we would like to thank you for telling us about your last stay with us. Your comments are very important to improve the quality of our service. We... More 

Guayaquil, Ecuador
2 reviews
5 of 5 stars Reviewed 4 weeks ago

The location is great next to the Mall de Sol in Guayaquil. It is a beautiful hotel and they have the most comfortable beds ever! Would love to stay more often but the price is too expensive for Ecuador.

Helpful?
Thank Jackie F
Sheraton H, Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you, for your 5 stars review, and for giving us a great feedback about our hotel. We are very happy to know that you enjoyed our Sweet Sleeper beds especially made for all Sheratons worldwide. We hope you continue to stay at Sheraton Guayaquil when you visit our city. Warm regards, Pedro Ivan Serrano General Manager More 

Stockholm, Sweden
2 reviews
5 of 5 stars Reviewed December 24, 2015

My stay at the hotel was a memorable one. It is highly recommended hotel from my side. I am travelling a lot to many countries around the world due to my job nature. I can say that this was the best hotel I have ever stayed. The hotel staff is really nice, caring and friendly. The facilities are good as... More 

Helpful?
Thank Ikram_1973
Sheraton H, Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for your 5 stars review and for sharing your experience on TripAdvisor. It is a real pleasure to read your comments and to know that we succeeded in making your stay a memorable one. Our staff will be thrilled to hear your kind comments about them and we really hope to host you again soon. Warm... More 

Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed December 16, 2015

Great hotel and great location, especially for North Americans. English spoken at front desk, very helpful receptionists. Pool was a nice refreshing place after a long workday. Felt the food was expensive for what you got at the hotel - just walk across the street - still expensive but better quality. Spent a Sunday and took a taxi to the... More 

Helpful?
Thank Five_from_Canada
Sheraton H, Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you, for reviewing our hotel and for giving us a detail feedback of your experience at Sheraton Guayaquil. It is nice to know that you were pleasantly surprised by our staff and that you enjoyed your time with us. We hope to have you back at our hotel very soon! Warm regards Pedro Ivan Serrano General Manager More 

Kingston, Canada
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed December 15, 2015

My partner and I recently travelled to Ecuador on vacation. Unfortunately we both became ill, were hospitalized, our bus from Cuenca caught on fire on the way back to Gguayaquil, my cell phone fell out of my pocket and O lost the display function unable to use it to take photos....you're getting the picture here, I'm sure! The day before... More 

Helpful?
Thank Julia M
Sheraton H, Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for your five stars review and for your kind comments. We are pleased to know that you enjoyed your time with us, and that we were able to assist you when you needed it the most. We sincerely hope that you come back to Sheraton Guayaquil soon, it would be our pleasure to host you again... More 

South Florida, Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 15, 2015 via mobile

Perfect for business - great rooms, service, food, and club level. Convenient to nice mall across the street. Lots of shops and restaurants within short walks. Also very convenient since 5 minutes to airport. Fitness center and spa recommended. Well done!

Helpful?
Thank JamesPacker
Sheraton H, Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for sharing your experience at Sheraton Guayaquil on TripAdvisor and for your 5 star review. It really is a pleasure to know that you enjoyed your time with us and that all of your expectations were exceeded. We are happy to know that we are your hotel in Guayaquil. Looking forward to host you soon. Kind... More 

Frankfurt, Germany
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed November 22, 2015

Yes, it has the name "Sheraton" but in many ways it clearly falls short of expectations. What is positive: The staff is great, friendly and very service oriented" 5 stars for the staff! What is bad: The club lounge, it only has service in the morning and in the evening. Forget using it during the day, no service, nothing to... More 

Helpful?
Thank satelliteinspace
Sheraton H, General Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Please receive a warm greeting on behalf of Sheraton Hotel Guayaquil. We thank you for your comments about your stay with us. We offer our sincere apologies if we were not able to fulfill your expectations, we will take the corrective actions needed in order to improve our service for our dear guests. We thank you again for... More 

Millbrook
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed November 21, 2015 via mobile

great service- surprised us by waiting at the baggage claim with a sign with our names. Cold water in the shuttle and a five. Knute ride to the hotel. Stayed both going and coming to galapagos before catching flight back home. Clean, helpful friendly staff, good breakfast though expensive if not part of your package. $21.00 with taxes for breakfast... More 

Helpful?
Thank Mbt47
Sheraton H, General Manager at Sheraton Guayaquil Hotel, responded to this review

More 

SUNSHINE COAST AUSTRALIA
Level Contributor
163 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
4 of 5 stars Reviewed November 17, 2015

My husband is SPG Platinum, check in was a bit slow, but our room was ready. It was clean and on a high floor. There is a large mall across the street accessed by a walkway over the very busy road. There is a large food court here and a Tony Romas restaurant. We had an early morning flight so... More 

Helpful?
Thank rojaan1
Sheraton H, General Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for your review and for your kind comments. We are pleased to know that you enjoyed your time with us and hope that you come back to Sheraton Guayaquil soon. Please don't hesitate to contact us for your next stay. Best regards, Pedro Ivan Serrano General Manager More 

Fort Smith, Arkansas
Level Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 13, 2015

This hotel has first-class staff, spacious and comfortable public areas, good breakfast buffet, efficient check-in, check-out. Rooms are spacious, immaculately clean. Wi-FI works reliably. Large shopping mall across the street, good for gifts for "must take home something" travelers.

Helpful?
Thank Flint_Creek_Farm
Sheraton H, General Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for taking the time to contact us concerning your recent stay at our Hotel. Thank you for your kind comments about our services, your valuable comments will help us to motivate us to keep providing the service that our guests deserve. Sheraton Hotel Guayaquil is always at your service. We are looking forward to see you... More 

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