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All 52 Guayaquil hotels

Sheraton Guayaquil Hotel

4.0 of 5 Hotel   |   Av Constitucion, Plaza Del Sol, Guayaquil, Ecuador
Hotel amenities
Sheraton Guayaquil Hotel

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Ranked #5 of 52 hotels in Guayaquil
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
Tim C Hamilton, Canada
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137 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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English first
Hamilton, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This was the first place we went to when we arrived in Ecuador. We flew into Guayaquil and arrived after dark, not something I like to do in a strange country. The airport being so close, there is a free shuttle directly to the hotel which saved us from having to get a taxi at night. You can call from... More

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São Paulo
Senior Contributor
48 reviews 48 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Near from the airport and mall, in a place where's easy to move to another areas. Very clean, organized, and beatiful, better than other Sheratons' Hotels. The employees are very kind, and the services are perfetc.

Was this review helpful? Yes 1
Maria Fernanda C, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, We were very pleased to read how much you enjoyed your stay with us and I would like to thank you for letting us know your opinion about our service. Your kind comments are greatly appreciated. Sheraton Hotel Guayaquil is always at your service. We are looking forward to see you soon. If you have any question, suggestion... More

Hong Kong, China
Top Contributor
56 reviews 56 reviews
15 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This close to the airport Hotel is not far from the city center, both concierge staffs and receptionists are friendly and helpful, to my surprise, some of them speak pretty good English. My room was well equipped and clean, housekeepers are adorable, breakfast buffet in the lobby restaurant is amazing, you could need to walk 5 minutes crossing a pedestrian... More

Was this review helpful? Yes 3
Maria Fernanda C, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for taking the time to contact us concerning your recent stay at our Hotel. Your valuable comments about our services motivate us to keep providing the service that our guests deserve. We will like to thank you for your kind words about our staff, we really appreciate your percepction, we will do everything to mantain and... More

Boston, Massachusetts
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I stayed at the Sheraton in Guayaquil twice in the past 10 days. The hotel was very nice and well appointed. They have a free airport shuttle that runs every half hour. Upon arrival they have a courtesy phone at the airport you can use to call the hotel to let them know you are looking for... More

Was this review helpful? Yes 1
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for your comments about your Sheraton Experience. This survey is very important to us because is a way to know our guest appreciation, so we can improve our service. We would like to thank you for your kind words, for us is very important to receive feedback of our service. If there is anything else we... More

Toronto, Canada
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 5, 2014

My stay was good at this hotel. They arrange free airport service which was a bonus!! I really enjoyed how close the hotel was to a major shopping mall...made it really convenient for restaurants and getting a taxi. The staff are friendly especially the waiters in the hotel restaurant. The food in the hotel restaurant was fantastic for both breakfast... More

Was this review helpful? Yes 1
Maria Fernanda C, Director de Relaciones con Clientes at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for your comments about your Sheraton Experience. This survey is very important to us because is a way to know our guest appreciation, so we can improve our service. It was our pleasure to have you as a guest. If there is anything else we can do for you, please don´t hesitate contanting us. It would... More

New York City, New York
Contributor
16 reviews 16 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 12, 2014

I rated it excellent only because they care about each person , I can not compare it with other hotels in Guayaquil since we only stayed there but they teached us an important lesson: ONLY TAKE CABS THAT THE HOTEL ORDERS FOR YOU AND LET SOMEONE TO KNOW THE NUMBER OF THE CAB YOU ARE TAKING , Guayaquil is beautiful... More

Was this review helpful? Yes 2
Maria Fernanda C, Director de Relaciones con Clientes at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for your comments about your Sheraton Experience. It's always important to receive feedback from our guests, so we can improve our service. If there is anything else we can do for you, please feel free to contact us. It would be our pleasure to assist you. Kind Regards, General Manager Hotel Sheraton Guayaquil More

Buffalo, New York
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 3, 2014

We stayed at this hotel for two (extra) nights at the end of our trip to Ecuador, due to my wife's getting sick, and needing a comfortable place to stay. The staff was generally very accommodating, the rooms were very comfortable, the prices were fair, etc. Almost all of the "Ts" were crossed and "Is" dotted. It was somewhat impersonal,... More

Was this review helpful? Yes 1
Maria Fernanda C, Director de Relaciones con Clientes at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for your comments about your Sheraton Experience. Your comments are very important to us because is a way to know our guest appreciation, so we can improve our service. If there is anything else we can do for you, please feel free to contact us. It would be our pleasure to assist you. Kind Regards, General... More

Washington DC, District of Columbia
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 7, 2013

far less security conscious than most Ecuador hotels, it works in their favor, the club room attendant Mr Burgos is especially good as are front desk staff. A high point is Cook´s, the restaurant, as a $25 lunch buffet cannot be beat, pistachio pudding a real must. I liked the can do attitude of the staff, slippers free with room,... More

Was this review helpful? Yes 1
Maria Fernanda C, Director de Relaciones con Clientes at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for your comments about your Sheraton Experience. This survey is very important to us because is a way to know our guest appreciation, so we can improve our service. We would like to thank you for your kind words, for us is very important to receive feedback of our service. If there is anything else we... More

San Juan, Puerto Rico
Top Contributor
61 reviews 61 reviews
18 hotel reviews
176 helpful votes 176 helpful votes
4 of 5 stars Reviewed October 12, 2013

I have stayed 3 nights for a conference here, the hotel has big convention center, lobby is not that big but O.K. the housekeeper was very friendly, she took no time to get you what you need. Room price was low compare to this standard, Walking through a pedestrian bridge 2 minutes you can reach a big shopping mall to... More

Was this review helpful? Yes 2
Maria Fernanda C, Director de Relaciones con Clientes at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for your comments about your Sheraton Experience. It's always important to receive feedback from our guests, so we can improve our service. If there is anything else we can do for you, please feel free to contact us. It would be our pleasure to assist you. Kind Regards, General Manager Hotel Sheraton Guayaquil More

Laguna Niguel, California
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 5, 2013

great location close to airport, very safe, clean and attentive staff. close to the shopping and square, we ate at the hotel restaurant late at night, even though the staff had just closed the kitchen. the security was efficient and strong in this city that is know for targeting tourists. I have stayed here twice now and the transition from... More

Was this review helpful? Yes 1
Maria Fernanda C, Director de Relaciones con Clientes at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for your comments about your Sheraton Experience. Your comments are very important to us because is a way to know our guest appreciation, so we can improve our service. If there is anything else we can do for you, please feel free to contact us. It would be our pleasure to assist you. Kind Regards, General... More

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Additional Information about Sheraton Guayaquil Hotel

Also Known As:
Sheraton Guayaquil
Four Points Guayaquil
Guayaquil Four Points
Guayaquil Sheraton
Address: Av Constitucion, Plaza Del Sol, Guayaquil, Ecuador
Location: Ecuador > Guayas Province > Guayaquil
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Guayaquil
#5 Business Hotel in Guayaquil
#10 Family Hotel in Guayaquil
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Guayaquil Hotel 4*
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