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Sheraton Guayaquil Hotel

4.5 of 5 Av Constitucion, Plaza Del Sol, Guayaquil, Ecuador
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Sheraton Guayaquil Hotel
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Sheraton Guayaquil Hotel
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180 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Top Contributor
65 reviews 65 reviews
22 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed December 22, 2014

Recently spent two nights at the Sheraton Guayaquil on two separate stays prior to and after a quick trip over to the Galapagos Islands. When we got there we were upgraded to a beautiful junior suite, which was great and larger than our NYC apartment!. During both stays, we found the staff to be excellent. The front desk staff was... More 

Was this review helpful? Yes 1
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for your comments! We feel very grateful for your kind words regarding our Hotel and Staff, we will make sure to let everybody know about this review. We really appreciate your perception, we will do everything to maintain and improve our service each day. We are looking forward to see you soon. On behalf of our... More 

Parkland, Florida
Contributor
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 3, 2014

Great hotel to stay for business. Very close to good restaurants, and across the street from the city's largest mall. Staff is attentive and professional, but this is very typical anywhere in South America. My last stay was rather horrendous, as a rap group was staying at the hotel, and their room was next to mine. Their loud music, partying... More 

Was this review helpful? Yes
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear guest, Thank you for letting us know about your stay at Sheraton Hotel Guayaquil. Your comments about our facilities are extremely important because they help us to detect those details that need to be improved. We offer our sincere apologies for the noise caused by the guest next to you. We hope that you will give us a second... More 

Quito, Pichincha, Ecuador
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed November 21, 2014

sheraton is a great hotel, great service too , though one night I needed good bathroom ventilation the operator told that after 11pm they stop the bathroom ventilators!!! Staff they are great....nice swimming pool area but yacuzzi needs to be warmer at night.

Was this review helpful? Yes
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, We are delighted and excited to greet you and express our gratitude for preferring the Sheraton Hotel Guayaquil Thank you for writing us, your opinion it certainly assists us to imporve our service. We would like to thank you for your kind words about our staff, Sheraton Hotel Guayaquil is always at your service and we hope to... More 

Guatemala City, Guatemala
Contributor
17 reviews 17 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 9, 2014

I stayed 6 nights during the IDB Microfinance Forum. I was picked up at the airport. The room was very comfortable (had goose pillows). The breakfast was very good. I recommend it and would stay there again. The staff was ultra polite. Excelent service.

Was this review helpful? Yes
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for taking the time to let us know about your experience at Sheraton Guayaquil. It's always important for us to receive feedback about our services. We feel very grateful for your words regarding our Hotel and Staff, we will do everything to improve our service each day. If you have any questions, suggestions or additional requests... More 

Paducah, KY
Top Contributor
160 reviews 160 reviews
106 hotel reviews
215 helpful votes 215 helpful votes
5 of 5 stars Reviewed September 19, 2014

Recently spent two nights at the Sheraton Guayaquil on two separate stays prior to and after a quick trip over to the Galapagos Islands. One of these stays was also my husband's and my 26th wedding anniversary. What a special day it was because of the staff of the Sheraton Guayaquil! We were upgraded to a beautiful junior suite and... More 

Was this review helpful? Yes
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, It was a pleasure to have you as our guest, thank you very much for all your description of our service. Read that our hotel exceeded your expectations, is something that makes us really proud for what we are doing, because our main goal is to make feel our guests better than home. We hope to see you... More 

Ahmedabad, India
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 15, 2014

I reached hotel at 2 am and checked out after two days at 8 pm . Till my stay right from reception welcome room ambience breakfast transportation and business lounge all were simply perfect n up to the mark . Special thanks to Jennifer Laje Solorzano for reservation n comfort . Thanks

Was this review helpful? Yes 1
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for taking the time to let us know about your experience at Sheraton Hotel Guayaquil. It's always important for us to receive feedback about our services. We feel very grateful for your kind words regarding our Hotel and Staff, We really appreciate your percepction, we will do everything to mantain and improve our service each day.... More 

Santiago, Chile
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 6, 2014

Not really the standard of Sheraton as far as the upkeep is concerned. The room was musty. The staff was very friendly and helpful. It is conveniently located near a mall and there is a lot of business around. So it is OK for a business trip but holidaymakers should give this a miss.

Was this review helpful? Yes
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear guest, Thank you for letting us know about your stay at Sheraton Hotel Guayaquil. Your comments about our facilities are extremely important because they help us to detect those details that need to be improved. We woul like to let you know we are renovating our facilities to provide a quality service for our dear guests. We are looking... More 

Lauderdale by the Sea, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed August 21, 2014

Upon arrival in Guayaquil, Ecuador Our hotel reservation was not honored at another Hotel. We scrambled to find accommodation and the Sheraton was very expeditious and pleasant and efficient to accommodate our needs, There were seven (7) of Us traveling together. The staff was very nice and welcoming @ 0300 Hrs in the morning. A delicious breakfast is served and... More 

Was this review helpful? Yes
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for taking the time to let us know about your experience at Sheraton Guayaquil. We feel very grateful for your kind words regarding our Staff, we will make sure to let them know about this review. We really appreciate your percepction, we will do everything to mantain and improve our service each day. Sheraton Hotel Guayaquil... More 

New Orleans, Louisiana
Contributor
11 reviews 11 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 23, 2014

This is a standard Sheraton hotel with all the amenities. It is about 10 minutes to the hotel, which provides free shuttle. We arrived late from US, so I emailed the hotel a few days before to arrange the pickup. The reply was prompt. When we left the custom area, we saw the Sheraton pickup person waiting near the exit... More 

Was this review helpful? Yes
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for taking the time to let us know about your experience at Sheraton Guayaquil. It's always important for us to receive feedback about our services. We feel very grateful for your words regarding our Hotel and Staff, we will do everything to improve our service each day. If you have any questions, suggestions or additional requests... More 

Quito, Ecuador
Contributor
13 reviews 13 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 9, 2014

Good location in Guayaquil close to the airport and a nice shopping center. The price was higher than it should be, in my opinion. Breakfast was good. Check in was relatively easy, as was the checkout. The charge for my one-night stay took several weeks to post to my credit card account whereas it should have only taken a day... More 

Was this review helpful? Yes
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for taking the time to contact us concerning your recent stay at our Hotel. Your valuable comments about our services will help us to motivate us to keep providing the service that our guests deserve. Sheraton Hotel Guayaquil is always at your service. We are looking forward to see you soon. If you have any questions,... More 

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Additional Information about Sheraton Guayaquil Hotel

Address: Av Constitucion, Plaza Del Sol, Guayaquil, Ecuador
Location: Ecuador > Guayas Province > Guayaquil
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sheraton Guayaquil Hotel 4.5*
Number of rooms: 141
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Also Known As:
Sheraton Guayaquil
Four Points Guayaquil
Guayaquil Four Points
Guayaquil Sheraton
Hotel Style:
#3 Luxury Hotel in Guayaquil
#4 Romantic Hotel in Guayaquil
#5 Business Hotel in Guayaquil

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