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All 53 Guayaquil hotels

Sheraton Guayaquil Hotel

4.5 of 5 Hotel   |   Av Constitucion, Plaza Del Sol, Guayaquil, Ecuador
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88%
Ranked #5 of 53 Hotels in Guayaquil
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Polspective Santiago, Chile
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160 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Santiago, Chile
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Not really the standard of Sheraton as far as the upkeep is concerned. The room was musty. The staff was very friendly and helpful. It is conveniently located near a mall and there is a lot of business around. So it is OK for a business trip but holidaymakers should give this a miss.

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Lauderdale by the Sea, Florida
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Upon arrival in Guayaquil, Ecuador Our hotel reservation was not honored at another Hotel. We scrambled to find accommodation and the Sheraton was very expeditious and pleasant and efficient to accommodate our needs, There were seven (7) of Us traveling together. The staff was very nice and welcoming @ 0300 Hrs in the morning. A delicious breakfast is served and... More

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Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for taking the time to let us know about your experience at Sheraton Guayaquil. We feel very grateful for your kind words regarding our Staff, we will make sure to let them know about this review. We really appreciate your percepction, we will do everything to mantain and improve our service each day. Sheraton Hotel Guayaquil... More

New Orleans, Louisiana
Contributor
11 reviews 11 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 23, 2014

This is a standard Sheraton hotel with all the amenities. It is about 10 minutes to the hotel, which provides free shuttle. We arrived late from US, so I emailed the hotel a few days before to arrange the pickup. The reply was prompt. When we left the custom area, we saw the Sheraton pickup person waiting near the exit... More

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Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for taking the time to let us know about your experience at Sheraton Guayaquil. It's always important for us to receive feedback about our services. We feel very grateful for your words regarding our Hotel and Staff, we will do everything to improve our service each day. If you have any questions, suggestions or additional requests... More

Quito, Ecuador
Contributor
12 reviews 12 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 9, 2014

Good location in Guayaquil close to the airport and a nice shopping center. The price was higher than it should be, in my opinion. Breakfast was good. Check in was relatively easy, as was the checkout. The charge for my one-night stay took several weeks to post to my credit card account whereas it should have only taken a day... More

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Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for taking the time to contact us concerning your recent stay at our Hotel. Your valuable comments about our services will help us to motivate us to keep providing the service that our guests deserve. Sheraton Hotel Guayaquil is always at your service. We are looking forward to see you soon. If you have any questions,... More

Quito, Ecuador
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 29, 2014

Rooms are clean, bed is conformable and services are well acomplished as the standards of a Sheraton Hotel. Staff is super friendly, they do their job "by the book" providing a good customer service. Breakfast is very good and complete. Also the cafeteria has a nice club sandwich. The only negative thing that I found was a poor water pressure... More

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Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for taking the time to let us know about your experience at Sheraton Guayaquil. We feel very grateful for your kind words regarding our Staff, we will make sure to let them know about this review. We really appreciate your percepction, we will do everything to mantain and improve our service each day. Sheraton Hotel Guayaquil... More

Surrey, British Columbia, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 27, 2014

This hotel was booked for us by Celebrity when we had to get to a major city because of a medical emergency. The rooms are exactly what you would expect from a Sheraton. They are very noisy but clean and comfortable. In the evening we had a light snack in the bar, the club sandwich we shared was excellent. We... More

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Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for preferring Sheraton Hotel Guayaquil. We would like to thank you for letting us know about your your experience with us. It is very important to receive feedback from our dear guests in order to improve our service. We hope to see you again soon at our city, and to receive you as our guest. If... More

Texas
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 3, 2014

Rooms are spacious, well-appointed and clean. The hotel facilities are beautiful and the location is great. The hotel is right next to the airport and also across the street from a large shopping mall. There are several restaurant options nearby including an excellent restaurant in the hotel.

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Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for taking the time to contact us concerning your recent stay at our Hotel. Your valuable comments about our services will help us to motivate us to keep providing the service that our guests deserve. Sheraton Hotel Guayaquil is always at your service. We are looking forward to see you soon. If you have any questions,... More

San Jose, Costa Rica
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 1, 2014

I have been traveling for a while to Guayaquil for business. This Hotel has a good location very close to the airport and in front of a big shopping mall with some restaurants. Free shuttle to the airport. Food is average quality, breakfast is simple. Rooms are clean, comfortable, ask to stay at the back of of the Hotel (in... More

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Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you very much for writing us. Your comments are useful to know those details that need to be improved. We hope to see you soon to provide you a quality service as you deserve. Always at your service. If you have any question, suggestion or additional request, please do not hesitate to contact us. Kind Regards, General... More

Kissimmee, Florida
1 review
5 of 5 stars Reviewed April 30, 2014

What a positive expereince!!!!! Remarkable service. Me and my wife spent five weeks in this hotel and the staff (Rene the waiter, Carlos the Security Officer and other dedicated employees) were extremedly friendly and helpful. A relaxing enviroment with service available at all time. There is not a thing that I can think of to make our stay better. We... More

Was this review helpful? Yes
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for taking the time to let us know about your experience at Sheraton Guayaquil. It's always important for us to receive feedback about our services. We feel very grateful for your kind words regarding our Hotel and Staff, we will make sure to let Carlos and Rene know about this review. We really appreciate your percepction,... More

Hamilton, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 9, 2014

This was the first place we went to when we arrived in Ecuador. We flew into Guayaquil and arrived after dark, not something I like to do in a strange country. The airport being so close, there is a free shuttle directly to the hotel which saved us from having to get a taxi at night. You can call from... More

Was this review helpful? Yes
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, Thank you for taking the time to let us know about your experience at Sheraton Guayaquil. It's always important for us to receive feedback about our services. We feel very grateful for your kind words regarding our Hotel and Staff, we will make sure to tell Ana Maria about this review. We really appreciate your percepction, we will... More

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Additional Information about Sheraton Guayaquil Hotel

Address: Av Constitucion, Plaza Del Sol, Guayaquil, Ecuador
Location: Ecuador > Guayas Province > Guayaquil
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Guayaquil Hotel 4.5*
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Also Known As:
Sheraton Guayaquil
Four Points Guayaquil
Guayaquil Four Points
Guayaquil Sheraton

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