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Hotel City Plaza

Certificate of Excellence
3.0 of 5
Boyaca 922 y Victor Manuel Rendon | Boyacá 922 y Víctor Manuel Rendón, Guayaquil n/a, Ecuador
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Hotel City Plaza
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85 reviews from our community

Traveler rating
    25
    41
    11
    4
    4
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15
27
14
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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    (85)
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    (15)
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    (26)
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    (23)
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Virgin Islands
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff at the Hotel City Plaza is the best hotel staff that I have encountered. Even before we arrived at the hotel, we already liked the staff because of the prompt replies to all our inquiries. Kristel is excellent and friendly and knowledgeable. I arrived in Guayaquil before the rest of my party. I was met at the airport... More 

Was this review helpful? Yes
HotelCityPlaza H, Departamento de Ventas at Hotel City Plaza, responded to this review

Dear Guest, We highly appreciate your comment! We are happy to hear that your stay was excellent. We are pleased to hear that the friendliness of our staff was appreciated and that you enjoyed your stay in our hotel. We look forward to count with your visit soon! Best regards, Sales Department. More 

St. Thomas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 3, 2015

The Hotel City Plaza is the best hotel I have stayed at in recent memory. I am searching for a negative to write about in this review, but there isn’t any. The staff is truly wonderful. Kristel, Walter, Silvia, Alvaro, the guy who works in the breakfast room and every other employee we encountered during out stay provided top notch,... More 

Was this review helpful? Yes
HotelCityPlaza H, Departamento de Ventas at Hotel City Plaza, responded to this review

Dear Guest, We highly appreciate your comment! We are pleased to hear that the friendliness of our staff was appreciated and that you enjoyed your stay in our hotel. Please come back soon to Guayaquil, we will be waiting for you. Best regards, Sales Department. More 

Jacksonville, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 18, 2014

We stayed at the Hotel City Plaza on our 1st night in Ecuador. Located in Guayaquil, Ecuador, a driver was waiting for us at the airport. He knew who we were immediately. We were driven directly to the hotel where we checked in with a English speaking gentleman at the front desk. Check in was easy and fast. Then we... More 

Was this review helpful? Yes 1
HotelCityPlaza H, Departamento de Ventas at Hotel City Plaza, responded to this review

Dear Guest, For us it is a great pleasure to have met his expectations as a hotel. We appreciate your comments. We are happy to hear that your stay was excellent. We look forward to count with your visit soon! Sincerely, Sales Department. More 

Huntington Park, California
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 21, 2014 via mobile

I just checkout after staying there 3 days, good hotel, breakfast included, wi-if is provided but sometimes didn't work, staff very nice and helpful, Close to shops, restaurants, malecon. hotel also has a restaurant if you prefer to eat there, they have computer stations if you need to access the Internet.

Was this review helpful? Yes 1
HotelCityPlaza H, Departamento de Ventas at Hotel City Plaza, responded to this review

Dear Guest, Thanks for your nice comments. We are happy to hear that your stay was excellent. We look forward to count with your visit soon. Sincerely, Sales Department More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 22, 2014

Diverse breakfast, service nice. Helpful. The rooms also in good condition, as a 4 star room. The only thing- contacts. Nowhere. Wanna charge your phone? Maybe plug out the TV for the electricity. Beside this, really good hotel.

Was this review helpful? Yes 1
HotelCityPlaza H, Departamento de Ventas at Hotel City Plaza, responded to this review

Dear Guest, Thanks for your valuable comment. We like to know that your stay at Hotel Cityplaza was wonderful. Look forward to your return soon. Best regards, Sales Department More 

The Hague, The Netherlands
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 18, 2014

We've only stayed here one night, after our trip to the Galapagos and before our flight home.The rooms are nice and the service of the reception is really good. They gave us some good advice on where to eat. Our taxi picked us up at 3 in the afternoon, but we had to check out at noon, so we asked... More 

Was this review helpful? Yes 1
HotelCityPlaza H, Departamento de Ventas at Hotel City Plaza, responded to this review

Dear Guest, Thanks for your nice comments. We are pleased that you enjoyed of our service of the reception and also our rooms. We hope to receive your visit in your next stay. Best regards, Sales Department More 

Buenos Aires, Argentina
Reviewer
5 reviews 5 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 18, 2014

This is my second time in this hotel, and i have to say that is the best option in Guayaquil. in my opinion, because it is not expensive, it is clean, it is safe and it is near of tourist places. The staff is very friendly and know about the main places that you should visit. We forgot our camera... More 

Was this review helpful? Yes 1
HotelCityPlaza H, Departamento de Ventas at Hotel City Plaza, responded to this review

Dear Guest, Thank you so much for the comments made ​​about your stay. Nathalie knows about your comment and our staff are very happy you had a pleasant experience with us. We hope to have the oportunity to receive your visit again. Best Regards, Sales Department More 

Tilcara, Argentina
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 18, 2014 via mobile

We stayed here for one night on the way to Galapagos. Rooms are very big, bathroom with bathtub and shower, two sinks, huge bed. For us this was luxury. We usually stay in hostels so this was a treat. I could have stayed longer but it is too expensive. The traffic noise is bad so bring ear plugs or ask... More 

Was this review helpful? Yes 1
HotelCityPlaza H, Departamento de Ventas at Hotel City Plaza, responded to this review

Dear Guest, Thanks for sharing your experience with us. We are glad to read that you enjoyed about different aspects of the hotel. We thank you sincerely for having chosen our hotel for your recent stay. Look forward to your return soon. Best regards, Sales Department More 

Tel Aviv, Israel
Contributor
19 reviews 19 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed June 1, 2014

They steal my money from the safety box in my room! I arrived to the hotel in the afternoon of 22nd May 2014 and had a flight to the Galapagos the next morning. I carry my cash money in 2 separate cases- in my wallet and in a money belt. The larger amounts are in the money belt and in... More 

Was this review helpful? Yes 4
HotelCityPlaza H, Gerente Manager at Hotel City Plaza, responded to this review

Dear TripAdvisor, Please note that there is no proof whatsoever that there was a theft of money . The client just says that money was stolen. Secondly, in our hotel the entrance door of each rooms are under continuous surveillance by CCTV camera. Now, the recording (which was duly shown to the Guayaquil Police) does not show any intrusion by... More 

Boston, Massachusetts
Top Contributor
72 reviews 72 reviews
31 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed May 1, 2014

CITY PLAZA Stayed in this hotel April 18-20, 2014, on my way to the Galapagos. From the minute I made my reservation (which was less expensive through booking, than through the hotel web site, one of the quirks of Ecuador :-) ), everything was smooth and very pleasant. My emails were answered promptly and very courteously, and all my requests... More 

Was this review helpful? Yes 1
HotelCityPlaza H, Departamento de Ventas at Hotel City Plaza, responded to this review

Dear Guest, We would like to thank you for sharing your comments with us. Look forward to your return soon. Best Regards, Sales Department More 

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