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Courtyard By Marriott Guayaquil

Travelers' Choice award winner
3.5 of 5
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Av. Francisco De Orellana #236, Guayaquil, Ecuador
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Courtyard By Marriott Guayaquil
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387 Reviews from our TripAdvisor Community

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Cleveland, Oh
Level Contributor
943 reviews
139 hotel reviews
common_n_hotel_reviews_1bd8 325 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is located in a new commercial part of town, not far from the airport. It is an attractive area to stay: relatively safe and with plenty of restaurants and shops at a walking distance. The building of steel and glass is quite attractive and so is the broad lobby and the restaurant and bar. My room was on... More 

Helpful?
Thank marcopolo111
Karla V, Manager at Courtyard By Marriott Guayaquil, responded to this review

Dear marcopolo111, Thank you for your valuable review about your stay at Courtyard Guayaquil. Thanks also for mentioning the characteristics of our staff service, facilities and location benefits. Your review had been shared with the hotel staff and it has motivated us to continue working in the best possible way, in order to give our guests the best experience during... More 

Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Brief stay but a comfortable one....rooms are clean. I wish I was assigned to a room with the view of the city. Gym is nice and the pool is handy for a quick work out...food is fulfilling but bit expensive.. (You pay US dollars) nevertheless I felt safe and comfortable.

Helpful?
Thank Alvin S
Karla V, Manager at Courtyard By Marriott Guayaquil, responded to this review

Dear Alvin S, Thank you for sharing your comments on TripAdvisor. Thanks also for mentioning good characteristics about our cleanliness, our gym, pool and food. It is great to hear that you felt safe and comfortable during your stay with us. All of our guests reviews are very valuable for us because they allow us to keep improving, in order... More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Great staff and beautiful hotel with a nice pool area and free laundry. But was very expensive, other hotels in Guayaquil have a much better location and are cheaper. There is no where walking distance from this hotel, and the area isn't very safe. We were advised to only walk to the mall next door. The hotel staff always over-estimates... More 

Helpful?
Thank Evan P
Karla V, Manager at Courtyard By Marriott Guayaquil, responded to this review

Dear Evan P, We really appreciate the time you took to share your comments with our TripAdvisor community. Thanks for your positive mention about our staff service, our hotel, and our facilities. Please accept my most sincere apologies for the inconvenients during your stay with us. This morning all the managers met in order to find solutions to improve our... More 

Guayaquil, Ecuador
2 reviews
4 of 5 stars Reviewed 4 weeks ago

The employees working the restaurant specificaly Blanca and Jorge treated my wife and I very courteously. These type of employees are what the Marriott Co. needs. For the most part the rooms are clean, the hotel location is great but the price is to high in comparison to what they offer. The front desk personnel need to be better trained... More 

Helpful?
Thank Jackie F
Karla V, Manager at Courtyard By Marriott Guayaquil, responded to this review

Dear JackeiF, Thank you for taking the time to share about your experience at Courtyard Guayaquil and for mentioning Blanca and Jorge. They will be very happy to read your mention. Thanks also for your feedback, we really appreciate it. I am very sorry to read that we did not meet your expectations during your stay with us. The managing... More 

Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 30, 2015 via mobile

We visited the hotel during a trip through "Ruta de Spondylus", we made a 1-day pause in Guayaquil before going to Salinas. Personnel very kind, room great and the view of the city was excellent. This hotel is close to San Marino Shopping, walk distance, less than 5 minutes... it's also close to "Cocolon" which is a nice restaurant, some... More 

Helpful?
Thank PanchoIzurieta
Karla V, Manager at Courtyard By Marriott Guayaquil, responded to this review

Dear PanchoIzurieta, Thanks for choosing Courtyard Guayaquil. We appreciate a lot your visit. Thanks also for mentioning good qualitites about our staff service, location and view. Its really great to receive good comments from our valuable guests. We hope you can come back soon. Best Regards, Karla Viteri T. Courtyard by Mariott Guayaquil More 

Lake Wissota, Wisconsin
Level Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed December 23, 2015

Not only was this hotel clean, comfortable, conveniently located, but the staff were all great as well! We spent seven nights here and we will definitely stay here again if we return to Ecuador. Our luggage was delayed by the airlines and the Marriott staff continued to check for us and made sure that we received our luggage as soon... More 

Helpful?
Thank onelnsbt
Karla V, Manager at Courtyard By Marriott Guayaquil, responded to this review

Dear onelnsbt, First of all, thanks for sharing your review with our TripAdvisor community. It is great to know that you had a great experience in Courtyard Guayaquil. Reading your comment has brightened up our day. Thanks for mentioning postive characteristics of our hotel, like our cleanliness, location and staff service. I really appreciate and thank you for your donation... More 

Kamloops, Canada
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 19, 2015 via mobile

Very nice hotel & very friendly staff! Loved the location - so close to the airport. Bar tender was pleasant and his English was quite good. Everyone smiled and made us feel welcome. Would return here any time. Free coffee in lobby was delicious :-D Great view of the city from the rooftop pool.

Helpful?
Thank Rita C
Karla V, Manager at Courtyard By Marriott Guayaquil, responded to this review

Dear Rita C, Thanks for choosing Courtyard Guayaquil. Thanks also for mentioning the good qualitites about our staff service, location and view. Its really great to receive good comments from our guests. We hope you can come back soon. Is always a pleasure to serve you. Best Regards, Karla Viteri T. Courtyard by Mariott Guayaquil More 

Cuenca, Ecuador
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed December 18, 2015

We recently (Nov, 2015) stayed at the Guayaquil Marriott again. The room rate was very reasonable and included breakfast. My previous review of this hotel faulted them somewhat for the breakfast buffet. I am pleased to report that they have taken steps to improve the breakfast and have included a small serving line with scrambled eggs and bacon. In general,... More 

Helpful?
Thank Vinnie P
Karla V, Manager at Courtyard By Marriott Guayaquil, responded to this review

Dear Vinnie P, We are so happy to read you positive comments. Thank you very much for your feedback, it helps us to know what our valuable guests think about our services, and it is great to know that our effort to improve our buffet breakfast has been noticed. Thanks for recommending our breakfast instead of other restaurants. Thanks also... More 

v1grad
Level Contributor
105 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed December 12, 2015

The pleasant staff make you feel right at home. The pool is tiny and the exercise room limited. Breakfast is descent with limited selections. The bed was quite comfortable but other than that, the room was a merely functional space, furnished in a rather bland and dated way.

Helpful?
Thank v1grad
Karla V, Manager at Courtyard By Marriott Guayaquil, responded to this review

Dear V1grad, We really appreciate the time you took to share your comments with our TripAdvisor community. Thanks for your positive mention about our staff service. Please accept my most sincere apologies for any inconvenient during your stay with us, at this very moment we are working to improve our service and ensuring that your next stay at our hotel... More 

Suffolk
Level Contributor
275 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 304 helpful votes
4 of 5 stars Reviewed December 4, 2015

Good solid choice hotel near airport and 10 minutes taxi from the Malecon 2000 and old town. Nice airy room ( 12th floor) which was quiet and had good bed and good blackout curtains. Breakfast in lobby was nice and all staff I met were pleasant and spoke English.

Helpful?
Thank BurySt_EdmundsTrevor
Karla V, Manager at Courtyard By Marriott Guayaquil, responded to this review

Dear BurySt_EdmundsTrevor, First of all, thanks for choosing Courtyard Guayaquil. Thanks also for your positive comments abourt our breakfast, location, staff service and rooms. It was a pleasure to serve you. Remember that this is your house. We hope you can come back soon. Regards, Karla Viteri T. Courtyard by Marriott Guayaquil More 

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