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The Palace

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Trg Sv. Stjepana 5, Hvar, Hvar Island 21450, Croatia
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241 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Kuwait
Top Contributor
170 reviews 170 reviews
51 hotel reviews
103 helpful votes 103 helpful votes
2 of 5 stars Reviewed 1 week ago

We are a couple who travels a lot and are not fussy about hotels, but this hotel... Oh well !! firstly as soon as we got off our catamaran we saw the hotel staff with a placard and a golf cart for luggage, we had 2 suitcases and asked where the hotel was to which they just pointed us in... More 

Was this review helpful? Yes
SuncaniHvarHotels, Manager at The Palace, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent visit to The Palace Hvar Hotel. Your valuable feedback is important to ensure that we cater the best we can offer to our guests. We thank you for highlighting your points during your stay. We were all concerned to read that on this... More 

Norwich, United Kingdom
Top Contributor
59 reviews 59 reviews
17 hotel reviews
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed 1 week ago

I feel a real heel writing this review as the hotel staff are great - friendly, hard working and very keen to please. But it seems to me that they are battling a headwind with a severe lack of investment in the basic quality of tools and fit out. Situated in an enviable position in middle of town and stonesthrow... More 

Was this review helpful? Yes 2
SuncaniHvarHotels, Manager at The Palace, responded to this review

Dear Guest, Thank you for taking the time to post your review on TripAdvisor following your experience at the Palace Hvar Hotel. Customer’s feedback is an excellent tool in order for us to improve and we do apologize for the above mentioned shortcomings. An extensive renovation is planned for The Palace hotel but it has to be firstly approved by... More 

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Glasgow, United Kingdom
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The hotel is very central and within easy walking distance of the port. Our room was good if a little tired in areas. Large and comfortable bed. However, there was no air-conditioning in our room. The price is reasonable considering the location and relative to the hotels within the town.

Was this review helpful? Yes
SuncaniHvarHotels, Manager at The Palace, responded to this review

Dear valued Guest, Thank you for sharing your experience from your recent stay with us at The Palace Hvar Hotel. We are pleased to read that you enjoyed your stay with us. Thank you for highlighting as well, your delight on the location of the hotel and your comfortable bed. Once again, thank you for taking the time to post... More 

Halifax, United Kingdom
Contributor
20 reviews 20 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Having read some of the previous reviews "after" we had booked we were a little unsettled when we set off. That feeling could not have been more misplaced. The Palace hotel is superb, not 5 star I grant but not 5 star prices either. The staff are really friendly and speak good English, the buffet breakfast was the best I... More 

Was this review helpful? Yes 1
SuncaniHvarHotels, Manager at The Palace, responded to this review

Dear Valued Guest, Thank you for taking the time to provide such a wonderful review of our Hotel. The Palace Hvar Hotel has the unique ability of providing a serene and authentic Hvar experience while still having access to other local amenities. The aesthetics of the property also make it the perfect fit for the leisure traveller seeking for the... More 

London
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Romantic views to the harbour from the terrace, if you are cold they provide for you a blanket. Food was well presented, staff were very polite and friendly. The only thing my Rosotto was too Al dente but that is a personal choice.

Was this review helpful? Yes
SuncaniHvarHotels, Manager at The Palace, responded to this review

Dear Valued Guest, Thank you for sharing with the TripAdvisor community your kind words of praise for our delicious San Marco Venetian terrace restaurant in Hvar. We love to hear that our customers enjoyed their overall experience at our dining facilities. Your positive comments are really appreciated and shared with our dedicated staff as a motivation and basis for improvement.... More 

Norwich, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 6, 2015

We went to a wedding at the Palace. The wedding ceromony was in the garden of a church 50 meters away with guests from around the world. Afterwards we walked back to the Palace through the streets filled with restaurants and lingered on the steps outside the hotel for photos. Then up the steps to the terrace area which looks... More 

Was this review helpful? Yes 1
SuncaniHvarHotels, Manager at The Palace, responded to this review

Dear valued Guest, Thank you for taking the time to share this exceptional review of your experience at our hotel The Palace Hvar! We are more than delighted that you enjoyed your stay with us and to read that you truly had an amazing time. To read that 'the staff couldn't do enough for' is all we could hope to... More 

Melbourne Australia
Top Contributor
56 reviews 56 reviews
21 hotel reviews
54 helpful votes 54 helpful votes
1 of 5 stars Reviewed January 22, 2015

We stayed here last October - late to review, but a tale of interest. The Palace is in a fabulous spot - right in the center of the harbor area. It looks imposing. Getting up the steps to reception is the first obstacle - no ramp & high steps. No one to assist. I had pre-booked a double room with... More 

Was this review helpful? Yes 7
SuncaniHvarHotels, Manager at The Palace, responded to this review

Dear valued Guest, Thank you for your feedback. As a whole, the Palace Hvar hotel staff prides itself in connecting with our guests on a personal level and we are sorry to hear that your complaints were not properly handled during your stay. We are as well saddened that our room did not meet your expectations and are truly embarassed... More 

Manchester, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 10, 2015

We requested a city view room. When we got in our room & opened the window we were greeted by a brick wall. Reception said that was normal & we'd be charged to get a 'city view' room. Breakfast was far from continental, There wasn't a good selection

Was this review helpful? Yes 1
SuncaniHvarHotels, Manager at The Palace, responded to this review

Dear valued Guest, Thank you very much for taking the time to share and post your helpful observations and feedback on behalf of The Palace Hvar hotel. We are very proud of our hotel and as it is our goal to anticipate our guest’s needs and to exceed their expectations, we sincerely apologize that this did not occur during your... More 

Atlanta, Georgia
Contributor
11 reviews 11 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 29, 2014

The place it right in the middle of town but that is really the only good thing. The pool is nice but really small. I was really surpirsed that there was not AC and the front desk looked at me like i was crazy for wanting a fan. Very basic and there was no breeze in the rooms.

Was this review helpful? Yes 2
SuncaniHvarHotels, Manager at The Palace, responded to this review

Dear valued Guest, Thank you for taking the time to provide us with your valuable feedback on behalf of The Palace Hvar hotel. We are pleased to hear that you fully enjoyed the great location of our hotel in the heart of Hvar's historical city center. On the other side we apologize for the issue with the fans. We have... More 

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