We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Pullman Lijiang Resort & Spa

#11 of 682 Hotels in Lijiang
Certificate of Excellence
5.0 of 5
Hotel website
Shuhe Entrance Road, Lijiang 674100, China
Special Offer
Early Booking Offer
Pullman Lijiang Resort & Spa
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Ranked #11 of 682 Hotels in Lijiang
Certificate of Excellence
A recent review
5 of 5 stars Reviewed May 11, 2015
Stephanie C Shanghai, China
Add Photo Write a Review

170 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    119
    35
    8
    4
    4
See reviews for
37
56
5
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (170)
  • Mar-May only
    (46)
  • Jun-Aug only
    (48)
  • Sep-Nov only
    (36)
  • Dec-Feb only
    (40)
All months
Singapore, Singapore
1 review
2 of 5 stars Reviewed May 28, 2015

Had booked the Deluxe Villa one Bedroom (mainly because of the outdoor jacuzzi) for 3 nights and this is our experience. Disappointed with the hotel service, facilities and transport. Overall stay was bad, the services we get is not on par with what we are paying which is not acceptable. Night 1: - Arrive hotel at 12midnight due to flight... More 

Was this review helpful? Yes
h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this review

Dear annoymous520, Thank you very much so kindly for taking the time to let us know about the inconveniences you had to experience in our hotel during your stay with us here in Lijiang last week. I wish it would have been under more pleasant circumstances and I deeply regret in learning about the situation and so many shortcomings. I... More 

Shanghai, China
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 11, 2015

The Pullman Lijiang has an idyllic setting with Jade Dragon Snow Mountain directly in your site as you enter. The Madera spa is to the right of the entry and if you do not stay, go to this most unique spa with indoor and outdoor treatment rooms. The breakfast buffet is fantastic but only topped by the Chinese restaurant. The... More 

Was this review helpful? Yes
h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this review

Dear Stephanie C, It was an absolute pleasure receiving your kind comments following your stay with us at Pullman Lijiang Resort & Spa. I am very happy to hear that you have enjoyed one of our specious and well-designed villas with the breathtaking view of the Snow Mountain. All our villas combine Naxi architectural exteriors and contemporary interiors and our... More 

Perth, Australia
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed April 23, 2015

The Pullman Lijiang Resort and Spa offers mainly villa type accommodation spread out in its relatively extensive grounds. There is a low rise building next to the main reception building that holds its more standard rooms. The minute you walk through the pillared foyer framing the Jade Dragon Snow Mountain in the background, you know that you have arrived at... More 

Was this review helpful? Yes
h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this review

Dear EricPerth_Australia, I am extremely astonished and thankful receiving your very detailed and comprehensive feedback and I know that I speak on behalf of my entire resort team when I say, that we truly do appreciate your kind words and comments and also your professional rating of our facilities, standards and service delivery, especially our Housekeeping and concierge service and... More 

Beijing
1 review
4 of 5 stars Reviewed April 6, 2015

It is a very beautiful resort and the view of the Jade Dragon Mountain is spectacular. Service in the restaurant is painfully slow, but people are friendly and when the food finally reaches the table it is really good. If you travel with smaller kids, it is too far to walk to the next restaurant or anywhere outside the hotel.... More 

Review collected in partnership with Pullmanhotels.com

Was this review helpful? Yes
h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this review

Dear Weloveholidays2015, Thank you very much for choosing the Pullman Lijiang Resort & Spa as your preferred choice of accommodation and we do appreciate your valuable feedback regarding your recent stay. I am very glad to hear that you have enjoyed your stay with us in one of our peaceful villas, which combine Naxi architectural exteriors and contemporary interiors and... More 

Shenzhen, China
1 review
5 of 5 stars Reviewed March 31, 2015

Very well maintained Resort hotel. Good location in walking distance to Shuhe old town. The “In Villa Barbecue” is a must do. They set up a small buffet in your villas cord yard and have chefs and staff serving, truly 5 star! They also do a weekend barbecue at the lakeside. I didn’t try it, but the arrangements looked very... More 

Was this review helpful? Yes
h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this review

Dear Mathias E, I am extremely astonished and thankful receiving your very detailed and comprehensive feedback and I know that I speak on behalf of my entire resort team when I say, that we truly do appreciate your kind words and comments and also your professional rating of our facilities, standards and service delivery. I am very glad to hear... More 

Beijing, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 5, 2015

I went to Lijiang at the end of October and stay at Pullman in one of the villa! Just stunning, luxurious and cozy! I was with my parents; we originally planed to stay only 1 night but extended our stay as we loved the property and their warm service! We went for dinner in their all-day-dining and in their Chinese... More 

Was this review helpful? Yes
h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this review

Dear AurelieSWF, It was an absolute pleasure receiving your kind comments following your stay with your family at Pullman Lijiang Resort & Spa. We always enjoy hearing about the things we do right, this allows us to continue to strive for excellence. Thank you very much for bringing to our attention the outstanding service provided by our staff, our success... More 

Shanghai, China
1 review
5 of 5 stars Reviewed January 18, 2015

We have stayed for 3 Nights very nice and friendly welcome at the Frontdesk. Overall very nice and friendly employees. When we booked a Tour, very helpful and very good explaine about the area. Houskeeping very good the room was done very nice and always clean. We have had always a very good international breakfast,a great varity on the Breakfastbuffet... More 

Was this review helpful? Yes
h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this review

Dear HeinzS, Thank you very much for choosing the Pullman Lijiang Resort & Spa as your preferred choice of accommodation and we truly do appreciate your valuable feedback and comments. Thank you very much for bringing to our attention the outstanding service provided by our staff, our success is due to the actions of very special individuals who work to... More 

Shanghai, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 8, 2015

This was my first visit to Lijiang and Yunnan Provence, the first time at this hotel and it was for me a absolutely unforgettable holiday and nicest stay I ever had, at the Pullam Lijiang Resort & Spa. Not only that thes villas are just gorgeous and so comfortable, all the resort associates have been extremely nice, attentive and helpful,... More 

Was this review helpful? Yes 1
h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this review

Dear Si Hong L, It was an absolute pleasure receiving your kind comments following your stay at the Pullman Lijiang Resort & Spa. We always enjoy hearing about the things we do right, this allows us to continue to strive for excellence. Thank you very much for bringing to our attention the outstanding service provided by our staff, our success... More 

Kunming, China
1 review
5 of 5 stars Reviewed January 6, 2015

We stayed in on of the gorgeous one bed room villas with our own courtyard, including hot bath! The privacy was incredibale and all the other facilities of our villa just outstanding! The location of the hotel is just perfect, very quiet and still near to the old town Shuhe. And just unique, the horse carriage of the hotel taking... More 

Was this review helpful? Yes
h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this review

Dear LL Z, Thank you very much for choosing the Pullman Lijiang Resort & Spa as your first choice of accommodation. I am very glad to hear that you have enjoyed your stay with us in one of our peaceful villas, which combine Naxi architectural exteriors and contemporary interiors and also the breathtaking view of the snow mountain from all... More 

Questions? Get answers from hotel staff and past guests. Ask a question

162 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (116)
Viewed
View from room (4)
Viewed
Hotel & grounds (26)
Viewed
Dining (5)
Viewed
Bathroom (3)
Viewed
Room/suite (20)
Viewed
Business center/function rooms (2)
Viewed
3:24
Videos (1)
Viewed
Other (55)

Management photos: Courtesy of the property manager

Viewed
All management photos (46)
Viewed
Room/suite (17)
Viewed
Hotel & grounds (13)
Viewed
Dining (9)
Viewed
Business center/function rooms (1)
Viewed
Other (6)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay