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Pullman Lijiang Resort & Spa

#13 of 684 Hotels in Lijiang
Certificate of Excellence
5.0 of 5
Hotel website
Shuhe Entrance Road, Lijiang 674100, China
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1 room 1 guest
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Pullman Lijiang Resort & Spa
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173 Reviews from our TripAdvisor Community

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Traveler rating
    121
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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    (173)
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    (46)
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hualien
Level Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed July 22, 2015

Our family of 4 stayed for a night in their deluxe 2 bedroom villa in July. The room is kind of small for a 2 bedroom villa and the furniture was already showing signs of age despite it being a fairly new hotel (opened in 2011, if I remember correctly). The luxury factor was definitely lacking and I was a... More 

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Nanjing, China
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 13, 2015

We just returned from a very enjoyable trip to Lijiang where we stayed at the beautiful Pullman Lijiang Resort & Spa. The resort has a fantastic location with the famous Shuhe old town in walking distance and the view of Snow Mountain is simply breathtaking. We stayed in one of the villas which are very comfortable, spacious and well designed.... More 

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Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 28, 2015

Had booked the Deluxe Villa one Bedroom (mainly because of the outdoor jacuzzi) for 3 nights and this is our experience. Disappointed with the hotel service, facilities and transport. Overall stay was bad, the services we get is not on par with what we are paying which is not acceptable. Night 1: - Arrive hotel at 12midnight due to flight... More 

Was this review helpful? Yes 2
h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this review

Dear annoymous520, Thank you very much so kindly for taking the time to let us know about the inconveniences you had to experience in our hotel during your stay with us here in Lijiang last week. I wish it would have been under more pleasant circumstances and I deeply regret in learning about the situation and so many shortcomings. I... More 

Shanghai, China
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 11, 2015

The Pullman Lijiang has an idyllic setting with Jade Dragon Snow Mountain directly in your site as you enter. The Madera spa is to the right of the entry and if you do not stay, go to this most unique spa with indoor and outdoor treatment rooms. The breakfast buffet is fantastic but only topped by the Chinese restaurant. The... More 

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h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this review

Dear Stephanie C, It was an absolute pleasure receiving your kind comments following your stay with us at Pullman Lijiang Resort & Spa. I am very happy to hear that you have enjoyed one of our specious and well-designed villas with the breathtaking view of the Snow Mountain. All our villas combine Naxi architectural exteriors and contemporary interiors and our... More 

Perth, Australia
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed April 23, 2015

The Pullman Lijiang Resort and Spa offers mainly villa type accommodation spread out in its relatively extensive grounds. There is a low rise building next to the main reception building that holds its more standard rooms. The minute you walk through the pillared foyer framing the Jade Dragon Snow Mountain in the background, you know that you have arrived at... More 

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h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this review

Dear EricPerth_Australia, I am extremely astonished and thankful receiving your very detailed and comprehensive feedback and I know that I speak on behalf of my entire resort team when I say, that we truly do appreciate your kind words and comments and also your professional rating of our facilities, standards and service delivery, especially our Housekeeping and concierge service and... More 

Beijing
1 review
4 of 5 stars Reviewed April 6, 2015

It is a very beautiful resort and the view of the Jade Dragon Mountain is spectacular. Service in the restaurant is painfully slow, but people are friendly and when the food finally reaches the table it is really good. If you travel with smaller kids, it is too far to walk to the next restaurant or anywhere outside the hotel.... More 

Review collected in partnership with Pullmanhotels.com

Was this review helpful? Yes
h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this review

Dear Weloveholidays2015, Thank you very much for choosing the Pullman Lijiang Resort & Spa as your preferred choice of accommodation and we do appreciate your valuable feedback regarding your recent stay. I am very glad to hear that you have enjoyed your stay with us in one of our peaceful villas, which combine Naxi architectural exteriors and contemporary interiors and... More 

Shenzhen, China
1 review
5 of 5 stars Reviewed March 31, 2015

Very well maintained Resort hotel. Good location in walking distance to Shuhe old town. The “In Villa Barbecue” is a must do. They set up a small buffet in your villas cord yard and have chefs and staff serving, truly 5 star! They also do a weekend barbecue at the lakeside. I didn’t try it, but the arrangements looked very... More 

Was this review helpful? Yes
h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this review

Dear Mathias E, I am extremely astonished and thankful receiving your very detailed and comprehensive feedback and I know that I speak on behalf of my entire resort team when I say, that we truly do appreciate your kind words and comments and also your professional rating of our facilities, standards and service delivery. I am very glad to hear... More 

Beijing, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 5, 2015

I went to Lijiang at the end of October and stay at Pullman in one of the villa! Just stunning, luxurious and cozy! I was with my parents; we originally planed to stay only 1 night but extended our stay as we loved the property and their warm service! We went for dinner in their all-day-dining and in their Chinese... More 

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h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this review

Dear AurelieSWF, It was an absolute pleasure receiving your kind comments following your stay with your family at Pullman Lijiang Resort & Spa. We always enjoy hearing about the things we do right, this allows us to continue to strive for excellence. Thank you very much for bringing to our attention the outstanding service provided by our staff, our success... More 

Shanghai, China
1 review
5 of 5 stars Reviewed January 18, 2015

We have stayed for 3 Nights very nice and friendly welcome at the Frontdesk. Overall very nice and friendly employees. When we booked a Tour, very helpful and very good explaine about the area. Houskeeping very good the room was done very nice and always clean. We have had always a very good international breakfast,a great varity on the Breakfastbuffet... More 

Was this review helpful? Yes
h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this review

Dear HeinzS, Thank you very much for choosing the Pullman Lijiang Resort & Spa as your preferred choice of accommodation and we truly do appreciate your valuable feedback and comments. Thank you very much for bringing to our attention the outstanding service provided by our staff, our success is due to the actions of very special individuals who work to... More 

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