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Banyan Tree Lijiang

#9 of 680 Hotels in Lijiang
Certificate of Excellence
Hotel website
Yuerong Road, Shuhe, Gucheng District, Lijiang 674100, China
Banyan Tree Lijiang
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Ranked #9 of 680 Hotels in Lijiang
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Judy D Los Altos Hills, CA
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699 reviews from our community

Traveler rating
    434
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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  • Chinese (Simplified) first
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  • French first
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Los Altos Hills, CA
Top Contributor
59 reviews 59 reviews
44 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a really lovely hotel up to Banyan Tree's high standards. We had a jet pool villa room and it was wonderful. The jet pool was very relaxing. Note that the water was comfortably warm during the day, but too cold for us during very chilly evenings in March. The view of the mountain from the resort was breathtaking.... More 

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Hi Judy D, Thank you so much for your kind comments! Agree Lijiang old town (Dayan) is very commercial now. There are still a few secrets in the back streets but the main area can be a challenge unless you love noisy night life! Try a visit to Baisha next time. Great ambiance, old Na'xi area. There is even a... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I was travelling with my best friend from thailand and the trip was amazing. Everything was very well organised and the staff were very polite and it felt like home. Especially the reception staff were very polite, humble & helpul. The hotel is away from the noise and it is very relaxing. Overall, the food and service was great and... More 

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Luis 11396 thank you very much for your kind review. I am very pleased that you had an enjoyable stay with us and you can be sure that I will pass your kind remarks on to the team. We hope to have the opportunity to welcome you back to Banyan Tree Lijiang at some time in the future. Nigel... More 

Shanghai Region, China
1 review
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Banyan Tree Lijiang over New Year's and had a spectacular experience. Exceptional service, great view, good food, luxury accommodation... The Food & Beverage team put together a terrific cooking class for us that began with an afternoon trip to a local's house where we picked vegetables out of her home garden and selected a live chicken... More 

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear RM1788 So glad to hear that you had an enjoyable stay with us. Thanks for taking the time to post these comments. We look forward to welcoming you back at some time in the future. Sincerely Nigel Fisher General Manager More 

Isle of Wight, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 27, 2015

Such an exquisite situation at the foot Mt Yulong,close to both old towns and easy access from the airport.Outside city centre but within walking distance of old town reflecting the ancient culture and as walking back in time. Excellent base to explore Yunnan and its environs especially Tiger Leaping Gorge I stayed with my son and my husband over Christmas... More 

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Thank you for your Kind comments! We look forward to welcoming you back at any time. Nigel Fisher General Manager More 

Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 22, 2015

The view of Yulong snow mountain from the entrance is breathtaking and the whole compound is quietly serene. We traveled in a group of six and celebrated my mother and father-in-law's birthdays during our stay. The hotel generously arranged birthday greetings made of leaves and provided us with free cake and wine. The discreetness exercised by the check-in staff made... More 

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Thank you very much for your kind comments! We take pleasure in looking after all our guests. Be sure to return some day, Kind regards, Nigel Fisher General Manager. More 

Senior Contributor
34 reviews 34 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 6, 2015

This is a very nice resort no doubt, but at this price point I would expect nothing less than perfection. So does it deliver? We had a two bedroom villa, which was significantly bigger than our own apartment, two bedrooms, one living room, two study rooms, two bathrooms and a big kitchen grouped around a private courtyard with a whirlpool... More 

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Limecury, Thanks for taking the time to post your experience on Trip advisor! I appreciate all feedback, both good and bad as it enables me to get a true insight into the guest experience at the time. I will certainly share your comments with the team. We have a plan to finally address the heating issue later this year.... More 

Chengdu, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 4, 2015

Every moment at Banyan Tree Lijiang is a great satisfaction. You can see the Mt. Yulong covered with snow everywhere in the hotel. Especially the Spa can offer you an amazing experience and comfort! Winter feels surprisely good to go there!

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 1
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Thank you so much for the positive feedback! we look forward to the chance to welcome you back. Nigel Fisher General Manager More 

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 2, 2015

The hotel's location in Shuhe is much more peaceful than raucous Lijiang, with the views of Jade Dragon Mountain from the restaurant framed by the pagoda and pond are spectacular. Stayed for a few nights February last year, when it was still pretty cold - unlike many places the Banyan tree was properly heated, which was a major point in... More 

Was this review helpful? Yes
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Rich L, Thanks for taking the time to write a review of our property. I like to receive all feedback, both good and bad, as it gives me an idea of what is really happening in the resort in the eyes of the guest. I noted your comment regarding the rooms being slightly tired. As I write this we... More 

Contributor
16 reviews 16 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 1, 2015

Stayed in a Deluxe Garden Villa. Villa is not as luxurious as we expected a Banyan Tree to be, having stayed in other Banyan Tree properties before. We were surprised to find that the Villa is still using an old fashion 21 inch box TV and that bedsheets are rough. Water pressure is weak so having a rain shower defeats... More 

Was this review helpful? Yes 1
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Mabel N, Firstly, Thank you for taking the time to post a review regarding your recent stay in Banyan Tree Lijiang. I appreciate all feedback both good and bad as it enables me to get a snapshot of the guest experience as it really is at the time. I do apologise for your disappointments. Happily I can report that... More 

Shanghai
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 31, 2014

Banyan Tree has a famous reputation and this property is tending towards living off it's past reputation. Certainly with the range of 5 star options in Lijiang, this property is starting to look faded and past it's best. On the plus side, the location is lovely. Tranqill views of the mountain and the layout of the rooms assures privacy. The... More 

Was this review helpful? Yes 1
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Wawrick John F, Firstly, thank you for taking the time to post your comments regarding your recent stay at Banyan Tree Lijiang. I offer my sincere apologies for the shortcomings you encountered. Having just recently been appointed as General Manager for the property, I appreciate your candid and honest comments about your experience and do appreciate the positives, taking... More 

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