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Banyan Tree Lijiang

#9 of 681 Hotels in Lijiang
Certificate of Excellence
5.0 of 5
Hotel website
Yuerong Road, Shuhe, Gucheng District, Lijiang 67410, China
Special Price
15% off room rate
Banyan Tree Lijiang
Best prices for: 1 room 1 guest
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Ranked #9 of 681 Hotels in Lijiang
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Javier M Boston, Massachusetts
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704 reviews from our community

Traveler rating
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    211
    37
    11
    8
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98
157
9
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (704)
  • Mar-May only
    (198)
  • Jun-Aug only
    (180)
  • Sep-Nov only
    (176)
  • Dec-Feb only
    (150)
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Boston, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Lijiang is one of the nicest places in China, and Banyan Tree is walking distance from the Old Town, which is very convenient. Although close to the town, it is still secluded enough so that you can unwind and enjoy the amazing view of the Jade Dragon Snow Mountain. To our surprise, we were upgraded to one of the garden... More 

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Javier M, Thank you for taking the time to post your feedback regarding your recent stay in our property. I have noted your comments regarding the language difficulties and although we try to hire and train our staff in English, it is a continual process. The property is slated for some refurbishment this year but there is no excuse... More 

S
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

Beautiful, immaculate resort. Superb service, with attention to detail. I particularly enjoyed the daily incense/essential oil ritual in our room, and the surrounding greenery with the flowers in bloom! And of course, the breathtaking view of the mountains behind the pagoda.

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Bluegirl17 Many thanks for your kind comments. We are glad you enjoyed your time with us. We look forward to welcoming you back at any time in the future. Kind regards, Nigel Fisher General Manager. More 

Hong Kong, China
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

It was a lovely stay. The relaxed atmosphere, the warm and friendly staff and their sweet attitude towards our 7-year-old daughter, the superb hotel design and comfort made our holiday memorable, albeit short. We will certainly come back to Bayan Tree.

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Patrizia B74, Thank you for your kind comments, I'm glad you enjoyed your stay! Hope to welcome you back in the future Kind regards, Nigel Fisher General Manager More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The property and hotel grounds is beautiful. The front desk staff is also polite and helpful. However, that's pretty much where the good stuff ends. The hotel room is not as pictured online with many of the finishings and decor showing signs of considerable aging. The supposedly heated pool, which was a big selling point in the deluxe pool villa... More 

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear JD S Firstly, please accept my sincere apology for the sub par service you experienced during your stay with us last week. As General Manager that is my responsibility and I can assure you that I will use these examples as a catalyst for further review and training with the team, especially in Food and Beverage. In the past... More 

Los Altos Hills, CA
Top Contributor
65 reviews 65 reviews
48 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a really lovely hotel up to Banyan Tree's high standards. We had a jet pool villa room and it was wonderful. The jet pool was very relaxing. Note that the water was comfortably warm during the day, but too cold for us during very chilly evenings in March. The view of the mountain from the resort was breathtaking.... More 

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Hi Judy D, Thank you so much for your kind comments! Agree Lijiang old town (Dayan) is very commercial now. There are still a few secrets in the back streets but the main area can be a challenge unless you love noisy night life! Try a visit to Baisha next time. Great ambiance, old Na'xi area. There is even a... More 

1 review
5 of 5 stars Reviewed March 4, 2015 via mobile

I was travelling with my best friend from thailand and the trip was amazing. Everything was very well organised and the staff were very polite and it felt like home. Especially the reception staff were very polite, humble & helpul. The hotel is away from the noise and it is very relaxing. Overall, the food and service was great and... More 

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Luis 11396 thank you very much for your kind review. I am very pleased that you had an enjoyable stay with us and you can be sure that I will pass your kind remarks on to the team. We hope to have the opportunity to welcome you back to Banyan Tree Lijiang at some time in the future. Nigel... More 

Shanghai Region, China
1 review
5 of 5 stars Reviewed March 1, 2015

We stayed at the Banyan Tree Lijiang over New Year's and had a spectacular experience. Exceptional service, great view, good food, luxury accommodation... The Food & Beverage team put together a terrific cooking class for us that began with an afternoon trip to a local's house where we picked vegetables out of her home garden and selected a live chicken... More 

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear RM1788 So glad to hear that you had an enjoyable stay with us. Thanks for taking the time to post these comments. We look forward to welcoming you back at some time in the future. Sincerely Nigel Fisher General Manager More 

Isle of Wight, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 27, 2015

Such an exquisite situation at the foot Mt Yulong,close to both old towns and easy access from the airport.Outside city centre but within walking distance of old town reflecting the ancient culture and as walking back in time. Excellent base to explore Yunnan and its environs especially Tiger Leaping Gorge I stayed with my son and my husband over Christmas... More 

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Thank you for your Kind comments! We look forward to welcoming you back at any time. Nigel Fisher General Manager More 

Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 22, 2015

The view of Yulong snow mountain from the entrance is breathtaking and the whole compound is quietly serene. We traveled in a group of six and celebrated my mother and father-in-law's birthdays during our stay. The hotel generously arranged birthday greetings made of leaves and provided us with free cake and wine. The discreetness exercised by the check-in staff made... More 

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Thank you very much for your kind comments! We take pleasure in looking after all our guests. Be sure to return some day, Kind regards, Nigel Fisher General Manager. More 

Senior Contributor
34 reviews 34 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 6, 2015

This is a very nice resort no doubt, but at this price point I would expect nothing less than perfection. So does it deliver? We had a two bedroom villa, which was significantly bigger than our own apartment, two bedrooms, one living room, two study rooms, two bathrooms and a big kitchen grouped around a private courtyard with a whirlpool... More 

Was this review helpful? Yes
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Limecury, Thanks for taking the time to post your experience on Trip advisor! I appreciate all feedback, both good and bad as it enables me to get a true insight into the guest experience at the time. I will certainly share your comments with the team. We have a plan to finally address the heating issue later this year.... More 

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