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Banyan Tree Lijiang

#7 of 681 Hotels in Lijiang
Certificate of Excellence
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Yuerong Road, Shuhe, Gucheng District, Lijiang 67410, China
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Banyan Tree Lijiang
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Banyan Tree Lijiang
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718 reviews from our community

Traveler rating
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    213
    37
    11
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (718)
  • Mar-May only
    (212)
  • Jun-Aug only
    (180)
  • Sep-Nov only
    (176)
  • Dec-Feb only
    (150)
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Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Each unit comes with a living area and a small walk out garden. We were simply awed when shown to our room in the evening when we arrived. Who knows it could be better the next morning waking up to the magnificent view of Jade Dragon Snow Mountain. Private tour was arranged foe me and my partner to Jade Dragon... More 

Was this review helpful? Yes 1
Tucson, AZ
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Stunning property with spectacular views and the garden villa we stayed in was an outstanding room. Overall service was excellent, but we had a very poor experience in the Chinese restaurant. After our initial order, we were never checked on. Our rice order never arrived and I had to literally walk out of the dining room to let someone know.... More 

Was this review helpful? Yes
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Ralph099, Please accept my sincere apologies for the bad service in our Chinese restaurant. I have taken this up with my food and beverage manager as well as the restaurant manager. This is not a reflection of the usual standard of service and should be consistently good. Again I apologise for your disappointing experience. I am happy that you... More 

Phuket, Thailand
Contributor
17 reviews 17 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It was a wonderful stay for 3 nights at banyantree lijiang. The room was so fabulous as i booked for jacuzzi villa which came up with private hot tub in your garden. I enjoyed my time in my hot tub every day as weather is quite cool and it really made my stay even more comfortable. Bed was comfortable. Huge... More 

Was this review helpful? Yes 1
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Sarah P, Thank you for your kind comments regarding your stay with us. I will certainly pass on your remarks to the team. English is always a challenge but we do our best to have English speaking associates in the main guest contact areas. We hope to see you again in Lijiang one day. Kind regards, Nigel Fisher General... More 

Amsterdam
Top Contributor
149 reviews 149 reviews
66 hotel reviews
121 helpful votes 121 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Like several other Banyan tree properties I have visited (Hangzhou springs to mind) this place feels a bit 'made in China' (pun intended) in that it's all obviously purpose built to look like people's imagination of what ancient China would look like. So, if you are looking for the world's most authentic experience, look elsewhere. Having said that, it is... More 

Was this review helpful? Yes 1
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Sinbarambam, Thank you for taking the time to pass on your observations regarding your stay. I am glad you enjoyed the experience overall. I am happy to report that the vacant land around the property belongs to us and any development plans are in keeping with the existing concept. Hope to see you again in Lijiang? Sincerely NIgel Fisher... More 

Singapore
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent one night in this hotel after spending a few nights in another hotel located in the heart of the Shuhe old town. Given the reputation of Banyan Tree, we did all the day trips from the other hotel and decided to spend the entire afternoon at the resort after checking in. The resort was fantastic. As you enter,... More 

Was this review helpful? Yes 2
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Guest, Thank you very much for taking the time to write a review of your recent trip to Banyan Tree Lijiang. I will share this with my staff. I have noted your comments, in particular the rain shower, which we will fix. I am glad you had an enjoyable stay with us overall and we look forward to seeing... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

What a horrible stay! I have been to many banyan tree hotels and all of them have lived up to the standard, sadly except this one. The 3 bedroom villa was alright. The service was the worst. Unfriendly staffs, long respond time, ridiculously small twin beds. In one of the bedrooms, the twin bed room was very big with a... More 

Was this review helpful? Yes 1
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Zoe W. Thank you for your comments. However I note they refer to a visit you made to our property over nine months ago. As myself and most of the senior management team are new or recently joined, I cannot comment on how things were at that time. I do however apologise on behalf of Banyan Tree for what... More 

malaysia
Top Contributor
80 reviews 80 reviews
36 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

have stayed in a few banyan tree and this is one of the most beautiful setting property. The Pavillion and the snow mountain backdrop is postcard perfect. The food in western restaurant is just average but prices not too expensive as I had dinner and breakfast there. The selection for breakfast is quite good but taste wise average. The room... More 

Was this review helpful? Yes 1
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Guest, Thanks you for taking the time to give us your candid feedback regarding your recent stay at out property. I have noted your remarks about food and beverage as well as the comments regarding the bathroom. We will certainly take a look at the shower as they are supposed to function well, and not in the manner you... More 

Philippines
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 24, 2015

Banyan Tree is beautifully situated in a quiet area of Lijiang, walking distance to the new and old town of Shuhe, which I found more quaint than the old town of Lijiang. Our room on the 2nd floor of the villa had an awesome view of the peaks of the Jade Dragon Snow Mountain. Our 2-bedroom villa was like a... More 

Was this review helpful? Yes
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Margiefloi, Thank you for taking the time to post your comments! I am glad you enjoyed your time with us and have passed your kind remarks on to William. I hope we can welcome you back at some time in the future? Kind regards, Nigel Fisher General Manager More 

Boston, Massachusetts
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 14, 2015

Lijiang is one of the nicest places in China, and Banyan Tree is walking distance from the Old Town, which is very convenient. Although close to the town, it is still secluded enough so that you can unwind and enjoy the amazing view of the Jade Dragon Snow Mountain. To our surprise, we were upgraded to one of the garden... More 

Was this review helpful? Yes
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Javier M, Thank you for taking the time to post your feedback regarding your recent stay in our property. I have noted your comments regarding the language difficulties and although we try to hire and train our staff in English, it is a continual process. The property is slated for some refurbishment this year but there is no excuse... More 

S
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed April 9, 2015 via mobile

Beautiful, immaculate resort. Superb service, with attention to detail. I particularly enjoyed the daily incense/essential oil ritual in our room, and the surrounding greenery with the flowers in bloom! And of course, the breathtaking view of the mountains behind the pagoda.

Was this review helpful? Yes
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Bluegirl17 Many thanks for your kind comments. We are glad you enjoyed your time with us. We look forward to welcoming you back at any time in the future. Kind regards, Nigel Fisher General Manager. More 

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