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Banyan Tree Lijiang

#9 of 682 Hotels in Lijiang
Certificate of Excellence
Hotel website
Yuerong Road, Shuhe, Gucheng District, Lijiang 67410, China
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Banyan Tree Lijiang
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725 Reviews from our TripAdvisor Community

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Traveler rating
    451
    216
    38
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (725)
  • Mar-May only
    (212)
  • Jun-Aug only
    (187)
  • Sep-Nov only
    (176)
  • Dec-Feb only
    (150)
All months
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice spacious and lot of privacy..the staffs was helpful and upgraded me to a pool villa. It is a bit way out and another old town can be a bit far.it is very quiet and dark of you were to walk back from the old town at night. Breakfast spread was good. Recommend for couples who want romantic and privacy.

Was this review helpful? Yes
Magnolia Z, Public Relations Manager at Banyan Tree Lijiang, responded to this review
Google Translation

尊敬的宾客: 您好,我们非常荣幸您能选... More 

New York City, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

My bf and I wanted to come in for a spa treatment after a day of biking in jade dragon snow mountain. We came in via our rented bikes and got severely harassed by the security guard. He said we could not come in with those, and that banyan tree is closed off to the public. I was kind of... More 

Was this review helpful? Yes 1
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Jessie Z, Please accept my sincere apologies for this very negative experience with our security guard. I can assure you this is an isolated incident which however we will treat with the seriousness it deserves. We certainly welcome all to Banyan Tree Lijiang and this kind of action does not help our cause! I do appreciate you bringing it... More 

Singapore, Singapore
Top Contributor
55 reviews 55 reviews
31 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

the views are what you see on the pictures and websites. go for the Premium pool villa alto you will not likely use the pool . the rest of the rooms are garden views which offers very little excitements. 100 points for the views.

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear ShawnLee, Glad you liked the view! Hope the rest of the hotel product and service exceeded your expectations. Kind regards Nigel Fisher General Manager More 

Horgen, Switzerland
Top Contributor
50 reviews 50 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Beautiful location but the resort needs refurbishing. The Banyan Tree in Lijiang has a great location with magnificent scenery. Absolutely stunning! The outside area around the ponds and the temple is beautiful. The rooms unfortunately are tired and need to be refurbished. This is according to management planned in the next months.

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Stephanie B, Happy you enjoyed your stay with us. We are planning to systematically refurbish our pool and Jacuzzi villas later this year. This will be done in a staged and non intrusive way so as not to disturb other guests. We look forward to having you back with us again in the future. Kind regards, Nigel Fisher General... More 

Singapore
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Banyan Tree quality and standard is assured. However we were very pleasantly surprised by the house keeping team. We went for day trip and it rained heavily. We came back to our villa expecting everything to be soaking wet, instead our cloths were nicely hanged up in the wardrobe and our shoes stored away well. Second surprise was they send... More 

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Thanni999, Thank you so much for taking the time to pass on your comments to us. I will certainly share your kind remarks with the housekeeping team. Best regards, Nigel Fisher, General Manager More 

Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 26, 2015

Each unit comes with a living area and a small walk out garden. We were simply awed when shown to our room in the evening when we arrived. Who knows it could be better the next morning waking up to the magnificent view of Jade Dragon Snow Mountain. Private tour was arranged foe me and my partner to Jade Dragon... More 

Was this review helpful? Yes 1
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Agnes B. So happy to hear you had an enjoyable stay with us. We look forward to seeing you again sometime. Sincerely Nigel Fisher, General Manager More 

Tucson, AZ
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 23, 2015

Stunning property with spectacular views and the garden villa we stayed in was an outstanding room. Overall service was excellent, but we had a very poor experience in the Chinese restaurant. After our initial order, we were never checked on. Our rice order never arrived and I had to literally walk out of the dining room to let someone know.... More 

Was this review helpful? Yes
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Ralph099, Please accept my sincere apologies for the bad service in our Chinese restaurant. I have taken this up with my food and beverage manager as well as the restaurant manager. This is not a reflection of the usual standard of service and should be consistently good. Again I apologise for your disappointing experience. I am happy that you... More 

Phuket, Thailand
Contributor
18 reviews 18 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 16, 2015

It was a wonderful stay for 3 nights at banyantree lijiang. The room was so fabulous as i booked for jacuzzi villa which came up with private hot tub in your garden. I enjoyed my time in my hot tub every day as weather is quite cool and it really made my stay even more comfortable. Bed was comfortable. Huge... More 

Was this review helpful? Yes 1
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Sarah P, Thank you for your kind comments regarding your stay with us. I will certainly pass on your remarks to the team. English is always a challenge but we do our best to have English speaking associates in the main guest contact areas. We hope to see you again in Lijiang one day. Kind regards, Nigel Fisher General... More 

Amsterdam
Top Contributor
158 reviews 158 reviews
73 hotel reviews
123 helpful votes 123 helpful votes
5 of 5 stars Reviewed May 16, 2015

Like several other Banyan tree properties I have visited (Hangzhou springs to mind) this place feels a bit 'made in China' (pun intended) in that it's all obviously purpose built to look like people's imagination of what ancient China would look like. So, if you are looking for the world's most authentic experience, look elsewhere. Having said that, it is... More 

Was this review helpful? Yes 1
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Sinbarambam, Thank you for taking the time to pass on your observations regarding your stay. I am glad you enjoyed the experience overall. I am happy to report that the vacant land around the property belongs to us and any development plans are in keeping with the existing concept. Hope to see you again in Lijiang? Sincerely NIgel Fisher... More 

Singapore
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 3, 2015

We spent one night in this hotel after spending a few nights in another hotel located in the heart of the Shuhe old town. Given the reputation of Banyan Tree, we did all the day trips from the other hotel and decided to spend the entire afternoon at the resort after checking in. The resort was fantastic. As you enter,... More 

Was this review helpful? Yes 2
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Guest, Thank you very much for taking the time to write a review of your recent trip to Banyan Tree Lijiang. I will share this with my staff. I have noted your comments, in particular the rain shower, which we will fix. I am glad you had an enjoyable stay with us overall and we look forward to seeing... More 

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