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Banyan Tree Lijiang

5.0 of 5 Yuerong Road, Shuhe, Gucheng District, Lijiang 674100, China
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Certificate of Excellence 2014
Banyan Tree Lijiang
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Banyan Tree Lijiang
Banyan Tree Lijiang
Banyan Tree Lijiang
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673 reviews from our community

Traveler rating
    414
    205
    35
    11
    8
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91
149
8
9
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
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  • Japanese first
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  • All months
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    (176)
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Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed today NEW

Located just outside Suhe ancient town which is quieter than the main ancient town, with restaurants and shops more suited for us. We enjoyed our one night stay thoroughly on 14th November, well designed villas, efficient and pleasant staff (especially reception and concierge), scenic lake mirrored blue sky during the day, pagoda lit up at night is romantic, good quality... More

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Singapore, null, Singapore
1 review
5 of 5 stars Reviewed 4 days ago NEW

Date: 20.10.14 My past experiences with Banyan Tree was very good but my recent booking with Banyan Tree was disappointing. After booking two Duplex with two rooms in Lijiang, I was informed by email that kids need to pay extra for breakfast and if 12 years old and above, need to pay RMB600+ extra per night. When I book a... More

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Melbourne, Australia
Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Beautiful resort with stunning views of the snow clad Jade Dragon mountain Well appointed individual villa type rooms, very good service, good amenities and serene atmosphere. Each room has its own courtyard and every room has aspartame sitting and study area.

Was this review helpful? Yes 1
New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 weeks ago

The rooms are dirty and shabby. They need to be updated. Carpets are filthy , dust everywhere, the lamp shades are worn. Ripped robes were left in our room The breakfast is substandard. It's impossible even to make yourself understood to get a cup of coffee. Had to go to front desk to get them to come to restaurant so... More

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Michael T, General Manager at Banyan Tree Lijiang, responded to this review

Dear Kares134, Thank you for the time taken sharing your disappointing experience at the Banyan Tree Lijiang. We truly regret that we could not deliver your expectations. The resort is undergoing renovations and we are also working on improving areas where you have been disappointed, such as the breakfast selection. We have gone through your comments with all associates and... More

Hong Kong, China
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is our second time to the Banyan Tree in Lijiang for my family (we have two teenage daughters 15 and 13) and this time brought my elderly mother along as well. We stayed in a 3 bedroom jet-pool villa which had an uninterrupted view of the Jade Dragon Snow Mountain from the Villa's garden. We also had a spacious... More

Was this review helpful? Yes 1
Michael T, Manager at Banyan Tree Lijiang, responded to this review

Dear Swag_Traveller, Thank you very much for your very positive observations that you have shared and for choosing Banyan Tree Lijiang. We have taken note of your comments and shared them with our respective teams and while appreciating the positive experience that you have shared, we also seriously look and make initiate corrective action for any areas that we have... More

London, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed October 20, 2014

Beautiful location with great views of Jade Dragon Snow Mountain. Room excellent. Two good massages in Spa but facial took forever (2 hrs+) and was clinical and boring and staff seemed disinterested in my comments after. Staff kept wanting to do turndown at 4.30pm and we declined until we left for dinner but came back from hike at 4.20 on... More

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Michael T, General Manager at Banyan Tree Lijiang, responded to this review

Dear AnthOny999, Thank you for sharing your comments on TripAdvisor. We are very sorry that you were not satisfied with the Spa, the turn down as well as Food and Beverage offers. We have discussed these issues with our respective associates and will be going through thorough retraining to ensure that our standards are well maintained. We sincerely hope that... More

Longmeadow, Massachusetts, United States
Top Contributor
51 reviews 51 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 19, 2014

We very much enjoyed our stay. We were upgraded to a Garden Villa which provided great privacy and quiet with views out our window of Jade Dragon Snow Mountain. The villa was large with a vey comfortable bed and good lighting. The reception manager who spoke excellent English was very helpful and apologetic when they couldn't find our reservation because... More

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Michael T, Manager at Banyan Tree Lijiang, responded to this review

Dear Ben L, Thank you very much for your observations that you have shared and for choosing Banyan Tree Lijiang. We have taken note of your comments and shared them with our respective teams and while appreciating the positive experience that you have shared, we also seriously look and make initiate corrective action for any areas that we have failed... More

singapore
Top Contributor
60 reviews 60 reviews
19 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed October 17, 2014

Among the Banyan Tree properties that I have stayed in, this is easily the best. Every morning, the view of the Jade Snow Mountain from our 3-bedroom villa is simply inspiring. The place is big and quiet and everything you need for a great stay are available in the villa right down to raincoat jackets! I also appreciate the fact... More

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Michael T, Manager at Banyan Tree Lijiang, responded to this review

Dear linnman, Thank you very much for your observations that you have shared and for choosing Banyan Tree Lijiang. We have taken note of your comments and shared them with our respective teams and while appreciating the positive experience that you have shared, we also seriously look and make initiate corrective action for any areas that we have failed to... More

Macau
Top Contributor
84 reviews 84 reviews
54 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed October 8, 2014

I spent several nights in this resort. The property is beautiful and has a great view to the mountains - on of the best BT properties I know. The villa I was staying in was well appointed and in good taste. I just didn't like one thing there: the humidifying machine in the bedroom (the air is VERY dry!) was... More

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Michael T, General Manager at Banyan Tree Lijiang, responded to this review

Dear Goncalo2008, Thank you very much for your observations that you have shared and for choosing Banyan Tree Lijiang. We have taken note of your comments and shared them with our respective teams and while appreciating the positive experience that you have shared, we also seriously look and make initiate corrective action for any areas that we have failed to... More

Bangkok, Thailand
1 review
5 of 5 stars Reviewed October 7, 2014

We didn't plan for a trip to Yunnan during the holidays, but decided on a self drive journey from Kunming to Lijiang stopping over in Dali. Dali was very enjoyable but in terms of accommodation we were disappointed, as the city was very crowded with a music festival of some sort and we got a "left over", guest house. Nevertheless,... More

Was this review helpful? Yes
Michael T, General Manager at Banyan Tree Lijiang, responded to this review

Dear Thakshilap, Thank you very much for your very positive observations that you have shared and for choosing Banyan Tree Lijiang. We have taken note of your comments and shared them with our respective teams and while appreciating the positive experience that you have shared, we also seriously look and make initiate corrective action for any areas that we have... More

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Additional Information about Banyan Tree Lijiang

Address: Yuerong Road, Shuhe, Gucheng District, Lijiang 674100, China
Location: China > Yunnan > Lijiang
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Banyan Tree Lijiang 5*
Number of rooms: 115
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Also Known As:
Banyan Tree Lijiang Hotel Lijiang
Banyan Tree Hotel Lijiang
Lijiang Banyan Tree Hotel

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