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Banyan Tree Lijiang

#10 of 681 Hotels in Lijiang
Certificate of Excellence
5.0 of 5
Hotel website
Yuerong Road, Shuhe, Gucheng District, Lijiang 67410, China
Special Price
15% off room rate
Banyan Tree Lijiang
Best prices for: 1 room 1 guest
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Ranked #10 of 681 Hotels in Lijiang
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
benign-traveller Singapore
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710 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

We spent one night in this hotel after spending a few nights in another hotel located in the heart of the Shuhe old town. Given the reputation of Banyan Tree, we did all the day trips from the other hotel and decided to spend the entire afternoon at the resort after checking in. The resort was fantastic. As you enter,... More 

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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

What a horrible stay! I have been to many banyan tree hotels and all of them have lived up to the standard, sadly except this one. The 3 bedroom villa was alright. The service was the worst. Unfriendly staffs, long respond time, ridiculously small twin beds. In one of the bedrooms, the twin bed room was very big with a... More 

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Zoe W, Please accept my sincere apologies for what appears to be a very big disappointment for you. Unfriendly staff and long response times is certainly not the norm in our property so I would appreciate further details. As I do not appear to have any report of your concerns, I would very much like to speak with you... More 

malaysia
Top Contributor
76 reviews 76 reviews
36 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

have stayed in a few banyan tree and this is one of the most beautiful setting property. The Pavillion and the snow mountain backdrop is postcard perfect. The food in western restaurant is just average but prices not too expensive as I had dinner and breakfast there. The selection for breakfast is quite good but taste wise average. The room... More 

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Guest, Thanks you for taking the time to give us your candid feedback regarding your recent stay at out property. I have noted your remarks about food and beverage as well as the comments regarding the bathroom. We will certainly take a look at the shower as they are supposed to function well, and not in the manner you... More 

Philippines
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Banyan Tree is beautifully situated in a quiet area of Lijiang, walking distance to the new and old town of Shuhe, which I found more quaint than the old town of Lijiang. Our room on the 2nd floor of the villa had an awesome view of the peaks of the Jade Dragon Snow Mountain. Our 2-bedroom villa was like a... More 

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Margiefloi, Thank you for taking the time to post your comments! I am glad you enjoyed your time with us and have passed your kind remarks on to William. I hope we can welcome you back at some time in the future? Kind regards, Nigel Fisher General Manager More 

Boston, Massachusetts
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Lijiang is one of the nicest places in China, and Banyan Tree is walking distance from the Old Town, which is very convenient. Although close to the town, it is still secluded enough so that you can unwind and enjoy the amazing view of the Jade Dragon Snow Mountain. To our surprise, we were upgraded to one of the garden... More 

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Javier M, Thank you for taking the time to post your feedback regarding your recent stay in our property. I have noted your comments regarding the language difficulties and although we try to hire and train our staff in English, it is a continual process. The property is slated for some refurbishment this year but there is no excuse... More 

S
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Beautiful, immaculate resort. Superb service, with attention to detail. I particularly enjoyed the daily incense/essential oil ritual in our room, and the surrounding greenery with the flowers in bloom! And of course, the breathtaking view of the mountains behind the pagoda.

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Bluegirl17 Many thanks for your kind comments. We are glad you enjoyed your time with us. We look forward to welcoming you back at any time in the future. Kind regards, Nigel Fisher General Manager. More 

Hong Kong, China
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

It was a lovely stay. The relaxed atmosphere, the warm and friendly staff and their sweet attitude towards our 7-year-old daughter, the superb hotel design and comfort made our holiday memorable, albeit short. We will certainly come back to Bayan Tree.

Was this review helpful? Yes
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Patrizia B74, Thank you for your kind comments, I'm glad you enjoyed your stay! Hope to welcome you back in the future Kind regards, Nigel Fisher General Manager More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The property and hotel grounds is beautiful. The front desk staff is also polite and helpful. However, that's pretty much where the good stuff ends. The hotel room is not as pictured online with many of the finishings and decor showing signs of considerable aging. The supposedly heated pool, which was a big selling point in the deluxe pool villa... More 

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear JD S Firstly, please accept my sincere apology for the sub par service you experienced during your stay with us last week. As General Manager that is my responsibility and I can assure you that I will use these examples as a catalyst for further review and training with the team, especially in Food and Beverage. In the past... More 

Los Altos Hills, CA
Top Contributor
65 reviews 65 reviews
48 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed March 19, 2015

This is a really lovely hotel up to Banyan Tree's high standards. We had a jet pool villa room and it was wonderful. The jet pool was very relaxing. Note that the water was comfortably warm during the day, but too cold for us during very chilly evenings in March. The view of the mountain from the resort was breathtaking.... More 

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Hi Judy D, Thank you so much for your kind comments! Agree Lijiang old town (Dayan) is very commercial now. There are still a few secrets in the back streets but the main area can be a challenge unless you love noisy night life! Try a visit to Baisha next time. Great ambiance, old Na'xi area. There is even a... More 

1 review
5 of 5 stars Reviewed March 4, 2015 via mobile

I was travelling with my best friend from thailand and the trip was amazing. Everything was very well organised and the staff were very polite and it felt like home. Especially the reception staff were very polite, humble & helpul. The hotel is away from the noise and it is very relaxing. Overall, the food and service was great and... More 

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Luis 11396 thank you very much for your kind review. I am very pleased that you had an enjoyable stay with us and you can be sure that I will pass your kind remarks on to the team. We hope to have the opportunity to welcome you back to Banyan Tree Lijiang at some time in the future. Nigel... More 

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