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Banyan Tree Lijiang

#9 of 684 Hotels in Lijiang
Certificate of Excellence
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Yuerong Road, Shuhe, Gucheng District, Lijiang 67410, China
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1 room 1 guest
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Banyan Tree Lijiang
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753 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (753)
  • Mar-May only
    (212)
  • Jun-Aug only
    (215)
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    (176)
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Kuala Lumpur, Malaysia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I was at the Banyan Tree Resort in Lijiang in October 2013 with my “then” partner, who actually wrote a very nice article for Trip advisor about our stay. It was a great stay, wonderful service and staff and I had two very genuine reasons for me to visit the resort again. One was of course the previous experience that... More 

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Singapore, Singapore
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Positives- 1) Beautiful property with a great view of the Jade Dragon Snow Mountain. 2) Service very good if you speak Mandarin. 3) Our villa had a great view of the mountain as well and we had a good time BBQing in our compound at 9 degrees Celsius! Room comfortable and spacious. 4) ~ 10 minute walk to Shuhe Ancient... More 

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Feizhu, Thank you for taking the time to post your comments! English proficiency is an ongoing challenge, but we are doing our best to address it. I am also happy to announce we have just hired a new Chinese Chef. He starts later this month and will certainly help to improve things. Kind regards, Nigel Fisher General Manager. More 

Tianjin
1 review
5 of 5 stars Reviewed 1 week ago

Very comfortable, the hotel environment is very good, the service is warm, the style is very comfortable, the journey of a landscape. The location of the hotel is a little far away from the county seat, but from the ancient town and snow mountain is very near, like a piece of land of idyllic beauty. The hotel staff were friendly... More 

Review collected in partnership with Banyan Tree

Was this review helpful? Yes
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Guest, Thank you for your kind remarks. I will share them with the team. We hope to welcome you back one day Kind regards, Nigel Fisher General Manager More 

Chengdu
1 review
4 of 5 stars Reviewed 2 weeks ago

perfect and considerate service; beautiful scenery in hotel. not far from the Shuhe village, however, the road on the way is terrible... food is so so; it would be much better if there are some entertainment facilities for kids.

Review collected in partnership with Banyan Tree

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear 346MIz, Thanks for your comments. I am happy you got to explore Shuhe, hope you crossed the river to the west side. Great restaurants up there. I noted you comment regarding the activities for Kids, but to be honest, it has never been in our concept. Having said that,l plenty to do outside the property through our activities team.... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Maybe because i was expecting more based on reviews and articles but this hotel is very barren, plain and the service in the restaurant was the worst and they have a fly problem inside. We stayed instead at hotel indigo and much nicer. It shares facilities with intercontinental which is also nicer. Stayed at banyan in yangshou and that was... More 

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Guest, So sorry to hear you did not enjoy your stay with us. You caught the restaurant on a bad day and that is really unfortunate, but certainly our problem. I have brought this to the attention of my restaurant team, stressing the need for consistency. Once again, so sorry you had a bad experience with us. We will... More 

JoffandSarah
Level Contributor
86 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed 3 weeks ago

China has so many excellent hotels and this one was probably one of the first, and sadly it shows. That said, the staff and recommended guide were excellent and could not have been more helpful. Breakfast was excellent, as in fact was all the food. Would we go back? Probably.

Was this review helpful? Yes 1
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear JoffandSarah, Thank you for your comments. We are in the final stages of planning a hotel refurbishment for the oldest rooms in the property. This will begin in the 4th quarter and address most of the obvious concerns. I am glad that you had an otherwise enjoyable stay. Would be great to see you again perhaps towards the end... More 

Shanghai, China
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We are an expatriate couple who stayed 9 days/8 nights at the Banyan Tree Lijiang. There are 5 reasons why we would recommend Banyan Tree Lijiang at this price range: 1) Strong local knowledge to organize bespoke sight-seeing itinerary beyond the bog-standard top attractions We were initially concerned that 9 days is too long a time to spend in Lijiang... More 

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Chong Lee, Thank you so much for taking the time to write such a detailed review. Your account is greatly appreciated and the associates mentioned are thankful for your recognition. Joe even posted some of the Cycling photos on WeChat. We look forward to the opportunity of welcoming you back at some time in the future. Best regards, Nigel... More 

hualien
Level Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed July 22, 2015

We stayed two nights in a 2 bedroom jet pool villa in mid July. It being the rainy season in summer, we did not see the snow capped Jade Dragon Mountain from our room even though there was supposed to be great view from this room type. However, we made good use of the jet pool in the evenings. The... More 

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Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Mariatan, Thank you for taking the time to give us your feedback concerning your recent stay with us. I am happy that you had an enjoyable experience. I noted your comments regarding the jaccuzzi heating and have passed this through to our engineering manager to ensure it has been taken care of. A pity you didn't get to dine... More 

Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed July 19, 2015

Went there in October 2010. Thinking back, I've never been to anywhere else in China with such a memorable experience. There's an outdoor jacuzzi next to the entrance area of our villa. I remember chilling in it, facing the snow filled jade dragon mountain right in front of my face, sipping wine in the bubbly hotel jacuzzi. Can imagine It's... More 

Was this review helpful? Yes
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Dor C Happy to read yourvreview; many happy memories. It was our pleasure to have you staying with us. Hope to see you again some day. Kind regards, Nigel Fisher General Manager More 

Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 6, 2015

Location is Ok, far from old city, biggest attraction of Lijiang. Rooms were nice, large and clean. Not much to do around and in the hotel. No pool, no activities. Services are ridiculously overpriced for the region and area. Spa massage was over $ 200.00 US. Small tasting size ice cream served in a paper cup was over $ 10.00... More 

Was this review helpful? Yes 2
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear AG2220 Thank you for posting your account on Trip advisor. I am sorry to hear that you were disappointed by your stay with us. Please accept my apologies for this. I am aware that your evening check in was slower than usual due to only one staff member being at the desk and that you had many queries at... More 

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