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InterContinental Resort Jiuzhai Paradise

4.0 of 5 Ganhaizi Scenic Zone, Zhangzha Town, Jiuzhaigou County 623402, China
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InterContinental Resort Jiuzhai Paradise
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InterContinental Resort Jiuzhai Paradise
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1,055 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vienna, Austria
Contributor
17 reviews 17 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

we stayed here in october, where evening and night temperatures are around 5 to 8 degrees Celsius. believe it or not - only the rooms of the hotel are heated. the lobby is not, whilst the staff wear traditonals szechuan warm coats you will be freezing while enquiring with the concierge. the hotel indoor (!) pool, much acclaimed on the... More 

Was this review helpful? Yes
Lizzy F, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear Guest, Thank you for choosing InterContinental Resort Jiuzhai Paradise and sharing your feedback. We're sorry about the unpleasant experience brought by the heat during October. Jiuzhaigou has entered into winter with its wonderful landscape. We have tried many options to improve the temperature of guest rooms and all the public areas. As the temperature drops rapidly during morning and... More 

Tokyo, Japan
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We just spent Christmas Eve and Christmas Day at the hotel and it was the coldest hotel we have ever had the misfortune to stay in. Even with a heater, our room just managed to heat up to acceptable levels on the morning we left. There are 6 buildings to the hotel - why they don't just keep 1 or... More 

Was this review helpful? Yes
Lizzy F, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear Guest, Thank you for staying at InterContinental Resort Jiuzhai Paradise and sharing your feedback. Thank for complementing the reception and guest room cleanness. We're sorry to know your stay was an unpleasant one. We provide extra heaters and quilts to improve the temperature in room. Also, we tried to enhance the temperature in all the public areas. Please accept... More 

Johor Bahru, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 18, 2014

This hotel is freezing. I stayed there on 11-13 December 2014 and the outside temperature was about minus 10 degrees celcius, but the outer lobby, inner lobby, atrium, restaurant and the lift lobby were absolutely freezing, colder than the outside. Even the bedroom was very, very cold. There is definitely not sufficient heating in this hotel for the sub-zero winter... More 

Was this review helpful? Yes 1
Lizzy F, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear Guest, Thank you for choosing InterContinental Resort Jiuzhai Paradise and sharing your feedback. We really appreciate your valuable suggestion over the hotel service and products. Thank you for complimenting the service and food. We will continue to improve our products in the future. And please accept our sincere apology on the heating and the unpleasant experience it might caused.... More 

Singapore, Singapore
Top Contributor
59 reviews 59 reviews
14 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed November 25, 2014

A hotel building with unique design enclosed in a glass dome like a conservatory. As you enter into the glass dome complex on your way to the interior hotel lobby, you are greeted by very loud Tibetan folk music and singing. The hotel is in a very remote part of the Jiuzhaigou national park valley and is a long and... More 

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Lizzy F, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear Guest, Thank you for staying at InterContinental Resort Jiuzhai Paradise and sharing your feedback. As you mentioned, this hotel is located in the forest. It is design in a combination of local style and modern way. The ecological lobby is full of nature elements, water pond, black swan, gold fish and real plants. The nature will bring you to... More 

Nanjing, China
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 23, 2014

Staying for a couple of nights, room is nice, but location is kind of crappy. You are stuck with restaurants in the hotel that are cold, noisy and overpriced and when trying to get away the bellman is making a second income by preventing regular taxi calls but reselling them at inflated rates. Unless you're traveling with your own vehicle... More 

Was this review helpful? Yes 1
Lizzy F, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear Guest, Thank you for staying at InterContinental Resort Jiuzhai Paradise and sharing your feedback. Firstly, we would like to thank you for your comments and advices. Please accept our sincere apology to all the unpleasant encounters you have met during the stay. We are also glad to find that your're satisfied with our guest room. We'll forward your opinions... More 

Beijing, China
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 17, 2014

I stayed for 2 nights here in the middle of Septemper. This resort is build in the forest. The room is big and luxurious. There are tradional dancing and singing show every evening.The location is a little far away from the Jiuzhaigou Natural Reserve. It's 30min drive away.

Was this review helpful? Yes
Lizzy F, Lizzy Fan Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear Guest, Thank you for choosing InterContinental Resort Jiuzhai Paradise and sharing your feedback. We're so glad to know that you enjoyed you stay here. Thank you for praising our guest room. Some of the guest rooms are equipped with wonderful mountain view. If you come in winter, it will be a great pleasure to appreciate the snow outsite the... More 

New York City, New York
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 2, 2014

I stayed at this IHG property originally from October 25th to October 30th but due to the conditions being so horrific, we decided to cut it short and rent a car to Chengdu to get out of Jiuzhaiguo all together. In total, we had 2 rooms. The reason we booked this hotel was because it was ranked #1 on Tripadvisor,... More 

Was this review helpful? Yes 3
Lizzy F, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear Guest, Thank you for choosing Intercontinental Resort Jiuzhai Paradise and sharing your experiences. Firstly, please accept our sincere apology to all the unpleasant encounters in your stay. We have forwarded your opinions to the hotel management team. All your remarks are highly appreciated and noticed. We would like to know if there is anything we can do to compensate... More 

Singapore, Singapore
Top Contributor
141 reviews 141 reviews
48 hotel reviews
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed November 2, 2014

We stayed two nights here. There was no free wi fi in the room. After a long land journey from Chengdu, my first impression of the Hotel is that the Hotel was a very cold place. Though the receptionist was located within a big covered dome, most of us felt very cold as evening was approaching. Our dinners and breakfast... More 

Was this review helpful? Yes
Lizzy F, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear Guest, Thank you for staying at Intercontinental Resort Jiuzhai Paradise and sharing your feedback. The hotel is located at Ganhaizi. It is surrounded by beautiful mountains and woods. As winter comes, the temperature drops rapidly. We already start to provide heat in room and public areas. We are currently working on the WIFI coverage program. You may be able... More 

Singapore, null, Singapore
1 review
4 of 5 stars Reviewed October 30, 2014

We were extremely disappointed with the wifi. Connection always dropped and there are so many wifi names to search and connect. Also We have to survey all the available rooms to have one up to our satisfaction. There are rooms just with the roof top view. Staff are very helpful. Breakfast is of good selection but not of our choice.... More 

Was this review helpful? Yes
Lizzy F, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear Guest, Thank you for choosing to stay at Intercontinental Resort Jiuzhai Paradise and sharing your feedback. We believe you and your family have spent a pleasant holiday here, despite of the WIFI connection issue. Thank you for complimenting the food varieties. Would you please give us some clue of your dining preference? So we may be able to provide... More 

Senior Contributor
28 reviews 28 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 12, 2014

The hotel is conveniently located near the Jiuzhaigou National Park. Room is big and very spacious. It is the best in the area. Food is ok. There is nothing to complain about except that i think it is a bit overpriced.

Was this review helpful? Yes 1
Lizzy F, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear Guest, Thank you for choosing Intercontinental Resort Jiuzhai Paradise and sharing your feedback. Thank you so much for complimenting the room. We will continue to improve our service and products to provide your a better experience. Please come back again in the future and fell the changes. Thank you and have a nice day! Lizzy Fan Distribution &Relationship Marketing... More 

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Additional Information about InterContinental Resort Jiuzhai Paradise

Address: Ganhaizi Scenic Zone, Zhangzha Town, Jiuzhaigou County 623402, China
Phone Number:
Location: China > Sichuan > Jiuzhaigou County
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Resort Jiuzhai Paradise 4*
Number of rooms: 1020
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Also Known As:
Intercontinental Resort Jiuzhai Paradise Hotel Jiuzhaigou County
Intercontinental Jiuzhai Paradise
Intercontinental Hotel Jiuzhaigou
Hotel Style:
#1 Luxury Hotel in Jiuzhaigou County
#4 Best Value Hotel in Jiuzhaigou County

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