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InterContinental Resort Jiuzhai Paradise

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Ganhaizi Scenic Zone, Zhangzha Town, Jiuzhaigou County 623402, China
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InterContinental Resort Jiuzhai Paradise
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InterContinental Resort Jiuzhai Paradise
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1,065 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 16, 2015

There are not many international chain hotels in this neck of the woods and hence, it's easy for Intercontinental to become the best hotel in Jiuzhaigou. However, they still made an effort to make our stay much better than expected. The hotel is huge and there is a very large garden between the drop off area and the heated area... More 

Was this review helpful? Yes
Lizzy F, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear Guest, Thank you for chossing InterContinental Resort Jiuzhai Paradise and sharing your comments. All of your comments are very much appreciated. We will forward them to the mangement team. We have done a lot in the past 2 years to improve the hotel. I believe that you will experience a better one on your next journey. We provide you... More 

Senior Contributor
22 reviews 22 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 13, 2015

I think this is the best hotel at jiuzhaiguo. The restaurant buffet was nice to and they have a lot of good variety ( we can only eat at this place, because the taste of food at the different restaurant at jiuzhai was awful ). The hotel is really big and the room interior was nice too.

Was this review helpful? Yes
Lizzy F, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear Guest, Thank you for staying at InterContinental Resort Jiuzhai Paradise and sharing your feedback. Thank you for your nice comments over the hotel restaurant and rooms. We have newly presented the local gourmet Zang Style cuisine. We hope you have tried it. We truely wish you will come back again. Lizzy Fan Distribution &Relationship Marketing Team More 

Ramat Gan, Israel
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 11, 2015

We stayed in this resort for 2 nights. It is excellent, the area is outstanding for its nature reservations. We got lots of information amd help from Christy Qiu, the duty manager.! The restaurants are too expensive, but the all experience is gret.

Was this review helpful? Yes
Lizzy F, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear Guest, Thank you for choosing InterContinental Resort Jiuzhai Paradise and sharing your feedback. The hotel is located in a beautiful forest. The nature provides enough fresh ari and great view. The hotel itself is like a castle. You can enjoy everything inside it. We will continue to improve the food and beverage products to provide you a more valuable... More 

Singapore, Singapore
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed April 1, 2015

A lot of effort was put in in beautifying the exterior and interior of the hotel. It was a feast for the eye admiring the exterior on the way to lobby. Its a totally different experience from any other hotel. We were there in November, and it was very cold in Juizhaigou. Having read many reviews, we were prepared for... More 

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Lizzy F, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear Guest, Thank you for staying at InterContinental Resort Jiuzhai Paradise and sharing your feebbacks. Thank you for your comments over the hotel exterior and interior. The hotel is located in the Jarpo Ancient Town. There were much Zang and Qiang elements emerged into the hotel decoration. It is truly an eye-cathching architecture. We're currently working on the WIFI service.... More 

Sydney, Australia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 27, 2015

Stayed at this beautiful hotel as part of package deal through Tour Jiuzhaigou in February. The standard of the room was great. The service from the concierge was great. Breakfast was great. It was a very good hotel. The only fly in the ointment was that the room was very cold.

Was this review helpful? Yes
Lizzy F, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear Guest, Thank you for choosing InterContinental Resort Jiuzhai Paradise and sharing your experiences. It is so great to know that your have enjoyed the concierge service, breakfast and our guest room. We're working on room temperature. The guest service centre provides heaters to warm up. Please do come back some time later. Looking forward to see you again. Thank... More 

Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 17, 2015

I went for a trip to JiuZhaiGou, and one of the night was to stay at this resort. Since it is winter time, night time we saw snow raining down on us and in the morning, whole place was blanketed by the white snow. The resort is big and they have a lot of different theme restaurants. We used their... More 

Was this review helpful? Yes 1
Lizzy F, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear Guest, Thank you for staying at InterContinental Resort Jiuzhai Paradise and sharing your feedback. We would love to meet your kids on your next trip to Jiuzhai. It's a great honor to serve you during this journey. The mountains are surrounded with white snow during the winter time. It would be so fun to have a snow fight with... More 

Vienna, Austria
Contributor
17 reviews 17 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 6, 2015

we stayed here in october, where evening and night temperatures are around 5 to 8 degrees Celsius. believe it or not - only the rooms of the hotel are heated. the lobby is not, whilst the staff wear traditonals szechuan warm coats you will be freezing while enquiring with the concierge. the hotel indoor (!) pool, much acclaimed on the... More 

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Lizzy F, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear Guest, Thank you for choosing InterContinental Resort Jiuzhai Paradise and sharing your feedback. We're sorry about the unpleasant experience brought by the heat during October. Jiuzhaigou has entered into winter with its wonderful landscape. We have tried many options to improve the temperature of guest rooms and all the public areas. As the temperature drops rapidly during morning and... More 

Tokyo, Japan
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 29, 2014

We just spent Christmas Eve and Christmas Day at the hotel and it was the coldest hotel we have ever had the misfortune to stay in. Even with a heater, our room just managed to heat up to acceptable levels on the morning we left. There are 6 buildings to the hotel - why they don't just keep 1 or... More 

Was this review helpful? Yes 1
Lizzy F, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear Guest, Thank you for staying at InterContinental Resort Jiuzhai Paradise and sharing your feedback. Thank for complementing the reception and guest room cleanness. We're sorry to know your stay was an unpleasant one. We provide extra heaters and quilts to improve the temperature in room. Also, we tried to enhance the temperature in all the public areas. Please accept... More 

Johor Bahru, Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed December 18, 2014

This hotel is freezing. I stayed there on 11-13 December 2014 and the outside temperature was about minus 10 degrees celcius, but the outer lobby, inner lobby, atrium, restaurant and the lift lobby were absolutely freezing, colder than the outside. Even the bedroom was very, very cold. There is definitely not sufficient heating in this hotel for the sub-zero winter... More 

Was this review helpful? Yes 3
Lizzy F, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear Guest, Thank you for choosing InterContinental Resort Jiuzhai Paradise and sharing your feedback. We really appreciate your valuable suggestion over the hotel service and products. Thank you for complimenting the service and food. We will continue to improve our products in the future. And please accept our sincere apology on the heating and the unpleasant experience it might caused.... More 

Singapore, Singapore
Top Contributor
62 reviews 62 reviews
15 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed November 25, 2014

A hotel building with unique design enclosed in a glass dome like a conservatory. As you enter into the glass dome complex on your way to the interior hotel lobby, you are greeted by very loud Tibetan folk music and singing. The hotel is in a very remote part of the Jiuzhaigou national park valley and is a long and... More 

Was this review helpful? Yes
Lizzy F, Distribution &Relationship Marketing Team at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear Guest, Thank you for staying at InterContinental Resort Jiuzhai Paradise and sharing your feedback. As you mentioned, this hotel is located in the forest. It is design in a combination of local style and modern way. The ecological lobby is full of nature elements, water pond, black swan, gold fish and real plants. The nature will bring you to... More 

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