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All 135 Jiuzhaigou County hotels

Sheraton Jiuzhaigou Resort

5.0 of 5 Resort   |   Jiuzhaigou Scenic Spot, Aba Zhou, Jiuzhaigou County 623402, China
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Sheraton Jiuzhaigou Resort
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75%
Ranked #2 of 135 hotels in Jiuzhaigou County
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468 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Hsinchu, Taiwan
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

Like other reviwer stated, this Sheraton's hardware is shy from other Sheraton in metro areas. The safe in my room is not working. There is obvious cracks in my sink. The fridge has no cooling function. The carpet really needs replacement. But the staff did try their best to fix problem as much as they can. I appreciate on duty... More

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear guest, Thank you for choosing to stay with us. Our convenient location offers our guests access to Jiuzhaigou National Park and the shopping and dinning area. We are sorry that the hotel facilities didn't meet your expectation, and we are going to renovate the whole hotel in this year. We are delighted that our service levels met your expectations,... More

Singapore, Singapore
Top Contributor
62 reviews 62 reviews
40 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Looking at some of the previous reviews, I have the impression we stayed in a different hotel from the other people...We were warmly welcomed, had a very smooth check-in procedure and had a very courteous bell boy attending to our luggage. When we arrived at the designated rooms, we realised that we were allocated a smoking floor and went down... More

Was this review helpful? Yes 1
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, We are glad that you enjoyed your stay with us as well as the location and the western selection for breakfast and the staff service. We are currently working on the WIFI issue, it will be available in whole hotel soon. By the way, we have different dinning promotions in both of our Chinese & Western restaurants, and... More

Singapore
Top Contributor
92 reviews 92 reviews
16 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed June 17, 2014

The hotel is blessed with a great location. Near the Nature Park, near local attractions etc. But more than that, the hotel is blessed with many other qualities as well. Its overall ambience of calm and comfort, serenely pervades one's entire self. Not just in one's room ... but anywhere within its boundary. Priceless. Beside the hotel are lesser inns... More

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you very much for taking the time to share your experience with us. We are delighted that you enjoyed your vacation with us and aspects of the hotel like the our location, guestroom, service, dinning, etc. As for the non-smoking rooms, we have non-smoking floors in both East wing and West wing. We suggest guests to indicate... More

Perrine, Florida
Top Contributor
65 reviews 65 reviews
53 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed May 27, 2014

The number one reason to stay in this hotel is the location. As we drove into Jiuzhaigou from the airport, we passed the Holiday Inn and the Intercontinental which seemed quite far away from the park and the activities in the town. Even not having yet seen the hotel, I was glad I chose the Sheraton for a two-night stay.... More

Was this review helpful? Yes 3
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear guest, Thank you for sharing constructive feedback regarding our facilities and service. We continually strive to be the hotel of choice for our guests and appreciate comments that will facilitate further improvement. We are looking forward to welcome you again in near future! More

Portland
2 reviews
2 of 5 stars Reviewed May 26, 2014

This is less of a review of the hotel and more of a review of the buffet/restaurant. The hotel itself was nice. Not great but, a nice place to stay. The restaurant needs help though. It was a very nice buffet with a good selection but, ALL THE FOOD WAS AT ROOM TEMPERATURE!!!. I would have been concerned about this... More

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Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear JJabiru, It was our pleasure to have you as our guest and we appreciate your sharing the constructive feedback with us here on TripAdvisor. I would like to extend my sincere apologies for the less than satisfactory experiences you had during your recent stay and assure you that we have duly taken your experiences on board. In particular, our... More

Paris
Contributor
14 reviews 14 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 21, 2014

We stayed there 3 nights as a family. The hotel is situated 5 min away from the entrance of the park when taking a taxi, I was so glad we chose this one as location is ideal. Apart from location, the rooms are average, nothing special. Our fridge did not work on arrival but it was changed promptly. Breakfast choice... More

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Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for your review, we are glad that we are your hotel of choice and that you and your family enjoyed your stay with us. We very much look forward to having you back with us soon. Warm regards, Digital Sales & Marketing Manager More

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed May 19, 2014 via mobile

We stayed here for three nights and were disappointed with many things. The hotel is extremely outdated and not clean. We paid for a king sized bed and were given two very small double beds pushed together, but with separate sheets on each bed. The bathroom is moldy and very small. Wifi is only available in the lobby and is... More

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for sharing your constructive feedback with us. We appreciate your highlight on the areas of shortfall you had observed during your recent stays with us. Please accept my sincere apologies for the discomfort that you experienced during your stay. We have since re-emphasized the importance of paying attention to details to the Housekeeping team to ensure... More

Bangkok, Thailand
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed May 13, 2014

We stayed here for 2 nights and wished we booked the other international brand. I've read the reviews before booking but it's worse than I could imagine for a Sheraton. Not sure what the official star ratting is but it's comparable to a good 3 star or a bad 4 star Chinese hotel. There's cigarette smoke in public areas. It's... More

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, We sincerely regret that your experience did not meet your expectations. May I take this opportunity to share that plans are under way to renovate majority of our guestrooms and public areas in the third quarter of 2014. We hope to provide you with a refreshed accommodation at Sheraton Jiuzhaigou Resort soon. Once again, my sincere apologies for... More

London, United Kingdom
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed May 9, 2014

I suggested this hotel to the group I was doing a tour of China based on the Tripadvisor reviews. The main reason for staying at this hotel appeared to be the proximity to the National Park. Sadly this is the ONLY positive feature of this hotel. First impressions of this hotel are not great - it is a VERY tired... More

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for sharing your constructive feedback with us. We appreciate your highlight on the areas of shortfall you had observed during your recent stays with us. First and foremost, I would like to extend my sincere apologies for your less than satisfactory experience. It certainly comes as such a disappointment to learn of your comments on us.... More

Naples, Florida
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 6, 2014

Stayed here for christmas. Given this hotel was built in a remote area, i didnt expect a full 5 star. Room was a bit dated, but large and clean. You can see snow mountain over the window. there was a recreation center in basement, a fully equiped gym, heated pool and game room. They charge 20RMB per hour for internet,... More

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking time to share your experiences on TripAdvisor. It is through continuous feedback that allow us to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. It is certainly disappointing to learn of your less than satisfactory experience with us. Please accept my sincere apologies for your experience... More

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Additional Information about Sheraton Jiuzhaigou Resort

Address: Jiuzhaigou Scenic Spot, Aba Zhou, Jiuzhaigou County 623402, China
Location: China > Sichuan > Jiuzhaigou County
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Jiuzhaigou Resort 5*
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Also Known As:
Sheraton Jiuzhaigou Hotel Jiuzhaigou County
Jiuzhaigou County Sheraton

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style
#1 Top resorts Hotel in Jiuzhaigou County #2 Luxury Hotel in Jiuzhaigou County #2 Best Value Hotel in Jiuzhaigou County
Hotel Class
Official Description (provided by the hotel)
Sheraton Jiuzhaigou Resort is closed to world-famous Jiuzhai Valley National Park, in our mountain view resort, enjoy our warm services and convenient facilities, we build the pure holiday relaxation environment here for your cozy and natural vocation stay experience. ... more   less 
Number of rooms
482

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