We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Jiuzhaigou Resort

Jiuzhaigou Scenic Spot, Aba Zhou, Jiuzhaigou County 623402, China
Hotel amenities
Sheraton Jiuzhaigou Resort
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Ranked #2 of 152 Hotels in Jiuzhaigou County
A recent review
4 of 5 stars reviewed 3 days ago
Gouldie1973 Shanghai, China
Write a Review

512 reviews from our community

Traveler rating
    114
    250
    101
    37
    10
See reviews for
83
101
27
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (512)
  • Mar-May only
    (139)
  • Jun-Aug only
    (152)
  • Sep-Nov only
    (152)
  • Dec-Feb only
    (69)
All months
Shanghai, China
Top Contributor
57 reviews 57 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Def stay here if you want a place close to the National Park entrance. It's dated yes, but is clean, dry and staff are really keen to help. Just don't come here expecting world class Sheraton style, you'll be disappointed. Swimming pool was a real treat after a tough day walking for miles seeing some awesome scenery.

Was this review helpful? Yes 1
Renee T, Guest Relations Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for the positive review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sheraton Jiuzhaigou Resort More 

Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

The bathrooms definitely need complete renovation as the water just automatically washed down the floor bcause of bad bathtub design. I was afraid my elderly parents slip and fall everytime they went to the bathroom. The staff's english was very limited, and the manager had a bad customer service skill. We were told we could have complimentary breaksfast for three... More 

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We are going to renovation soon, and hope... More 

Hongkong
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here for 2 nights,hotel's location is only a mere 10 minutes walk to the park's main entrance.along the road are stores ,local restaurants and the coach station.some not travel by plane but by coach will find this very convenient.lobbys,pools,restaurants,rooms are of a high standard above all the other local hotels and hostels.i heard from other tourists that the hotels... More 

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. For the WIFI issue, our IT department has looked into it since last year. There are only certain floors cannot receive the signal. If guest need the WIFI access, please inform our staff upon check in. We will try to arrange... More 

Shanghai, China
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 7, 2015

Rooms -- clean, but not super clean. The carpet was iffy and our room was pretty dusty. Bathroom gout had a good amount of mildew. This appears to be an older property. Location -- it's close to the park. Food -- we had a great meal one night at the hotel restaurant. Overall solid Chinese food. I would eat here,... More 

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

malaysia
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed February 2, 2015

The reasons why I booked this hotel were the close proximity to the Jiuzhaigou National Park and the ability of the staff speaking English. And I'm glad that Sheraton didn't disappoint me. Firstly, checking in was quite fast and efficient. I booked the hotel through Ctrip and all we had to do was to show our passports to check-in. The... More 

Was this review helpful? Yes 1
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for your kind compliments, we are delighted that you enjoyed an overall positive stay with us. Our convenient location in Jiuzhaigou and Sheraton signature service are our highlights. Regarding the breakfast, we suggest guests to buy a SPG Kid Pass for the child upon check in. It includes all day meals for kids. We appreciate your... More 

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 28, 2014

My trip with friends to Jiuzhaigou (a party of 6) last week left everyone with wonderful impressions of the park but dreadful experiences at the Sheraton resort. The Sheraton resort was the natural choice for it's proximity to the park. We had reserved three executive suites with club benefits and were promised alternative arrangements for evening cocktails and breakfast in... More 

Was this review helpful? Yes 1
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We highly value every one of our guests... More 

Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed December 25, 2014

The main advantage of this property is its proximity to the Jiuzhaigou Valley National Park entrance- a 3 minute drive by car from the hotel followed by another 5-10 minute walk to the main park entrance. The food in the Chinese restaurant, Pearl Court is good. Breakfast buffet in the Lake Cafe is fair. Everything else that comes next is... More 

Was this review helpful? Yes 3
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We highly value every one of our guests... More 

Bolton, United Kingdom
Contributor
20 reviews 20 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 22, 2014

Hotel is close to jiuzhaigou attraction . Room was very big and clean .there is always Chinese tea available at reception . Extra charge if you want to use the sauna .swimmimg pool is free. No wifi in room only available at lobby.

Was this review helpful? Yes 2
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad to know that you enjoyed your stay with us. Just for your info, internet is free for all of our in-house guests, and we apologize that some rooms are unable to connect to WIFI. Our IT department is working on it. We are looking forward to... More 

Singapore, Singapore
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 15, 2014

Was at Jiuzhaigou early dec 2014. It was winter, off peak season. Didnt managed to get onto the mini bus RMB 45, dropped passengers directly at hotel. Took a taxi instead cost RMB 300. Spoke to taxi driver and arranged to pick us go huang long park the next day. Upon arrival at Sheraton, we were given free upgrade due... More 

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Renee Tang More 

New York City, New York
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 4, 2014

We stayed here in October for three nights and we’re very glad we chose this over the InterContinental just based on location alone (didn’t actually see interior of the InterContinental.) Yes the rooms are bit dated but if you’re there to visit the park you’re not going to be spending a lot of waking hours in your room. We had... More 

Was this review helpful? Yes 1
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for choosing to stay with us, it was our pleasure to have you as our guest. We are delighted to hear that you experienced a quick and seamless check-in/out. Our lobby lounge is a tranquil enclave for guests to enjoy drinks and smacks. Thank you for highlighting the convenience of our location. Our guests do enjoy... More 

Questions? Get answers from hotel staff and past guests. Ask a question

191 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (151)
Viewed
Hotel & grounds (21)
Viewed
Room/suite (15)
Viewed
Dining (8)
Viewed
Bathroom (5)
Viewed
View from room (6)
Viewed
Business center/function rooms (2)
Viewed
Other (94)

Management photos: Courtesy of the property manager

Viewed
All management photos (40)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (5)
Viewed
Dining (1)
Viewed
Pool/beach area (1)
Viewed
Other (32)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question