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All 151 Jiuzhaigou County hotels

Sheraton Jiuzhaigou Resort

5.0 of 5 Resort   |   Jiuzhaigou Scenic Spot, Aba Zhou, Jiuzhaigou County 623402, China
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Sheraton Jiuzhaigou Resort
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Ranked #2 of 151 Hotels in Jiuzhaigou County
4.0 of 5 stars 501 Reviews
A recent review
5 of 5 stars reviewed 4 days ago
Connieconni Bolton, United Kingdom
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501 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Singapore, Singapore
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed yesterday NEW

The main advantage of this property is its proximity to the Jiuzhaigou Valley National Park entrance- a 3 minute drive by car from the hotel followed by another 5-10 minute walk to the main park entrance. The food in the Chinese restaurant, Pearl Court is good. Breakfast buffet in the Lake Cafe is fair. Everything else that comes next is... More 

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Bolton, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Hotel is close to jiuzhaigou attraction . Room was very big and clean .there is always Chinese tea available at reception . Extra charge if you want to use the sauna .swimmimg pool is free. No wifi in room only available at lobby.

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Singapore, Singapore
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Was at Jiuzhaigou early dec 2014. It was winter, off peak season. Didnt managed to get onto the mini bus RMB 45, dropped passengers directly at hotel. Took a taxi instead cost RMB 300. Spoke to taxi driver and arranged to pick us go huang long park the next day. Upon arrival at Sheraton, we were given free upgrade due... More 

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Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Renee Tang More 

New York City, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here in October for three nights and we’re very glad we chose this over the InterContinental just based on location alone (didn’t actually see interior of the InterContinental.) Yes the rooms are bit dated but if you’re there to visit the park you’re not going to be spending a lot of waking hours in your room. We had... More 

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Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for choosing to stay with us, it was our pleasure to have you as our guest. We are delighted to hear that you experienced a quick and seamless check-in/out. Our lobby lounge is a tranquil enclave for guests to enjoy drinks and smacks. Thank you for highlighting the convenience of our location. Our guests do enjoy... More 

Bangalore
Top Contributor
200 reviews 200 reviews
85 hotel reviews
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for 2 nights in this hotel on 26th and 27th Sept at this hotel. The hotel is surrounded by mountains and the lobby is very huge! But the room was not that big and definitely old, very old... must be built in 1970s and would have been the most modern one at that time! One has to jump... More 

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Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for your kind compliments, we are delighted that you enjoyed an overall positive stay with us. We are going to renovate the hotel and upgrade the facilities this year. We appreciate your time in sharing this review and look forward to welcoming you back again soon. Sincerely, Renee Tang More 

nj
Top Contributor
132 reviews 132 reviews
109 hotel reviews
95 helpful votes 95 helpful votes
1 of 5 stars Reviewed November 18, 2014

This has got to be one of the worst hotels we have ever stayed in. It should be embarrassing to the Sheraton family of hotels to include this one. We were extremely disappointed on numerous levels, in particular given the excessively high prices for the rooms here. Obviously, they charge that much because they can. It is the only close-by... More 

Was this review helpful? Yes 2
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Woodside, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 15, 2014

Room: 3/5. This hotel is dated. The rooms look like it was built in the '70/'80s and has not been updated. My husband and I stayed in a suite, Room 2224. It was spacious with large living room, bedroom and bathroom. Clean, neat and comfortable. It was a smoking room, but checked to make sure that it was not smoky,... More 

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for the great and specific review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renee Tang More 

Malaysia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 12, 2014

The Sheraton Jiuzhaiguo is definitely not a 5* hotel. We stayed for 3 nights. It is rundown, the air-conditioner in the room does not work and the shower runs hot and cold, so one ends up hopping in and out of the shower as the shower temperature changes its mind! Either scalding hot or somewhat (not freezing) cold. Breakfast was... More 

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Hong Kong, China
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 6, 2014

Our five point review: 1. Stayed 2 nights. On the property alone, would have rated it 3, however due to the proximity to the main park entrance as well as the helpfulness of the staff - would upgrade it to a 4! 2. You can buy tickets to Jiuzhaigou INSIDE The hotel! This little convenience should not be overlooked as... More 

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for the review of our hotel. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are going to renovate the whole hotel soon. All of the facilities will be upgraded, and more training will provide to our associates. We look forward to welcoming... More 

Los Angeles, California
Top Contributor
134 reviews 134 reviews
58 hotel reviews
137 helpful votes 137 helpful votes
3 of 5 stars Reviewed November 6, 2014

I was surprised to be booked at a Sheraton in the middle of a small town in China. I was excited because I had expectations this Sheraton would have similar amenities as other Sheratons I've stayed at. Although the hotel itself was nice, it definitely needs to be updated. The rooms feel old, the shower had mildew, the lighting is... More 

Was this review helpful? Yes 1
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

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Additional Information about Sheraton Jiuzhaigou Resort

Address: Jiuzhaigou Scenic Spot, Aba Zhou, Jiuzhaigou County 623402, China
Location: China > Sichuan > Jiuzhaigou County
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Jiuzhaigou Resort 5*
Number of rooms: 482
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Also Known As:
Sheraton Jiuzhaigou Hotel Jiuzhaigou County
Jiuzhaigou County Sheraton
Hotel Style:
#1 Best Value Hotel in Jiuzhaigou County
#1 Top resorts Hotel in Jiuzhaigou County
#2 Luxury Hotel in Jiuzhaigou County

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