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All 139 Jiuzhaigou County hotels

Sheraton Jiuzhaigou Resort

5.0 of 5 Resort   |   Jiuzhaigou Scenic Spot, Aba Zhou, Jiuzhaigou County 623402, China
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Sheraton Jiuzhaigou Resort
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Ranked #2 of 139 Hotels in Jiuzhaigou County
A recent review
3 of 5 stars reviewed 4 days ago
LitzlbergLady Nanjing, China
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481 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Nanjing, China
Contributor
20 reviews 20 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The location of this hotel is excellent - close to restaurants, shops and, most importantly, within walking distance of the park entrance. The staff are friendly and helpful although English is limited. As others have mentioned for a hotel of this standard, they need to offer free wifi in the guest rooms, not just in the lobby. Pool,at the hotel... More

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We are going to provide free high speed... More

A TripAdvisor Member
4 of 5 stars Reviewed 5 days ago NEW

Only western hotel near park entrance, so location is terrific. Staff friendly but limited English. Restaurant was good, with lamb chops and other dishes typical of Sichuan food being delicious. Rooms large and clean, and the massage service was friendly and good value, but overall the price is a bit too much. As others have commented, WiFi is a massive... More

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We look forward to welcoming you back again soon. Sincerely, Renee Tang More

Kuala Lumpur, Malaysia
Contributor
17 reviews 17 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Firstly Jiuzhaigou is absolutely gorgeous and worth every trial in getting there, main one being the overwhelming crowds (depending on which season you visit) who can at times be really loud and pushy in a physical sense. For perspective, there was roughly 15k visitors on the day we went and the crowd size was considered manageable. Apparently China had their... More

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Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Renee Tang More

Singapore, null, Singapore
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We visited the famous Jiuzhaigou in Sichuan, China in April 2014 for the first time. We chose Sheraton Jiuzhaigou Resort for our 2-night stay. What a pleasant surprise to see such a grand and sprawling hotel resort surrounded by beautiful mountains. Our room was big and comfortable with windows overlooking the mysterious mountains overhanging with clouds of mists. It provided... More

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Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renee Tang More

Toronto, Canada
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 4 weeks ago

60 kuai wifi in your room PER NIGHT, leaky showers, it takes 5 minutes (no exaggeration) for hot water to come out of the shower, outdated furnishings, a locked patio you can't even enter, room numbering that makes no sense, and blurry TV channels. Cab drivers charge you more because you're staying here. And their car service to the airport... More

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More

Shanghai
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 9, 2014

First, Jiuzhaigou is really really beautiful. The water is so clean. This is really a paradise. For hotel, I believe Sheraton is the best hoI have this conclusion because: 1. Location. Currently there are 3 international hotel in Jiuzhaigou: Sheraton, Intercontinental (Jiuzhai Paradise), and Holiday Inn. Sheraton is just around 2km to the Jiuzhaigou Park entrance (walking distance). Intercontinental and... More

Was this review helpful? Yes 2
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Raymond, Thank you for sharing your comments on TripAdvisor, I am delighted to hear that you had a positive experience and enjoyed a peaceful stay. Thank you for highlighting our location, rooms, and the Chinese restaurant Pearl Court. I appreciate your kind recommendation and we look forward to welcoming you back once again. Warm regards, Renee Tang More

Singapore
Top Contributor
67 reviews 67 reviews
29 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed August 5, 2014

Love this hotel. Location about two km from the valley entrance. Rooms are big , beds very comfortable with huge pillows. Bathrooms with full amenities. Exactly what a Sheraton should be except for one thing. Cannot understand how a five star hotel only has wifi in the lobby. The wifi in the rooms are totally useless. It would have been... More

Was this review helpful? Yes 1
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear guest, We are glad that you had a positive stay with us and enjoyed the view. Our rooms, service and convenient location are among our best features and I am glad that you enjoyed them. We do apologize about the inconvenient wifi service and our IT associates are working on it. We are 1.5 km away from the Jiuzhaigou... More

Singapore, Singapore
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed August 4, 2014

The room was sizeable but overall this hotel is quite old and is need of refurbishment. The breakfast is is okay despite having a wide spread. The key strength of this hotel is its location. Its not too far from the beautiful park (Jiuzhaigou National Park) and not too near the hustle and bustle. You can walk to the park... More

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear guest, Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards and facilities. I regret to hear that your stay did not meet your expectations and would like to begin by extending my most sincere apologies. We have also taken note of your feedback regarding the in-room WIFI;... More

Las Vegas
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 30, 2014

The Staff is very nice, YES... That is if you can actually communicate with them because their English is just non existent. The hotel leaves a lot to be desired. Because of our SPG status we were upgraded to a better room. I can't imagine what the other rooms look like in terms of maintenance. This hotel needs a badly... More

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear guest, Thank you for sharing your candid feedback with us on TripAdvisor. We have taken note of your feedback regarding the room and facilities, and will immediately look into addressing this issue. Again, I am very sorry that your stay did not meet your expectations. We hope to welcome you back again soon. Warm regards Renee Tang Digital Sales... More

Hsinchu, Taiwan
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 11, 2014 via mobile

Like other reviwer stated, this Sheraton's hardware is shy from other Sheraton in metro areas. The safe in my room is not working. There is obvious cracks in my sink. The fridge has no cooling function. The carpet really needs replacement. But the staff did try their best to fix problem as much as they can. I appreciate on duty... More

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear guest, Thank you for choosing to stay with us. Our convenient location offers our guests access to Jiuzhaigou National Park and the shopping and dinning area. We are sorry that the hotel facilities didn't meet your expectation, and we are going to renovate the whole hotel in this year. We are delighted that our service levels met your expectations,... More

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Additional Information about Sheraton Jiuzhaigou Resort

Address: Jiuzhaigou Scenic Spot, Aba Zhou, Jiuzhaigou County 623402, China
Location: China > Sichuan > Jiuzhaigou County
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Jiuzhaigou Resort 5*
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Also Known As:
Sheraton Jiuzhaigou Hotel Jiuzhaigou County
Jiuzhaigou County Sheraton

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