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Sheraton Jiuzhaigou Resort

Jiuzhaigou Scenic Spot, Aba Zhou, Jiuzhaigou County 623402, China
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Sheraton Jiuzhaigou Resort
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Ranked #2 of 151 Hotels in Jiuzhaigou County
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537 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (537)
  • Mar-May only
    (153)
  • Jun-Aug only
    (163)
  • Sep-Nov only
    (152)
  • Dec-Feb only
    (69)
All months
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed here two nights while visiting the amazing Jiuzhai Valley nature reserve in late June. After some bad experiences with local hotels, we picked the Sheraton as it was a safer option and is in a good location. - Location is great. About 500m from the bus terminal. When you walk out from the bus terminal, turn right away... More 

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Sydney, Australia
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After travelling many hours from Chengdu, our tour coach finally arrived at Sheraton Jiuzhaigou for our overnight stay to get ready for the next day trip to Jiuzhaigou national park. The hotel ground was massive with hotel rooms in separate buildings from the restaurants. Our room was clean and cosy, bed was comfortable for a good night rest after having... More 

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for sharing your comments with us, we are glad that you enjoyed the stay with us, and the diverse breakfast buffet at the hotel. We appreciate your time in sharing this review and look forward to welcoming you back again soon. Best regards, Renee Tang More 

Singapore, Singapore
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our room has the Sheraton New wifi so we are happy. I am happy with the clean Sheraton sweet sleeper bed and the clean toilet: big shower head, white wash basin, branded toilet bowl. Both clean bed and clean toilet are very important to me when I check into hotels. The carpet is very old but I wore bedroom slippers... More 

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, We appreciate your kind review and are delighted that you had a positive experience with us. We strive to create warm hotel experiences from the moment of arrival until long after our guests depart, and we are glad that you enjoyed a seamless and positive stay. Thank you for your compliments about our associates and Zoe & Leon... More 

Beijing, China
Level Contributor
192 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is good, and it is by far above average 5* hotels in countryside of China. The bedrooms are very big with plenty of space for extra beds, the breakfast is great and the hotel restaurant is quite ok. There is a need for some remodeling but more important than everything else the hotel needs to turn on the... More 

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for sharing your feedback with us, we are glad that you enjoyed your overall stay with us. We have taken your feedback on board and appreciate your time taken to do so, and look forward to welcoming you back again soon. Best regards, Renee Tang More 

Stevensville, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We spent two very comfortable nights at the Sheraton. My wife had a touch of altitude sickness, so she had a massage and spent the day inside. The room was very nice, and the food buffet was fine. There is a Tibetan restaraunt in the lobby, but we didn't get a chance to try it. However, the menu looked fine.

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renee Tang More 

Brisbane, Australia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

I can see why people expecting 5 star would be disappointed, however after long days of exploring in such an unfamiliar place it was wonderful to come back to familiar food and a warm bath! The staff spoke less English than I would have expected, we had to break out our broken Chinese a lot! Not all the rooms have... More 

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renee Tang More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 30, 2015

Location is superb, but this is definitely not up to Sheraton standards. After a very long check-in, our first room had many maintenance problems: molded walls & broken shower, along with cigarette butt marks melted in the toilet seat. The bathtub handle was rusted thru & not fit for a 5-star. It also smelled highly of cigarettes even though we... More 

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are going to renovate this year, and hope the updated facilities will make you satisfied. If you give us a chance to earn back your trust,... More 

Hong Kong, China
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed May 28, 2015

I wasn't very impressed with this hotel. The location was good, just a short walk to the national park. But the rest of it was average to dire. The room itself was ok. A bit old and dated but not too bad. The internet was incredibly slow, when it could be bothered working. Most of the time it was impossible... More 

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. For the internet, we provide free high speed internet access for all of our guests. However, the WIFI signal is not stable in part of the rooms.... More 

King's Lynn, United Kingdom
Level Contributor
306 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 252 helpful votes
4 of 5 stars Reviewed May 25, 2015

This is a very large complex with 2 separate hotel wings and a large conference centre in between. We were warned by our tour guide not to expect normal Sheraton standards, whatever they may be, but we could see little difference between this hotel and the majority of 5* chain hotels throughout the world in which we've stayed. Uniformed flunkies... More 

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, We appreciate your time in sharing this review and are delight to hear that you enjoyed your overall stay and the service you received from our staff. We appreciate your time in sharing this review and look forward to welcoming you back again soon. Best regards, Renee Tang More 

Nofit
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 25, 2015

Good location quite close to Jiuzhaigou National Park it's possible to walk or take a taxi for 10 RMB. We had a nice and comfortable room nothing like some of the reviews stated, (may be the part we were in is newer?) The room is clean and the bed is comfortable. Places to eat are within walking distance The WIFI... More 

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. I am sorry that our breakfast buffet and the restaurant service did not meet your expectation. I will pass the feedback to our F&B manager, and if you give us a chance to earn back your trust, I can assure you that we will do our best to... More 

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