We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 128 Jiuzhaigou County hotels

Sheraton Jiuzhaigou Resort

5.0 of 5 Resort   |   Jiuzhaigou Scenic Spot, Aba Zhou, Jiuzhaigou County 623402, China
Hotel amenities
Save Saved
You added Sheraton Jiuzhaigou Resort to your Saves list
Sheraton Jiuzhaigou Resort
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
77%
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Svdes79 UNAWATUNA,galle
Write a Review

444 people have reviewed this hotel

Traveler rating
    105
    226
    81
    24
    8
See reviews for
63
80
24
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
UNAWATUNA,galle
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is by far the best hotel in beautiful Jiuzhaigou. It is just 5 minutes walk to the park entrance. Most hotels do not have heating and although we had booked another hotel with great reviews as the sheraton was booked out for the weekend ,we returned to the sheraton as soon as a room was available due to the... More

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, We are glad to learn that you have enjoyed your stay and we thank you for recognizing our efforts by sharing the experience here on TripAdvisor. We look forward to welcoming you again for another memorable hotel experience in the near future. Best regards, Renee Tang More

singapore
Top Contributor
73 reviews 73 reviews
37 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is due for a renovation and it looked that - I had to ask for a room change 'cos the bathroom floor was so badly stained that it was simply gross. Kudos to the front office for locating a room I could switch to even though it was of a lower grade; ie. smaller. The Chinese restaurant has... More

Was this review helpful? Yes
Renee T, Guest Relations Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you so much for your kind review. First, we are going to renovate the hotel in this year, and will upgrade all of the facilities. We are confident that our upgraded hotel will surprise you in your next stay. For the feedback of our Chinese restaurant staff, we will provide more service training for them, in order... More

London, United Kingdom
Contributor
17 reviews 17 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

There're only two international hotels within the vicinity of Jiuzhaigou National Park and having gone to the Intercontinental one night for dinner I'm so glad we opted to stay at the Sheraton. The location for the park is great, about a 10 minute walk, meaning you beat the traffic and craziness of trying to hail a taxi. Besides that, it's... More

Was this review helpful? Yes 2
Renee T, Guest Relations Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Sir, Thank you so much for your review. We are glad to hear that our location brings the convenience to our guests. We are scheduling a renovation in this year, and we are going to upgrade all of the facilities and room amenities, even the room size will be enlarged. We hope the upgraded new hotel will meet our... More

Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We decided to stay at Sheraton after reading feedback from fellow tourists saying that less luxurious hotels may not have proper heating (we were in JZG in December). Also ctrip had a good flight+hotel package for Sheraton. Best thing about it is the location - it's just 2 minutes away from the JZG park entrance by car (RMB10 per taxi... More

Was this review helpful? Yes
Renee T, Guest Relations Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear guest, Thank you for your comments. We are glad to know that our location meets your expectation, and we will pass the WIFI feedback to our management team. Just for your info, we are going to renovate and upgrade the hotel in this year, and we hope we can do even better to surprise you in future stay. We... More

London
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 18, 2014

We stayed at the Sheraton due to the branding and also the "5*" rating. First of all, you should be aware already that 5* rating are based on the amenities within the hotel as opposed to the style or other more soft factors such as cleanliness. We had originally ordered a mini-van from the hotel to pick us up from... More

Was this review helpful? Yes
Renee T, Guest Relations Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you so much for your review. We have read through it carefully, and will share the information to our management team. We will provide more training to our front-line staffs, and improve the service stability. Just for your info, we are going to renovate the whole resort this year. After the renovation, we strongly believe that the... More

Beijing, China
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 5, 2014

We stayed here in mid-Sept for 4 nights with kids in a pretty small deluxe room. Pros - very close to the park entrance & restaurants nearby in town (the only other 5* is the Intercontinental & it is 30 min drive each way from the park entrance - not worth it) - very good service (I left some clothes... More

Was this review helpful? Yes 1
Renee T, Guest Relations Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear guest, thank you very much for your precious comments and feedback. We are glad to know that our signature Sheraton hospitality meet your expectation. Regarding the guest rooms, we are going to renovating the whole hotel in 2014, and all of the facilities will be fully upgraded. We hope the new rooms and facilities will surprise our guests. Once... More

Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 5, 2014 via mobile

Stayed for 3-nights. The hotel is a RMB10 taxi ride to the park although the 15 min walk to the park is also quite scenic. It is much nearer compared to the Intercontinental and also located at a lower, more comfotable altitude. The room is warm in winter, bed is comfortable and the shower, strong and hot. Breakfast had options... More

Was this review helpful? Yes 1
Renee T, Public Relations Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear guest, Thank you for your precious comments. We will pass the feedback to out food and beverage team, and improve the breakfast buffet. We are glad to know that our location and facilities meet your expectation. We hope we can do even better to surprise you in future stay. We are looking forward to welcome you again! More

Chengdu, China
Contributor
13 reviews 13 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed December 17, 2013

We stayed here during Sept holiday in China. The hotel was large and service was ok. The restaurants were good with decent western food if you order al la carte as the buffet seemed mostly chin ease food. With traveled with our young boys and enjoyed our stay. The only issue we had with the hotel was that the hotel... More

Was this review helpful? Yes 2
Renee T, Guest Relations Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear guest, thank you very much for your precious comments and feedback. Our hotel management is very attentive about it. On behalf of our hotel management team, we sincerely apologize for the inconvenience caused. Rigorous room inspection will be done before the guests check in, and we are going to upgrade our hotel facilities soon. We are glad to know... More

Bangalore, India
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 9, 2013

Hi, Date of Travel - Dec-1,2,3 2013 Reasons for choosing this hotel - 1. I usually book room myself and plan my trip, and itternary. So except a few hotels, rests of the hotel websites were all in Chinese. 2. Being from southern part of India, I had never felt lower temperatures (below 12 degrees). Here it was 5 to... More

Was this review helpful? Yes 1
Renee T, Guest Relations Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear guest, Thank you for staying with us at Sheraton Jiuzhaigou Resort during your recent trip. I am very glad to hear that you were satisfied with the high standard of service we continually strive to achieve. We are glad that the locality of our hotel which near the Jiuzhaigou national park and shopping area was also an additional benefit... More

Lynnwood, WA
Top Contributor
64 reviews 64 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 14, 2013

We were a group traveling so our agent selected this hotel. I gave it 4 stars b/c of the location, the rooms were clean (not tired as some have stated). Free wi-fi is in the lobby which was ok b/c we got to sit as a group and chat while uploading pics, etc. The show at the hotel is worth... More

Was this review helpful? Yes
Renee T, Guest Relations Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear guest, thank you very much for your precious comments and feedback. Our hotel is just 1.5 km away from the entrance of Jiuzhaigou national park. It's very convenient for guests to shopping and visiting the scene spot. On behalf of our F&B team, we sincerely apologize for the inconvenience caused. We are going to take actions, and make sure... More

Been to Sheraton Jiuzhaigou Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Jiuzhaigou Resort

Also Known As:
Sheraton Jiuzhaigou Hotel Jiuzhaigou County
Sheraton Jiuzhaigou Hotel
Sheraton Jiuzhaigou
Jiuzhaigou County Sheraton
Address: Jiuzhaigou Scenic Spot, Aba Zhou, Jiuzhaigou County 623402, China
Location: China > Sichuan > Jiuzhaigou County
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Best Value Hotel in Jiuzhaigou County
#1 Top resorts Hotel in Jiuzhaigou County
#2 Luxury Hotel in Jiuzhaigou County
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Jiuzhaigou Resort 5*
Official Description (provided by the hotel):
Sheraton Jiuzhaigou Resort is closed to world-famous Jiuzhai Valley National Park, in our mountain view resort, enjoy our warm services and convenient facilities, we build the pure holiday relaxation environment here for your cozy and natural vocation stay experience. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood APAC, Agoda, Booking.com, Travelocity, HotelsClick, TripOnline SA and Ctrip DaoDao so you can book your Sheraton Jiuzhaigou Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Sheraton Jiuzhaigou Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.