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Sheraton Jiuzhaigou Resort

Jiuzhaigou Scenic Spot, Aba Zhou, Jiuzhaigou County 623402, China
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Sheraton Jiuzhaigou Resort
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Ranked #3 of 152 Hotels in Jiuzhaigou County
A recent review
4 of 5 stars reviewed 3 days ago
LaDolceVita27 King's Lynn, United Kingdom
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523 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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King's Lynn, United Kingdom
Top Contributor
295 reviews 295 reviews
70 hotel reviews
245 helpful votes 245 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a very large complex with 2 separate hotel wings and a large conference centre in between. We were warned by our tour guide not to expect normal Sheraton standards, whatever they may be, but we could see little difference between this hotel and the majority of 5* chain hotels throughout the world in which we've stayed. Uniformed flunkies... More 

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, We appreciate your time in sharing this review and are delight to hear that you enjoyed your overall stay and the service you received from our staff. We appreciate your time in sharing this review and look forward to welcoming you back again soon. Best regards, Renee Tang More 

Nofit
Contributor
13 reviews 13 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Good location quite close to Jiuzhaigou National Park it's possible to walk or take a taxi for 10 RMB. We had a nice and comfortable room nothing like some of the reviews stated, (may be the part we were in is newer?) The room is clean and the bed is comfortable. Places to eat are within walking distance The WIFI... More 

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. I am sorry that our breakfast buffet and the restaurant service did not meet your expectation. I will pass the feedback to our F&B manager, and if you give us a chance to earn back your trust, I can assure you that we will do our best to... More 

New Hyde Park, New York
Top Contributor
54 reviews 54 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent Hotel just outside the Nature Reserve. Excellent restaurant and excellent service. The staff are helpful and always with a smile. Small shopping area and many restaurants surround the hotel. Rooms are large and clean

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and hope to see you again very soon. Sincerely, Renee Tang More 

Top Contributor
139 reviews 139 reviews
81 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed 4 weeks ago

It looks like luxury and there is actually nothing to be mentioned about any type of malfunctioning. However, this does not feel like 5*. So, I would advise not claiming to be one. Running a hotel is about providing the right infrastructure but also to provide the right service an make sure your guest feels at home. Confusion between front... More 

Was this review helpful? Yes 1
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We strive to create positive and exceptional hotel experiences for our guests, and it's apparent in this case that we fell short. If you give us a... More 

Brisbane, Australia
Top Contributor
56 reviews 56 reviews
38 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 21, 2015

We stayed here as part of our tour and while it is the best hotel in the area it isn't 5 stars. The too was clean and beds were good. Internet was not always reliable. Buffet breakfast was average and there aren't much options for dinner elsewhere so we ate in the restaurant. One night there was a buffet only... More 

Was this review helpful? Yes 1
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Renee Tang More 

Singapore River, Singapore
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed April 14, 2015

Great location good selection of restaurant, rooms western standards, must try the mushroom hotpot when in season Hotel is walking distance to the unesco park Avoid high Chinese season April and October national holidays, jiuzhaigou is accessible by road but highly recommend flight from Chengdu or xian / Guangzhou

Was this review helpful? Yes 2
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for your kind compliments, it was our pleasure to have you as our guest. We are delighted that you chose to stay with us, and that you enjoyed our accessible location in Jiuzhaigou. Wild mushroom hotpot is our Chef's Recommendation, and best seller. We appreciate your time in sharing this review and look forward to welcoming... More 

Top Contributor
88 reviews 88 reviews
21 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed April 12, 2015

A better international hotel as compared to the local hotels in Jiuzhaigou. Minutes away from the entrance of jiuzhaigou and about 2-3 hours drive to huang long. About 8 hours drive to chengdu. Although sheraton is supposed to be a 5 star hotel but the interior of the room is a bit old. The ventilation is poor and if you... More 

Was this review helpful? Yes 2
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for your feedback which allows us to continually improve our facilities and service standards to ensure our guests enjoy positive and memorable hotel experience. We appreciate your continued support over the years, and sincerely apologize that your recent stay fell short of expectations. If you give us a chance to earn back your trust, I can... More 

Hong Kong, China
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 10, 2015

We stayed for 3 nights and I must say that I would strongly recommend this hotel if you want a convenient location in JiuZhaiGou Town. It's a mere 10-15 min walk from the Nature Reserve entrance. The hotel is a bit old, but it's well maintained and clean. I must say that at every touch point, we found the staff... More 

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for sharing your kind words and positive experience with us. We are delighted that you chose to stay with us for your trip to Jiuzhaigou, and that you enjoyed our accessible location in the heart of Jiuzhaigou Town. We appreciate your time in sharing this review and look forward to welcoming you back again soon. Best... More 

Shenzhen, China
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 8, 2015

Spent 2 nights here in early April 2015. A nice room at a good rate including breakfast buffet. Hotel is as you would expect for a Sheraton. Staff all spoke English well. Staff were quite helpful in calling taxi, purchasing park entrance tickets. Top tip: buy your tickets using the Park Ticket Vending Machine in reception. No waiting in lines... More 

Was this review helpful? Yes 1
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for sharing this review, we are delighted that you enjoyed your recent stay. As you mentioned, guest can purchase the Jiuzhaigou National Park ticket from the vending machine which located in our hotel lobby. We appreciate your time in sharing this review and look forward to welcoming you back again soon. Best regards, Renee Tang More 

Shanghai, China
Top Contributor
63 reviews 63 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 29, 2015

Def stay here if you want a place close to the National Park entrance. It's dated yes, but is clean, dry and staff are really keen to help. Just don't come here expecting world class Sheraton style, you'll be disappointed. Swimming pool was a real treat after a tough day walking for miles seeing some awesome scenery.

Was this review helpful? Yes 1
Renee T, Guest Relations Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for the positive review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sheraton Jiuzhaigou Resort More 

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