We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 151 Jiuzhaigou County hotels

Sheraton Jiuzhaigou Resort

5.0 of 5 Resort   |   Jiuzhaigou Scenic Spot, Aba Zhou, Jiuzhaigou County 623402, China
Hotel amenities
Sheraton Jiuzhaigou Resort
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Sheraton Jiuzhaigou Resort to your Saves list
Ranked #2 of 151 Hotels in Jiuzhaigou County
A recent review
3 of 5 stars reviewed 3 weeks ago
Lillian W Shanghai, China
Write a Review

508 reviews from our community

Traveler rating
    113
    248
    101
    36
    10
See reviews for
81
101
27
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (508)
  • Mar-May only
    (135)
  • Jun-Aug only
    (152)
  • Sep-Nov only
    (152)
  • Dec-Feb only
    (69)
All months
Shanghai, China
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Rooms -- clean, but not super clean. The carpet was iffy and our room was pretty dusty. Bathroom gout had a good amount of mildew. This appears to be an older property. Location -- it's close to the park. Food -- we had a great meal one night at the hotel restaurant. Overall solid Chinese food. I would eat here,... More 

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

malaysia
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The reasons why I booked this hotel were the close proximity to the Jiuzhaigou National Park and the ability of the staff speaking English. And I'm glad that Sheraton didn't disappoint me. Firstly, checking in was quite fast and efficient. I booked the hotel through Ctrip and all we had to do was to show our passports to check-in. The... More 

Was this review helpful? Yes 1
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for your kind compliments, we are delighted that you enjoyed an overall positive stay with us. Our convenient location in Jiuzhaigou and Sheraton signature service are our highlights. Regarding the breakfast, we suggest guests to buy a SPG Kid Pass for the child upon check in. It includes all day meals for kids. We appreciate your... More 

Singapore, Singapore
1 review
2 of 5 stars Reviewed December 28, 2014

My trip with friends to Jiuzhaigou (a party of 6) last week left everyone with wonderful impressions of the park but dreadful experiences at the Sheraton resort. The Sheraton resort was the natural choice for it's proximity to the park. We had reserved three executive suites with club benefits and were promised alternative arrangements for evening cocktails and breakfast in... More 

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We highly value every one of our guests... More 

Singapore, Singapore
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed December 25, 2014

The main advantage of this property is its proximity to the Jiuzhaigou Valley National Park entrance- a 3 minute drive by car from the hotel followed by another 5-10 minute walk to the main park entrance. The food in the Chinese restaurant, Pearl Court is good. Breakfast buffet in the Lake Cafe is fair. Everything else that comes next is... More 

Was this review helpful? Yes 2
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We highly value every one of our guests... More 

Bolton, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 22, 2014

Hotel is close to jiuzhaigou attraction . Room was very big and clean .there is always Chinese tea available at reception . Extra charge if you want to use the sauna .swimmimg pool is free. No wifi in room only available at lobby.

Was this review helpful? Yes 1
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad to know that you enjoyed your stay with us. Just for your info, internet is free for all of our in-house guests, and we apologize that some rooms are unable to connect to WIFI. Our IT department is working on it. We are looking forward to... More 

Singapore, Singapore
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 15, 2014

Was at Jiuzhaigou early dec 2014. It was winter, off peak season. Didnt managed to get onto the mini bus RMB 45, dropped passengers directly at hotel. Took a taxi instead cost RMB 300. Spoke to taxi driver and arranged to pick us go huang long park the next day. Upon arrival at Sheraton, we were given free upgrade due... More 

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Renee Tang More 

New York City, New York
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 4, 2014

We stayed here in October for three nights and we’re very glad we chose this over the InterContinental just based on location alone (didn’t actually see interior of the InterContinental.) Yes the rooms are bit dated but if you’re there to visit the park you’re not going to be spending a lot of waking hours in your room. We had... More 

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for choosing to stay with us, it was our pleasure to have you as our guest. We are delighted to hear that you experienced a quick and seamless check-in/out. Our lobby lounge is a tranquil enclave for guests to enjoy drinks and smacks. Thank you for highlighting the convenience of our location. Our guests do enjoy... More 

Bangalore
Top Contributor
210 reviews 210 reviews
88 hotel reviews
153 helpful votes 153 helpful votes
4 of 5 stars Reviewed December 4, 2014

We stayed for 2 nights in this hotel on 26th and 27th Sept at this hotel. The hotel is surrounded by mountains and the lobby is very huge! But the room was not that big and definitely old, very old... must be built in 1970s and would have been the most modern one at that time! One has to jump... More 

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for your kind compliments, we are delighted that you enjoyed an overall positive stay with us. We are going to renovate the hotel and upgrade the facilities this year. We appreciate your time in sharing this review and look forward to welcoming you back again soon. Sincerely, Renee Tang More 

nj
Top Contributor
132 reviews 132 reviews
109 hotel reviews
99 helpful votes 99 helpful votes
1 of 5 stars Reviewed November 18, 2014

This has got to be one of the worst hotels we have ever stayed in. It should be embarrassing to the Sheraton family of hotels to include this one. We were extremely disappointed on numerous levels, in particular given the excessively high prices for the rooms here. Obviously, they charge that much because they can. It is the only close-by... More 

Was this review helpful? Yes 2
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Woodside, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 15, 2014

Room: 3/5. This hotel is dated. The rooms look like it was built in the '70/'80s and has not been updated. My husband and I stayed in a suite, Room 2224. It was spacious with large living room, bedroom and bathroom. Clean, neat and comfortable. It was a smoking room, but checked to make sure that it was not smoky,... More 

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for the great and specific review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renee Tang More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sheraton Jiuzhaigou Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Jiuzhaigou Resort

Address: Jiuzhaigou Scenic Spot, Aba Zhou, Jiuzhaigou County 623402, China
Location: China > Sichuan > Jiuzhaigou County
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Jiuzhaigou Resort 5*
Number of rooms: 482
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Expedia, Starwood APAC, Ctrip TA, Despegar.com, TripOnline SA and Odigeo so you can book your Sheraton Jiuzhaigou Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Jiuzhaigou Hotel Jiuzhaigou County
Jiuzhaigou County Sheraton
Hotel Style:
#1 Top resorts Hotel in Jiuzhaigou County
#2 Luxury Hotel in Jiuzhaigou County
#2 Best Value Hotel in Jiuzhaigou County

189 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (149)
Viewed
Hotel & grounds (19)
Viewed
Room/suite (15)
Viewed
Dining (8)
Viewed
Bathroom (5)
Viewed
View from room (6)
Viewed
Business center/function rooms (2)
Viewed
Other (94)

Management photos: Courtesy of the property manager

Viewed
All management photos (40)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (5)
Viewed
Dining (1)
Viewed
Pool/beach area (1)
Viewed
Other (32)
Hotels you might also like...
Check In Check Out
Price Your Stay