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Sheraton Jiuzhaigou Resort

Jiuzhaigou Scenic Spot, Aba Zhou, Jiuzhaigou County 623402, China
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1 room 1 guest
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Sheraton Jiuzhaigou Resort
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547 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (547)
  • Mar-May only
    (153)
  • Jun-Aug only
    (173)
  • Sep-Nov only
    (152)
  • Dec-Feb only
    (69)
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London
Level Contributor
130 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Very comfortable stay, don't expect a top 5* hotel but decent nonetheless. Expensive but probably the best place to stay that is close to the national park (25 min walk). Very helpful staff. Note that you can buy tickets to the park at the hotel on the day before - they have a machine but this only accepts alipay. Room... More 

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Istanbul, Turkey
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A little expensive, but perhaps it's one of the best choice in Jiuzhaigou. But just a reminder that since Jiuzhaigou is a mountain area place, the same level's accommodation is not as good as the big city's.

Was this review helpful? Yes 1
Renee T, Guest Experience Team at Sheraton Jiuzhaigou Resort, responded to this review

Dear guest, Thank you for your kind recommendation, we are delighted that you enjoyed your recent stay and look forward to welcoming you back again soon. Best regards, Sheraton Jiuzhaigou Resort More 

Singapore
Level Contributor
98 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've been to Jiuzhaigou four times and stayed in three different five star hotels. This is the only of the three that actual approaches real five star service. From the moment I arrived, the staff went to great lengths to help me. I'd planned to leave my luggage at the desk from 11 am and to visit the national park,... More 

Was this review helpful? Yes 1
Renee T, Guest Experience Team at Sheraton Jiuzhaigou Resort, responded to this review

Dear guest, Thank you for sharing this review, we are delighted that you had an overall positive stay and enjoyed the comfort of our guestroom and warm service provided by our staffs. If you would like to avoid the tour groups, I suggest that you can come to visit in winter time. There will be blue ice waterfall and beautiful... More 

Singapore, Singapore
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We've decided to spent our summer Holliday in China and visiting the Sichuan province with 4 days in Huanglong and Jiuzhaigou. We were prepared to the challenge on Chinese hotels with not English speakers and Chinese breakfast that's why we book for three nights this 4 star hotel hoping to enjoy the valley scenery with a certain western hospitality. Price... More 

Was this review helpful? Yes 1
Renee T, Guest Experience Team at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for selecting us as your choice of accommodation on your recent trip to Jiuzhaigou. We appreciate the time you have taken to share your experiences; it is through continuous feedback that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. We are regretful that your... More 

Singapore, Singapore
Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed July 13, 2015

Stay at this hotel if you want: 1. slow internet connection 2. safe box not working 3. fridge not working 4. paints stained in toilet 5. broken titles in toilet 6. air cooler than the room!- air con not working. stayed 3 nights with a fan provided by the hotel 7. Very patient and helpful staff 8. great breakfast 9.... More 

Was this review helpful? Yes
Renee T, Guest Experience Team at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for selecting us as your choice of accommodation on your recent trip to Jiuzhaigou. We appreciate the time you have taken to share your experiences; it is through continuous feedback that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. We are regretful that your... More 

San Francisco, California
Level Contributor
105 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed July 12, 2015

My cousins and i booked 2 rooms and stayed 2 nights. The hotel location is as good as you can find. It is very close to the entrance of the National park. The front desk staff were very helpful informing us of the park shuttles and the park cafeteria. The rooms are spacious and adequate. From the design, one cam... More 

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Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, We appreciate your kind review and are delighted that you had a positive experience with us. We have taken your feedback on board and appreciate your time taken to do so, and look forward to welcoming you back again soon. Best regards, Renee Tang More 

A TripAdvisor Member
4 of 5 stars Reviewed July 10, 2015

Lovely room! Internet was more reliable than other locations we visited in China. Restaurant was very good but they are very proud of their wines -- way overpriced! (Note: that was not unusual in our travels across different cities). Would be happy staying here again.

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, We appreciate your time in sharing this review and are delight to hear that you enjoyed your overall stay and the internet. We appreciate your time in sharing this review and look forward to welcoming you back again soon. Best regards, Renee Tang More 

Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed July 2, 2015

We stayed here two nights while visiting the amazing Jiuzhai Valley nature reserve in late June. After some bad experiences with local hotels, we picked the Sheraton as it was a safer option and is in a good location. - Location is great. About 500m from the bus terminal. When you walk out from the bus terminal, turn right away... More 

Was this review helpful? Yes 1
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for sharing your kind words and positive experience with us. We are delighted that you chose to stay with us for your trip to Jiuzhaigou, and that you enjoyed our accessible location in the heart of Jiuzhai valley. We appreciate your time in sharing this review and look forward to welcoming you back again soon. Best... More 

Sydney, Australia
Level Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed June 16, 2015

After travelling many hours from Chengdu, our tour coach finally arrived at Sheraton Jiuzhaigou for our overnight stay to get ready for the next day trip to Jiuzhaigou national park. The hotel ground was massive with hotel rooms in separate buildings from the restaurants. Our room was clean and cosy, bed was comfortable for a good night rest after having... More 

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for sharing your comments with us, we are glad that you enjoyed the stay with us, and the diverse breakfast buffet at the hotel. We appreciate your time in sharing this review and look forward to welcoming you back again soon. Best regards, Renee Tang More 

Singapore, Singapore
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 12, 2015

Our room has the Sheraton New wifi so we are happy. I am happy with the clean Sheraton sweet sleeper bed and the clean toilet: big shower head, white wash basin, branded toilet bowl. Both clean bed and clean toilet are very important to me when I check into hotels. The carpet is very old but I wore bedroom slippers... More 

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, We appreciate your kind review and are delighted that you had a positive experience with us. We strive to create warm hotel experiences from the moment of arrival until long after our guests depart, and we are glad that you enjoyed a seamless and positive stay. Thank you for your compliments about our associates and Zoe & Leon... More 

Hotel Review Summarization

What travelers say

  • Park entrance(8)
  • Best hotel(3)
  • Dinner Buffet(3)
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