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All 151 Jiuzhaigou County hotels

Sheraton Jiuzhaigou Resort

5.0 of 5 Resort   |   Jiuzhaigou Scenic Spot, Aba Zhou, Jiuzhaigou County 623402, China
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Sheraton Jiuzhaigou Resort
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Ranked #2 of 151 Hotels in Jiuzhaigou County
A recent review
4 of 5 stars reviewed 1 week ago
Nancy S Woodside, California
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496 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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nj
Top Contributor
131 reviews 131 reviews
109 hotel reviews
91 helpful votes 91 helpful votes
1 of 5 stars Reviewed 1 week ago

This has got to be one of the worst hotels we have ever stayed in. It should be embarrassing to the Sheraton family of hotels to include this one. We were extremely disappointed on numerous levels, in particular given the excessively high prices for the rooms here. Obviously, they charge that much because they can. It is the only close-by... More

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More

Woodside, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Room: 3/5. This hotel is dated. The rooms look like it was built in the '70/'80s and has not been updated. My husband and I stayed in a suite, Room 2224. It was spacious with large living room, bedroom and bathroom. Clean, neat and comfortable. It was a smoking room, but checked to make sure that it was not smoky,... More

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for the great and specific review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renee Tang More

Malaysia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The Sheraton Jiuzhaiguo is definitely not a 5* hotel. We stayed for 3 nights. It is rundown, the air-conditioner in the room does not work and the shower runs hot and cold, so one ends up hopping in and out of the shower as the shower temperature changes its mind! Either scalding hot or somewhat (not freezing) cold. Breakfast was... More

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More

Hong Kong, China
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our five point review: 1. Stayed 2 nights. On the property alone, would have rated it 3, however due to the proximity to the main park entrance as well as the helpfulness of the staff - would upgrade it to a 4! 2. You can buy tickets to Jiuzhaigou INSIDE The hotel! This little convenience should not be overlooked as... More

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Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for the review of our hotel. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are going to renovate the whole hotel soon. All of the facilities will be upgraded, and more training will provide to our associates. We look forward to welcoming... More

Los Angeles, California
Top Contributor
130 reviews 130 reviews
57 hotel reviews
136 helpful votes 136 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was surprised to be booked at a Sheraton in the middle of a small town in China. I was excited because I had expectations this Sheraton would have similar amenities as other Sheratons I've stayed at. Although the hotel itself was nice, it definitely needs to be updated. The rooms feel old, the shower had mildew, the lighting is... More

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More

Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I was there for 2 nights to visit the parks there. Hotel was a class above the other hotels in the area. My room was clean and neat. Breakfast area was a distant from my room. Overall a good experience.

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you in this dreamland again very soon. Sincerely, Renee Tang More

Rg
Contributor
13 reviews 13 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 22, 2014

We staye for two nights and used the hotel as base for our excurisions of the nearby national nature parks, that are splendid. the hotel itself is OK+, location being it's main strength. Rooms are spacious but a little warn out. Service is very good, mindfull and efficient. Hotel restaurants are very very expensive for dinner so exploring the options... More

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We aim to deliver excellent hotel experiences to all our guests, and are glad that our associates played a significant role in enhancing your stay. We will pass your feedback of the breakfast and dinner to our restaurant management team. We appreciate your time in sharing this review... More

Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 19, 2014

Public rooms and dining quality are splendid but rooms are cramped and "tired". SPG travelers should know that a 2000RMB deposit must be made to "charge" meals or massage at the hotel and when depleted, one must run to the reception desk to make another payment. Not only is this a nuisance in the midst of a meal but if... More

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Renee Tang More

Brisbane, Australia
Contributor
12 reviews 12 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 11, 2014

The exterior and lobby of the Sheraton Jiuzhaigou are what you would expect of a 5 star resort, however the service, restaurant and rooms were of a low standard for a Sheraton resort. I recently travelled to the national park with 4 other people. My husband and I stayed in room 2626 on a Starwood preferred guest floor. Firstly, our... More

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. As our resort was built in 2000, some... More

Asheville, North Carolina
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 8, 2014

This sheraton was the most expensive hotel I've ever stayed at. It's the only western style hotel near the national park.( which is every bit as wonderful and interesting as a park can be,) The room was clean and unremarkable, the location was quiet, the service was good, and because few foreigners know about the splendid park nearby there are... More

Was this review helpful? Yes
Renee T, Digital Sales & Marketing Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renee Tang More

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Additional Information about Sheraton Jiuzhaigou Resort

Address: Jiuzhaigou Scenic Spot, Aba Zhou, Jiuzhaigou County 623402, China
Location: China > Sichuan > Jiuzhaigou County
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Jiuzhaigou Resort 5*
Number of rooms: 482
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Also Known As:
Sheraton Jiuzhaigou Hotel Jiuzhaigou County
Jiuzhaigou County Sheraton

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