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Sheraton Jiuzhaigou Resort

Jiuzhaigou Scenic Spot, Aba Zhou, Jiuzhaigou County 623402, China
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1 room 1 adult
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Sheraton Jiuzhaigou Resort
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577 Reviews from our TripAdvisor Community

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Union City, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I booked two rooms at this location. Because it was in winter, they turned off the heater. Doesn't make sense right? They turn it off from 9am to 5pm. What kind of stupid design is the heating system? Individual rooms can't control the heater? So if you don't turn the fan off after 9am, cold air is gonna get blown... More 

Helpful?
Thank Jane D
Renee T, Guest Experience Team at Sheraton Jiuzhaigou Resort, responded to this review

Dear guest, Thank you for sharing your feedback which is essential in our constant efforts to continually improve our service standards. We appreciate your sharing regarding the heating system and bathtub problem, and will be addressing this with the respective leaders in the areas you mentioned. Please be assured that our guests' feedback is taken on-board and duly addressed in... More 

Portland, Oregon
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 24, 2015

Three of us stayed during the off-season and paid about $60/night for a room with two beds--amazing and totally worth it after long hiking days. The shower was unendingly hot and the room had a bathtub to soak in. All the room amenities were appropriate and restocked daily: shower supplies, slippers, robes, mini-fridge, and tv with two English movie channels--although... More 

Helpful?
Thank Bret C
Renee T, Guest Experience Team at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for your generous review. We are pleased that you had a wonderful stay and liked our room, and we will pass the breakfast feedback to our F&B team. We look forward to welcoming you back on your next visit to Jiuzhaigou! Best regards, Sheraton Jiuzhaigou Resort More 

Seattle, Washington
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed December 17, 2015 via mobile

This is the closest international hotel to the park. We were happy in general with the service provided. As others mentioned, the rooms could use updating. The location is great - walking distance from the park and restaurants. We only had breakfast at the hotel and it was decent. The airport pickup is ridiculously priced at 1000RMB. The car they... More 

Helpful?
1 Thank Diana M
Renee T, Guest Experience Team at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you very much for your generous review. We are pleased to hear that you had a wonderful stay and appreciated our service of our associates, breakfast and the convenient location. We will pass the feedback of the airport pick up service to the management team. Thank you for choosing to stay with us and we look forward... More 

Singapore
Level Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed December 13, 2015 via mobile

I went to jiuzhaigou with a tour group and we stayed here for 2 nights. Lobby hotel is nice, room is big and comfy. However, toilet looks old. I was pretty excited to stay here because sheraton was the only international hotel I stayed during my 8 days trip. I had no worry about the food at all as they... More 

Helpful?
1 Thank Beaniee
Renee T, Guest Experience Team at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for your positive review. We are delighted to know that you had a wonderful stay and appreciated our room, restaurants, the service of our associates and our convenient location. Thank you for choosing to stay with us and we look forward to extending the warm Sheraton hospitality to you on your next visit to Jiuzhaigou! Warm... More 

Singapore, Singapore
2 reviews
2 of 5 stars Reviewed December 5, 2015 via mobile

Requested for higher floors when booking but declined when check in. Staff here are totally not friendly, conceraige can play phone when they station at the entrance. Staff told me there is no spoon because the drawer was locked even in breakfast time, there are great grooming improvement needed for its staff or I feel like I am in a... More 

Helpful?
Thank wayne8003
Renee T, Guest Experience Team at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for sharing your constructive feedback with us. We appreciate your highlight on the areas of shortfall you had observed during your recent stays with us. First and foremost, I would like to extend my sincere apologies for your less than satisfactory experience. It certainly comes as such a disappointment to learn of your comments on us.... More 

Chicago, Illinois
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 19, 2015

The Hotel has a good location close to the park entrance and is therefore a great choice to stay at. Rooms are outlived, which would not be a big of a concern as you are exploring the countryside, however the cleaning standards are definitely not up to a international 5star hotel and rather off-putting. Reception is rather unfriendly and with... More 

Helpful?
Thank SharpChicago
Renee T, Guest Experience Team at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for selecting us as your choice of accommodation on your recent trip to Jiuzhaigou. We appreciate the time you have taken to share your experiences; it is through continuous feedback that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. We look forward to welcoming... More 

Hanoi
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed November 4, 2015

The hotel is very closed to Jiuzhaigou National Park and this is the reason we selected it. Sheraton Jiuzhaigou offers a nice space, clean room and good service. Staffs can speak English and provide good service and help. Foods are acceptable only. Breakfast is expensive. A la carte menu has a lot of choices in term of Chinese and western... More 

Helpful?
Thank sunflowerhanoi
New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 27, 2015

My first hour at the hotel was a shocker and it was a great disappointment for me, who has stayed in many Sheraton hotels around the world, over the years. Simply put, let me list the issues I encountered during the first hour after I checked in to my room: (1) The room's bathtub had mold in black and grey... More 

Helpful?
1 Thank jkny2015
Renee T, Guest Experience Team at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for sharing your constructive feedback with us. We appreciate your highlight on the areas of shortfall you had observed during your recent stays with us. We are regretful that your experience on your recent visit has fallen short of your expectations. Please accept our sincere apologies for the discomfort that you experienced. We have since re-emphasised... More 

Hong Kong, China
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed October 21, 2015 via mobile

We were very disappointed by our experience and would not recommend the Sheraton to anyone who is expecting a 5-star experience from one of the top international hotel brands. Pros: - The location of the Sheraton is the main positive especially once you are done at Jiuzhaigou National Park. The heavy traffic outside the park due to the single lane... More 

Helpful?
Thank Walter L
Renee T, Guest Experience Team at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for selecting us as your choice of accommodation on your recent trip to Jiuzhaigou. We appreciate the time you have taken to share your experiences; it is through continuous feedback that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. We are regretful that your... More 

Guangzhou, China
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed October 13, 2015

I stayed in Sheraton JZG during my Sep JZG trip, great hotel with great location. It is around 5 mins taxi drive to JZG National Park (20RMB), some staff can speak English. It is also within 5 mins walk to a night markets where you can find sourvenirs.

Helpful?
Thank Michelle_leha
Renee T, Guest Experience Team at Sheraton Jiuzhaigou Resort, responded to this review

Dear Guest, Thank you for sharing this positive review, we are delighted that you enjoyed your recent stay and our convenient location in Jiuzhaigou. We look forward to welcoming you back when you next return to Jiuzhaigou. Best regards, Sheraton Jiuzhaigou Resort More 

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