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Hampton Inn - Colonnade

Certificate of Excellence
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3400 Colonnade Parkway, Birmingham, AL 35243
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1 room 1 guest
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Hampton Inn - Colonnade
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253 Reviews from our TripAdvisor Community

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Traveler rating
    120
    65
    42
    16
    10
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40
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88
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Madison
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW

The service was good. staff polite. Breakfast seemed good even had bagels that were fresh. Good variety of yogurts. The internet was a bit strange as I didn't realize there were tiers based on what level of guest you were. most hotels have one internet. TV kept freezing up but this was probably because of the electrical "storm" which could... More 

Review collected in partnership with Hampton

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Baton Rouge, Louisiana
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Had another great stay at this hotel. Great location for my trip. Close to restaurants, quiet even though the hwy is right there. Room was comfortable, AC worked well, had room on first floor close to an exit. The only negative was the freezer in the fridge was just about iced up, didn't cool as well as it should have.... More 

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Seattle, United States
2 reviews
2 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel once before and it wasn't great but this time, it was really uncomfortable. The room was very damp and almost dank. The towels didn't absorb water. The room didn't feel very clean. The toilet didn't work well and when we reported it, the manager didn't fix it. Very nice employees but I don't get the... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
melony t, Front Office Manager at Hampton Inn - Colonnade, responded to this review

Thank you for reaching out to us regarding your stay at our hotel. We are continuously looking for ways to better serve our guest and feedback like yours is always appreciated. Please give me a call at 205-967-0002 so we can discuss how we can improve to make sure you have an amazing experience during your next stay. Thank you,... More 

Huntsville, Alabama
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall, I was underwhelmed. Hampton Inn Colonnade was my 2nd choice. At the last minute, I decided to stay in Birmingham. The room size was okay. The room was clean. The bathroom was clean. The staff was very friendly and professional. The complementary breakfast was okay, a descent variety of choices that was served hot. The best part of this... More 

Was this review helpful? Yes
melony t, Front Office Manager at Hampton Inn - Colonnade, responded to this review

Thank you for your review! We want to thank you for letting us about the things you found exceptional and for letting us know where we can improve. Thank you again for taking the time to review our hotel! Hospitably, Melony Thomas Front Office Manager More 

Lawrenceville, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I was greeted by very professional front desk staff, and the entire stay (room, breakfast, staff) made this business trip a success. I would definitely stay again, and recommend to colleagues. The location and surrounding choice eating establishments also gave a variety of selections.

Review collected in partnership with Hampton

Was this review helpful? Yes
melony t, Front Office Manager at Hampton Inn - Colonnade, responded to this review

Thank you for taking the time to review our hotel! Reviews like this make us very proud of our hotel! Thank you for telling everyone how pleased you were with our rooms, breakfast and staff. We work hard to ensure that every guest has an enjoyable stay! We hope to see you next time you’re in Birmingham! Hospitably, Melony Thomas... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

Beds caved in so fitted sheets kept coming off in the middle of the night. AC could not be controlled. Couldn't even turn the AC fan on to drown out the hallway noise, which was bad as well. They were out of several breakfast items at 930 though it was suppose to go until 10. We slept as long as... More 

Was this review helpful? Yes
melony t, Front Office Manager at Hampton Inn - Colonnade, responded to this review

First of all, I'd like to thank you for providing feedback on your experience at our hotel. We apologize for the inconvenience that you experienced while a guest at our property. Please feel free to contact myself or any member of our management team at 205-967-0002 should you require further assistance. Thank you for choosing Hampton Inn. Hospitably, Melony Thomas... More 

DFW, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We had a very positive experience at our stay at Holiday Inn Birmingham. The staff was very friendly and helpful and made sure that we were satisfied. The full breakfast offered many options of freshly prepared, delicious foods. The rooms were clean and very comfortable.

Review collected in partnership with Hampton

Was this review helpful? Yes
melony t, Front Office Manager at Hampton Inn - Colonnade, responded to this review

Thank you for taking the time to review our hotel and for telling everyone about our great breakfast! Our top priority is to ensure that each guest leaves completely satisfied. Thank you for letting us know that we are succeeding! We hope that we have made you lifelong fans of the Hampton Inn brand! Thank you again, Melony Thomas Front... More 

Saint Louis, Missouri
1 review
5 of 5 stars Reviewed 4 weeks ago

We enjoyed the handicapped accessible room, pool with lift and breakfast bar. The room accessible room we had was a little cramped for a wheel chair. The staff was very friendly and helpful. Good access to parking lot, pool and dining area.

Review collected in partnership with Hampton

Was this review helpful? Yes
melony t, Front Office Manager at Hampton Inn - Colonnade, responded to this review

Thank you so much for giving us such a wonderful review! It makes us very proud to know that we exceeded your expectations, something we strive to do with each guest. I am glad to know that we provided you with exceptional customer service. We look forward to seeing you again! Hospitably, Melony Thomas Front Office Manager More 

Los Angeles, California
2 reviews
1 of 5 stars Reviewed 4 weeks ago

The customer service in this hotel is a joke, they never cleaned my room and after I called twice, the girl was so nasty and told me I was too late to have my room cleaned, that I had a do not disturb sign on my door that morning......I did and took it off at 10:30 am when I left.... More 

Was this review helpful? Yes
melony t, Front Office Manager at Hampton Inn - Colonnade, responded to this review

Thank you for reaching out to us regarding your stay at our hotel. We are continuously looking for ways to better serve our guest and feedback like yours is always appreciated. Please give me a call at 205-967-0002 so we can discuss how we can improve to make sure you have an amazing experience during your next stay. Hospitably, Melony... More 

Vicksburg, Mississippi
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

the rooms are large. We did have a problem with wifi(we never was able to connect). This may seem like a strange comment but on both beds the fitted sheet came loose and was annoying. I remade the bed but it came off again. I went to breakfast around 930 and the area was a mess

Was this review helpful? Yes
melony t, Front Office Manager at Hampton Inn - Colonnade, responded to this review

First of all, I'd like to thank you for providing feedback on your experience at our hotel. We are always looking for ways to better serve our guest and feedback like yours is critical to helping us achieve this. Should you choose to stay with us again please feel free to select a room on any floor as our hotel... More 

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