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Hampton Inn - Colonnade

Certificate of Excellence
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3400 Colonnade Parkway, Birmingham, AL 35243
1 room 1 adult
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Hampton Inn - Colonnade
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288 Reviews from our TripAdvisor Community

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3 of 5 stars Reviewed 2 days ago NEW

The staff was pleasant and courteous. There was a mix up with our group reservation, but it was resolved. We used The Hampton Inn as the grooms family for out of town guests. The hotel suited our needs for the price and was in a great locations for us. Close to the wedding venue and many quality eating options nearby.

Review collected in partnership with Hampton

Helpful?
Thank Lynnomchina
Birminham, United States
3 of 5 stars Reviewed 4 days ago NEW

The staff was nice enough, but we were gone for 5 hours from our room, and when we returned, it had not been serviced. It was very disappointing, and they did bring down towels, etc, but I expected it to be clean.

Review collected in partnership with Hampton

Helpful?
Thank John B
2 reviews
2 of 5 stars Reviewed 1 week ago

Faucet in tub would not stay in place therefore I either had extremely hot or very cold water, tub stopper was pulled out so had to "put in" before tub would hold water and maid service was not good, left blanket unfolded on 2nd bed, dirty towels hanging in shower. Usually I have very good experiences with Hampton but was... More 

Review collected in partnership with Hampton

Helpful?
Thank neldae2016
Hampton Inn C, Sales Coordingator at Hampton Inn - Colonnade, responded to this review

neldae2016, We are so sorry that we were not able to provide you with a better quality of service! This is not typical of Hampton staff. Your feedback will help us improve our customer experience. We do hope that the next time you're in the area and you need a place to stay, you'll give us another chance to prove... More 

Montgomery, AL
2 reviews
4 of 5 stars Reviewed 2 weeks ago

room was relatively large, everything worked- tv remote repaired upon request., bed too soft, still nursing backache, nice night overall 200 characters is a lot of characters, way too many characters to be absolutely required. how about accepting any number of characters, rather than requiring 200, i can ramble for a while and I will, but I think you are... More 

Review collected in partnership with Hampton

Helpful?
Thank hdbowden
Hampton Inn C, Sales Coordinator at Hampton Inn - Colonnade, responded to this review

hdbowden, We appreciate you taking the time to give us some feedback regarding your most recent stay. We're so pleased that everything went well and everything was up to your standards! We can't wait until you come back to stay with us! As for the character count, I agree that 200 is a lot, especially if you can say what... More 

Birmingham, Alabama
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I usually stay at the Hampton Inn located in Mountain Brook which is always clean and convenient. I stayed at this property for two nights this week while in town on business and regretted it almost immediately. When I entered the room there was trash on the floor in the corner from the previous guest's coffee wrapper, as well as... More 

Helpful?
Thank kaconwa1
Hampton Inn C, Sales Coordinator at Hampton Inn - Colonnade, responded to this review

Kaconwa1, I am so sorry to hear that you did not enjoy your latest stay with us. We would like to extend our sincerest apologies that we did not maintain the Hampton Quality standards. We appreciate you taking the time to leave your feedback. This will definitely help us and motivate us to make sure we keeping up with our... More 

Alpharetta, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

You may want to consider others. Location is great, staff is great, but the rooms, hallways, elevator, and lobby did not appear to be Hampton Inn "clean and fresh". I'm a Hampton and Hilton fan, but this one has degraded over the past 2-3 years.

Review collected in partnership with Hampton

Helpful?
Thank Florenda S
Hampton Inn C, Sales Coordinator at Hampton Inn - Colonnade, responded to this review

Florenda S., We are so sorry to hear that we did not meet your standards during your latest stay with us. I can assure you, our housekeeping staff is trained and knowledgeable about Hampton quality cleaning. Perhaps the next time you are in the area you will consider giving us a second chance to prove that we are a Hampton... More 

Houston, Texas
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This hotel was located perfectly close to everything from shops, restaurants, gyms, and the Galleria!!! Everything you need was just a complimentary shuttle away;) I liked that it wasn't too small nor too big of a hotel, so everyone had some peace, quiet, and privacy which is what one needs after traveling all day!! This is a great hotel with... More 

Helpful?
Thank Alex V
Hampton Inn C, Sales Coordinator at Hampton Inn - Colonnade, responded to this review

Dear Alex V., We are so pleased to hear how much you enjoyed your stay! We are always happy to do whatever we can to make your time with us as great as possible. Thank you for taking the time to give us such a raving review. Feedback like this helps us maintain our quality and standards. We can't wait... More 

Lowndesboro, United States
Level Contributor
2 reviews
5 of 5 stars Reviewed January 2, 2016

My wife and I were in Birmingham only one night for the Birmingham Bowl so convenience and efficiency were very important. We were not disappointed. This hotel has easy access from I-459, great restaurants and shopping close by, efficient check in and check out, clean, comfortable room, tasty complimentary breakfast. Perfect for our needs!

Review collected in partnership with Hampton

Helpful?
Thank Richards W
Hampton Inn C, Sales Coordinator at Hampton Inn - Colonnade, responded to this review

Mr. Richards, We are so pleased to hear that we were able to suit all of your needs during your stay! Thank you so much for taking the time to give us some feedback. Comments like this keep our spirits up and help us maintain our quality and standards. We hope you will think of us next time you need... More 

spring, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 29, 2015

This hotel is a little aged but is still my preference when I am driving from Texas to the east coast. The staff is wonderful, the hotel is quiet even though it is right beside the interstate. The breakfast is great.

Review collected in partnership with Hampton

Helpful?
Thank Michelle W
Hampton Inn C, Sales Coordinator at Hampton Inn - Colonnade, responded to this review

Thank you so much for such a positive review! We appreciate you taking the time to share your experience. We are looking forward to having you stay with us again. Thanks so much! More 

Ardmore, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 23, 2015

Arrived at check in to a dirty lobby and a cold front desk person. Elevator was dirty as well as the landing on the floor of my room. Wrote Dust me on table outside of elevator in dust. Toliet had mold around the rim and there was some kind of fluid stain on the ottoman. Dusty, dirty, dingy and worst... More 

Helpful?
1 Thank Nicholas M
Hampton Inn C, Sales Coordinator at Hampton Inn - Colonnade, responded to this review

Nicholas M, First, I would like to thank you for taking the time to share your recent experience with us. Candid feedback, such as yours, only helps us to improve the quality and service we strive to provide our guests. We hope that you will give us another try next time you are in Birmingham. Sincerely, Chelsey Majors Sales Coordinator More 

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