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Marriott Birmingham

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3590 Grandview Pkwy, Birmingham, AL 35243
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243 reviews from our community

Traveler rating
    131
    74
    22
    11
    5
See reviews for
32
21
16
148
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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  • Swedish first
  • Any
English first
  • All months
    (243)
  • Mar-May only
    (70)
  • Jun-Aug only
    (48)
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    (72)
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    (53)
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Top Contributor
170 reviews 170 reviews
12 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were here for one night and without a reservation. Upon entering the hotel, the staff greeted us promptly. Check in was smooth. The staff was professional and accommodating. Our room was clean and comfortable. We ate supper at the River City Grille, which I recommend. We would stay here again if given the opportunity.

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Boston, Massachusetts
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

This is a "bottom 10%" Marriott hotel. I stay in Marriott properties over 100 times a year and this is one of the most disappointing. The service is way below standard. The food is something to avoid, and the hotel needs updating. The only good thing is the location is close to shopping and restaurants.

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Matt S, General Manager at Marriott Birmingham, responded to this review

Dear Rantall, Thank you for the feedback on your recent experience with us. I am terribly sorry for the challenges you faced in our restaurant . Your comments have been addressed with the appropriate members of my team, I will make sure that it gets addressed immediately. We appreciate your business and loyalty and I am truly regretful of your... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I enjoy staying here on Buisness each time I visit the Birmingham area. The staff is extremely friendly and the hotel is clean. The hotel is centrally located between some nice shopping places ( malls & plazas) as well as restaurants for some good eats.

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Best Customer service, Miss Yvonne and Tammy was extremely nice and helpful. It's tough being away from home but these two ladies sure know how to treat their guest right. They treated me like family.

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Liverpool, United Kingdom
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed in the Birmingham Marriott last weekend, excellent location (about a 15 minute walk into the city centre, or a 5 minute walk to Broad Street). The staff on the front desk were very helpful and friendly, Dario and Hannah were personable and nothing was too much trouble. Excellent members of staff! The room itself was very spacious - we... More 

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1 review
3 of 5 stars Reviewed 4 weeks ago

Stayed 3 nights at this hotel and ate at the bar each night. OMG pack a jacket.....the bar / restaurant is freezing! !!!. Several people complained, but the staff looked at us like we were crazy. In fact one staffer said "he can come back here and work....it is hot as hell back here".....REALLY...?????? Pack a jacket folks...even in late... More 

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Matt S, General Manager at Marriott Birmingham, responded to this review

Thank you for taking the time to provide us valuable feedback on your recent stay with us at the Birmingham Marriott. It is very troubling to know how poorly we communicated while you were with us during you recent visit. We can, and are, much better than we showed you. Please accept my sincerest apologies for the A/C issues and... More 

Senior Contributor
21 reviews 21 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 19, 2015

Been staying here for about 3weeks off and on. The staff is super friendly. The lounge is on the 8th floor and not on any key security other than in the elevator so I'm pretty sure some people ride up hoping to go to floor 8. The food has been a variety in the evenings and the standard breakfast. However,... More 

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John M, General Manager at Marriott Birmingham, responded to this review

Good Morning Hallie I would like to thank you for your feedback regarding your stay at the Birmingham Marriott. Without our loyal Marriott customers such as you giving us the good and bad feedback we would not be able to continually get better in our service. Thank you so much for the kind words about the staff and concierges floor.... More 

Madison, Alabama
Top Contributor
320 reviews 320 reviews
62 hotel reviews
422 helpful votes 422 helpful votes
5 of 5 stars Reviewed April 16, 2015 via mobile

Outstanding is an under statement for this Marriott, from check-in to check- out. Their rooms are well maintained and the king bed is very comfortable. The Concierge Lounge is excellent; Ed does a great job of keeping the Lounge up and making you feel welcome. Breakfast was very nice. All of the Hotel Staff, that I came in contact with,... More 

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alabama
Top Contributor
99 reviews 99 reviews
53 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed April 11, 2015

We used our frequent traveler points to book a room at this property (big mistake). The guest services agent (Eve) was very nice and helpful. Upon arriving at the room we found the bathroom door blocked open with a trashcan. Thought it was just a housekeeping oversight, right? After changing into evening clothes we left for our meeting. When we... More 

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John M, General Manager at Marriott Birmingham, responded to this review

Thank you for your feedback on your stay at the Birmingham Marriott. Without loyal customers like you who provide us with the good and bad feedback we cannot successfully advance our service standards and training to ensure this doesn't happen to you or any of our loyal Marriott customers again. I am extremely sorry for the inconvenience of the wet... More 

Mobile
Contributor
15 reviews 15 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 7, 2015 via mobile

Stayed at this hotel for a special event. The hotel was clean and very comfortable. The food in the restaurant lunch buffet was awful. Poor presentation, wraps and panini fell apart and we're unremarkable to say the least! One hotel employee, " Dude" was a real standout! He bartended at our event on Monday evening and did an outstanding job!... More 

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