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All 81 Birmingham hotels

Hotel Highland at Five Points

3.0 of 5 Hotel   |   1023 20th Street South, Birmingham, AL 35205
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75%
Ranked #18 of 81 hotels in Birmingham
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 weeks ago
William m Los Angeles, California
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203 people have reviewed this hotel

Traveler rating
    86
    63
    27
    14
    13
See reviews for
17
62
26
57
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
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English first
Decatur, Georgia
2 reviews
1 of 5 stars Reviewed 5 days ago NEW

My wife and I stayed here on Saturday night April 12, 2014 in Room 808. We arrived back in out room at 10 pm or so after dinner. The very loud noise from the neighboring bar was unbelievable. We were unable to sleep for several hours - but most disappointing was the fact the hotel staff must be well aware... More

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HHDOS, General Manager at Hotel Highland at Five Points, responded to this review

I am so sorry that you experience with us here at The Hotel Highland was not a pleasant one and can only apologize for our neighbors. We are aware of all the bars in our area as this is the Entertainment District, however, we normally never have an issue with the 8th floor having a noise issue, so again our... More

Los Angeles, California
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff was mostly friendly, the room was very clean. That's the best I can stay about this place. I found the customer service people at the front desk to be very friendly and helpful. This hotel was perfect for me, and anyone else who's low-key and likes to travel efficiently. Good price, no frills, excellent location. Yes, there are... More

Was this review helpful? Yes 1
HHDOS, General Manager at Hotel Highland at Five Points, responded to this review

Thank you William M for writing such a nice review of our hotel, as not only do I appreciate your kind comments, but so does our team members! I must laugh, as the Chief Engineer is in the process of painting all the baseboards, as he does that several times a year due to the high volume of traffic through... More

Birmingham, Alabama
1 review
5 of 5 stars Reviewed 2 weeks ago

I would like to say that I really enjoyed my recent stay at Hotel Highland. The staff was excellent, the rooms where nice an clean, the breakfast was great and I would recommend this hotel to anyone just a great hotel. Wait a min I also want to let you guys know that the Valet was super also front door... More

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HHDOS, General Manager at Hotel Highland at Five Points, responded to this review

Thank you so much taking the time to give our hotel such an awesome review! Our team members will be thrilled to here about your experience! We are looking forward to seeing you again on your next visit! Thank you again and have a fabulous day! Renee :) More

Nashville, Tennessee, United States
Contributor
15 reviews 15 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Room was a bit cramped and the noise level was a bit higher than I would have liked. Overall a nice place to stay and convenient to local attractions/business. Parking was a bit difficult, as you have to either pay for valet or park on the street...just make sure you are up before 8:00am and put money in the meter... More

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HHDOS, General Manager at Hotel Highland at Five Points, responded to this review

Thank you Tony P for sharing your experience here at The Hotel Highland. We certainly appreciate your time and efforts in letting us know about your stay! Parking can be a bit tricky, as with any downtown hotel, should you not valet park.....but there is the public deck behind the hotel or the street parking. Those meter-maids will get you... More

Atlanta, Georgia
Top Contributor
135 reviews 135 reviews
33 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I just returned home after having a nice weekend getaway in Birmingham. We were in room 602, which has a great view of the funky 5 Points area. This is the second time I've stayed here. The first time was during the week on a business trip. I like this hotel, but I could see why some... More

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HHDOS, General Manager at Hotel Highland at Five Points, responded to this review

Thank you so much taking the time to tell us about your experience here at The Hotel Highland! I must agree with our cable, as it is an on-going battle and must say that is our only choice for the service! One day they will get it correct! I certainly appreciate your comments and suggestions though. It does take some... More

Athens, GA
Contributor
19 reviews 19 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel Highland, although a little older, was very nice. Our suite was very large and had a great view of the Vulcan statue in Birmingham. Everything was clean and the staff were as nice as they could be. We were there with our dog and they were very pet-friendly. Our primary complaint was the late-night noise from the five-points district... More

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HHDOS, General Manager at Hotel Highland at Five Points, responded to this review

Thank you so much for taking the time to tell us about your stay here at The Hotel Highland!! I do so apologize for the noise and the surrounding area and have cc'd not only the Pres of the area Association but also the Mayor' s office, so that they too could see your comments! I do so appreciate your... More

Atlanta
Top Contributor
135 reviews 135 reviews
22 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 4 weeks ago

When we arrived at Hotel Highland we were warmly greeted by the valet guy. Super nice, offered to help with our bags, said he was the valet but happy to help any way we needed. At check-in, a very nice lady with short blonde hair greeted us. She gave us all of the information we needed on breakfast, ice and... More

Was this review helpful? Yes 1
HHDOS, General Manager at Hotel Highland at Five Points, responded to this review

Thank you so much for taking the time to share your experience here at The Hotel Highland! I am glad that the first half of your stay was a good one but do so apologize for everyone else being annoyed with you! I can assure you that we will be having several converations with the employees mentioned, as this is... More

2 reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

I haven't even checked out yet, but felt compelled to post about this unfortunate experience- its rare that you meet a person that is so rude it immediately makes you say "I will never stay at this hotel again", but it happened here this morning. First time at this hotel- in town to see a concert last nite with my... More

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HHDOS, General Manager at Hotel Highland at Five Points, responded to this review

Thank you so much for bringing this behavior of our team member(s) to my attention, as this is surely NOT the service standard we provide to our guests......I am just ashamed and cannot apologize enough for your having to not only witness it but have to tell me about it. I can assure you we will be having a serious... More

Fairhope, Alabama
Contributor
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 6, 2014

I stay at this hotel every year for a media-associates' gathering. Everyone, from the valet parking attendant to the front desk clerk to the bartender in their cozy bar, was more than accommodating. This place is the epitome of Southern hospitality and friendliness! I always feel as if I'm visiting friends when I stay here. If you've never been to... More

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HHDOS, General Manager at Hotel Highland at Five Points, responded to this review

Thank so much Theresa L for taking the time to write such a fabulous review! We certainly appreciate your sharing your experience and look forward to seeing you again!! Also, the staff and team members will be so very pleased to hear your wonderful comments....so thank you again! Have a great day! Renee More

Atlanta, Georgia
2 reviews
5 of 5 stars Reviewed March 4, 2014

I came from NYC on business and was surprised this caliber Hotel was located in Birmingham, AL. The staff was super friendlly and the rooms were as nice as I have ever been in!!! Not only beautifully decorated but so comforatable! The owner made me feel as welcome as ever and was so helpful in suggesting nearby places to eat.... More

Was this review helpful? Yes
HHDOS, General Manager at Hotel Highland at Five Points, responded to this review

Thank you 4Bham for sharing your experience with Trip Advisor! We are so pleased you enjoyed your stay.....the staff will be so excited to hear your review! We are certainly looking forward to seeing you again in the very near future and so appreciate your writing such a fabulous review! Have a great day~ Renee More

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Additional Information about Hotel Highland at Five Points

Also Known As:
Hotel Highland At 5 Points
Highland At Five Points Hotel
Address: 1023 20th Street South, Birmingham, AL 35205
Phone Number:
Location: United States > Alabama > Birmingham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#13 Business Hotel in Birmingham
#24 Family Hotel in Birmingham
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Highland at Five Points 3*
Official Description (provided by the hotel):
The Hotel Highland at Five Points South is located just minutes/blocks from UAB and right in the center of all the fabulous restaurants (including Highland Bar & Grill, Chez FonFon, Surin, Ocean, and Twenty Six, just to name a few) and entertainment venues! It is THE place to be while in Birmingham! Just minutes from the Birmingham Courthouse, BJCC, Kirklin Clinic, UAB Highlands and shopping areas! With 63 amazing rooms and suites, with affordable rates that include breakfast and WiFi...it is your "home away from home". Call today to book your reservation! ... more   less 
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