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Hotel Highland at Five Points

Certificate of Excellence
3.0 of 5
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1023 20th Street South, Birmingham, AL 35205
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1 room 1 guest
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Hotel Highland at Five Points
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270 Reviews from our TripAdvisor Community

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Traveler rating
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    36
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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    (75)
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    (53)
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Jacksonville, North Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The room was very clean, with a great staff to get us in. The rate was so low I expected a crappy room. The location was ideal for a nice walk to Regions Field, and a central location for a good bar hop. Only negative, parking was confusing. Ask the staff to explain parking before arrival.

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1 review
5 of 5 stars Reviewed 2 weeks ago

I was pleasantly surprised by the Hotel Highland. My room was large, very comfortable, and clean. The amenities provided and the décor were great, and the staff was friendly and helpful. I really can not complain about much and the next time I stay in Birmingham (4 or 5x a year), it will 100% be here again. It is an... More 

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Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

The Hotel looks and is near all the things there web page shows..staff was friendly room was great and so was there breakfast. I hope I get a chance to stay again. The only down side was no pool, hot tub, suana ect.... or access to one

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Bay Springs, Mississippi
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 10, 2015

I've stayed at the Hotel Highlands twice - once in January 2014 for the BBVA Compass Bowl and again for Valentines Day 2015 because we had so much fun at the bowl game. January was a lot of fun - the hotel was packed and there was a lot going on around the hotel at the bars due to the... More 

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Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 9, 2015

There was not a shuttle service, which is terrible if you are going to a concert. They were understaffed and did not have enough rooms ready. It was pretty clean except for the coffee maker, and I think they charged me for a K-cup... lame.

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HHDOS, General Manager at Hotel Highland at Five Points, responded to this review

Thank you Bama April for taking the time to tell us about your stay here, as we appreciate your thoughts and comments! We hope to see you again in the near future! Have a wonderful day~ Renee More 

hampshire
Level Contributor
144 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
3 of 5 stars Reviewed June 7, 2015

We were just passing through and this was ok for one night but I don't think I'd want to stay any longer. The rooms smelt of stale cigarettes and were very dated and tired although it did look very clean and the sheets were spotless. As far as location, it was near enough to everything that you could want for... More 

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HHDOS, General Manager at Hotel Highland at Five Points, responded to this review

Thank you for taking the time to tell us about your stay! And a big thank you so much for letting us know about the smoke smell, as this has been a non-smoking hotel for nearly 9 years.....we certainly do want to have that terrible smell.... We do hope you will think of us again when passing through, as I... More 

Corfu, Greece
Level Contributor
5 reviews
3 of 5 stars Reviewed June 3, 2015

This is an ok hotel in a not so nice location, definitely not in a holiday location, we was poorly advised by our tour operator. This hotel has no outside space, no balcony's & no pool, it is more like a business hotel.

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HHDOS, General Manager at Hotel Highland at Five Points, responded to this review

Thank you so much for your review, as I do so apologize that you had been misinformed about the hotel, as it was originally build in the late 30's at the Medical Arts Building. In 1986 it was transformed into a hotel. I am sorry to say there was just no where to put a pool~ I do so hope... More 

Tampa, Florida
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 3, 2015

Stayed here to visit some friends for a big party. All of the rooms we had smelled musty and there were none available to be moved to. I never saw a bartender actually man the bar, and the whole hotel setup was very odd.

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HHDOS, General Manager at Hotel Highland at Five Points, responded to this review

Thank you so much Travel Barrister for taking the time to tell us about your stay! We so do appreciate our guests thoughts and comments about their stay! I certainly am not happy to hear about bartender and will be looking into this matter, and am glad that you have brought to my attention! I do so hope you will... More 

Adelaide, Australia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 2, 2015

I cannot describe how much I loved this hotel!! Staff was excellent, every single one that I met provided the best customer service, all the time. From the front desk staff, to the lady in charge of breakfast, they were always delightful! I didn't use the valet, but they always greeted me with a lovely, warm welcome. Hotel room itself... More 

Was this review helpful? Yes 1
HHDOS, General Manager at Hotel Highland at Five Points, responded to this review

Thank you so very much for your wonderful review of our hotel! It is always great to hear some to the good things about hotel!! We certainly hope you will come again and appreciate your kind words that I will be sharing with our team members! Thank you again and have a wonderful day~ Renee More 

memphis
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed May 9, 2015

Stayed here on a friends recommendation and really enjoyed our stay. Parking can be an issue downtown,but the valet is the way to go. It is an older building but has been updated nicely keeping the feel of a luxury from the past . The rooms are clean and comfortable. The staff is very friendly and helpful. You can walk... More 

Was this review helpful? Yes 1
HHDOS, General Manager at Hotel Highland at Five Points, responded to this review

Thank you BeenThere34 for taking the time to write such a nice review! Myself and our team members thank you and look forward to seeing you again in the very near future! Have a wonderful day! Renee More 

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