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Renaissance Ross Bridge Golf Resort & Spa

Certificate of Excellence
4.0 of 5
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4000 Grand Ave, Birmingham, AL 35226
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Renaissance Ross Bridge Golf Resort & Spa
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Ranked #12 of 81 Hotels in Birmingham
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Drew K Saint Louis, Missouri, United States
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428 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Evergreen, Colorado
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

I just returned from staying here for three days as part of the Porsche Driving School. Service is quite lacking in many regards. The food is some of the worst I have experienced at a Marriott property. I travel frequently and had just stayed in a Renaissance overseas. There was no comparison. Staff didn't recognize my status and had to... More 

Was this review helpful? Yes 2
Saint Louis, Missouri, United States
Top Contributor
53 reviews 53 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I attended a 2.5 day business meeting at the Ross Bridge Renaissance. Due to the schedule I was not able to enjoy the resort amenities, but did use the very well equipped fitness center. The staff was accommodating and the public facilities were inviting. The room was large with a large bath and balcony with two chairs and a table.... More 

Was this review helpful? Yes 1
Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I visited the hotel, she for a conference while I drove and relaxed. I was a little concerned about the facility after seeing some of the reviews.The hotel grounds, and rooms were great. The staff for the most part was attentive and competent. The only problem was the service in the restaurants which was a little slow.... More 

Was this review helpful? Yes 3
Rick S, General Manager at Renaissance Ross Bridge Golf Resort & Spa, responded to this review

Fred S, Thanks so much for taking the time to tell folks about your experience here at Ross Bridge. I'm delighted at the comments about our staff and service level and appreciate you letting us know about it! You're right about the grounds and hotel looking good as of late. It's nice to see the blossoms budding and spring beginning... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I loved the look of this resort, however, I wouldn't recommend staying here. During my stay, there were crumbs left in the bed and the sheets hadn't been changed. I notified the front desk and NOTHING was done to correct this issue. I expected more and am very DISAPPOINTED.

Was this review helpful? Yes 1
Rick S, General Manager at Renaissance Ross Bridge Golf Resort & Spa, responded to this review

Dear Desiree D, Thank you for staying at the Castle and giving your honest feedback on ways we can improve. Not only do we strive to create an attractive outward appearance, but are equally focused on our service and cleanliness opportunities. Please accept my sincere apology that your bedding did not meet our cleanliness standard and allow us the opportunity... More 

Chicago, IL
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
178 helpful votes 178 helpful votes
5 of 5 stars Reviewed 1 week ago

The resort and golf course is definitely a bucket list item! Golf course and resort are 5 stars***** We have been fishing Weiss Lake, AL for the past 18 springs and this spring our golf segment stayed overnight at this castle of a resort. The breakfast buffet, rooms, service, and bar lounge with Kelsey (the bar tender) blew our minds... More 

Was this review helpful? Yes 1
Rick S, General Manager at Renaissance Ross Bridge Golf Resort & Spa, responded to this review

Greg N from Calgary, Wow-somebody pinch me. We're so happy that you enjoyed the resort while you were here playing golf and enjoying yourself. Comparing our fabulous course to Cog Hill is a very nice compliment as well. I've played that course and it's tremendous. With our course over 8,200 yards from the tips, we are the fourth longest course... More 

Calgary, Canada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I've been to many lounges and bars at hotels over the course of 2 decades of business and pleasure travel and I can say the service delivered by Kristina and Kelsey ranks nears the top. My brothers and I were there for 6 days and we visted Kristina and Kelsey in the lounge on 4 or 5 of those days... More 

Was this review helpful? Yes 3
Birmingham, Alabama
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I wanted to do something for daughter's spring break without leaving town. Decided to take her to Ross Bridge to spend a day/ night. Arranged for early arrival with Marriott's mobile check-in service. Was very surprised to receive a notification at about 9:30 that morning stating that my room key was ready. We weren't quite ready to head to the... More 

Was this review helpful? Yes 2
Contributor
20 reviews 20 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Ross Bridge is not only a stunning property to visit, but the amenities provide endless hours of things to do for the whole family! Incredible golf on Robert Trent Jones Golf Trail, Indoor and Outdoor Pools - outdoors features a pretty cool slide for the kiddos, Amazing Spa with steam room, full salon, lounge, private spa; fabulously-equipped gym and an... More 

Was this review helpful? Yes 2
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was the first place me and my wife went 6 months after having our first child. Hotel was nice and the staff was friendly. The room was clean and the bed very comfortable. Booked my wife a day at the spa she got a regular massage, pedicure, manicure, & facial. In her opinion was no better than cheaper spas... More 

Was this review helpful? Yes 1
Rick S, General Manager at Renaissance Ross Bridge Golf Resort & Spa, responded to this review

Dear Bccahc, First and foremost, Congratulations on your new bundle of joy! As this is a very special occasion for you, we are deeply sorry that we didn't make the experience the memorable one that it should have been while you were here. I am very sorry that your wife had an underwhelming experience in our spa facility during her... More 

Birmingham, Alabama
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As a local resident, getting away at the Renaissance at Ross Bridge is a sweet treat to yourself and not far from home. The comfort of the rooms and the amenities are always enjoyable. We enjoyed a couples spa on our visit that was very relaxing...ordered room service which is always very tasty. The balcony outside the room is quiet,... More 

Was this review helpful? Yes 2
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