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Renaissance Ross Bridge Golf Resort & Spa

Certificate of Excellence
4.0 of 5
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4000 Grand Ave, Birmingham, AL 35226
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Renaissance Ross Bridge Golf Resort & Spa
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Ranked #13 of 81 Hotels in Birmingham
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Jon M Falkville
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429 reviews from our community

Traveler rating
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    10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Evergreen, Colorado
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

I just returned from staying here for three days as part of the Porsche Driving School. Service is quite lacking in many regards. The food is some of the worst I have experienced at a Marriott property. I travel frequently and had just stayed in a Renaissance overseas. There was no comparison. Staff didn't recognize my status and had to... More 

Was this review helpful? Yes 4
Rick S, General Manager at Renaissance Ross Bridge Golf Resort & Spa, responded to this review

Dear CR1984000, Thank you for choosing Ross Bridge during the Porsche Driving Experience. We certainly agree with you that every Renaissance experience is different as we strive to help you discover something wonderfully new and apologize that this stay was far less than wonderful for you. As we increase our efforts to train and refine our staff service, we appreciate... More 

Falkville
Top Contributor
136 reviews 136 reviews
35 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 1 week ago

I attended an event held by our industry and to say this place is superb is an understatement. The gold course was immaculate, the rooms were clean and very modern with great internet speeds. The entire location was 5 star!! The food was awesome at each of our gatherings and if you're looking for a great getaway, this is it.... More 

Was this review helpful? Yes
Rick S, General Manager at Renaissance Ross Bridge Golf Resort & Spa, responded to this review

Jon M- Thanks so much for your great review on our resort here in Birmingham. We're so happy that you enjoyed the castle's great views, food & beverage and the golf course! As noted in your pictures, the crawfish boil that you enjoyed is one of many delights that our culinary team executes each and every day here at the... More 

Saint Louis, Missouri, United States
Top Contributor
54 reviews 54 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

I attended a 2.5 day business meeting at the Ross Bridge Renaissance. Due to the schedule I was not able to enjoy the resort amenities, but did use the very well equipped fitness center. The staff was accommodating and the public facilities were inviting. The room was large with a large bath and balcony with two chairs and a table.... More 

Was this review helpful? Yes 1
Rick S, General Manager at Renaissance Ross Bridge Golf Resort & Spa, responded to this review

Drew K, Many thanks for taking the time to tell your story on Trip Advisor about your stay here at the castle. We're so happy that you got a chance to attend your conference that we hosted here at the resort and appreciate you telling your story. We will follow up on your room comments to ensure that we keep... More 

Contributor
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I visited the hotel, she for a conference while I drove and relaxed. I was a little concerned about the facility after seeing some of the reviews.The hotel grounds, and rooms were great. The staff for the most part was attentive and competent. The only problem was the service in the restaurants which was a little slow.... More 

Was this review helpful? Yes 3
Rick S, General Manager at Renaissance Ross Bridge Golf Resort & Spa, responded to this review

Fred S, Thanks so much for taking the time to tell folks about your experience here at Ross Bridge. I'm delighted at the comments about our staff and service level and appreciate you letting us know about it! You're right about the grounds and hotel looking good as of late. It's nice to see the blossoms budding and spring beginning... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I loved the look of this resort, however, I wouldn't recommend staying here. During my stay, there were crumbs left in the bed and the sheets hadn't been changed. I notified the front desk and NOTHING was done to correct this issue. I expected more and am very DISAPPOINTED.

Was this review helpful? Yes 1
Rick S, General Manager at Renaissance Ross Bridge Golf Resort & Spa, responded to this review

Dear Desiree D, Thank you for staying at the Castle and giving your honest feedback on ways we can improve. Not only do we strive to create an attractive outward appearance, but are equally focused on our service and cleanliness opportunities. Please accept my sincere apology that your bedding did not meet our cleanliness standard and allow us the opportunity... More 

Chicago, IL
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
181 helpful votes 181 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The resort and golf course is definitely a bucket list item! Golf course and resort are 5 stars***** We have been fishing Weiss Lake, AL for the past 18 springs and this spring our golf segment stayed overnight at this castle of a resort. The breakfast buffet, rooms, service, and bar lounge with Kelsey (the bar tender) blew our minds... More 

Was this review helpful? Yes 1
Rick S, General Manager at Renaissance Ross Bridge Golf Resort & Spa, responded to this review

Greg N from Calgary, Wow-somebody pinch me. We're so happy that you enjoyed the resort while you were here playing golf and enjoying yourself. Comparing our fabulous course to Cog Hill is a very nice compliment as well. I've played that course and it's tremendous. With our course over 8,200 yards from the tips, we are the fourth longest course... More 

Calgary, Canada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've been to many lounges and bars at hotels over the course of 2 decades of business and pleasure travel and I can say the service delivered by Kristina and Kelsey ranks nears the top. My brothers and I were there for 6 days and we visted Kristina and Kelsey in the lounge on 4 or 5 of those days... More 

Was this review helpful? Yes 3
Birmingham, Alabama
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I wanted to do something for daughter's spring break without leaving town. Decided to take her to Ross Bridge to spend a day/ night. Arranged for early arrival with Marriott's mobile check-in service. Was very surprised to receive a notification at about 9:30 that morning stating that my room key was ready. We weren't quite ready to head to the... More 

Was this review helpful? Yes 2
Contributor
20 reviews 20 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Ross Bridge is not only a stunning property to visit, but the amenities provide endless hours of things to do for the whole family! Incredible golf on Robert Trent Jones Golf Trail, Indoor and Outdoor Pools - outdoors features a pretty cool slide for the kiddos, Amazing Spa with steam room, full salon, lounge, private spa; fabulously-equipped gym and an... More 

Was this review helpful? Yes 2
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was the first place me and my wife went 6 months after having our first child. Hotel was nice and the staff was friendly. The room was clean and the bed very comfortable. Booked my wife a day at the spa she got a regular massage, pedicure, manicure, & facial. In her opinion was no better than cheaper spas... More 

Was this review helpful? Yes 1
Rick S, General Manager at Renaissance Ross Bridge Golf Resort & Spa, responded to this review

Dear Bccahc, First and foremost, Congratulations on your new bundle of joy! As this is a very special occasion for you, we are deeply sorry that we didn't make the experience the memorable one that it should have been while you were here. I am very sorry that your wife had an underwhelming experience in our spa facility during her... More 

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