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All 81 Birmingham hotels

BEST WESTERN PLUS Carlton Suites

2.5 of 5 Hotel   |   140 State Farm Parkway, Birmingham, AL 35209
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Ranked #3 of 81 Hotels in Birmingham
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed September 17, 2012
sometimesong Henley-on-Thames
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500 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN PLUS Carlton Suites
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Henley-on-Thames
Top Contributor
207 reviews 207 reviews
106 hotel reviews
158 helpful votes 158 helpful votes
4 of 5 stars Reviewed September 17, 2012

Situated in a nice part of town - not right in the downtown, but not too far away to be inconvenient. Friendly staff and very good rooms - spacious, clean and comfortable. Free fast WiFi, good free breakfast, free parking. The only fault I could find was a slightly strange smell coming from the AC unit - a little like... More 

Was this review helpful? Yes
bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review

sometimessong, Thank you for taking time out of your day and letting the world know about your stay at Best Western Plus Carlton Suites. We do have FREE WiFi throughout our hotel, FREE parking, and a FREE hot breakfast buffet! We are just 5 miles south from downtown with easy access to I-65, but far enough away from I-65 that... More 

New orleans
Contributor
11 reviews 11 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 10, 2012

Spent four days there during Hurricance Issac. Very friendly and accommodative staff. I'm sure this is why they have such a high rating. The rooms were in need of freshening and always a bit damp. Very convenient if you are traveling with a pet.

Was this review helpful? Yes 1
bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review

To our traveler from New Orleans, We were glad to provide you with a place to stay when you needed to escape the Hurricane. We hope everything is okay for you and your household following the Hurricane. Thank you for the kind words about our staff, we truly want to make all our guests as comfortable as possible. The reason... More 

atlanta, ga
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2012

Gorgeous hotel. New and big, squeeky clean with all the extras (cookies, wine and appetizers, etc.) I stay in Best Westerns throughout the Southeast and this was 5 star. Staff was helpful and very professtional. I'll be back for sure to this Best Western! Professional and friendly.

Was this review helpful? Yes 1
bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review

RoadWarrior, What a honor it is to have another satisfied customer. Every part of our staff put forth their best effort, to ensure that our guests have the best stay possible. We do serve a Manager's Reception in the evenings (Mon-Thus) where we serve FREE wine, beer, mixed drinks, appetizers, and chocolate chip cookies. We are thrilled that you enjoyed... More 

Atlanta, Georgia
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed September 4, 2012

My room looked like it was fallin apart and spackled back with Elmer's glue. There was one light bulb for the whole room. The whole place felt like an attempt to cut corners any way possible. I had been looking for a place to stay a month and was glad that I had opted to wait until I looked around... More 

Was this review helpful? Yes 8
bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review

To our traveler from Atlanta, I am really confused concerning your review of our hotel. First, there are at least 9 lights in every room, if not more. Light bulbs do burn out from time to time, but we replace them as needed. We do not cut corners and we have went above and beyond the Best Western Plus standards,... More 

Little Rock, Arkansas
Top Contributor
101 reviews 101 reviews
22 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed August 25, 2012 via mobile

Front desk staff was fantastic! Lovely young woman. Very long hallways, metal doors, bizarre room layout, odd odor, felt damp, had a frig but it wasn't turned on, toilet was incredibly loud, sofa bed was stained and even our 7 yr old refused to sleep in it, wretched breakfast buffet. Nice indoor pool, video surveillance at all entrances, location was... More 

Was this review helpful? Yes 8
bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review

Cardine09, We are glad that you enjoyed our Front Desk Staff. Each member of our staff works diligently to provide the best possible service we can to each and every guest. We do have a beautiful indoor pool where our guests can swim with the dolphins :). On behalf of our entire team, I would like to apologize for not... More 

Knoxville, Tennessee
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 16, 2012

I spent 2 nights there while in town on business and was pleasantly surprised. The hotel is clean and well-maintained and my room (king suite) was very comfortable. Everything worked. The breakfast was very good, offering scrambled eggs, sausage, biscuits & gravy, etc. The hotel is located on quiet, nicely landscaped street near the Lakeshore Rd exit from I-59.There are... More 

Was this review helpful? Yes 2
bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review

Mark H, We are excited to know that you will be coming back and visiting us! We are an All-Suite hotel that has a nice, clean and safe location in Birmingham. As a staff, we want to go the extra mile to make sure all of our guests leave happy and satisfied. Also I went and checked on our stair-stepper... More 

Tyler, Texas, United States
1 review
4 of 5 stars Reviewed August 15, 2012

We've eaten a lot of 'Free Breakfasts' in hotels. Most of the time the breakfast food is sadly lacking. At this hotel the breakfast food was excellent! I gave kudos to the cook in front of the General Manager, Rony Naik. Rony made a point of coming down to the breakfast area and speaking to his clients and asking if... More 

Was this review helpful? Yes
bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review

To our traveler from Texas, We do offer a Full Hot Buffet Breakfast that is included with each guests stay, and we are overjoyed to know that you loved it so! We as a staff want to take an extra step to deliver a superior customer experience that can be found nowhere else. We have a desire for each and... More 

Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 14, 2012

We liked the location and the overall experience. We stayed here two nights on our round trip to pick up our new puppy and like the "pet friendly" policy on our way home. We requested a room with easy access to walk our new puppy and the gave us a great room near the door/exit. One of our concerns was... More 

Was this review helpful? Yes 1
bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review

To our travelers from Texas, It brings us great joy to know we provided you with a great experience while you were in town picking up a new addition to your family! Our housekeepers work extremely hard to keep our pet friendly rooms, people friendly! As a staff we strive to create an excellent customer experience and are always thrilled... More 

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 11, 2012 via mobile

Service was great, rooms were very clean and breakfast was plentiful a nice variety. A very good value. Pets are welcome. Restaurants and shopping conveniently located within walking distance. We will be back to stay again!

Was this review helpful? Yes
bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review

To our Happycamper from FL, We are thrilled you enjoyed your stay with us and we are looking forward to having you back. Thank you for taking the time to review us to the tripadvisor nation, we greatly appreciate it. It brings us great joy to know that our customers are satisfied. From housekeeping to the front desk and all... More 

louisville
2 reviews
3 of 5 stars Reviewed August 10, 2012

Okay very mixed feeling about this place. First off if you're like me and don't like dated rooms DON'T stay here. I only reserved the room from the comments here on tripadvisor. Most seemed okay. Not only was the room dated but the TV didn't work, the phone (very old as well) didn't work and lights were out in the... More 

Was this review helpful? Yes
bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review

Khouse 502, First I would like to thank you for taking the time to review us on Tripadvisor. We appreciate your honesty and the concerns you had in your review. We are in the process of upgrading all of our rooms. In every room we have already replaced the outdated wallpaper with knockdown texture and fresh paint, we have removed... More 

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Additional Information about BEST WESTERN PLUS Carlton Suites

Address: 140 State Farm Parkway, Birmingham, AL 35209
Phone Number:
Location: United States > Alabama > Birmingham
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Carlton Suites 2.5*
Number of rooms: 102
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Also Known As:
Best Western Plus Carlton Hotel Birmingham
Best Western Carlton Hotel
Best Western Birmingham
Birmingham Best Western
Hotel Style:
#3 Family Hotel in Birmingham
#3 Business Hotel in Birmingham
#4 Romantic Hotel in Birmingham

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