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BEST WESTERN PLUS Carlton Suites

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2.5 of 5
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140 State Farm Parkway, Birmingham, AL 35209
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BEST WESTERN PLUS Carlton Suites
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676 Reviews from our TripAdvisor Community

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Cincinnati, Ohio
Level Contributor
63 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed yesterday NEW

Clean,comfy & quiet. Breakfast was good. Managers reception was enjoyable too. Stop in and let Rony host you for the night. My second stay on my way to Florida and I'll stop back next year. Give them a try, you'll be pleased.

Review collected in partnership with Best Western

Helpful?
1 Thank RDUB3815
Annandale, Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed here two nights during bad weather at our destination, and the hotel was very accommodating when we needed to stay an additional day. The room was quiet, spacious, clean, and comfortable. The hotel is within walking distance of several restaurants and is right across the street from Landry's Seafood Restaurant. (There is a coupon for the restaurant at... More 

Helpful?
Thank TNGalTraveler
bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review

Thank you so very much for your business and for sharing the positive experience from your recent stay with the world in this review. We here at Best Western Plus Birmingham pride ourselves on delivering great guest service and your comments are very rewarding for our entire team. We look forward to seeing you again soon. With gratitude, Rony Naik... More 

New Orleans, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

The staff is friendly and helpful, and the rooms are quite satisfactory. The internet is a little slow. We have a dog and they are happy to accommodate us. We have stayed there 3 times now. The location is very close to UAB.

Review collected in partnership with Best Western

Helpful?
Thank Jeremiah D
bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review

Jeremiah D, Thank you for your repeat and loyal business and this positive review of our Hotel and team here at Best Western Plus Birmingham. Being pet lovers ourselves, we can easily relate and understand the value in allowing pets. We look forward to serving your lodging needs (and the needs of your pets) again sometime in the future. With... More 

Dayton, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

beautiful hotel - clean and comfortable . only complaint was rowdy guests down the hall. Rooms were nice size with sitting area. You could view TV from either bedroom or sitting area. Elevator service was prompt. I hope this is now 200 characters as I don't know what else to say

Review collected in partnership with Best Western

Helpful?
Thank William B
bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review

Dear William B, It is with much gratitude that we write to thank you for your business and posting such a favorable and rewarding review of Best Western Plus Birmingham. We look forward to seeing you again the next time your travels bring you to town. Sincerely, Rony Naik General Manager More 

Huntsville
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

I found this Best Western to be clean, safe and convenient. Subtract the 17% or so in Taxes and Fees that were added to the price and it would also be a good value. I had a suite with 2 Double Beds, sitting room with desk and 3rd Bed/Sofabed,Microwave and refrigerator. The room was large, comfortable and felt as though... More 

Helpful?
Thank LFFG
bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review

Dear LFFG, We are grateful for your business and posting such a positive review about our Hotel and team in regards to your experience with us here at Best Western Plus Birmingham. We look forward to seeing you again while serving your lodging needs again in the future. With gratitude, Rony Naik More 

Willoughby Hills, United States
1 review
4 of 5 stars Reviewed 1 week ago

I stayed in a King Suite it was really nice room but there was some cobb webs in the room the but it was still really nice none the less. The breakfast wasn't that good but it was ok and the staff while at breakfast wasn't that nice but they manager was and he checked on everyone while they ate.

Review collected in partnership with Best Western

Helpful?
Thank Antwon C
bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review

Thank you for taking the time to review Best Western Plus Birmingham. We appreciate your business, the feedback to improve our guest experience overall and graciously look forward to seeing you the next time your travels bring you back to the Birmingham area. Sincerely, Rony Naik More 

Norwich, United Kingdom
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for one night whilst on a road trip and could not fault it. We arrived early but had no problem booking in and were very pleased with the room.As it was a beautiful warm autumn day we were able after a swim to take pool loungers outside to enjoy the weather.In the evening we were in comfortable walking... More 

Helpful?
Thank Alan B
bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review

Dear Alan, We appreciate your business and taking the time to share such a positive experience with the world in this review. Great guest service and exceeding expectations remains our top priority here at Best Western Plus Birmingham, we feel fortunate in achieving that goal and look forward to serving your lodging needs again in the future. With warm regards,... More 

Kansas City
Level Contributor
84 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here the first time on our way to Florida two years ago, during the ice storm of 2014. Thank goodness we had a reservation because it took us 9+ hours to get there 15 miles from I-22, in the stop-and-go and stranded traffic. We kept calling, and of course, they kept/saved our room, but by the time we... More 

Helpful?
Thank DianaKansasCity
bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review

Dear Diana, Please allow us to thank you for your loyal and repeat business, along with such uplifting comments about our Manager, Hotel and Team here at Best Western Plus Birmingham. This entire review was truly rewarding for us all and one that will be celebrated with gratitude. We look forward to seeing you the next time your travels bring... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 2 weeks ago

Clean and had a computer room, indoor pool, great break fast, friendly helpful service. The bolster pillows were nice and the reading lights (4) were so nice for the late readers. Rooms numbers and directions were well marked.

Helpful?
Thank bunnymad23
bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review

Dear Bunnymad23, Please allow us to thank you for your business and for sharing such a positive experience with the world in this review. Many Best Western Plus Birmingham guests agree that our clean, well equipped suites, along with the amenities, breakfast and service level provided by our staff remain great attributes to our Hotel and Team. We look forward... More 

Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

The facilities and value were good, but customer service was lacking for sure. When I asked about breakfast at check in, the attnendant just pointed to a sign saying breakfast from 6-9. Then when asking the maids for extra towels, I was told I would HAVE TO return the dirty towels first, and then sign for extras. Jeez! Then, when... More 

Review collected in partnership with Best Western

Helpful?
Thank Sherry S
bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review

Dear Sherry S, We thank you for your business and would like to apologize for the issues you described during your recent stay. We pride ourselves on delivering a great guest experience and certainly fell short in multiple areas. We have reviewed your feedback with all departments so these types of issues will not arise again and hope we have... More 

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