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BEST WESTERN PLUS Carlton Suites

Certificate of Excellence
2.5 of 5
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140 State Farm Parkway, Birmingham, AL 35209
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BEST WESTERN PLUS Carlton Suites
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Ranked #5 of 81 Hotels in Birmingham
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
traveler1018_8 Knoxville, Tennessee
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598 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Knoxville, Tennessee
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here for just one night while in Birmingham. Good location (Hoover) just south of the city off I-65. Spacious room with sofa, desk, microwave, refrigerator. Very clean and updated. Comfortable bed. Manager's reception offering alcoholic drinks and appetizers. During the reception, the manager stopped by to introduce himself and to thank us for choosing the hotel. Breakfast offerings... More 

Was this review helpful? Yes 1
Laguna Woods, California
Level Contributor
66 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Both the admitting staff and departure staff were courteous - reservation was properly honored - we found no issues, nothing out of the ordinary - turned out to be a nice, quiet overnight stay - breakfast offerings and staff were OK -

Review collected in partnership with Best Western

Was this review helpful? Yes
bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review

Valueman84, Thank you for taking the time to let us know about your experience! We appreciate your kind compliments regarding our staff and hotel! We are happy to hear that you were pleased with your stay! We hope that you will visit us again in the future! Jocelyn and the Entire BEST WESTERN PLUS STAFF More 

Meridian, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is the cleanest, most comfortable hotel in Homewood. The staff is top notch. when checking in, Jocelyn and Keya, the front desk clerks, are great. The hotel also has a Manager's reception from 5-7, M-Th, in the lounge. Free drinks and snacks are awesome. There are pricier hotels in the same area but this one is, without doubt,... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review

Nathan C, Thank you so much for choosing to stay with us again and again! Thank you so much for your kind compliments regarding our staff! We enjoy having you stay with us! We are happy to be considered the “best value in Homewood”! We look forward to seeing you again on your next visit! Jocelyn and the ENTIRE BEST... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel was very clean and decorated nicely. Breakfast was hot and fresh. The room was very clean, large and comfortable. Could easily spend several nights and be comfortable. Will definitely stay here again. Great location convenient to interstates, restaurants and shopping.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review

Richard H, Thank you so much for choosing to stay with us! We appreciate your kind compliments regarding our staff and hotel! We are happy to hear that you enjoyed our full, hot buffet breakfast! We are located right off interstate 65 making us convenient to many restaurants, shopping, and attractions! We hope that you will visit us again soon!... More 

Atlanta, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We visited Birmingham for a bodybuilding competition and host hotel was booked so we tried the Best Western Plus Carlton Suites and we are so glad we did. The staff was friendly and helpful and the GM, Mr. Naik, made sure all the guests were happy and pleased. The suite was tastefully decorated and a great arrangement for us. We... More 

Was this review helpful? Yes
bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review

Dhar744085, Thank you so much for choosing to stay with us! We are happy to hear that you enjoyed your stay! Thank you for your kind compliments regarding our general manager, Rony. We are glad to know that you enjoyed our breakfast, especially our grits! We hope that you will visit us again the next you are in Birmingham! Thank... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Great customer service & one of the best mid-range $ places we've stayed. Great breakfast included. Our room had a separate living room with sleeper sofa & tv. Also featured a separate counter area with microwave, fridge, coffee bar & bar sink. The shower-tub/toilet was separate from the sink/counter dressing space so everyone could get showered & dressed more quickly.... More 

Was this review helpful? Yes
bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review

Jimi R, Thank you so much for choosing to stay with us! We appreciate your comments regarding our hotel and staff! We are so happy to hear that you had a great stay and you enjoyed your suite! We look forward to seeing you again on your next visit to Birmingham! Jocelyn and the Entire BEST WESTERN PLUS STAFF More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

We stopped through Birmingham, AL and stayed at Best Western Plus Carlton Suites.  The person at the front desk was super nice, the room was spotlessly clean, the presentation of everything in the room was excellent, we had a great rest for our travel day, and the free breakfast was delicious!  Plus we only paid $103 total including tax--an experience... More 

Was this review helpful? Yes
bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review

Dear Tripadvisor Member, Thank you for choosing to stay with us! We appreciate you taking the time to let us know about your stay! We are happy to hear that you enjoyed your visit! We appreciate your kind compliments regarding our staff and hotel! We’re happy to know that you enjoyed the full, hot buffet breakfast as well! Thank you... More 

Tampa, Florida
Level Contributor
10 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Very nice hotel with friendly, helpful staff. The room was comfortable, clean and well stocked. We had a two full sized beds. The hotel is up a steep hill and the vehicle we were driving was not happy with that. The pool is outside and looked great, although we didn't go in. We were on a tight schedule.

Was this review helpful? Yes
bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review

1MsSharon, Thank you for taking the time to let us know about your stay! We appreciate you choosing to stay with us! Thank you for your kind compliments regarding our staff and hotel! We are pleased to know that you enjoyed your family suite. We hope that you will visit us again soon and have a chance to try out... More 

Springfield, Missouri
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The staff is wonderful here. I noticed at breakfast a gentleman constantly cleaning and restocking. He was working very hard and I wanted to recognize that. The front desk staff was very courteous. We stayed in the family suite which was nice, my kids loved the space and that there was 2 tv's. My complaint would be the beds are... More 

Was this review helpful? Yes
bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review

DS_MO_13, Thank you for choosing to stay with us! Thank you for your awesome compliments regarding our staff! We have a great team that works hard to make sure our guests have a wonderful experience. We are glad to hear that your kids enjoyed the space! We hope that you will visit us again in the future! Jocelyn and the... More 

Conehatta, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Everything was fine with the stay here other than the gentleman that worked the front desk overnight that couldn't help me regarding late check out, but referred me to call to speak to management the next morning.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review

Julie D, Thank you so much for choosing to stay with us! We appreciate you taking the time to let us know about your stay. We grant late checkouts based on availability and occupancy. This allows the staff to efficiently get rooms cleaned and prepared for arriving guests. Thank you for your understanding. We hope that you will visit us... More 

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