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Hampton Inn & Suites Birmingham Airport Area

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3930 Grants Mill Road, Birmingham, AL 35210
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1 room 1 adult
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Hampton Inn & Suites Birmingham Airport Area
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232 Reviews from our TripAdvisor Community

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Brattleboro, Vermont
Level Contributor
237 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed 1 week ago

First, the address is confusing. Our confirmation showed 950 Old Grants Mill Road and GPS shows 3930 Grants Mill Road so don't confuse the two even though they direct you to the same place. There is no entrance from Grants Mill so you have to turn left onto Old Grants Mill and then enter the parking lot at the rear... More 

Helpful?
Thank 2CAtravelers
KanaHotelGroup, Manager at Hampton Inn & Suites Birmingham Airport Area, responded to this review

We are sorry about the confusion on finding our hotel. Thank you for your good review and we are glad you enjoyed your stay. More 

1 review
4 of 5 stars Reviewed 1 week ago

The room was very clean and it is very close to the airport. This is a perfect place to stay if you need to fly out the next day. The lobby which has been updated and is very nice and welcoming. We had a little bit of a wait to check in but there was many people arriving at the... More 

Review collected in partnership with Hampton

Helpful?
Thank roccoa631
KanaHotelGroup, Manager at Hampton Inn & Suites Birmingham Airport Area, responded to this review

We appreciate you good review and letting us know you like our location. We hope to see you again on your next trip to our area. More 

Tampa, FL
Level Contributor
68 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This Hampton is like many Hamptons, predictably clean with nice customer service and close proximity to the airport. Rooms were typical for a Hampton. There is a free airport shuttle available that leaves every 30 minutes I believe Would stay here again.

Helpful?
Thank rachel s
KanaHotelGroup, Manager at Hampton Inn & Suites Birmingham Airport Area, responded to this review

We hope you do stay with us again soon. Thank you for taking the time to give us a good review. More 

Niagara Falls, Canada
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 2, 2016

Very disappointed in room, very dirty and not up to level of a Hampton/Hilton, the room was dirty and smelly. We contacted hotel manager and he left us a message on our home phone and we returned his call and sent him email and nothing happened since. Terrible customer service. diamond #246920412

Helpful?
Thank Stephen R
KanaHotelGroup, Manager at Hampton Inn & Suites Birmingham Airport Area, responded to this review

Thank you for your review on TripAdvisor. I was disappointed to learn of your experience at our hotel, and regret that we did not provide a level of service that anticipated and responded to your needs. I apologize for the issues and hope to have a future opportunity to regain your confidence and goodwill. More 

Birmingham, United States
1 review
5 of 5 stars Reviewed January 2, 2016

Excellent experience and will stay there again on my next trip to Texas. Hotel is two miles off of the Loop which makes much less traffic and congestion in the area. Still plenty of restaurants nearby.

Review collected in partnership with Hampton

Helpful?
Thank Theresa C
KanaHotelGroup, Manager at Hampton Inn & Suites Birmingham Airport Area, responded to this review

Thank you for your good review of our hotel the Hampton Inn & Suites Birmingham Airport Area. We look forward to seeing you again on your next trip our way. More 

Bartlett, Tennessee
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed January 1, 2016 via mobile

As a silver member, I expect the ocassional plus from my stay. They upgraded me to a suite as a plus on my stay. Overall the place was average, but I did appreciate the attention to us regulars. Location is pretty easy for getting around. About 12 min from every where u want to go. Overall, they took care of... More 

Helpful?
Thank John M
KanaHotelGroup, Manager at Hampton Inn & Suites Birmingham Airport Area, responded to this review

We always enjoy hearing from our guests and would like to thank you for your good review. We hope to be seeing you again soon. More 

Montgomery, Alabama
Level Contributor
128 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed December 26, 2015 via mobile

Not like a typical Hampton Inn. It's an old hotel with very old, dirty and musty smelling carpet. I walked on it barefoot and the carpet had a very sticky feel to it. They need to change the carpets ASAP. Also the thermostat in our room was not working properly. We were not able to change the temperature. Other than... More 

Helpful?
Thank JujuFam
KanaHotelGroup, Manager at Hampton Inn & Suites Birmingham Airport Area, responded to this review

I regret that the hotel did not meet your expectations. We are in the process of evaluating opportunities for improvement and appreciate your input! We want to ensure guest rooms are clean and comfortable, offering a relaxing place for our guests to enjoy their time in our area. I thank you for taking the time to share your recent experience... More 

Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 3, 2015

The hotel is conveniently located close to I-20. We were on a road trip from North Caroline to Texas and needed a place to stop for the evening. It was clean, quiet and well-kept. The entrance is a bit odd since the driveway takes you to the back of the hotel.

Review collected in partnership with Hampton

Helpful?
Thank ShawnG4
KanaHotelGroup, Manager at Hampton Inn & Suites Birmingham Airport Area, responded to this review

We hope the rest of your road trip went well. Thank you for your good review and we hope you will return again on your way back. More 

Cleveland, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 21, 2015

When I booked our stay via phone on 11/15/15, I specifically asked if the heated indoor pool was available. I was told "yes". When we arrived later that same day, I took my 4 year old grand daughter to the pool for a swim, and was greeted with an "out of order" sign on the door. I asked the front... More 

Review collected in partnership with Hampton

Helpful?
2 Thank Ricky M
KanaHotelGroup, Manager at Hampton Inn & Suites Birmingham Airport Area, responded to this review

Thank you for your comments about our hotel on Trip Advisor. We are very sorry for the fact that you did not have a comfortable stay. Be assured that we are sharing your concerns with all appropriate management so that corrective measures are taken where feasible. We sincerely apologize for falling short of your expectations as this is not typical... More 

BARTLETT
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 20, 2015

The hotel is average. They appear to try however the staff and cleaning was below expectations. Wake up call did not come. Pillows had blood and spit stains. They are complacent and not very observant. The breakfast was below normal Hampton standards. Coffee was cold and ran out. Breakfast staff girl was on the phone more than paying attention to... More 

Review collected in partnership with Hampton

Helpful?
1 Thank 206glenb
KanaHotelGroup, Manager at Hampton Inn & Suites Birmingham Airport Area, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

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