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Embassy Suites by Hilton Birmingham-Hoover

Certificate of Excellence
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2960 John Hawkins Parkway, Birmingham, AL 35244
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1 room 1 adult
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Embassy Suites by Hilton Birmingham-Hoover
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493 Reviews from our TripAdvisor Community

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Huntsville, Alabama
Level Contributor
91 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed twice in the last two weeks Both times the front desk was friendly. nice clean room with comfortable furniture. The evening reception had fruit and veggies along with chips and dip. The breakfast was excellent and the staff was friendly

Helpful?
Thank 1sonnybo
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

Thank you for being a return guest and we are glad to read how friendly you found our staff. Your review is appreciated and we look forward to seeing you again soon. More 

1 review
4 of 5 stars Reviewed 4 days ago NEW

Staff, from housekeepers to dining area workers, was extremely friendly and helpful. Omelet cook was great and made wonderful omelets. Could have used gravy at breakfast but all food was tasty and hot. Would stay here again.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank daviddI2646QP
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

Thank you for your good review and for letting others know you enjoyed your stay. We hope you can return again soon. More 

Clearwater, Florida
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Conference for business and fully enjoyed the stay! This staff is 2nd to none. The front desk was so helpful, they helped arrange trips to stores. Very nice despite the snow forecast! Love the nightly happy hour!

Helpful?
Thank KCMurphy65
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

We are glad you found your stay here so enjoyable and would like to thank you for your good review of our staff and our hotel. Hopefully we will see you again in the near future. More 

Grand Rapids, Michigan
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Spent a week here for business, felt like home! Love having own living space and kitchenette aside from bedroom. Breakfast with omelette station is amazing. Manager's reception in evening is perfect. Nice size fitness facility. Great shuttle to take you to airport, restaurants, shopping.

Helpful?
Thank BreannMarie
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

Thank you for complimenting our hotel the Embassy Suites by Hilton Birmingham-Hoover so highly. Your review and your business are greatly appreciated and hopefully we will be hosting you again soon. More 

Level Contributor
15 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

Great rooms. Nice happy hour Staff is friendly. Some of the other guests seemed a little sketchy though. It was a really good stay all and all though. It is what you would expect from an Embassy Suites.

Helpful?
Thank Jdeimund
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

We are glad you had a good stay here with us and hope you return again soon. Thank you for your review. More 

Madison, Alabama
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Love the Embassy Suites chain and overall this hotel was decent. Lobby and common areas were clean but rooms were showing signs of wear and tear. Couch was covered in stains which was kind of gross to sit on (not what you expect). Room was mostly nice other than minor cleanliness issues (trash under couch). Hallway was freezing cold. Front... More 

Helpful?
Thank ttmt2
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

Please know your comments are taken very seriously and will be looked at immediately. We are in the process of evaluating opportunities for improvement and appreciate your input! I thank you very much for your review and sincerely hope that you will give us another opportunity and stay with us next time you’re in town. More 

Castle Rock, Colorado
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel was in a nice area, with shuttle that will take you over to restaurants (I ate at Firebirds which was great). I like having the tv room separate from bedroom as it makes the room feel bigger. Also nice if you have children with you since there are two TVs.

Helpful?
Thank Liggetto
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

We are glad you enjoyed the two TVs during your stay here with us. Thank you for your good review. We hope to see you again during your next trip to our area. More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Carpet dirty with 1/4" dust, hair clips, dry dog food, 3 empty snack food bags on floors. ALL glass drinking glasses obviously used, carpet torn, couch gross dirt & sagging. 7" crack in bath sink. Asked for cleaner room, was moved to next room as dirty, & several bugs, one "stink bug", several fleas. Should have first checked others photos... More 

Helpful?
Thank Pamela H
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

Thank you for your review on TripAdvisor. I was disappointed to learn of your experience at our hotel, and regret that we did not provide a level of service that anticipated and responded to your needs. I apologize for the issues that you reported, and hope to have a future opportunity to regain your confidence and goodwill. More 

Columbus MS, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Most of the staff were what you would expect at an Embassy suites but the housekeeping and one front desk clerk brought the entire team down. Dirty glasses, bodily fluid on the couch and broken furniture upon arrival...and no resolve the entire two night state. Lastly, a very toxic, harmful bleech/chlorine content in hot tub...something was very wrong but no... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank William H
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

We take all feedback seriously, and sincerely regret that we did not meet your expectations. Your business is important to us and I will definitely take your comments into consideration. I thank you very much for your review and sincerely hope that you will give us another opportunity and stay with us next time you’re in town. More 

Tyler, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Great Place to Stay! AMAZING STAFF! Defiantly stay again. They go out of there way to make your stay feel like home! They have a great happy hour! Great work out facility away from home. Food was excellent! The drivers will take you where you want to go anytime.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Sue W
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

Thank you for your good review and we will be sure to let our staff know about your good comments about them. We hope you return again soon here to the Embassy Suites by Hilton Birmingham-Hoover. More 

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