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The Wynfrey Hotel At Riverchase

3.5 of 5
1000 Riverchase Galleria, Birmingham, AL 35244
Hotel amenities
The Wynfrey Hotel At Riverchase
Ranked #34 of 81 hotels in Birmingham
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233 reviews from our community

Traveler rating
    88
    43
    45
    30
    27
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Families
37
 
Couples
47
 
Solo
21
 
Business
86
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Hoover
2 reviews
5 of 5 stars Reviewed May 11, 2013 NEW

Compliments to Front Desk Taylor @WynfreyHotel Friday evening, 10 May! Your Exceptional Service IS Greatly Appreciated, Lady! Recent renovations at The Wynfrey are elaborate. Yet, what stands out at The Wynfrey is the Exceptional Service! The Wynfrey cares for its guests and customers! #ThanksWynfrey @TripAdvisor

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Kentwood, Louisiana
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed May 9, 2013 via mobile

My wife and I spent two nights here in late March for a conference and enjoyed our stay. It is convenient for shopping since it is attached to the Galleria. There are restaurants of various types located in front of the hotel as well as a Shula's Steakhouse in the hotel. Everyone I had interaction with was nice and helpful... More

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See 2 more reviews by TangiTraveler for Birmingham
AndyPeters, General Manager at The Wynfrey Hotel At Riverchase, responded to this review
May 11, 2013

To our guest from Louisiana; Thank you for staying with us on your recent trip to Hoover, Alabama and staying with us. We appreciate your taking the time to write and post your review of your stay on Trip Advisor. We are pleased to know that overall you enjoyed your stay and that even got to meet a good friend... More

Russellville, Alabama
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 4, 2013

I've stayed at the Wynfrey many times through the years, and I'm disappointed that the recent renovation wasn't as good as hyped. It was a really nice hotel years ago. Now It's just so so. The price of the room is higher than the actual value. I wouldn't try to dissuade anyone from staying, but if you're looking for a... More

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AndyPeters, General Manager at The Wynfrey Hotel At Riverchase, responded to this review
May 11, 2013

To our guest from Russellville; Thank you for being our guest and staying with us at the Wynfrey. We appreciate your constructive comments so that we can continue to work on our hospitaltiy to improve the experience for all of our guests, we apologize that your stay was just so so. We hope that after the complete renovation is done... More

NJ
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 14, 2013

I stayed at this hotel on a five night business trip. First let me say that the location is fantastic - literally part of a huge mall that has just about any store you could want. Also a perk - the Starbucks literally across from the hotel and open at 7 AM! The hotel is in the middle of remodeling... More

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See 4 more reviews by jersey-ites for Birmingham
AndyPeters, General Manager at The Wynfrey Hotel At Riverchase, responded to this review
May 11, 2013

To our guest from New Jersey; Thank you for taking the time to write and post a review of your stay at the Wynfrey. We are pleased to know that for the most part you enjoyed your stay with us as well as the proximity of the mall and Starbucks. I do apologize that we got your luggage mixed up... More

Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 26, 2013

I'm from Alabama...and the Wynfrey was "the" place to stay....I have stayed here many, many times...and after today (I'm in my room now) this will most likely be the last.....what's wrong you ask...well, My television is analog...the receiver is digital...meaning that ALL the channels are snowy. My remote didn't work..after two attempts the maintenance guy got one that worked...I have... More

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AndyPeters, General Manager at The Wynfrey Hotel At Riverchase, responded to this review
May 11, 2013

To Ms. Susan from Houston; I do appreciate your constructive comments posted on Trip Advisor and apologize that your stay was less than satisfactory. We are in the midst of a complete renovation that will improve the dated appearance of the hotel, regarding the televisions we are placing a 42" tv in every room and are also in the process... More

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New York City, New York
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 25, 2013 via mobile

This is a nice hotel, in a good location. (It's attached to a giant mall, so you can buy anything that you may have forgotten.). The rooms are large and modern-- there are even little motion detectors that light your way to the bathroom when you get up in the middle of the night. My only tiny complaints was the... More

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AndyPeters, General Manager at The Wynfrey Hotel At Riverchase, responded to this review
May 11, 2013

To our guest from New York; Thank you for taking the time to write and post a review of your stay at the Wynfrey. We do appreciate your comments and recognition of the service team. We are excited about our conversion and upcoming completion of the renovation. We will convert the hotel and be part of Hyatt family on June... More

Lower Alabama
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 12, 2013

I won this hotel on Priceline and at first after reading the reviews, I was hesitant to stay there. I went ahead and tried the hotel, and I was most pleased. The location cannot be beat and I asked for a recently remodeled room with two beds. I was granted both requests by the front desk and the room, furnishings... More

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AndyPeters, General Manager at The Wynfrey Hotel At Riverchase, responded to this review
May 11, 2013

Dear Lower Alabama guest; Thank you for your nice review and comments posted on Trip Advisor. We appreciate your recognizing our renovation and the improvements in process. The Wynfrey will convert to Hyatt Regency on June 14th and the renovation will be complete towards the end of July. We are very excited about our conversion. We do hope to greet... More

Memphis, Tn
1 review
3 of 5 stars Reviewed February 11, 2013

As a frequent user of discount sites like priceline or hotwire I understand I take a risk in what room I will be assigned upon check in. Once I realized I was awarded The Winfrey I was excited thinking it was a great deal. Then I directly checked their webiste and realized I only saved a samll amount compared to... More

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AndyPeters, General Manager at The Wynfrey Hotel At Riverchase, responded to this review
May 11, 2013

To our guest from Memphis; Thank you for your constructive feedback regarding your recent stay with us. I do appreciate and understand your dissappointment that you received one of our older dated rooms. We are in the midst of a 18 million dollar renovation and the owners have made a commitment to update the hotel. We will complete the renovation... More

Hoover
2 reviews
5 of 5 stars Reviewed February 5, 2013

Thank you @WynfreyHotel for Excellence in Customer Service! Too many businesses, Retail or Hotels, fail to put the Customer first in today’s economic environment. I frequent your Hotel, Hoover, Alabama, two or three times monthly for business purposes. Wynfrey Management, Bell Desk, and Valet, you are prompt to accommodate me as a guest. The adjacent Riverchase Galleria Mall is a... More

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AndyPeters, General Manager at The Wynfrey Hotel At Riverchase, responded to this review
May 11, 2013

Dear Smith Speaks; Thank you very much for taking the time to recognize the service the team members provided to you during your recent visit to the Wynfrey. We appreciate your business and look forward to greeting you again in the future. I have shared you very nice comments with the team via our daily newsletter. Andy Peters General Manager More

Alabama
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed January 25, 2013

We are familiar with this hotel, its surroundings and Birmingham in general. We stayed here one night in January. We had our 2 kids and got two adjoining rooms. The rooms were very clean, crisp, and comfortable. Beds were great, pillows even greater. Nice bathrooms and showers (and I'm picky). Refrigerators in the rooms. We were on the top floor... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(7)
  • Club level(6)
  • Very friendly(6)
  • Food court(4)
  • Shopping mall(3)
  • Very nice(3)
  • Business conference(3)

Additional Information about The Wynfrey Hotel At Riverchase

Address: 1000 Riverchase Galleria, Birmingham, AL 35244
Region: United States > Alabama > Birmingham
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotels in Birmingham
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Also Known As:
Wynfrey Hotel Birmingham
Wynfrey Hotel Birmingham Alabama

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