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SpringHill Suites Birmingham Colonnade

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3950 Colonnade Pkwy, Birmingham, AL 35243
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SpringHill Suites Birmingham Colonnade
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SpringHill Suites Birmingham Colonnade
SpringHill Suites Birmingham Colonnade
SpringHill Suites Birmingham Colonnade
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164 reviews from our community

Traveler rating
    69
    56
    24
    8
    7
See reviews for
55
27
11
49
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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    (164)
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    (43)
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    (51)
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    (36)
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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

This was my second stay at this Springhill. Being wowed again I felt the need to post a review. The staff here are well trained and appointed, the rooms are clean, comfortable, and welcoming. The breakfast was filling and the front desk agent was smiling. In my eyes, these are all signs of great leadership, so job well done! See... More 

Was this review helpful? Yes
Scott M, General Manager at SpringHill Suites Birmingham Colonnade, responded to this review

On behalf of our entire team at SpringHill Suites Birmingham Colonnade, we would like to thank you for your loyalty and allowing us the opportunity to serve you as our guest. We strive to deliver the best service possible with the goal of reaching beyond every guest’s expectations and celebrate in achieving that goal, such as you describe so kindly... More 

1 review
2 of 5 stars Reviewed 4 days ago NEW via mobile

My stay was terrible. The king size bed was not firm It would be best described as terribly hard. The commode made a continuous running sound ( shaking the handle did not stop it). The iron was burned on the bottom and would not get hot. The commode was very low to the floor( a lot lower than most hotels).... More 

Was this review helpful? Yes
Scott M, General Manager at SpringHill Suites Birmingham Colonnade, responded to this review

We apologize for the issues you encountered during your stay. The feedback provided will allow us the ability to improve our guest experience overall by preventing issues like these from occurring again in the future. We appreciate the positive comments shared regarding our friendly staff and clean suites. Thank you for your business and we hope to have the opportunity... More 

Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Made this reservation utilizing Marriott's website. It really wasn't where I thought it was going to be as far as the Colonnade goes. Hotel was nice and the front desk staff were helpful. The only thing that was different about the room, was the TV. It had to be at a certain angel to be on and stay on. If... More 

Was this review helpful? Yes
Scott M, General Manager at SpringHill Suites Birmingham Colonnade, responded to this review

Thank you for your business at SpringHill Suites Birmingham Colonnade, your loyalty to the Marriott brand and sharing your positive experience. Great guest service truly remains our highest priority and it remains rewarding for us to hear we achieved such during your stay. We also appreciate the feedback in regards to the TV in your room, have addressed this issue... More 

Wolfe City, Texas
2 reviews
5 of 5 stars Reviewed 3 weeks ago

What a great hotel. People were friendly from the minute we walked in until we left. The rooms were comfortable, quiet, and most importantly clean. The next time I am in the area I can assure you this will be the hotel of choice. Thank you for the wonderful experience

Was this review helpful? Yes
Scott M, General Manager at SpringHill Suites Birmingham Colonnade, responded to this review

Please allow us to thank you for business and fantastic comments about our Hotel and Staff. Great guest service remains our number one priority at SpringHill Suites Birmingham Colonnade and we celebrate often in achieving that goal. We also thank you for the nice comments regarding the cleanliness and spacious room size. Being an all-Suite property with larger rooms than... More 

Fort Walton Beach, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We and another couple drove in from Florida and were originally booked to stay at the Birmingham Marriott and had confirmation the day before. Upon arrival we were told that the hotel had over booked and the couple that were riding with us were re-booked at to the Springhill suites. After some heated discussions with the that hotel manage, we... More 

Was this review helpful? Yes
Scott M, General Manager at SpringHill Suites Birmingham Colonnade, responded to this review

We would like to take this opportunity to express how much we appreciate your business, enjoyed speaking with you personally during your stay and sharing your positive experience with the world in this review. Excellent guest service with professionalism remains our number one goal at SpringHill Suites Birmingham Colonnade and we celebrate that success often, particularly when we make a... More 

Montgomery, Alabama
Contributor
12 reviews 12 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

All of the staff at the hotel was very friendly and eager to please. The free breakfast in the lobby was well stocked and had the make-it-yourself waffles too. The lobby was modern and clean. The rooms were spacious and nicely decorated. The even-numbered rooms are on the interstate side of the building with constant traffic noise. They do offer... More 

Was this review helpful? Yes
Scott M, General Manager at SpringHill Suites Birmingham Colonnade, responded to this review

We are truly grateful for your business and the positive comments about our friendly staff. Great guest service remains our number one priority at SpringHill Suites Birmingham Colonnade and it's very rewarding to hear we achieved that goal during your visit. We also thank you for the uplifting comments about our Hotel’s free breakfast, cleanliness, modern and spacious room size.... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Traveling for business and has made this my preferred hotel over th courtyard and Marriott across the street. Love the microwave, fridge and bar areally on the room(s). Also when traveling with my family my daughter would faint if we got a room without pull out couch. Thumbs up Springhill!!!

Was this review helpful? Yes
Scott M, General Manager at SpringHill Suites Birmingham Colonnade, responded to this review

Please allow us to thank you for loyal business and for selecting SpringHill Suites Birmingham Colonnade as your preferred Hotel of choice in the area. We also thank you for the “thumbs up” and nice comments regarding our well-equipped Suites and spacious room size. Being an all-Suite property with larger rooms than most typical layouts, we too understand the benefit,... More 

Tampa, Florida, United States
Contributor
20 reviews 20 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 17, 2015

We were pretty pleased with our last visit, so decided to stay here again. With a daughter in grad school at UAB, we will be visiting Birmingham often. Well, our first night - which was after 9 hours of driving - was less that stellar. A youth group was in the hotel, and boy could you tell. Slamming doors, kids... More 

Was this review helpful? Yes
Scott M, General Manager at SpringHill Suites Birmingham Colonnade, responded to this review

We apologize for the issues you encountered with the groups in house during your stay. While we generally only have this type of business during the weekend events in the area, the feedback you provided will certainly help reduce the noise level and hopefully prevent situations like this from occurring again in the future. We appreciate your loyalty and the... More 

Dallas, Texas, United States
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed April 15, 2015

We needed a couple of hotel rooms for family attending a funeral. This hotel was across the highway from The Summit which has quite a few nice restaurants that gave us good options for food types. It was also close to the Ridout - Elmwood Funeral Home which was important to us. Since we had older family members with us,... More 

Was this review helpful? Yes
Scott M, General Manager at SpringHill Suites Birmingham Colonnade, responded to this review

Please allow us to thank you for the opportunity to serve your lodging needs, along with the uplifting comments about our staff in providing warm, "Southern Hospitality". Your opinion is also shared regarding the close proximity of many nice restaurants at The Summit close by, which truly makes the Colonnade area a popular choice among travelers. We appreciate your business... More 

Caledonia, Michigan
Top Contributor
58 reviews 58 reviews
15 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed March 26, 2015

One star ratings are reserved for the worst experience ever, but this was not the worst experience ever. It was just really far below normal Marriott standards. And I have never submitted a two star rating before, which was a bummer. As an Elite Marriott Rewards member, I stay at quite a few Marriott properties around the country. And I... More 

Was this review helpful? Yes
Scott M, General Manager at SpringHill Suites Birmingham Colonnade, responded to this review

Thank you for your business and the taking the time to share your experience. We appreciate the feedback and welcome the opportunity to improve the areas noted to better our guest experience overall. We would like to apologize for the difficulties you encountered and not meeting expectations. While no words can make up for outlying issues during your past stay,... More 

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