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SpringHill Suites Birmingham Colonnade

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3950 Colonnade Pkwy, Birmingham, AL 35243
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SpringHill Suites Birmingham Colonnade
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SpringHill Suites Birmingham Colonnade
SpringHill Suites Birmingham Colonnade
SpringHill Suites Birmingham Colonnade
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171 Reviews from our TripAdvisor Community

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Traveler rating
    74
    57
    25
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (171)
  • Mar-May only
    (43)
  • Jun-Aug only
    (58)
  • Sep-Nov only
    (34)
  • Dec-Feb only
    (36)
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Brandon
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We have stayed at the Springhill Suites Birmingham on several occasions because it is always clean, the staff is friendly and the location is good. They have a free breakfast buffet but this visit we did not eat there as we slept in both mornings. The biggest drawback is that the walls are thin and you can hear loud neighbors... More 

Was this review helpful? Yes
Scott M, General Manager at SpringHill Suites Birmingham Colonnade, responded to this review

Please allow us to thank you for repeat business and wonderful comments about our Hotel and Staff. Great guest service remains our number one priority at SpringHill Suites Birmingham Colonnade and we celebrate often in achieving that goal. We also thank you for the nice comments regarding the cleanliness and location of the Property. While we do indeed house groups... More 

Van, Texas
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First time to stay here on my vacation trip with the husband, grandfather and daughter. Traveling thru, we decided to get a room for the night. We have always trusted Springhill Suites for a superb stay. Unfortunately, this one had a couple of flaws. Upon check-in, we had excellent service. When we entered our room on the third floor, it... More 

Was this review helpful? Yes
Scott M, General Manager at SpringHill Suites Birmingham Colonnade, responded to this review

We apologize for the issues you encountered during your stay. The feedback provided will allow us the ability to improve our guest experience overall and whenever possible, prevent issues like these from occurring again in the future. Unfortunately our air conditioning units are sensor activated, therefore without activity in the room, the units will not come on beforehand. While we... More 

Riceville
Level Contributor
133 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I enjoy this location as it is convenient and clean. The manager and staff always great you upon your visit. The rooms are spacious and come with a great work area. The work out room could use some repair but it will do for a night or two. Couple of machines out of order. It is not normally that way.

Was this review helpful? Yes
Scott M, General Manager at SpringHill Suites Birmingham Colonnade, responded to this review

We truly appreciate your repeat business and sharing your positive experience with the world in this review. Great guest service remains our primary objective at SpringHill Suites Birmingham Colonnade and we celebrate that success often, particularly with an experienced traveler and top contributor to the Trip Advisor community such as yourself. Being an all-suite property, many agree that our spacious... More 

Meridian, Mississippi
1 review
5 of 5 stars Reviewed 2 weeks ago

I booked this room for my mother and father and they were accompanied by my niece and nephew. When they returned that just kept going on and on about how the rooms were nice and the front desk agent that was working on Thursday June 11th morning shift was so nice and she just had a great spirit. I would... More 

Was this review helpful? Yes
Scott M, General Manager at SpringHill Suites Birmingham Colonnade, responded to this review

Having a spirit to serve is something we admire a great deal and we feel so very appreciative for you recognizing the efforts of our Front Desk associate in this review. Great guest service remains our number one and overall objective at SpringHill Suites Birmingham Colonnade and we plan to celebrate for delivering that service. Your opinion regarding the quality,... More 

Cincinnati, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago

My family of four stayed here recently and we were extremely satisfied with our stay. The Service was above and beyond what we typically get from Marriott properties, which is always good but at this SHS every staffer we passed said hi, everyone smiled and any small question we had got their immediate attention. The kids never say much about... More 

Was this review helpful? Yes
Scott M, General Manager at SpringHill Suites Birmingham Colonnade, responded to this review

Please allow us to thank you for your business, loyalty to the Marriott brand and uplifting comments about the excellent service provided by our entire staff. Great guest service remains our number one priority at SpringHill Suites Birmingham Colonnade and it's very rewarding to hear we achieved that goal. Most guests agree about the variety that our hot expanded breakfast... More 

Alexandria, Louisiana
1 review
5 of 5 stars Reviewed 3 weeks ago

I booked the room for a family member of mine and even though he had a hiccup when he was checking in the desk clerk was very helpful, understanding and professional, while he acquired all the documentation he was lacking. Thank you for treating him with respect, and taking care of him while he was away from home.

Was this review helpful? Yes
Scott M, General Manager at SpringHill Suites Birmingham Colonnade, responded to this review

Thank you for your business and taking the time to share your positive experience at SpringHill Suites Birmingham Colonnade with the world in this review. Great guest service with professionalism is our overall objective during every interaction and it's very rewarding to hear we achieved that goal. We plan to praise the associate who succeeded accordingly and sincerely appreciate the... More 

Greenville, South Carolina
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I love staying at a friendly place that's clean and well taken care of. SHS here doesn't disappoint! Great variety for breakfast and coffee's always hot. Well done, I recommend this hotel to friends and family.

Was this review helpful? Yes
Scott M, General Manager at SpringHill Suites Birmingham Colonnade, responded to this review

Please allow us to thank you for business and the rewarding comments about our friendly service and staff. Great guest service remains our number one priority at SpringHill Suites Birmingham Colonnade and we celebrate often in achieving that goal. We also thank you for the positive feedback about our variety of free breakfast options available and hot coffee throughout the... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2015 via mobile

This was my second stay at this Springhill. Being wowed again I felt the need to post a review. The staff here are well trained and appointed, the rooms are clean, comfortable, and welcoming. The breakfast was filling and the front desk agent was smiling. In my eyes, these are all signs of great leadership, so job well done! See... More 

Was this review helpful? Yes 1
Scott M, General Manager at SpringHill Suites Birmingham Colonnade, responded to this review

On behalf of our entire team at SpringHill Suites Birmingham Colonnade, we would like to thank you for your loyalty and allowing us the opportunity to serve you as our guest. We strive to deliver the best service possible with the goal of reaching beyond every guest’s expectations and celebrate in achieving that goal, such as you describe so kindly... More 

1 review
2 of 5 stars Reviewed May 25, 2015 via mobile

My stay was terrible. The king size bed was not firm It would be best described as terribly hard. The commode made a continuous running sound ( shaking the handle did not stop it). The iron was burned on the bottom and would not get hot. The commode was very low to the floor( a lot lower than most hotels).... More 

Was this review helpful? Yes
Scott M, General Manager at SpringHill Suites Birmingham Colonnade, responded to this review

We apologize for the issues you encountered during your stay. The feedback provided will allow us the ability to improve our guest experience overall by preventing issues like these from occurring again in the future. We appreciate the positive comments shared regarding our friendly staff and clean suites. Thank you for your business and we hope to have the opportunity... More 

Atlanta, Georgia
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 22, 2015

Made this reservation utilizing Marriott's website. It really wasn't where I thought it was going to be as far as the Colonnade goes. Hotel was nice and the front desk staff were helpful. The only thing that was different about the room, was the TV. It had to be at a certain angel to be on and stay on. If... More 

Was this review helpful? Yes
Scott M, General Manager at SpringHill Suites Birmingham Colonnade, responded to this review

Thank you for your business at SpringHill Suites Birmingham Colonnade, your loyalty to the Marriott brand and sharing your positive experience. Great guest service truly remains our highest priority and it remains rewarding for us to hear we achieved such during your stay. We also appreciate the feedback in regards to the TV in your room, have addressed this issue... More 

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