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Country Inn & Suites Bessemer

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4895 Academy Court, I-20/59 Exit 108, Bessemer, AL 35022
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Country Inn & Suites Bessemer
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Country Inn & Suites Bessemer
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73 reviews from our community

Traveler rating
    19
    10
    10
    22
    12
See reviews for
33
9
1
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Russian first
  • Any
English first
  • All months
    (73)
  • Mar-May only
    (10)
  • Jun-Aug only
    (21)
  • Sep-Nov only
    (24)
  • Dec-Feb only
    (18)
All months
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Highly disappointed. As soon as you walk in there is a weird musty smell. The room smells too. Stains on carpet in room. I will say the 24 hr coffee (when they fill it) is nice and our room had two king sized beds which was nice. Pool area had no towels and didn't even smell of chlorine which makes... More 

Was this review helpful? Yes
CarlsonRezidor, Online Customer Support at Country Inn & Suites Bessemer, responded to this review

Thank you for reaching out and writing your review. We apologize you were not satisfied with the condition of the hotel and your room during your stay, including the smell, carpet, and lack of towels in the pool area. We appreciate you taking the time share your experience as your comments are valued and will be used to consider improvements... More 

Louisville, Kentucky, United States
Top Contributor
65 reviews 65 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel had everything I needed. The beds were comfortable. Everything worked. I enjoyed using the wi fi. I used the fitness room. The pool and jacuzzi were working but I did not use them. I enjoyed the breakfast. I enjoyed staying here.

Was this review helpful? Yes
Management42, Manager at Country Inn & Suites Bessemer, responded to this review

I am so glad to hear from you and to discover that you enjoyed your stay with us so much. It is great to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Thank you again for your thorough and insightful review. More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Pool was closed. Ice machine was out of order on our floor. Pancake dispenser did not work for the kids. Disappointed there were no weights in the fitness room. Men's bathroom was out of order on the main floor for guests.

Was this review helpful? Yes
Management42, Manager at Country Inn & Suites Bessemer, responded to this review

Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I assure you that each issue mentioned is being addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. We hope to see you again someday and to transform your opinion... More 

1 review
3 of 5 stars Reviewed January 28, 2015

The room that they gave us was clean but under construction. Very good shower. Over all the hotel was very nice. Everyone at the front desk were very nice. The pool and hot tub looked very inviting, we didn't try it, but the kids seems to be having a great time.

Was this review helpful? Yes
Management42, Manager at Country Inn & Suites Bessemer, responded to this review

I am so happy to learn that on the whole you enjoyed our services, amenities and clean accommodations. I am so sorry though for the inconveniences that you experienced due to the ongoing construction of your room. It is our goal to provide the best lodging experience to our valued guests and we wish to let you know that your... More 

Dacula, Georgia
1 review
1 of 5 stars Reviewed January 13, 2015

I checked into this Country Inn Suites On January 7th in the evening. I had been in the room for 10 mins unpacking when I observed a large soiled stain on the comforter And on the bedroom counter. I took a picture and immediately went to the front desk to show them and the lady changed my room without a... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Management42, Manager at Country Inn & Suites Bessemer, responded to this review

I am sorry for any rudeness or insult that you encountered with this situation and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Your voice matters to us. I hope you will accept our sincerest apologies for these difficulties, and I thank... More 

Alabama
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 9, 2015

the hotel was wonderful. The staff was very nice and helpful. The indoor pool was great as was the hot tub they had. The bathroom was very nice and clean and neat. we loved the room and the hotel. will stay there again soon.

Was this review helpful? Yes
Management42, Manager at Country Inn & Suites Bessemer, responded to this review

Your kind compliments mean so much to us, and we thank you for taking the time to share this review. We are excited to share this wonderful review with our hardworking staff, and we thank you for giving us this opportunity to congratulate them on a job well done. It is rewarding to hear that we have succeeded in making... More 

East Point, Georgia
Top Contributor
51 reviews 51 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed January 4, 2015

We stayed overnight, attending a concert. The staff was friendly and helpful, and made sure we got fresh, hot cookies once we checked in. We had a double queen room which was very spacious and clean. The breakfast was good, although we had to wait for someone to get back from the store with plates.

Was this review helpful? Yes
Management42, Manager at Country Inn & Suites Bessemer, responded to this review

We strive to give you a wonderful experience, and I am very happy to discover that you enjoyed your stay together with our friendly and helpful staff that made sure you got fresh, hot cookies when you checked in; though I regret to hear that you weren't thoroughly impressed with the waiting during breakfast time. We are working to take... More 

Loveland
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed December 28, 2014

when I checked in I was given keys to an occupied room! No real apologies from the front desk staff. The next room smelled of smoke and had cigarette ashes all over the phone and bedside table. When I checked out no one even asked how my stay was....they just handed me the receipt. Do not stay here.

Was this review helpful? Yes
CarlsonRezidor, Online Customer Care at Country Inn & Suites Bessemer, responded to this review

We are so sorry to hear about the problems you experienced at check-in! We even further regret the way you felt the front desk handled these matters. We assure you that this will be addressed with management right away so they can review their check-in methods for quality assurance. Thank you so much for letting us know. We hope to... More 

Detroit, United States
1 review
5 of 5 stars Reviewed December 16, 2014

This hotel made our stay pleasant, fun and relaxing. Loved the amenities - pool and whirlpool were great. Workout room was right next door. Enjoyed the continental breakfast and chocolate chip cookies. Friends had double king-sized bedroom, nice and spacious.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Management42, Manager at Country Inn & Suites Bessemer, responded to this review

We are so glad to hear from you and to learn that we were able to give you a pleasant experience. It means a lot to hear from guests who are satisfied with all of our services and amenities. I am so happy that you enjoyed our continental breakfast and chocolate chip cookies. Thank you again for taking the time... More 

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