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Holiday Inn Express Hotel & Suites Bessemer

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5001 Academy Lane, Bessemer, AL 35022
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Holiday Inn Express Hotel & Suites Bessemer
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Holiday Inn Express Hotel & Suites Bessemer
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41 reviews from our community

Traveler rating
    13
    10
    6
    4
    8
See reviews for
16
6
2
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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    (7)
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

This is a well located hotel for travelers. Easy off and on the interstate but far enough away. Good restaurant options within walking distance. The staff is very friendly and helpful! Only downside was the bed was a bit firm for us.

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Atlanta, Georgia
1 review
1 of 5 stars Reviewed January 5, 2015

Do Not Stay Here! Bed Bug City!!!!! I stayed here 2 nights and was completely bitten up. Called them and reported the issue and the manager was absolutely no help at all. If you want bed bugs to take back home with you then this is the hotel for you. Serious!

Was this review helpful? Yes
Stephanie B, General Manager at Holiday Inn Express Hotel & Suites Bessemer, responded to this review

I do apologize for any inconvenience you may have experienced with our property. We have had this room inspected and room was clear. no traces found. Please contact management per your earliest convenience to discuss your stay further. Thank you, More 

Gonzales, Louisiana
Contributor
17 reviews 17 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 4, 2014

Stayed here one night on way home from Gatlinburg, Tn. Booked two rooms on-line. Rooms were exactly what I expected when I booked. Staff is friendly and rooms and baths were clean and nice. Beds & pillows were comfortable. Decent breakfast but could be much better. Had stayed at a competitor across the street a week earlier that had MUCH... More 

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Stephanie B, General Manager at Holiday Inn Express Hotel & Suites Bessemer, responded to this review

Thank you for telling us about your stay. We love hearing from our guest and are always looking for ways to improve the service we provide to you. Here at the Holiday Inn Express we want you to have a wonderful experience each time you stay with us. We look forward to the opportunity of welcoming you back next time... More 

Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 3, 2014

I have stayed several times at this hotel for football weekends at the University of Alabama. Easy access to the interstate and much better prices than staying in Tuscaloosa. The hotel is kept up to date and clean and best of all the staff is friendly.

Was this review helpful? Yes
Stephanie B, General Manager at Holiday Inn Express Hotel & Suites Bessemer, responded to this review

It was a Pleasure having you as our guest! I would like to thank you for your feedback and for being a frequent guest with us. We strived to provide exceptional service to all our guest and the Holiday Inn Express staff looks forward to Welcoming you back for your next stay. Sincerely, Stephanie GM More 

Milford, Michigan
Top Contributor
252 reviews 252 reviews
44 hotel reviews
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed October 29, 2014

I have stayed here and in the area many times. This hotel I can always count on to be consistent. One thing I noticed this time, is that the water pressure and hot temp are AWESOME---probably the best at any hotel I have stayed. With all the "energy savings" devices, normally water pressure and temp are not something we get... More 

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Stephanie B, General Manager at Holiday Inn Express Hotel & Suites Bessemer, responded to this review

Thank you for taking the time to tell us about your stay. We love hearing from our guest and Strive to be consistent in the service we provide. I do apologize that the breakfast was cold. I will look into this issue and have contacted our maintenance department to ensure that this does not occur for future guest. Again, thank... More 

Charleston, South Carolina, United States
1 review
1 of 5 stars Reviewed October 4, 2014

This hotel was absolutely disgusting. I travel for work and very often, staying in hotels weekly. This was by far my WORST hotel experience. One morning during my stay, I woke to find a rather large cockroach in my suitcase, rummaging through my clothes. I asked for a new room, when I should have just left seeing this hotel has... More 

Was this review helpful? Yes
Stephanie B, General Manager at Holiday Inn Express Hotel & Suites Bessemer, responded to this review

I do apologize for the inconvenience that occurred during your stay with us. We do appreciate you taking the time to tell us about your stay and for bringing this matter to our attention. Here at the Holiday Inn Express we value your feedback and we are taking your comments and concerns very seriously. Management is taking the necessary steps... More 

Savannah, Georgia
Contributor
15 reviews 15 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 23, 2014

Traveling on a business trip, this was just a one night stop on our route. We found the room to be nice and clean and the beds were comfy. There was a breakfast provided but we chose to eat at Cracker Barrel which was very conveniently located to the hotel.

Was this review helpful? Yes 1
Stephanie B, General Manager at Holiday Inn Express Hotel & Suites Bessemer, responded to this review

I am glad to hear that you enjoyed your stay, it was a pleasure having you as our guest. We look forward to welcoming you back the next time you are passing through the Bessemer area for business or leisure. Thank you for telling us about your experience. Sincerely, More 

Lexington, Kentucky, United States
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed March 24, 2014

This hotel is marginal at best. There was remodeling going on so the hallways smelled of paint. Wallpaper in the bathroom was peeling off. The wireless modem was waaay at the other end of the hallway, so my room, on the other end, could not get wireless access. I mentioned that to the person at the front desk, but she... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bessemer, responded to this review

Dear MisterK2013, We appreciate that you took the time to review our hotel. Please accept my sincerest apologies for the unsatisfactory wireless internet connection. In addition, I apologize that the breakfast did not live up to your expectations. Rest assured that these issues will be looked into. The feedback we receive from our valued guests, like you, enables us to... More 

North Las Vegas, Nevada
Top Contributor
61 reviews 61 reviews
24 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 14, 2014

We stayed here with friends. We were lucky enough to get the last 2 rooms available that day. The room was clean, the air conditioner was quiet & we were able to regulate it. The bed was comfortable. We got a good night's sleep. The staff members that we came in contact with were friendly & helpful. However, the star... More 

Was this review helpful? Yes 1
Kingston, Georgia
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 23, 2014

I was traveling with my 2 year old granddaughter for a volleyball tournament and we had to unexpectedly change hotels. The staff here was very accommodating and greeted us on arrival. The two queen beds were so comfortable and the room was clean. There were nice toiletries. The room contained a fridge and a microwave with a coffee maker. (Coffee... More 

Was this review helpful? Yes 1
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