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Festa Winter Palace Hotel

5.0 of 5 Borovets, Bulgaria
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Festa Winter Palace Hotel
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Festa Winter Palace Hotel
Festa Winter Palace Hotel
Festa Winter Palace Hotel
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67 reviews from our community

Traveler rating
    23
    17
    16
    6
    5
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16
27
2
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is not even close to 5star -NOT EVEN CLOSE. At dinner time we waited forever to get any service at the table, cigarette smoke was all over the lobby coming from party organized at the BG Restaurant. The stuff clueless and in my opinion without any proper training. Yes, all pruces are super cheap compared to European/US standards... More 

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 22, 2014

Good location.Small rooms and if you book room for 3 adults , you will pay for 3 adults but for additional bed you will have -beach bed.Managment is terible and the staff are very unpolite. 5 days during the stay we order portion of pancakes and we get always only ine pancake...on the end of the stay when we ask... More 

Was this review helpful? Yes 2
Kent. UK
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed May 18, 2014

We stayed here at the beginning of March. We had visited Borovets the previous year and stayed at the hotel lion but this time wanted to be based closer to the slopes so choose the festa winter palace. We arrived really late due to a delayed flight. The reception staff were really friendly and got us to our room quickly.... More 

Was this review helpful? Yes 1
Attard, Malta
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 16, 2014

We had the most amazing , romantic, relaxing , fun and snowy holiday at Borovets ski resort !! We loved every part of it, the location was like 'Narnia' really ! The Festa Hotel is simply amazing , we had a HUGE room , very affordable , with 250degrees glass balcony with all the view. Very nice Bathroom too! We... More 

Was this review helpful? Yes 1
uk
Top Contributor
85 reviews 85 reviews
13 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed May 14, 2014

Yes typically its not our version of a 5star hotel but it is one of the best in this area. I did not believe the breakfast would be as luke warm as some others have stated but indeed it is. Im not sure if they just leave it until it cools down, who knows. I just stuck to cereal and... More 

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Falmouth, United Kingdom
Top Contributor
55 reviews 55 reviews
16 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed March 23, 2014

I have to say this is one of the nicest hotels i have stayed in.Spotlessly clean,such lovely polite staff who go out of their way to help.Location is great,5 min walk to the nursery slopes..The food is plentiful,so much choice and every meal was lovely.There is a great swimming pool/spa downstairs too with gym.There is a mini bar/dressing gown/hairdryer in... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 21, 2014

Festa Winter Palace is exellent place in wonderful resort. Everything is amazing, large and beautiful rooms, delicious food, and 5 stars service. This hotel is one of the best, that i've been before. The atmosphere is great. I visit this hotel for second time and this year the development and experience, that the hotel have compared to last year, is... More 

Was this review helpful? Yes 2
Margate, United Kingdom
Contributor
18 reviews 18 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 11, 2014 via mobile

I stayed 1-8th march 2014, arrived late due to plane going tech! Staff whisked me through booking in, room was large with not a lot of storage for clothes, I was on my own and had to drape clothes over the chairs to dry them after skiing. The ensuite bathroom had a toilet, bidet and bath with over bath shower.... More 

Was this review helpful? Yes 2
Sofia, Bulgaria
Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 9, 2014

This is the perfect place for a lovely vacation. I've been many times in Borovets and this one is my personal favorite. Our room was big enough, warm and very clean. The service was very helpful and friendly. Nice winter view from our window completes the perfect trip. The location was excellent and the food was more than good.

Was this review helpful? Yes 3
UK
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed March 8, 2014 via mobile

We have just returned from a week at the festa and had mixed feelings , perhaps our expectations of this being a 5 star were unreal. I agree totally with the earlier review detailing the areas that need attention. The biggest and most disappointing area is the staff with the exception of the reception and the porter. No one greets... More 

Was this review helpful? Yes 5
B M, HR and Quality Manager at Festa Winter Palace Hotel, responded to this review

Dear Guest, Thank you very much for your feedback on your recent stay with us. We appreciate each and every objective review, which main aim is not only to give information for the future guests but at the same time to give suggestsion/advices to the properties and also to worn them where they need to pay attention and improve their... More 

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Additional Information about Festa Winter Palace Hotel

Address: Borovets, Bulgaria
Location: Bulgaria > Sofia Region > Borovets
Price Range (Based on Average Rates): $
Hotel Class:5 star — Festa Winter Palace Hotel 5*
Number of rooms: 66
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Hotel Style:
#7 Luxury Hotel in Borovets

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