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Festa Winter Palace Hotel

5.0 of 5 Borovets, Bulgaria
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Festa Winter Palace Hotel
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Festa Winter Palace Hotel
Festa Winter Palace Hotel
Festa Winter Palace Hotel
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71 reviews from our community

Traveler rating
    25
    18
    16
    7
    5
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27
3
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

An overall nice hotel with large rooms, although I think the management should listen to their guests, as this is not an isolated response. There are some nice, polite and professional staff (especially in the spa) but overall unhelpful and uninterested, especially at breakfast. The A/C doesn't work and when this was mentioned nothing happened. But worse of all is... More 

Was this review helpful? Yes 2
Sofia N, Guest Relations Manager at Festa Winter Palace Hotel, responded to this review

Dear Mr. Donalf, Thank you for your feedback. First of all, we sincerely apologize for your discomfort during your stay. Since the beginning of January, the chef was replaced and now the restaurant is managed by one of the best chefs in the Festa Hotels chain. The staff behaviour is taken into consideration and currently there ongoing customer service trainings.... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

It's the only '5' star hotel in Borovets but of course that's Bulgarian 5 star not London or Dubai etc. the service was patchy but I have to say whenever we asked for something they tried to help. They need some basic customer service training e.g. Don't stand around in the restaurant getting in the way of guests texting /... More 

Was this review helpful? Yes 3
Sofia N, Guest Relations Manager at Festa Winter Palace Hotel, responded to this review

Dear Mr. Chris P., Thank you for your comment on TripAdvisor! We appreciate your good words about our hotel. We work hard to keep you feel comfortable at hotel Festa Winter Palace. About the heat in the rooms we are checking the temperature control system. so that our guests will be able to use the comfort. Currently there ongoing trainings... More 

Derby, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We skied in Bulgaria about 9 years ago and found the service surly and indifferent, and the food shocking - always cold, so going to the Winter Palace in Borovets was a bit of a risk. However, we were overwhelmed this time - Bulgaria has clearly come on in the last decade. Just about every member of staff, reception, waiters... More 

Was this review helpful? Yes 5
Derby
Contributor
15 reviews 15 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here late Dec 14, check in was smooth and as we were early 3 hrs before check in time of 14,00 our room was ready!. Opted for the Jun suite, spacious city! television room, massive bedroom, bathroom, wardrobes etc, Breakfast Awesome everything you could ever want if it was hot it was hot, cold it was cold,. Awesome time... More 

Was this review helpful? Yes 3
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 29, 2014

This hotel is not even close to 5star -NOT EVEN CLOSE. At dinner time we waited forever to get any service at the table, cigarette smoke was all over the lobby coming from party organized at the BG Restaurant. The stuff clueless and in my opinion without any proper training. Yes, all pruces are super cheap compared to European/US standards... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 22, 2014

Good location.Small rooms and if you book room for 3 adults , you will pay for 3 adults but for additional bed you will have -beach bed.Managment is terible and the staff are very unpolite. 5 days during the stay we order portion of pancakes and we get always only ine pancake...on the end of the stay when we ask... More 

Was this review helpful? Yes 2
Kent. UK
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed May 18, 2014

We stayed here at the beginning of March. We had visited Borovets the previous year and stayed at the hotel lion but this time wanted to be based closer to the slopes so choose the festa winter palace. We arrived really late due to a delayed flight. The reception staff were really friendly and got us to our room quickly.... More 

Was this review helpful? Yes 1
Attard, Malta
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 16, 2014

We had the most amazing , romantic, relaxing , fun and snowy holiday at Borovets ski resort !! We loved every part of it, the location was like 'Narnia' really ! The Festa Hotel is simply amazing , we had a HUGE room , very affordable , with 250degrees glass balcony with all the view. Very nice Bathroom too! We... More 

Was this review helpful? Yes 1
uk
Top Contributor
85 reviews 85 reviews
13 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed May 14, 2014

Yes typically its not our version of a 5star hotel but it is one of the best in this area. I did not believe the breakfast would be as luke warm as some others have stated but indeed it is. Im not sure if they just leave it until it cools down, who knows. I just stuck to cereal and... More 

Was this review helpful? Yes 1
Falmouth, United Kingdom
Top Contributor
60 reviews 60 reviews
17 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed March 23, 2014

I have to say this is one of the nicest hotels i have stayed in.Spotlessly clean,such lovely polite staff who go out of their way to help.Location is great,5 min walk to the nursery slopes..The food is plentiful,so much choice and every meal was lovely.There is a great swimming pool/spa downstairs too with gym.There is a mini bar/dressing gown/hairdryer in... More 

Was this review helpful? Yes 1
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Additional Information about Festa Winter Palace Hotel

Address: Borovets, Bulgaria
Location: Bulgaria > Sofia Region > Borovets
Price Range (Based on Average Rates): $
Hotel Class:5 star — Festa Winter Palace Hotel 5*
Number of rooms: 66
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Hotel Style:
#7 Luxury Hotel in Borovets

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