We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 28 Borovets hotels

Festa Winter Palace Hotel

5.0 of 5 Hotel   |   Borovets, Bulgaria
Hotel amenities
Save Saved
You added Festa Winter Palace Hotel to your Saves list
Festa Winter Palace Hotel
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Booking.com Travelocity Tingo.com
and 3 more sites!
57%
Ranked #7 of 28 hotels in Borovets
A recent review
5 of 5 stars reviewed 4 weeks ago
bevjip Falmouth, United Kingdom
Write a Review

60 people have reviewed this hotel

Traveler rating
    22
    13
    16
    5
    4
See reviews for
15
25
1
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Falmouth, United Kingdom
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have to say this is one of the nicest hotels i have stayed in.Spotlessly clean,such lovely polite staff who go out of their way to help.Location is great,5 min walk to the nursery slopes..The food is plentiful,so much choice and every meal was lovely.There is a great swimming pool/spa downstairs too with gym.There is a mini bar/dressing gown/hairdryer in... More

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Festa Winter Palace is exellent place in wonderful resort. Everything is amazing, large and beautiful rooms, delicious food, and 5 stars service. This hotel is one of the best, that i've been before. The atmosphere is great. I visit this hotel for second time and this year the development and experience, that the hotel have compared to last year, is... More

Was this review helpful? Yes 1
Margate, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 11, 2014 via mobile

I stayed 1-8th march 2014, arrived late due to plane going tech! Staff whisked me through booking in, room was large with not a lot of storage for clothes, I was on my own and had to drape clothes over the chairs to dry them after skiing. The ensuite bathroom had a toilet, bidet and bath with over bath shower.... More

Was this review helpful? Yes 2
Sofia, Bulgaria
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 9, 2014

This is the perfect place for a lovely vacation. I've been many times in Borovets and this one is my personal favorite. Our room was big enough, warm and very clean. The service was very helpful and friendly. Nice winter view from our window completes the perfect trip. The location was excellent and the food was more than good.

Was this review helpful? Yes 3
UK
Contributor
17 reviews 17 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 8, 2014 via mobile

We have just returned from a week at the festa and had mixed feelings , perhaps our expectations of this being a 5 star were unreal. I agree totally with the earlier review detailing the areas that need attention. The biggest and most disappointing area is the staff with the exception of the reception and the porter. No one greets... More

Was this review helpful? Yes 5
B M, HR and Quality Manager at Festa Winter Palace Hotel, responded to this review

Dear Guest, Thank you very much for your feedback on your recent stay with us. We appreciate each and every objective review, which main aim is not only to give information for the future guests but at the same time to give suggestsion/advices to the properties and also to worn them where they need to pay attention and improve their... More

Borovets, Bulgaria
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 8, 2014 via mobile

Food very basic; no way a 5star buffet in mornings or evenings. Would have been better elsewhere on B&B due to hotel not being close to the centre or Gondola. Staff not as helpful as we would have expected at a 5star most other places in the world. Will be requesting a refund of the half board option before we... More

Was this review helpful? Yes 1
B M, HR and Quality Manager at Festa Winter Palace Hotel, responded to this review

Dear Guest, I am writing you this Management Response, not because I want to, but because I feel I have to as it is needed to give the clear facts to those who will read your Reivew, and could take all the information as actual experience. One of the basic requirements to post a Review is to be objective and... More

Canterbury, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 2, 2014

Large and VERY hot room in a medium sized hotel with a very distinctive look from the outside. The staff suffered from quite poor English but then their English was much better than my Bulgarian ! Not 5 star by any means but probably one of the best in Borovets after talking to other visitors we met.

Was this review helpful? Yes 2
B M, HR and Quality Manager at Festa Hotels at Festa Winter Palace Hotel, responded to this review

Dear Chris, Thank you for your Review on TripAdvisor.com. Please be informed that we are going under regular trainings of the staff members, and learning English is one of the things which we are focused at. It is important for us, when we recieve objective Reviews, based on real experience - such as yours. Despite the criticism we believe that... More

Watford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 2, 2014 via mobile

We recently returned from half term week stay at Festa Winter Palace hotel. Nice location, away from the main area but only 2mins. On are transfer it was clear that snow this year was poor. Worst in 25 years. However we made best of the week. Our room was very good, spacious, and clean. Food - ok, their was variety... More

Was this review helpful? Yes 2
B M, HR and Quality Manager at Festa Hotels at Festa Winter Palace Hotel, responded to this review

Dear Guest, Thank you for sharing your feedback on your very recent stay with us at the Festa Winter Palace in Borovets! We have read very carefully all of the comments, ideas and criticism that your are telling us. Since this Winter Season, we at Festa Hotels are going trough programme focused on the guests, which aim is to increase... More

1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 1, 2014

lovely hotel, very helpful and friendly staff. not a true 5 star in my opinion however still very happy with it. some of the evening meals could have been better. Only real downside was terrible wifi issues - would have to reconnect every few minutes sometimes.

Was this review helpful? Yes 4
B M, HR and Quality Manager at Festa Winter Palace Hotel, responded to this review

Dear Rohan, Thank you very much for your positive feedback about Festa Winter Palace. Your comments about the food are addressed to our Executive Chef. The Wi-Fi access is something very valuable in nowadays when more and more people are using internet, that's why we are increasing the routers in the building, and this will for sure improve the signal.... More

Portsmouth, United Kingdom
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 17, 2014 via mobile

The Festa Winter Palace is stunning. My husband and I stayed for one week in February, most staff are very pleasant, room was stunning, food was ok, Bulgarians like ALL their food lukewarm. The hotel was very quiet and lovely and warm, just a few minutes walk to ski school, highly recommend

Was this review helpful? Yes 6
B M, HR and Quality Manager at Festa Hotels at Festa Winter Palace Hotel, responded to this review

Dear Sarah, Thank you very much for chosing Festa Winter Palace and your very nice words about the hotel and the staff members. We encourage that our guests shared their positive feedback in written so that more viewers could see for their own what Festa Hotels could really offer. Festa Winter Palace is part of Festa Hotels, which is a... More

Been to Festa Winter Palace Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Festa Winter Palace Hotel

Address: Borovets, Bulgaria
Location: Bulgaria > Sofia Region > Borovets
Amenities:
Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #7 of 28 hotels in Borovets
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Festa Winter Palace Hotel 5*
Official Description (provided by the hotel):
The deluxe hotel is just 20 m away from ski runs and the high speed squad “Sitniakovo Express” and 100 m away from the Gondola lift. The hotel offers great opportunities for a winter ski vacation, high quality service and fine luxurious interior in wood and marble. Day care center is available. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Tingo, Otel, Hotels.com and HotelsClick so you can book your Festa Winter Palace Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Festa Winter Palace Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.