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All 28 Borovets hotels

Festa Winter Palace Hotel

5.0 of 5 Hotel   |   Borovets, Bulgaria
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Festa Winter Palace Hotel
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59%
Ranked #7 of 28 hotels in Borovets
A recent review
4 of 5 stars Reviewed May 18, 2014
Brownsuga70 Kent. UK
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  • Reviews (64)
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64 people have reviewed this hotel

Traveler rating
    22
    16
    16
    5
    5
See reviews for
16
27
1
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
1 review
1 of 5 stars Reviewed 6 days ago NEW

Good location.Small rooms and if you book room for 3 adults , you will pay for 3 adults but for additional bed you will have -beach bed.Managment is terible and the staff are very unpolite. 5 days during the stay we order portion of pancakes and we get always only ine pancake...on the end of the stay when we ask... More

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Kent. UK
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed May 18, 2014

We stayed here at the beginning of March. We had visited Borovets the previous year and stayed at the hotel lion but this time wanted to be based closer to the slopes so choose the festa winter palace. We arrived really late due to a delayed flight. The reception staff were really friendly and got us to our room quickly.... More

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Attard, Malta
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 16, 2014

We had the most amazing , romantic, relaxing , fun and snowy holiday at Borovets ski resort !! We loved every part of it, the location was like 'Narnia' really ! The Festa Hotel is simply amazing , we had a HUGE room , very affordable , with 250degrees glass balcony with all the view. Very nice Bathroom too! We... More

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uk
Top Contributor
69 reviews 69 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed May 14, 2014

Yes typically its not our version of a 5star hotel but it is one of the best in this area. I did not believe the breakfast would be as luke warm as some others have stated but indeed it is. Im not sure if they just leave it until it cools down, who knows. I just stuck to cereal and... More

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Falmouth, United Kingdom
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed March 23, 2014

I have to say this is one of the nicest hotels i have stayed in.Spotlessly clean,such lovely polite staff who go out of their way to help.Location is great,5 min walk to the nursery slopes..The food is plentiful,so much choice and every meal was lovely.There is a great swimming pool/spa downstairs too with gym.There is a mini bar/dressing gown/hairdryer in... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 21, 2014

Festa Winter Palace is exellent place in wonderful resort. Everything is amazing, large and beautiful rooms, delicious food, and 5 stars service. This hotel is one of the best, that i've been before. The atmosphere is great. I visit this hotel for second time and this year the development and experience, that the hotel have compared to last year, is... More

Was this review helpful? Yes 1
Margate, United Kingdom
Contributor
15 reviews 15 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 11, 2014 via mobile

I stayed 1-8th march 2014, arrived late due to plane going tech! Staff whisked me through booking in, room was large with not a lot of storage for clothes, I was on my own and had to drape clothes over the chairs to dry them after skiing. The ensuite bathroom had a toilet, bidet and bath with over bath shower.... More

Was this review helpful? Yes 2
Sofia, Bulgaria
Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 9, 2014

This is the perfect place for a lovely vacation. I've been many times in Borovets and this one is my personal favorite. Our room was big enough, warm and very clean. The service was very helpful and friendly. Nice winter view from our window completes the perfect trip. The location was excellent and the food was more than good.

Was this review helpful? Yes 3
UK
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 8, 2014 via mobile

We have just returned from a week at the festa and had mixed feelings , perhaps our expectations of this being a 5 star were unreal. I agree totally with the earlier review detailing the areas that need attention. The biggest and most disappointing area is the staff with the exception of the reception and the porter. No one greets... More

Was this review helpful? Yes 5
B M, HR and Quality Manager at Festa Winter Palace Hotel, responded to this review

Dear Guest, Thank you very much for your feedback on your recent stay with us. We appreciate each and every objective review, which main aim is not only to give information for the future guests but at the same time to give suggestsion/advices to the properties and also to worn them where they need to pay attention and improve their... More

Borovets, Bulgaria
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 8, 2014 via mobile

Food very basic; no way a 5star buffet in mornings or evenings. Would have been better elsewhere on B&B due to hotel not being close to the centre or Gondola. Staff not as helpful as we would have expected at a 5star most other places in the world. Will be requesting a refund of the half board option before we... More

Was this review helpful? Yes 1
B M, HR and Quality Manager at Festa Winter Palace Hotel, responded to this review

Dear Guest, I am writing you this Management Response, not because I want to, but because I feel I have to as it is needed to give the clear facts to those who will read your Reivew, and could take all the information as actual experience. One of the basic requirements to post a Review is to be objective and... More

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Additional Information about Festa Winter Palace Hotel

Address: Borovets, Bulgaria
Location: Bulgaria > Sofia Region > Borovets
Price Range (Based on Average Rates): $
Hotel Class:5 star — Festa Winter Palace Hotel 5*
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37 photos of this hotel

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Hotel & grounds (1)
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Pool/beach area (3)
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Room/suite (5)
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Dining (1)
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Other (3)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style
#7 Luxury Hotel in Borovets
Hotel Class
Official Description (provided by the hotel)
The deluxe hotel is just 20 m away from ski runs and the high speed squad “Sitniakovo Express” and 100 m away from the Gondola lift. The hotel offers great opportunities for a winter ski vacation, high quality service and fine luxurious interior in wood and marble. Day care center is available. ... more   less 
Number of rooms
66

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