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Festa Winter Palace Hotel

5.0 of 5 Borovets, Bulgaria
Best prices for: 1 room 1 guest
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Festa Winter Palace Hotel
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Festa Winter Palace Hotel
Festa Winter Palace Hotel
Festa Winter Palace Hotel
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81 reviews from our community

Traveler rating
    30
    22
    16
    8
    5
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20
29
4
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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South-East England
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars NEW

Just got back from a week's skiing in Borowetz, staying at the FWP hotel. Hotel is very conveniently placed for the slopes. We had a double room which was fine. Not 5 star as we know it, but comfortable and very good for the price. Courteous, helpful staff. Good breakfasts. Room was overheated and had very limited storage space, but... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Just back from our first ski holiday staying at the Festa. We were very pleased with the hotel, we had a huge suite with two bedrooms on two levels looking out into snow covered forest. A very quiet location five minutes walk from the slopes. The pool and spa were clean and very welcome after a day on the slopes.... More 

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Tel Aviv, Israel
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel is lovely and welcoming. The food is very good. I wasn't expecting it to be as good. The hotel staff are nice and helpful. The rooms are very clean, roomy an warm. The spa in kept nice and the pool is warm and fun

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1 review
5 of 5 stars Reviewed 2 weeks ago

Amazing place to stay, the staff are fantastic, food was great, warm rooms, highly recommend we will definitely return, spa facilities just what you need after a day on the slopes, thank you for a wonderful stay.

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Swindon, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We have just returned home after our stay at the winter palace and it is just amazing. Our 'family room' was more than we ever expected; 2 bathrooms, spiral staircase leading from the family room (with several sofas, 2camp beds, tv etc) to our room with a jacuzzi bath which has been a real hit after a tough day on... More 

Was this review helpful? Yes 1
Rishon Lezion, Israel
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I came to the hotel with my brothers for Ski vacation As I see the hotel is 4/5 years old - everything is new !!! 50 rooms ! Boutique Hotel ! We arrived the hotel at noon, the time the stuff are making the rooms. They gave us the room vey fast. The hotel rooms and lobby, very clean place.... More 

Was this review helpful? Yes 1
Tel Aviv, Israel
Contributor
11 reviews 11 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I visited Festa Winter Palace for a few days in January 2015. It is fancy hotel , beautiful and comfortable rooms with good heating The SPA is good and free of charge Good location close to the slopes A rich breakfast but not at the level of 5-star hotel, for example: no Cappuccino . Very petty check out : require... More 

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Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Winter palace claims to be a 5 star establishment. We are seasoned travellers and had read the reviews before visiting. Here are our good and bad points: Bad Being charged 7levi per day for a safe deposit box is outrageous. We didn't bother and carried our valuables with us. Pillows and duvets are cheap, worn and uncomfortable. Duvet covers and... More 

Was this review helpful? Yes 3
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 17, 2015

An overall nice hotel with large rooms, although I think the management should listen to their guests, as this is not an isolated response. There are some nice, polite and professional staff (especially in the spa) but overall unhelpful and uninterested, especially at breakfast. The A/C doesn't work and when this was mentioned nothing happened. But worse of all is... More 

Was this review helpful? Yes 2
Sofia N, Guest Relations Manager at Festa Winter Palace Hotel, responded to this review

Dear Mr. Donalf, Thank you for your feedback. First of all, we sincerely apologize for your discomfort during your stay. Since the beginning of January, the chef was replaced and now the restaurant is managed by one of the best chefs in the Festa Hotels chain. The staff behaviour is taken into consideration and currently there ongoing customer service trainings.... More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 15, 2015

It's the only '5' star hotel in Borovets but of course that's Bulgarian 5 star not London or Dubai etc. the service was patchy but I have to say whenever we asked for something they tried to help. They need some basic customer service training e.g. Don't stand around in the restaurant getting in the way of guests texting /... More 

Was this review helpful? Yes 3
Sofia N, Guest Relations Manager at Festa Winter Palace Hotel, responded to this review

Dear Mr. Chris P., Thank you for your comment on TripAdvisor! We appreciate your good words about our hotel. We work hard to keep you feel comfortable at hotel Festa Winter Palace. About the heat in the rooms we are checking the temperature control system. so that our guests will be able to use the comfort. Currently there ongoing trainings... More 

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Additional Information about Festa Winter Palace Hotel

Address: Borovets, Bulgaria
Location: Bulgaria > Sofia Region > Borovets
Price Range (Based on Average Rates): $
Hotel Class:5 star — Festa Winter Palace Hotel 5*
Number of rooms: 66
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Hotel Style:
#7 Luxury Hotel in Borovets

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