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Hotel Iceberg

Borovets, no 63, Borovets 2300, Bulgaria
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1 room 1 adult
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95 Reviews from our TripAdvisor Community

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Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed at the iceberg this last week and not good at all! Got told on arrival not to unpack as room was not ready, didn't give any reason why but was told we would have a much better room the night after. We weren't impressed but didn't have much choice as all they seem to do it shrug their shoulders!... More 

Helpful?
Thank Kim19931975
London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

My family arrived yesterday to stay in the Iceberg after our 2nd visit to this wonderful country. They arrived at the hotel to be told it was 'overbooked ' and they were being sent to the Whitehouse their sister hotel. This was booked 11 MONTHS in advance so it is disgusting that they were moved. The hotel they 'put them... More 

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2 Thank katherine d

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Stara Zagora, Bulgaria
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The rooms are clean and spacious. The staff is friendly and there are some parking places. The pool was cold and small. The breakfast was fine. It wasn't cold in the room, because the heating was on all the time. There is a disco in the hotel, but it wasn't nice and even if you are a guest in the... More 

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Thank Madlen B
Sofia, Bulgaria
Level Contributor
4 reviews
4 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

The hotel rooms need renovation. The furniture is very worn. Spa is small for the size of the hotel. On the lower floors can hear music from the disco at the hotel. The food in the restaurant is terrible.

Helpful?
Thank Silvia Y
Sofia, Bulgaria
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We had an organized team-building last November at the Iceberg Hotel - not a suitable venue, as it turned out. The receptionist and personnel were impolite, the rooms - very cold and the restaurant food - rather bad. Definitely not a four-star experience.

Helpful?
Thank Ava L
Cheshire, UK
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here in January, checked in OK, receptionist was pleasant and efficient. Hotel very clean, you always see the cleaners around. Room was excellent, very spacious and modern. Lovely bathroom, toiletries, robes and slippers, the only thing that would improve the room would be a tea and coffee tray. The location to the slopes and bars/restaurants is excellent, only a... More 

Helpful?
3 Thank chorleygirl
Borovets
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 9, 2016

Accommodation and Hotel are just OK. Rooms are spacious and clean. Towels and linings are changed daily. Food can be much better. Girls working on reception were just lazy, not responsive to any suggestions. You feel ignored when you come on reception. The pool was so cold, we couldn't even get in. And on our comment that the water is... More 

Review collected in partnership with Galahotels.com

Helpful?
1 Thank vlatche
Varna, Bulgaria
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 5, 2016

The rooms, the restaurant, the lobby are really cold. Bad service, the staff is not polite! Everything should be paid additionally: sauna, slippers, wrappers. The swimming pool was also cold. The food is average. I wouldn't recommend the place!

Helpful?
2 Thank Iglika V
Sofia, Bulgaria
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 17, 2015

The first impression that you get is that the stuff is really grumpy. There is some guy, looking like a bully, wondering around the lobby all day making the guests feel like suspected criminals. The parking lots are poorly managed and I needed to change the parking lot twice. Another ridiculous things were the elevators. We`ve tried to use the... More 

Helpful?
2 Thank Alexander M
Sofia, Bulgaria
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed December 15, 2015

I stayed at the hotel at the beginning of the 2015 ski season and service was the worst I have ever experienced. 1 elevator out of two didnt work for two days so when we arrived most guys had to take the stairs to 5th or higher floor. There were also no bellboys assisting with the luggage or whatsoever. Pool... More 

Helpful?
5 Thank HristoAn
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