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Mercure Sao Paulo Jardins Hotel

1.0 of 5 Alameda Itu, 1151 | Cerquiera Cesar, Sao Paulo, State of Sao Paulo 01421001, Brazil
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Mercure Sao Paulo Jardins Hotel
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Mercure Sao Paulo Jardins Hotel
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Mercure Sao Paulo Jardins Hotel
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810 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel in itself is very good, clean, nice rooms and has a very good location. But you may have very bad surprises like laundry service: you give a suit and they almost destroy it laundring it. And You're quite badly attended regarding the problem (promises of indemnization with no follow-up). So I have an weird consideration of this place,... More 

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Carmen R, Gerente geral at Mercure Sao Paulo Jardins Hotel, responded to this review

Dear guest, Thank you for taking the time to comment about your staying at our hotel. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. Regarding to what happened with our laundry service, the housekeeper sent you an email explaining everything and we are waiting for your answer to... More 

Senior Contributor
21 reviews 21 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is perfectly situated in the heart of Jardins Paulista. Close to Paulista and Oscar Freire and all the restaurants and shops in between. Hotel is simple, clean and confortable. Good price/quality ratio for the area. Would definitely stay here again.

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Carmen R, Gerente geral at Mercure Sao Paulo Jardins Hotel, responded to this review

Dear guest, Thank you for sharing your comments regarding your stay at Mercure Jardins. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Carmen Priegue General Manager More 

Cranleigh, United Kingdom
1 review
2 of 5 stars Reviewed 4 weeks ago

Toilet blocked on arrival and overflowed. Technician couldn't be bothered to clean up after himself. Staff generally disinterested. Front desk more interested in talking amongst themselves than serving customers. When I asked for the internet password was told he didn't know and hung up.

Review collected in partnership with Accorhotels.com

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Bristol
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 14, 2014

I've stayed here twice now, on business. The location is handy for work in the Paulista area. This hotel is pretty decent by the standards of hotels in Brazil (i.e. its OK but not spectacular). The rooms are a decent size with a comfortable bed and pretty good wifi. However, the bathrooms need updating and the breakfast is pretty so... More 

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Carmen R, Gerente geral at Mercure Sao Paulo Jardins Hotel, responded to this review

Dear guest, Thank you for your comments regarding your stay at the our hotel. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Let me inform you that in 2015 we will reform all our rooms for the best confort of our guests. Thank you again... More 

Contributor
17 reviews 17 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 7, 2014

The location is perfect for everyone that wants to have a nice walk in Jardins and in Paulista avenue. The service was very good too. It is a little expensive, but out of peak seasons they have some promotions, which turns out to be a very good value sometimes.

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Carmen R, Gerente geral at Mercure Sao Paulo Jardins Hotel, responded to this review

Dear Ana, Thank you for your comments regarding your stay at the our hotel. It is always a pleasure to receive positive feedback. It will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Maria... More 

Saltillo, Mexico
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 of 5 stars Reviewed November 5, 2014

Very nice hotel. Efficient in space. About good size rooms. Not much lobby or social areas but simply and practically enough for you will need for a business trip. The food is not great. I got penny size piece of plastic on my food. And the taste is not good it is simply food not to enjoy. Location is excellent,... More 

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Carmen R, Gerente geral at Mercure Sao Paulo Jardins Hotel, responded to this review

Dear Guest, Thank you for sharing your experience, your feedback is always very helpful for us to improve our services. I'm sorry that your experience with food service did not match your expectations, but taking care to improve that. We hope to receive you again in the future. Best regards, Maria Del Carmen Priegue Y Rey General Manager More 

London, United Kingdom
Top Contributor
78 reviews 78 reviews
15 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed November 1, 2014

I stayed here for 5 days in September 2014. It was an average to good experience. First observation is that you can be waiting a very long time at reception to check in. I arrived to a very quiet foyer at around 7,30pm on a Wednesday night with one couple in front of me and had to wait 20mins. Too... More 

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New York City, New York
2 reviews
3 of 5 stars Reviewed October 31, 2014

It is a little expensive for the experience, but I would consider staying here again. The location is great for business and leisure. The bathroom fixtures need an upgrade. They were dripping water unless squeezed really hard. The service and the lobby were very good, no complaints there. There was always someone who spoke English at the reception desk whenever... More 

Review collected in partnership with Ibis Hotels

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City of Angels, CA
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 26, 2014

We stayed in Sao Paulo only for one day to visit with an acquaintance on our way to Rio de Janeiro. Mercure Jardins is a nice, clean, safe hotel in a quite nice part of town - Jardins. Front desk people did speak quite good English. We arrived early, so we could not check in until we came back from... More 

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Additional Information about Mercure Sao Paulo Jardins Hotel

Address: Alameda Itu, 1151 | Cerquiera Cesar, Sao Paulo, State of Sao Paulo 01421001, Brazil
Location: Brazil > State of Sao Paulo > Sao Paulo
Price Range (Based on Average Rates): $
Hotel Class:1 star — Mercure Sao Paulo Jardins Hotel 1*
Number of rooms: 126
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Also Known As:
Mercure Sao Paulo Jardins Hotel Sao Paulo
Mercure Sao Paulo Jardins Hotel Brazil
Hotel Style:
#15 Family Hotel in Sao Paulo
#22 Romantic Hotel in Sao Paulo
#46 Business Hotel in Sao Paulo

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