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Mercure Sao Paulo Jardins Hotel

#30 of 308 Hotels in Sao Paulo
Certificate of Excellence
3.5 of 5
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Alameda Itu, 1151 | Jardins, Sao Paulo, State of Sao Paulo 01421001, Brazil
Mercure Sao Paulo Jardins Hotel
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Ranked #30 of 308 Hotels in Sao Paulo
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Finn1955 Saint-Lazare-de-Bellechasse, Canada
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891 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint-Lazare-de-Bellechasse, Canada
Top Contributor
83 reviews 83 reviews
44 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago

I just spent 5 day in this hotel during my business travel in Brazil. The location is excellent for central Sao Paulo activities. The staff is very helpful and there is always a person speaking English at the front desk. The room cleanliness is average though, floors not well cleaned near the corners, some bed covers stained and worn. The... More 

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Contributor
11 reviews 11 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was there on business trip in the 3rd week of March 15. The hotel is located in a very good and safe locality and on the junction of Augusta and Alameida Itu & a couple of blocks from Paulista. It is Surrounded by very good restaurants. It has a laundry and a bakery on the opposite side and a... More 

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Dallas, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Lobby Staff always had an English speaking member. They were willing to hail a taxi and negotiated a flat rate to the airport. Easily stored bags before room was ready and after we'd checked out. Room was ready at the proper check-in time. Room was comfortable - wood floors, comfy bed, spacious shower, really hot water and good pressure, nice... More 

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San Francisco, California
Top Contributor
122 reviews 122 reviews
57 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed March 2, 2015

One of those occasions where the hotel ended up better than expected. The room was spacious, well appointed with a fine view. The staff were very helpful. The neighborhood and its access to good dining, shopping venues is top rate. This is mid-range not fancy but solid value.

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Manaus, AM
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 26, 2015

Very good cost-benefit during weekend stay. Very efficient and polite staff. Good food. I had a very pleasent stay. However, AC/DC outlets were completely forgotten in the bedroom project. I could not plug my laptop over the workstation because there was no outlet available.

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Carmen R, Gerente geral at Mercure Sao Paulo Jardins Hotel, responded to this review

Dear Guest, We appreciate your comments regarding your stay at the Mercure Jardins. It is always a pleasure to receive positive feedback. I will share your comments with our team.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, More 

A TripAdvisor Member
5 of 5 stars Reviewed January 25, 2015

The Hotel is extremely well located 5 minutes walking from the famous Avenida Paulista and the famous book and CD shop "Livraria Cultura. The staff is extremely friendly and helpful. The room is spacious with modern furnitures. Breakfast is great and the swimming pool in the health center is very nice.

Review collected in partnership with Accorhotels.com

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Carmen R, Gerente geral at Mercure Sao Paulo Jardins Hotel, responded to this review

Dear Guest, We appreciate your comments regarding your stay at the Mercure Jardins. It is always a pleasure to receive positive feedback. I will share your comments with our team.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carmen Priegue General Manager More 

Pelotas, Brazil
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed January 23, 2015

Mercure São Paulo Jardins is a nice hotel, with really friendly and helpful staff. The room itself is very comfortable, good Mercure standard. However, the bathroom is what made my stay less than perfect. Not only is the toilet area too small and cramped but the showerhead was farly old (with a very uneven water flow) and not enough hot... More 

Review collected in partnership with Accorhotels.com

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Carmen R, Gerente geral at Mercure Sao Paulo Jardins Hotel, responded to this review

Dear Ed, Thank you for your evaluation regarding your stay at the Mercure Jardins. Your comments were registered. I am sure that this feedback will serve as an encouragement for us to improve the quality of our services. We hope to receive you again in the future. Sincerely, Carmen Priegue General Manage More 

Brooklyn, New York
Top Contributor
71 reviews 71 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 3, 2015

Had a very nice stay here for a few days around the New Year. The rooms are spotless and fairly spacious. The location is extremely convenient. The staff are very helpful. Very good wifi. The breakfast was a bit pricey (we had it on New Year's Day when nothing was open). You can easily pick up something quick in the... More 

Was this review helpful? Yes 1
Carmen R, Gerente geral at Mercure Sao Paulo Jardins Hotel, responded to this review

Dear guest, We appreciate your comments regarding your stay at the Mercure São Paulo Jardins. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we... More 

Vancouver, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 3, 2014

The hotel in itself is very good, clean, nice rooms and has a very good location. But you may have very bad surprises like laundry service: you give a suit and they almost destroy it laundring it. And You're quite badly attended regarding the problem (promises of indemnization with no follow-up). So I have an weird consideration of this place,... More 

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Carmen R, Gerente geral at Mercure Sao Paulo Jardins Hotel, responded to this review

Dear guest, Thank you for taking the time to comment about your staying at our hotel. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. Regarding to what happened with our laundry service, the housekeeper sent you an email explaining everything and we are waiting for your answer to... More 

Senior Contributor
21 reviews 21 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 26, 2014

Hotel is perfectly situated in the heart of Jardins Paulista. Close to Paulista and Oscar Freire and all the restaurants and shops in between. Hotel is simple, clean and confortable. Good price/quality ratio for the area. Would definitely stay here again.

Was this review helpful? Yes
Carmen R, Gerente geral at Mercure Sao Paulo Jardins Hotel, responded to this review

Dear guest, Thank you for sharing your comments regarding your stay at Mercure Jardins. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Carmen Priegue General Manager More 

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Staying in Jardins

Neighborhood Profile
Jardins
Located just below important Paulista Avenue, Jardins is the junction of four smaller neighborhoods: Jardim Paulista, Jardim América, Jardim Europa and Jardim Paulistano. It is an upper-class area, offering a variety of things to do, including shopping, museums and parks. The neighborhood is well known for “Oscar Freire”– the most luxurious street in the city, packed with high-end boutiques. In Jardins you will also find a trendy museum, São Paulo Museum of Image and Sound (MIS), which people often line up for hours to visit. If green space is what you're after, take time to relax at Trianon Park, a refuge in the heart of Paulista Avenue.

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