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Gran Estanplaza Berrini

Certificate of Excellence
Rua Arizona, 1517- Brooklin Novo, Sao Paulo, State of Sao Paulo 04567 003, Brazil
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Best prices for: 1 room 1 guest
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Gran Estanplaza Berrini
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Gran Estanplaza Berrini
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304 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne Australia
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my second stay at Estanplaza, and left feeling much more impressed than before after 4 nights. Starting with check in, this was a good experience with pleasant and helpful staff including a complimentary espresso which was a nice touch. The room was fine (xx.08) with 'good' bed and very good pillows, plus desk and OK bathroom. The room... More 

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Rio de Janeiro
Top Contributor
87 reviews 87 reviews
80 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a great choice if you need to stay in the Berrini area, and generally cheaper than the neighbouring Sheraton and Hilton. The staff are very friendly and helpful. There is a lovely breakfast room, filled with natural light. The cheese breads are excellent and having a pianist play there is a nice touch. There is a fully equipped... More 

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Estanplaza H, Gerente geral at Gran Estanplaza Berrini, responded to this review

Dear Guest, Thank you for your lovely review and to have chosen the Gran Estanplaza Berrini for your stay in São Paulo. I am delighted to read such a gleaming report about our Hotel, staff, location and facilities. It is our goal to consistently provide customer satisfaction and your comments are very important to us. The feedback we receive from... More 

Detroit, MI
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

For my first time in Brazil, this hotel was very comfortable. Staff was very pleasant and accommodating to my lack of Portuguese. The rooms have beautiful woodwork. The breakfast bar is extensive with multiple stations, I especially appreciated the variety of fresh fruit.

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Estanplaza H, Gerente geral at Gran Estanplaza Berrini, responded to this review

Dear Guest, Thank you for your great 5-star review and to have chosen for Gran Estanplaza Berrini Hotel for your stay in São Paulo! We are thrilled to hear that we met your expectations and that you loved our beautiful hotel, the room and our breakfast buffet. I have shared your comments with my whole team as you have mentioned... More 

Monterrey, Mexico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 20, 2015

Do not hesitate to stay at Gran Estanplaza. It was my first time at Sao Paulo, so I do not have other references. However, comparing among other hotels worldwide, Gran Estanplaza withour any doubt is among the top: Great Staff Attitude, Great Guest Relationship, Great and Comfortable Rooms, and Great restaurant Service. Its location is among the best in Sao... More 

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Estanplaza H, Gerente geral at Gran Estanplaza Berrini, responded to this review

Dear Guest, Thank you very much, on behalf of each member of my team, for appreciating our hospitality and for leaving us a such positive review of your first experience a the Gran Estanplaza Berrini. We are very happy that you enjoyed your stay with us and were satisfied with all the services provided by all our dedicated team. Your... More 

Buenos Aires
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 12, 2015

The service is always efficient and warm, the building is located in the best place of the city for business trips. The area doesn't offer much for dining but the room service is a great option. The most important thing, the rooms are always clean, warm, quite big... perfect. I enjoy the breakfast a lot with all the fresh fruits... More 

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Estanplaza H, Gerente geral at Gran Estanplaza Berrini, responded to this review

Dear guest, Thank you for choosing to stay with us and for your comments regarding your stay at Gran Estanplaza Hotel. It is always a great pleasure to read that our services and facilities met your expectations. We are fortunate to have a very strong housekeeping department here at our hotel. This consistency allows us to have uncompromising levels of... More 

Austin, Texas
Top Contributor
82 reviews 82 reviews
29 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed March 9, 2015

I have written a review on this property before. I am staying here again and wanted to add to my earlier comments. The staff here really make an effort to be extra accommodating and friendly- in a country where people, I find, are already accommodating and friendly for the most part. Their service is really quite good. LondonFoxhole raised an... More 

Was this review helpful? Yes 1
Estanplaza H, Gerente geral at Gran Estanplaza Berrini, responded to this review

Dear guest, Thank you for choosing the Gran Estanplaza Berrini as your preferred hotel of choice in São Paulo. We are always so pleased hear feedback from our guests in particular those who have returned. I am delighted to read that you have enjoyed your stay with us and we have taken note of your feedback with regards to the... More 

Mexico City, Mexico
Top Contributor
432 reviews 432 reviews
34 hotel reviews
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed February 27, 2015

This is a very well located hotel. The rooms are spacious and clean. I like that floors are wooden. There was a little terrace on the room. Service is excellent, staff is nice and try to be very helpful. Breakfast is just OK, some option but very simple.

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Estanplaza H, Gerente geral at Gran Estanplaza Berrini, responded to this review

Dear guest, We so appreciate you taking the time to review your recent stay with us and it's so nice to hear that your stay was so enjoyable. It's most pleasing to hear that you found our location to be so suitable for your needs and that the atmosphere of the room helped to enhance your stay. Also it's always... More 

London, United Kingdom
Top Contributor
63 reviews 63 reviews
25 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed February 24, 2015 via mobile

I recently stayed here for a couple of nights on a business trip. Given the reviews below I came with high expectations. However, this hotel really feels like it got stuck in time 20 years ago. Slow, manual check in despite tons of staff in the lobby, Wifi you have to pay for, old, dark rooms with wood and pink... More 

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Estanplaza H, Gerente geral at Gran Estanplaza Berrini, responded to this review

Dear guest, Many thanks for sharing your thoughts regarding your recent stay. It's never easy to read when a guest has left the hotel feeling in any way dissatisfied with the hotel or unimpressed. Our team of dedicated managers and staff work hard to try to ensure every guest has a truly unique service experience when staying here and I... More 

Dubai, United Arab Emirates
Contributor
12 reviews 12 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 18, 2015

This was a great get away for the weekend. Only one complaint which got resolved Asap. On arrival I noticed some renovation work in progress, I asked not to be over looking this part of the hotel. Once in the room we noticed workmen outside. We called reception and was automatically upgraded to a room with a better view with... More 

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Estanplaza H, Gerente geral at Gran Estanplaza Berrini, responded to this review

Dear guest, Thank you for the review of your recent stay at the Grand Estanplaza Berrini and I am delighted to see that you enjoyed your weekend visit and that our team looked after you so well. However, we take very seriously the impact that the renovation work may have on our current guests, and we do wish to offer... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 6, 2015

I stayed at this hotel prior to Christmas 2014 and I must say that I was blown away by the service. The hotel itself (amenities etc) are everything that you could and would expect however what makes this place is the staff. Simply put they are the best hotel staff I have ever come across in all of my travels.... More 

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Estanplaza H, Gerente geral at Gran Estanplaza Berrini, responded to this review

Dear Mr. Richard, Your enthusiastic review is very much appreciated and on behalf of the entire team I would like to thank you for sharing you most kind words. We are more than happy that you had such a positive impression of our service! Your comments about our team as ‘the best hotel staff’ makes me really proud and I... More 

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