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Quality Hotel Faria Lima

3.5 of 5
Hotel website
Rua Diogo Moreira, 247, Sao Paulo, State of Sao Paulo 05423-010, Brazil
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10% off room rate
Quality Hotel Faria Lima
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Ranked #100 of 310 Hotels in Sao Paulo
A recent review
3 of 5 stars reviewed 4 weeks ago
pablo a Buenos Aires, Argentina
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271 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Buenos Aires, Argentina
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Good for a short business trip. However, this hotel does not have many of the amenities that I like to enjoy in other hotel brands. There is no bar, simple and average restaurant, lobby area is small and simply decorated. It is fine for a short business trip, but I wouldn’t recommend staying here for more than three days. The... More 

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Regina C, Gerente geral at Quality Hotel Faria Lima, responded to this review

Dear Mr. Pablo Thank you for sharing your experience in this prestigious site. Our location really is always item well highlighted by our guests. I'm sorry for not have reached your expectations about the structure and many of the amenities that you like to enjoy in other hotel brands, although indicated the hotel for short business trip. We hope to... More 

Lima, Peru
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 5, 2015

The hotel had excelent personnel, very attentive and helpful, especially the people in the restaurant. The food was excellence. Tha location is convenient, as it's near an important street and has many ways of transportation. The only aspect of the hotel I didn't like was the cleaning service. The floor of the room and bathroom were never cleaned properly.

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Alessandra R, Supervisora de Serviços e Operações at Quality Hotel Faria Lima, responded to this review

Dear Guest, we really have appreciated to read your comments about your stay. It's very pleasant to know that you have enjoyed our location, structure and services. We are sorry about the cleaning issue. We will work harder to avoid this kind of problem. The staff will be very happy to hear your positive comments about the service. We hope... More 

Lysekil, Sweden
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed March 28, 2015

Typical mid-range Sao Paulo "high rise" hotel but service can be rather "iffy" depending who is on the desk. Breakfast OK. There are better nearby Melia "Tryp" hotels in Itaim. But if you want to be near the Eldorado and Iguatemi shopping centres this is the one...

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Alessandra R, Supervisora de Serviços e Operações at Quality Hotel Faria Lima, responded to this review

Mr. David, thanks for sharing your comments here. We will pay more attention to the points you highlighted. We are sorry that your expectations were not fully met. We hope to see you again in order to show our improves. Sincerely. More 

Fairfax, Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 16, 2015

Excellent and accommodating front-desk staff as well as attentive dining staff. Our room was very comfortable once we figured out how to regulate the air conditioning. The shower was great but water pressure in the sink and commode - not so much. The Pinheiros location was just what we were interested in and only about 30 minutes from Congonhas Airport.... More 

Was this review helpful? Yes 1
Alessandra R, Supervisora de Serviços e Operações at Quality Hotel Faria Lima, responded to this review

Mr. Kim, thanks for sharing your comments here. We are very happy to know that you have enjoyed our location, services and structures. The staff will be very proud to know about your positive comments. We apologize for the maintenance problem in your bathroom. We hope to see you soon. Best regards! More 

Sao Jose Dos Campos, SP
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed February 5, 2015

Very bad service, the beds and pillow are not at all comfortable. My towels in the bathroom had stains in red! very disgusting. Breakfast is just ok- coffee was not hot The only good thing about this hotel is the location and that is the only one. Not recommended for that price.

Was this review helpful? Yes 1
Alessandra R, Supervisora de Serviços e Operações at Quality Hotel Faria Lima, responded to this review

Mrs. Cinthia, thanks for sharing your comments here. We apologize for the operational problems. We will pay more attention to the points you highlighted. We are sorry that you were disappointed with your stay and your expectations were not fully met. We hope to see you again in order to show our improves. Sincerely. More 

Monaco-Ville, Monaco
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed January 3, 2015

Many things did not work in our room when we arrived. I asked them to fix the air conditioner and the toilet and we left for diner. When we came back, nothing was fixed and nobody seemed to know anything about the problems we encountered. After having travelled about 18 hours, we would have liked the things working to be... More 

Was this review helpful? Yes 1
Alessandra R, Supervisora de Serviços e Operações at Quality Hotel Faria Lima, responded to this review

Mr. Jurg, thank you for sharing your comments here, at this important website. We apologize for the several operational problems. We will pay attention to the points you highlighted. We are sorry that you were disappointed with your stay and your expectations were not fully met. We hope to see you again in order to show our real service's standards.... More 

Perth
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed October 11, 2014

This is a Quality Inn advertising that they will be a member of the Radisson Group after renovation. The location near the Eldorado tower and malls was attractive considering traffic in Sao Paulo. But, I must say, it was one of the worst hotels I have stayed in. The published rate is Real 900 per night and the weekday rate... More 

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Alessandra R, Supervisora de Serviços e Operações at Quality Hotel Faria Lima, responded to this review

Dear Guest, thank you for posting your comments here, at this important website. In matter of fact, Quality is one of the hotel brands administrated by Atlantica Hotels. Radisson is another brand of Atlantica ans is not the same standard as Quality. Perhaps you have seen the Radisson Vila Olimpia (that used to be called ITC Park Suites) advertising in... More 

Sao Paulo, SP
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed September 30, 2014

I had higher expectations about this hotel since I used to have lunch there and seing the lobby entrance and the hotel restaurant. The service was poor, we requested twice to give us a conforter since I have allergy but nobody replied back of solve the issue. Linens were very old. Shower was good. You can hear too much noise... More 

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Alessandra R, Supervisora de Serviços e Operações at Quality Hotel Faria Lima, responded to this review

Ms. Caroline, thanks for sharing your experience here. We apologize for the operational mistakes. Regarding your first problem we have blankets inside the closet in all our rooms. Unfortunately we don't stok soft blankets (comforter). However the staff should have explained this and should have provided another solution for you. Actually we are in the process of changing the linen... More 

Guarulhos
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed June 17, 2014

It is nice hotel with a big room and very well located. The attendants are very polite. There is a nice restaurant and if you win a welcome drink the best choice is a caipirinha. I have some problems in the bathroom because the shower water was not drained and floated all the bathroon.

Was this review helpful? Yes
Alessandra R, Supervisora de Serviços e Operações at Quality Hotel Faria Lima, responded to this review

Mr. Guto, thanks for sharing your comments here. We are very happy to know that you have enjoyed our location, services and structures. The staff will be very proud to know about your positive comments. We apologize for the maintenance problem in your bathroom. We hope to see you soon. Best regards! More 

Miami Beach, Florida
Level Contributor
229 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed May 28, 2014 via mobile

This hotel is close to our offices and that is really the only reason i would have to stay again. While the staff tries to be friendly this is a hotel where asking for a taxi takes ages and where you cannot even change 20 dollars into local currency. The beds are clean but the rooms are outdated with old... More 

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Alessandra R, Supervisora de Serviços e Operações at Quality Hotel Faria Lima, responded to this review

Dear Canavan, thanks for sharing your comments here. It's very good to know that you have enjoyed our location and structures. We are not allowed to exchange foreign currency due to a legal reason. All the rooms are being renovated and soon you will be able to check the difference. We hope to see you soon. Best regards! More 

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Staying in Pinheiros

Neighborhood Profile
Pinheiros
Exploring Pinheiros, a neighborhood known for cozy restaurants and cafes, you will notice a youthful energy. Several cultural centers and institutes surround the area and even its main church, Calvário, hosts a traditional Brazilian “Festa Junina” - a celebration with traditional music, dance, and food during the months of June and July. On the weekends, residents gather at Benedito Calixto Square, a loud and crowded area where people enjoy live music drinks alongside the antiquities fair.
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