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Sheraton Sao Paulo WTC Hotel

4.5 of 5 Av. Das Nacoes Unidas, 12559 | Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-903, Brazil (Formerly "Gran Melia")
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Certificate of Excellence 2014
Sheraton Sao Paulo WTC Hotel
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Sheraton Sao Paulo WTC Hotel
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547 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tampa, Florida
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

The hotel's location was central to all the things we needed in downtown Sao Paulo. The Sheraton was clean, the staff very friendly and inviting. The room was very spacious and the hotel restaurant was tasty.The club lounge was large and sufficient. It was not quite as elaborate as other Sheraton lounges I have visited but once again sufficient for... More 

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Paris, France
Top Contributor
84 reviews 84 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

A good hotel well poistionned in SP. Decoration and amenities require some renewals to be on the same level than other hotel of the section (Grand Hyatt, Hilton). Not bad but somehow disappointing. Certainly this will become one of the key hotel when renation is done

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Christian, We appreciate you taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. Please accept our sincere apologies for not achieving your expectations. Let us inform that reform and modernization are coming soon, to better serve and satisfy our... More 

Chennai (Madras), India
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

The Sheraton at WTC, Sao Paulo is a great place to stay when you are on business to SP. Pretty much near down town and to the CBD areas. Its convenient to call over business clients to have meetings. The coffee shop is great..the breakfast and lunch spread is decent..limited for vegetarians though. The staff is very friendly and helpful.... More 

Was this review helpful? Yes 1
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Gopal, Thank you for your evaluation and comments about your stay at Sheraton São Paulo WTC and your recommendation. We were very pleased to know that the location, the structure and the staff contributed to enjoy your stay. Be sure, with great satisfaction, we will forward your assessment to the hotel employees. Hope to have you again soon... More 

Contributor
19 reviews 19 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in this hotel for several nights during a business trip. The hotel is clean, conveniently located and has several food options in the lobby. It is also connected to an under ground mall that provides plenty of shopping and dining options.

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Maria, Thank you very much for choosing our hotel as your place in Sao Paulo and for sharing your opinion with us and other travelers. We were very pleased to know that the location, the structure and the services contributed to enjoy your stay. You will be more than welcome in your next stay with us! Sincerely yours, Bianca... More 

Atlanta, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I stayed at this property on business in January. After staying first at the Sheraton in Rio (considerably lower in price) this was a MAJOR let down. Several things were wrong with this hotel, but specifically the state of the room. The decor was just awful, the t.v. incredibly difficult to operate, windows do not open and housekeeping uses a... More 

Was this review helpful? Yes 1
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mrs. Gracie, Once again, thanks for your review! Please accept our sincere apologies for not attending your expectations. Like we said before, we will have reform and renovation in our rooms very soon, as did the Sheraton Rio last year. With this, we will improve the pointed items. We hope to have the opportunity to have you here in... More 

Palatine, Illinois
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel room was very clean and spacious. It is my understanding from others that some rooms are decorated differently, by my room had a lot of wood. The hotel staff were very helpful and accommodating. Although I did not visit the pool, it looked very nice. The hotel was secure and was in an area that I felt was... More 

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Hello Mr. Rick, Thank you very much for choosing our hotel as your place in Sao Paulo and for sharing your opinion with us and other travelers. We were very pleased to know that the structure, the service and our staff contributed to enjoy your stay. We are looking forward to see you again soon! Sincerely yours, Bianca Tavano Quality... More 

Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

If this Sheraton is rated 5 star then their Dubai outlet must be rated 99 Restaurant food was more akin to a factory canteen Rooms tatty Terrible location unless you have work in the WTC or surrounding business desert will never stay here again The reception staff on arrival were the only good thing about this place

Was this review helpful? Yes
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mrs. Leslie, We appreciate you taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. Please accept our sincere apologies for not achieving your expectations. Let us inform that reform and modernization are coming soon, to better serve and satisfy our... More 

Bellmore, New York
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 5 weeks ago

There is a club on premises. The music started at 10pm and will run until 3 am. The music is so loud I can identify the songs. Changing rooms may help. Never again Sheraton. Good bye. My room was tiny and the gym is an after thought. The restaurant isn't bad.

Was this review helpful? Yes 1
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Roblaz, Thank you for sharing your opinion about the hotel with us and other travelers. Please accept our sincere apologies for not achieving your expectations. Let us assure that we are taking the necessary measures with the responsible for the Club A to avoid this kind of trouble. The first floor is the only different, with rooms smaller... More 

Toronto, Canada
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed January 6, 2015

Though we did have a pleasant stay at the hotel, the location was simply too far away from the Jardim / Av Paulista area, which we frequented during our trip to Sao Paulo. Here is a summary of the pros and cons of the hotel: Pros: - The hotel is a short taxi-ride away from the CGH airport - The... More 

Was this review helpful? Yes 2
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, We appreciate you taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. Please accept our sincere apologies for the inconveniences with the room cleanliness and the pool service. We would like to assure that we are taking some swift... More 

Zurich, Switzerland
Top Contributor
124 reviews 124 reviews
114 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed January 3, 2015

Stayed there one night before Christmas. All in all good value for money and everything meeting out Sheraton expectations. Friendly staff, speedy service and nice clean rooms. The room we got was spacious but a bit outdated. Sun deck with pool lounge was nice and tastefully appointed but unfortunately the water in the pool was dirty. Gym though was nice... More 

Was this review helpful? Yes 1
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you for your evaluation and comments about your last stay with us. We were extremely pleased and happy to know that our services contributed to enjoy your stay. Regarding to the room, let us inform that we will have reforms and renovations, to better satisfy our guests. In respect to the cleanliness of the pool, we would... More 

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Additional Information about Sheraton Sao Paulo WTC Hotel

Address: Av. Das Nacoes Unidas, 12559 | Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-903, Brazil (Formerly "Gran Melia")
Location: Brazil > State of Sao Paulo > Sao Paulo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Sao Paulo WTC Hotel 4.5*
Number of rooms: 296
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Also Known As:
Sheraton Sao Paulo WTC Hotel Brazil
Hotel Style:
#7 Family Hotel in Sao Paulo
#9 Spa Hotel in Sao Paulo
#16 Luxury Hotel in Sao Paulo
#23 Romantic Hotel in Sao Paulo
#27 Business Hotel in Sao Paulo

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