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Sheraton Sao Paulo WTC Hotel

#47 of 307 Hotels in Sao Paulo
Certificate of Excellence
Av. Das Nacoes Unidas, 12559 | Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-903, Brazil (Formerly "Gran Melia")
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1 room 1 guest
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Sheraton Sao Paulo WTC Hotel
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680 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Princeton, New Jersey
Level Contributor
80 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I'm not going back - the only positive about this hotel is its location, especially if you're visiting the WTC - Rooms are old and run down - You feel as if entering a 2 star hotel from the 1970's - in addition to experiencing a lot of noise, bed was uncomfortable and pillows were terrible - Avoid it if... More 

Was this review helpful? Yes
Sheraton-WTC, General Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, We appreciate you taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. Please accept our sincere apologies for not attending your expectations. Let us inform that we will start soon some reforms and modernizations as well as the renovation... More 

Truckee
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

This is an excellent hotel, one of the best Sheratons globally....great location, facilities, and the Staff is exceptional, providing world class service, always willing to accommodate guests. I would recommend anyone to stay here and for Starwood members, the Club Lounge is great, breakfast buffet fabulous!

Was this review helpful? Yes
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Kurt, Thank you for sharing your opinion with us and other travelers! We were very pleased to know that you think so highly of our hotel and that our location, facilities, Club Lounge and staff were able to exceed your expectations! Nothing makes us happier than knowing that you have had a memorable experience with us! We look... More 

Rio de Janeiro, RJ
Level Contributor
261 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If your destination is WTC, or anything close, it is a great option. Rooms are very comfortable, quiet and services are very good, quick and effective, like the world wide Sheraton standard. I was surprised with the kindness of a hand written message welcoming me back for the 10th time. The time is coming for some refurbishing, though (I was... More 

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Sheraton-WTC, Gerente at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Leo, Thank you for sharing your opinion about the Hotel with us and other travelers. We were very pleased to know that the structure and our services contributed to enjoy your stay. We are glad that you liked the note left by our Concierge staff. We always try to acknowledge our frequent guests and to make them feel... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 23, 2015

As I had taken it upon myself to adopt a puppy in brazil, this location was the only available that would allow for such in room. Not just that but it was attached to a mall full of closle by "edible food." Mostly though my review on this is pertaining to the dog friendly luxury as is not found much... More 

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Sheraton-WTC, Gerente at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Brianna, Thank you for sharing your opinion about the hotel with us and other travelers. We were very pleased to know that we were able to provide you and your puppy a nice stay through our Love That Dog! program. Nothing makes us happier than knowing that you have had a memorable experience with us! We are also happy... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 12, 2015

Stayed here for 5 days. Room was nice and spacious. Clean. Shower head was disgraceful though with fungus. Breakfast included was decent although was exactly the same for all 5 days I was there which tended to get rather repetitive but food quality was good. Wifi was quite reliable and fast. Closet space was generous with a provided steam iron... More 

Was this review helpful? Yes
Sheraton-WTC, Gerente at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Gerald, We appreciate you taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. We are pleased to know that our room, Wi-Fi, and food quality contributed to enjoy your stay. About the shower, we would like to assure that... More 

London
Level Contributor
191 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
4 of 5 stars Reviewed July 12, 2015

If you're at a conference at the WTC then the Sheraton is convenient, as it is attached. It's a typical Sheraton, and the club lounge is good with v good breakfast. There is a small fitness centre and an outdoor pool, which in July was a bit too cold to swim in. On arrival at about 8am with a check... More 

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Sheraton-WTC, Gerente at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you for sharing your opinion about the hotel with us and other travelers. We were very pleased to know that you liked our Club Lounge, breakfast and that our staff contributed to enjoy your stay. We are always trying our best to make your stay memorable. Be sure, with great satisfaction, that we will forward your assessment... More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 12, 2015

Design rooms are n 5th floor are effectively client, functional, and immaculate. Good service, excellent breakfast with n 15 th floor with fresh fruit, tropical juices, endless coffee, and pastries. Conference facilities are convenient. Decent gym with treadmills, bikes, and some weights by pool.

Was this review helpful? Yes
Sheraton-WTC, Gerente at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, We appreciate you taking the time to evaluate and share your comments about your last stay with us. We are happy that you liked our Design Rooms, service, breakfast and the Sheraton Fitness. It will be a pleasure to welcome you back again! Best regards, Bianca Tavano Quality Manager More 

Bengaluru (Bangalore), India
Level Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed July 5, 2015

The hotel itself is old, you can just tell by looking at it (though it has been modernized a bit). The location is great as its within the WTC Tower and lots of restaurants in the basement of the mall (not retail). It is far from airport and city center but within CBD. Wifi just sucked real bad and I... More 

Was this review helpful? Yes
Sheraton-WTC, Gerente at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you for sharing your opinion about the hotel with us and other travelers. We are pleased to know that our location and the complex structure and facilities contributed to enjoy your stay. We apologize for not achieving your expectations regarding the hotel. Let us inform that we will have some improvements very soon as renovations in the... More 

Gilroy, CA
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 5, 2015

Stayed one night here on business. Stayed at Hilton the last trip and found it to be a bit more modern. My room was very big and bed was very comfortable but furniture was very dated and dirty and carpet was very old and stained. Sheraton, you need to inspect your properties in SA as this was almost as bad... More 

Was this review helpful? Yes
Sheraton-WTC, Gerente at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you for sharing your opinion about the hotel with us and other travelers. We would like to inform you that we are always taking into account your opinions and using them as a form to improve our services. We would like to apologize for not achieving your expectations. Let us inform that very soon we will have... More 

Amsterdam, The Netherlands
Level Contributor
98 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed July 3, 2015

Stayed here in June 2015. I had 3 nights in Sao Paulo, and decided to spend 2 of them in the Hilton, one in the Sheraton so I could collect 2 stays against my Hilton HHonors account. To be honest, out of the two, the Hilton is a lot better from the quality of the food and the rooms. What... More 

Was this review helpful? Yes
Sheraton-WTC, Gerente at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Adrian, We appreciate you taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. Please accept our sincere apologies for not attending your expectations. Let us inform that we will start soon some reforms and renovations to better serve and satisfy... More 

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