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Sheraton Sao Paulo WTC Hotel

#45 of 308 Hotels in Sao Paulo
Certificate of Excellence
4.5 of 5
Av. Das Nacoes Unidas, 12559 | Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-903, Brazil (Formerly "Gran Melia")
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Best prices for: 1 room 1 guest
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Sheraton Sao Paulo WTC Hotel
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Sheraton Sao Paulo WTC Hotel
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577 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Usingen, Germany
Top Contributor
66 reviews 66 reviews
36 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I arrived a Sunday morning after an overnight flight and once I had my way through hundreds of apparent disco dance floor leavers, as spg-member enjoyed a fast check in. Was promptly shown to my room but not shown around and no explanations given on anything - consider mixed start. Room on floor 11 spacious in Paulista standards, but needs... More 

Was this review helpful? Yes
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, We appreciate you taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. Please accept our sincere apologies for the inconveniences and for not attending your expectations. We would like to assure that we are taking some measures with all... More 

Miami, Florida
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 9, 2015

In the World Trade Center (WTC) complex there are really three options: Sheraton, Hilton and Gran Estan Plaza. The Hilton and Sheraton should be comparable but they are not. The rooms at the Sheraton are outdated, I stayed at the club level (14th) floor and my room smelled heavily (food); the AC did not work and the shower showed severe... More 

Was this review helpful? Yes 2
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Luis P., We appreciate you taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. Please accept our sincere apologies for not achieving your expectations. Let us inform that reform and modernization are coming soon, including shower, air conditioner and... More 

Woodcliff Lake, New Jersey
Top Contributor
70 reviews 70 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed March 7, 2015

This hotel is well located if you are traveling for business and need to go to the WTC. It's connected to the D&D Shopping area (a mall) and you can walk indoors to the office. The rooms are large with a seating area as well as the usual bed/sleeping area. The bathroom was quite large as well with a shower... More 

Was this review helpful? Yes 2
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Adrienne, Thank you very much for choosing our hotel as your place in Sao Paulo and for sharing your opinion with us and other travelers, besides the recommendation. We were very pleased to know that the location, the structure, the services and the staff contributed to enjoy your stay. You will be more than welcome in your next stay... More 

Puebla, Mexico
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 5, 2015

I stayed for 2 weeks on a business trip and in general it was a good experience. I did not have a wireless Internet connection in half of my room which made it difficult to work or contact home as usual, even after reporting it to reception and talking to a technician it never worked... Taxis were also a bit... More 

Was this review helpful? Yes 1
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Adolfo, We appreciate you taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. Please accept our sincere apologies for the inconveniences with the Internet and taxi services. We would like to assure that we are taking measures to avoid... More 

Tampa, Florida
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 4, 2015 via mobile

The hotel's location was central to all the things we needed in downtown Sao Paulo. The Sheraton was clean, the staff very friendly and inviting. The room was very spacious and the hotel restaurant was tasty.The club lounge was large and sufficient. It was not quite as elaborate as other Sheraton lounges I have visited but once again sufficient for... More 

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Hello Mr. Doug, Thank you very much for choosing our hotel as your place in Sao Paulo and for sharing your opinion with us and other travelers. We were very pleased to know that the location, the structure, the service and our team contributed to enjoy your stay. We are looking forward to see you again soon! Be sure, we... More 

Paris, France
Top Contributor
93 reviews 93 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 25, 2015

A good hotel well poistionned in SP. Decoration and amenities require some renewals to be on the same level than other hotel of the section (Grand Hyatt, Hilton). Not bad but somehow disappointing. Certainly this will become one of the key hotel when renation is done

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Christian, We appreciate you taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. Please accept our sincere apologies for not achieving your expectations. Let us inform that reform and modernization are coming soon, to better serve and satisfy our... More 

Chennai (Madras), India
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed February 22, 2015

The Sheraton at WTC, Sao Paulo is a great place to stay when you are on business to SP. Pretty much near down town and to the CBD areas. Its convenient to call over business clients to have meetings. The coffee shop is great..the breakfast and lunch spread is decent..limited for vegetarians though. The staff is very friendly and helpful.... More 

Was this review helpful? Yes 1
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Gopal, Thank you for your evaluation and comments about your stay at Sheraton São Paulo WTC and your recommendation. We were very pleased to know that the location, the structure and the staff contributed to enjoy your stay. Be sure, with great satisfaction, we will forward your assessment to the hotel employees. Hope to have you again soon... More 

Senior Contributor
21 reviews 21 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 22, 2015

I stayed in this hotel for several nights during a business trip. The hotel is clean, conveniently located and has several food options in the lobby. It is also connected to an under ground mall that provides plenty of shopping and dining options.

Was this review helpful? Yes
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Maria, Thank you very much for choosing our hotel as your place in Sao Paulo and for sharing your opinion with us and other travelers. We were very pleased to know that the location, the structure and the services contributed to enjoy your stay. You will be more than welcome in your next stay with us! Sincerely yours, Bianca... More 

Atlanta, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 3, 2015

I stayed at this property on business in January. After staying first at the Sheraton in Rio (considerably lower in price) this was a MAJOR let down. Several things were wrong with this hotel, but specifically the state of the room. The decor was just awful, the t.v. incredibly difficult to operate, windows do not open and housekeeping uses a... More 

Was this review helpful? Yes 1
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mrs. Gracie, Once again, thanks for your review! Please accept our sincere apologies for not attending your expectations. Like we said before, we will have reform and renovation in our rooms very soon, as did the Sheraton Rio last year. With this, we will improve the pointed items. We hope to have the opportunity to have you here in... More 

Palatine, Illinois
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 1, 2015

The hotel room was very clean and spacious. It is my understanding from others that some rooms are decorated differently, by my room had a lot of wood. The hotel staff were very helpful and accommodating. Although I did not visit the pool, it looked very nice. The hotel was secure and was in an area that I felt was... More 

Was this review helpful? Yes
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Hello Mr. Rick, Thank you very much for choosing our hotel as your place in Sao Paulo and for sharing your opinion with us and other travelers. We were very pleased to know that the structure, the service and our staff contributed to enjoy your stay. We are looking forward to see you again soon! Sincerely yours, Bianca Tavano Quality... More 

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