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Sheraton Sao Paulo WTC Hotel

#46 of 310 Hotels in Sao Paulo
Certificate of Excellence
Av. Das Nacoes Unidas, 12559 | Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-903, Brazil (Formerly "Gran Melia")
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Sheraton Sao Paulo WTC Hotel
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Sheraton Sao Paulo WTC Hotel
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661 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
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  • All months
    (661)
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    (192)
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    (168)
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    (168)
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    (133)
All months
1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

As I had taken it upon myself to adopt a puppy in brazil, this location was the only available that would allow for such in room. Not just that but it was attached to a mall full of closle by "edible food." Mostly though my review on this is pertaining to the dog friendly luxury as is not found much... More 

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Sheraton-WTC, Gerente at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Brianna, Thank you for sharing your opinion about the hotel with us and other travelers. We were very pleased to know that we were able to provide you and your puppy a nice stay through our Love That Dog! program. Nothing makes us happier than knowing that you have had a memorable experience with us! We are also happy... More 

Level Contributor
10 reviews
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 5 days. Room was nice and spacious. Clean. Shower head was disgraceful though with fungus. Breakfast included was decent although was exactly the same for all 5 days I was there which tended to get rather repetitive but food quality was good. Wifi was quite reliable and fast. Closet space was generous with a provided steam iron... More 

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Sheraton-WTC, Gerente at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Gerald, We appreciate you taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. We are pleased to know that our room, Wi-Fi, and food quality contributed to enjoy your stay. About the shower, we would like to assure that... More 

London
Level Contributor
176 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you're at a conference at the WTC then the Sheraton is convenient, as it is attached. It's a typical Sheraton, and the club lounge is good with v good breakfast. There is a small fitness centre and an outdoor pool, which in July was a bit too cold to swim in. On arrival at about 8am with a check... More 

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Sheraton-WTC, Gerente at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you for sharing your opinion about the hotel with us and other travelers. We were very pleased to know that you liked our Club Lounge, breakfast and that our staff contributed to enjoy your stay. We are always trying our best to make your stay memorable. Be sure, with great satisfaction, that we will forward your assessment... More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Design rooms are n 5th floor are effectively client, functional, and immaculate. Good service, excellent breakfast with n 15 th floor with fresh fruit, tropical juices, endless coffee, and pastries. Conference facilities are convenient. Decent gym with treadmills, bikes, and some weights by pool.

Was this review helpful? Yes
Sheraton-WTC, Gerente at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, We appreciate you taking the time to evaluate and share your comments about your last stay with us. We are happy that you liked our Design Rooms, service, breakfast and the Sheraton Fitness. It will be a pleasure to welcome you back again! Best regards, Bianca Tavano Quality Manager More 

Bengaluru (Bangalore), India
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel itself is old, you can just tell by looking at it (though it has been modernized a bit). The location is great as its within the WTC Tower and lots of restaurants in the basement of the mall (not retail). It is far from airport and city center but within CBD. Wifi just sucked real bad and I... More 

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Sheraton-WTC, Gerente at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you for sharing your opinion about the hotel with us and other travelers. We are pleased to know that our location and the complex structure and facilities contributed to enjoy your stay. We apologize for not achieving your expectations regarding the hotel. Let us inform that we will have some improvements very soon as renovations in the... More 

Gilroy, CA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Stayed one night here on business. Stayed at Hilton the last trip and found it to be a bit more modern. My room was very big and bed was very comfortable but furniture was very dated and dirty and carpet was very old and stained. Sheraton, you need to inspect your properties in SA as this was almost as bad... More 

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Sheraton-WTC, Gerente at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you for sharing your opinion about the hotel with us and other travelers. We would like to inform you that we are always taking into account your opinions and using them as a form to improve our services. We would like to apologize for not achieving your expectations. Let us inform that very soon we will have... More 

Amsterdam, The Netherlands
Level Contributor
95 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here in June 2015. I had 3 nights in Sao Paulo, and decided to spend 2 of them in the Hilton, one in the Sheraton so I could collect 2 stays against my Hilton HHonors account. To be honest, out of the two, the Hilton is a lot better from the quality of the food and the rooms. What... More 

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Sheraton-WTC, Gerente at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Adrian, We appreciate you taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. Please accept our sincere apologies for not attending your expectations. Let us inform that we will start soon some reforms and renovations to better serve and satisfy... More 

Spain
Level Contributor
7 reviews
5 hotel reviews
1 of 5 stars Reviewed 4 weeks ago

The hotel furniture it is old doors scratched TV wrongly located to the side of the room hence 2 people cannot watch it while in bed. Internet access was not working I called the front desk and after several call forward a person in the other line asked me who is the hotel I was in as the handle more... More 

Was this review helpful? Yes
Sheraton-WTC, Gerente at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, We appreciate you taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. We would like to apologize for not achieving your expectations. Let us inform that very soon we will have some improvements as reforms and modernization in the... More 

Antibes, France
Level Contributor
55 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I'm staying in this hotel right now, in the design floor. My room is absolutely lovely. There is nothing special with the breakfast - average Sao Paulo style. But the cleaning ladies are truly annoying. They come at any time of the day(4 times a day or more - twice for cleaning, once for the minibar, once for chocolates), knock... More 

Was this review helpful? Yes
Sheraton-WTC, Gerente at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, We appreciate you taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. Please accept our sincere apologies for the inconveniences. Let us inform that the normal procedure is four accesses – cleanliness, inspection, minibar replacement and turn down service,... More 

Burlingame, California
Level Contributor
97 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed June 24, 2015

I read many reviews of this hotel both on trip advisor and on the hotel's own website. I was pretty worried about the quality of the rooms and the service. Well, I'm here to tell you that this is a great hotel! I was fortunately upgraded to a design room (perhaps it was even considered a suite) on the floor... More 

Was this review helpful? Yes
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you very much for choosing our hotel as your place in Sao Paulo and for sharing your opinion with us and other travelers. We are happy that you have changed your perception and approved our hotel. Nothing makes us happier than knowing that you have had a great experience with us! Our design rooms and lounge and... More 

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