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All 304 Sao Paulo hotels

Sheraton Sao Paulo WTC Hotel

4.5 of 5 Hotel   |   Av. Das Nacoes Unidas, 12559 | Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-903, Brazil (Formerly "Gran Melia")
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71%
Ranked #35 of 304 hotels in Sao Paulo
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
djalmabritto Bogota, Colombia
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424 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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Bogota, Colombia
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very good hotel, close to the offices, with a mall underneath but could be better.. The internet is not the fastest I have ever seen and the options in the TV are quite limited. The Tv is also in a very odd place staying diagonally place to the bed..

Was this review helpful? Yes
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Britto, Thank you for your evaluation and comments about your last stay with us. We were very pleased to know that the location and the facilities contributed to enjoy your stay. In respect to the Internet and the TV, we would like to apologize for not achieving your expectations and tell you that we are analyzing some measures... More

Santiago, Chile
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

You know what you get when you go a to Sheraton. Nothing fancy or out of extraordinary, mostly average. Room sizes are good, but furniture is old. Anyway is clean enough and is well located if you are traveling on business. The only thing out of context is price, but that is a given in Sao Paulo.

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Martin, Thank you for choosing our hotel as your place in Sao Paulo and for sharing your opinion with us and other travelers. We were very pleased to know that the location and the cleanness contributed to enjoy your stay. In addition, let us thank and inform you that we will treat your comments as opportunities of improvement!... More

Los Angeles, California
1 review
1 of 5 stars Reviewed 3 weeks ago

The only good thing about this hotel is the size of the rooms, but that's where the positives stops. The room is very expensive for the experience you get. The internet connection is very unstable. The furniture is old and not well taken care of. The entire place feel like a once great hotel, but fading with every second.

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Sean, I am truly sorry that your last experience with us was not up to your expectations. We are here to serve you and knowing that we were unable to provide the service your were expecting is very disappointing. Rest assured that every comment made is deeply appreciated and we will take action to resolve the problems you pointed... More

St. Louis, Missouri
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is the only hotel I've stayed at in São Paulo, so I don't have anything to compare. When I do, I may update this. Wifi was free in room. Breakfast on club floor was nice. Staff also very warm. Restaurants in food court in attached mall are not worth visiting.

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you for choosing Sheraton São Paulo WTC as your hotel in Sao Paulo and for sharing your opinion with us and other travelers. We were very pleased to know that the breakfast and the staff of our hotel contributed to enjoy your stay. We are waiting for you in your next visit to the city. Best regards,... More

Hollywood, Florida
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I'm a regular to this hotel since I moved abroad, using it for most of my business trips to Sao Paulo, having been in the property in more than 10 stays The good: location, staff and if you get of of the "design"or renovated rooms The bad: A night club (Clube A) working full throtle on the building. Noisy, obnoxious... More

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Souza, It is a pleasure to have you here as a regular guest! Thank you for sharing your opinion with us and other travelers. We would like to apologize for the inconveniences caused by the Club A. Let us assure that we are analyzing measures to avoid this kind of setbacks. We also appreciate your comments regarding the... More

Sao Paulo
2 reviews
4 of 5 stars Reviewed 4 weeks ago

The staff is very nice, professional and receptive. I had previous experiences in nearby hotels and definitely Sheraton WTC is the best option. I stood at one of the design rooms and it was not only impeccably decorated but also very comfortable. The lounge available in the 15th floor is a great place to grab something to eat or even... More

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you for your evaluation and comments about your stay at Sheraton São Paulo WTC. We were very pleased to know that the room, the private lounge and the staff contributed to enjoy your stay. Be sure, with great satisfaction, we will forward your assessment to the hotel employees, mainly to Tiago. Hope to have you again soon... More

Sao Paulo, SP
Top Contributor
93 reviews 93 reviews
15 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed July 12, 2014

I stood at Sheraton WTC during the World Cup period and this hotel offers you nice and big rooms, Very comfortable beds, nice pillows, big bathrooms with bathtub . The restaurant badebec is a very nice restaurant, good food, buffet style. The hotel offers a good breakfast! Very friendly and helpful staff!

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Sergio, What an amazing time we had during the World Cup, right?! Except for our team, everything else was perfect! I am glad that you enjoyed your stay with us and I am extremely thankful for the time you have taken to share your experience with us! We are honored to be your choice in São Paulo and we... More

Sao Paulo, SP
Top Contributor
93 reviews 93 reviews
15 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed July 12, 2014

I stood at Sheraton WTC during the World Cup period and this hotel offers you nice and big rooms, Very comfortable beds, nice pillows, big bathrooms with bathtub . The restaurant badebec is a very nice restaurant, good food, buffet style. The hotel offers a good breakfast! Very friendly and helpful staff!

Was this review helpful? Yes
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Sergio, Your review got published twice? That is a true honor for all of us here. Thank you very very much! All the best, Laura Gallo Quality Manager Sheraton São Paulo WTC Hotel More

Buenos Aires
Contributor
12 reviews 12 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed July 10, 2014

I have been staying at this hotel since 1999, when it was from the Melia Hotels. This last week's visit had me decide I won't be staying there again. Many reasons: bathrooms are not cleaned, outdated ambiance, had to change rooms 3 times before they gave me an appropriate one (in decent conditions), flatscreen tv hanging from the wall as... More

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Sheraton-WTC, Gerente at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, First of all, I want to thank you for your loyalty to our Hotel and also for taking the time to share your last experience. We are in the process of renovating rooms, and we do have modern updated options in our Hotel. Unfortunatelly, it takes longer that what we desire, but I assure you that soon we... More

Senior Contributor
23 reviews 23 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 5, 2014 via mobile

For a business trip a colleague and I stayed at the Sheraton São Paulo WTC and we very disappointed. The stay started off well because they arranged for a special check-in and upgraded rooms because of our status. We had high expectations but they were not met. The first night my colleague and I returned from dinner to find a... More

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Sheraton-WTC, Gerente at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear guest, Thank you for taking the time to share your experience with us. I believe that the excellence of service is all about how we deal with problems and I am sorry that your stay did not reflect our best. We strive to exceed expectations and knowing that we failed is very disappointing, but also a chance to learn... More

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Additional Information about Sheraton Sao Paulo WTC Hotel

Address: Av. Das Nacoes Unidas, 12559 | Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-903, Brazil (Formerly "Gran Melia")
Location: Brazil > State of Sao Paulo > Sao Paulo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Sao Paulo WTC Hotel 4.5*
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Also Known As:
Sheraton Sao Paulo WTC Hotel Brazil

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#7 Spa Hotel in Sao Paulo #11 Family Hotel in Sao Paulo #20 Luxury Hotel in Sao Paulo #24 Business Hotel in Sao Paulo #36 Romantic Hotel in Sao Paulo
Hotel Class
Official Description (provided by the hotel)
Located in the heart of Berrini region where you can find major corporations headquarters and wide range of entertainment,dining and shopping, the hotel offers 296 world-class accommodations. Out of these, 67 are decorated by renowned architects composing the concept of “Design Hotel”, where guests can have a different experience every stay.Special Services: pillow menu,personal closet, free internet,swimming pool, Sheraton Fitness, in room fitness, in room spa, restaurant partners bills paid at check out, Bike it!, meeting rooms for hire and Sheraton Love That Dog Program. ... more   less 
Number of rooms
296

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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