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Sheraton Sao Paulo WTC Hotel

4.5 of 5 Av. Das Nacoes Unidas, 12559 | Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-903, Brazil (Formerly "Gran Melia")
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Certificate of Excellence 2014
Sheraton Sao Paulo WTC Hotel
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Sheraton Sao Paulo WTC Hotel
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498 reviews from our community

Traveler rating
    210
    149
    82
    31
    26
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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  • English first
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  • Italian first
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English first
  • All months
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Colorado Springs, Colorado, USA
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently held an international conference at the Sheraton WTC and were absolutely amazed with the service and the friendliness of the staff. Great location, lots of food choices, great meeting spaces. We thoroughly loved working with the Sheraton WTC!

Was this review helpful? Yes
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Scott, Thank you very much for choosing our hotel as your place in Sao Paulo and for sharing your opinion with us and other travelers. We were very pleased to know that the location, the structure and, mainly the service of the staff, contributed to enjoy your stay. Be sure, with great satisfaction, we will forward your assessment... More

Port Washington, New York, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great hotel - very upscale. Not a typical U.S. Sheraton. Big rooms (with sitting area) and big bathrooms. Room service for breakfast was very fast and done well. Very courteous English-speaking staff.

Was this review helpful? Yes
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Steven, Thank you for choosing our hotel as your place in Sao Paulo and for sharing your opinion with us and other travelers. We were very pleased to know that the structure, the Room Service and the staff contributed to enjoy your stay. Be sure, with great satisfaction, we will forward your assessment to the hotel employees. Hope to... More

Austin, Texas
Top Contributor
280 reviews 280 reviews
61 hotel reviews
158 helpful votes 158 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was very near the business meetings I was attending. In addition, connected to a mall with nice shopping/stores and nearby restaurants. The hotel restaurant and bar is plain but functional. Staff and service was prompt and friendly. Will defintely stay again.

Was this review helpful? Yes
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you for your evaluation and comments about your stay at Sheraton Sao Paulo WTC. We were very pleased to know that the location, the service and the staff contributed to enjoy your stay. Be sure, with great satisfaction, we will forward your assessment to the hotel employees. In respect to the restaurant and the bar, let us... More

2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed in the hotel 4 days during Julys. (World cup 2014) the hotel looks great... very good food and i have experienced my best days there while we have good a warm welcome from the receptionists.. they are ready to help in anything you ask... what i didn't like the "200 $" you have to pay before using... More

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Ghaith, Thank you for your evaluation and comments about your last stay with us. We were extremely pleased and happy to know that the food and the services contributed to enjoy your stay. In respect to the amount that we usually ask in the check in, we would like to inform that is a procedure in all hotels,... More

London, United Kingdom
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

O, so this is one of those hotels that you can either love or hate, and in my opinion this depends mostly on whether you select a room on the Design floor or not, and whether your room faces the pool (where Clube A is) or the street/front of the hotel. I reluctantly booked my one-week stay here, and I... More

Was this review helpful? Yes
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you for choosing our hotel as your place in Sao Paulo and for sharing your opinion with us and other travelers. We were very pleased to know that the Design floor and its services contributed to enjoy your stay. Be sure, with great satisfaction, we will forward your assessment to the hotel employees. Hope to have you... More

Senior Contributor
34 reviews 34 reviews
17 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I had the chance to stay at the club level on a company event, the overall experience was just awful, the hotel it's so old that in my point of view should be shut down . The rooms are old, outlet falling out of the walls, beds not comfortable, Tvs from the 90's, the bathroom ? Can't explain , the... More

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Pretto, Thank you for sharing your opinion about the Hotel with us and other travelers. Please accept our sincere apologies for not achieving your expectations. Let us assure that we have some projects for reform and modernization of the areas not yet renovated to better serve and satisfy our guests. Let us complement that all TVs were changed... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I booked a suite but on arrival I was told they were all booked - some excuse about a visiting sheik, who was never seen during my stay. Was promised a discount but when the bill came it was not applied and it then took an hour or so to negotiate the final bill. To add insult to injury the... More

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, We appreciate you taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. Please accept our sincere apologies for not attend your expectations. Let us inform you that we will intensify the training program with all the staff, mainly the... More

Connecticut
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at the Sheraton WTC during recent business trip to Sao Paulo. Personally I liked the location adjacent to the mall as it provided convenient place to walk in the evenings. The hotel itself was somewhat "average", although my recently renovated room was quite generous and comfortable. The large work station was appreciated given I was traveling for business. In... More

Was this review helpful? Yes
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Stephen, Thank you for choosing our hotel as your place in Sao Paulo and for sharing your opinion with us and other travelers. We were very pleased to know that the Executive lounge and its service, the renovated room as well as the work station contributed to enjoy your stay. Be sure, with great satisfaction, we will forward your... More

San Francisco, California
Top Contributor
62 reviews 62 reviews
57 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed six nights here on a business trip and I wasn't impressed. I was on both the 8th and the 7th floors and both rooms were in need of a remodel. The carpet is old and looks especially dirty in the hallways. The room was dark and could use some better lighting, and the couch and chair in the... More

Was this review helpful? Yes
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you for choosing our hotel as your place in Sao Paulo and for sharing your opinion with us and other travelers. In respect to the rooms, we would like to apologize for not achieving your expectations and tell you that we have some plans for reform and modernization to better serve our guests. In addition, about the... More

West Chester, Pennsylvania, United States
Contributor
18 reviews 18 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I attended a convention in Sao paulo WTC Sheraton which was a unique location. The facility was centrally located surrounding a mall, office buildings and convention center. Hotel: The staff were friendly and multi lingual - helping those who do not speak Portuguese. The hotel rooms were mirrored on almost every surface which was different but very appealing. My room... More

Was this review helpful? Yes
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you for your evaluation and comments about your last stay with us. We were extremely pleased and happy to know that the location, the structure and the services contributed to enjoy your stay. In respect to the Convention Center, we would like to apologize for not achieving your expectations and tell you that we already have some... More

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Additional Information about Sheraton Sao Paulo WTC Hotel

Address: Av. Das Nacoes Unidas, 12559 | Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-903, Brazil (Formerly "Gran Melia")
Location: Brazil > State of Sao Paulo > Sao Paulo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Sao Paulo WTC Hotel 4.5*
Number of rooms: 296
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Also Known As:
Sheraton Sao Paulo WTC Hotel Brazil

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