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Sheraton Sao Paulo WTC Hotel

#47 of 310 Hotels in Sao Paulo
Certificate of Excellence
Av. Das Nacoes Unidas, 12559 | Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-903, Brazil (Formerly "Gran Melia")
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Sheraton Sao Paulo WTC Hotel
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613 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
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English first
  • All months
    (613)
  • Mar-May only
    (192)
  • Jun-Aug only
    (120)
  • Sep-Nov only
    (168)
  • Dec-Feb only
    (133)
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Washington DC
Top Contributor
105 reviews 105 reviews
12 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel is what you expect, solid and reliable. The area around it isn't a nice as you would like if you want to go for a stroll, but within a mile is a nice mall and food court for good options. I thought service was good and the quality was SPG level.

Was this review helpful? Yes
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mikey, Thank you for sharing your opinion about the hotel with us and other travelers. We were very pleased to know that the structure and the staff contributed to enjoy your stay. We hope to see you again soon! Let us know, so our Concierges can help you with great tips and recommendations. Sincerely, Bianca Tavano Quality Manager More 

Buenos Aires, Argentina
Top Contributor
62 reviews 62 reviews
43 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed 2 nights for business, the room was average (comparing other 4/5 stars hotels), breakfast was not included, which was very rare considering the tradition of hotels in Brazil that all include breakfast. good bed, a bit noise as you can hear the talking from next rooms. internet was slow. personnel very frendly as usual at sheratons

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you very much for choosing our hotel as your place in Sao Paulo and for sharing your opinion with us and other travelers. We would like to apologize for not attending your expectations. Let us inform that we are working hard with the Internet provider to improve the speed and the signal, as well as start soon... More 

San Juan
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This a run down hotel!, decor is so old, carpet are stingy and dirty, the bathroom is a disaster!, tiles are loose and all the faucets are in bad shape, fungi and mold are everywhere in the shower, i have been sneezing since i arrived 5 days ago, very bad allergy and 100% sure is the carpet wifi is a... More 

Was this review helpful? Yes 1
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Victor, We appreciate you taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. Please accept our sincere apologies for not attending your expectations. Let us inform that we will start soon some reforms and modernizations and analyze some improvements for... More 

Copenhagen, Denmark
Top Contributor
102 reviews 102 reviews
78 hotel reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Arrived early am, and was faced with a charge of $40 USD to check in early... Room was ready so I felt this was just money grabbing. Luckily work was paying, but this didn't happen last 2 times at gran estanplaza and Hilton. Room was big, nice shower although toilet was crammed in the corner to make way for a... More 

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, We appreciate you taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. Please accept our sincere apologies for not attending your expectations. We would like to inform that our check in time is 3 pm and normally, guests who... More 

Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Although we stayed only one night, the hotel was nice! There is a mall connected to the hotel that had plenty of restaurants to choose from. The rooms were well kept and the beds were comfortable. The only small issue we both had was that we couldn't get anything but Luke warm water with our showers. At least I got... More 

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Zelina, Thank you very much for choosing our hotel as your place in Sao Paulo and for sharing your opinion with us and other travelers. We were very pleased to know that the structure, the services and the staff contributed to enjoy your stay. Also, we would like to apologize for the setback with the shower. Let us assure... More 

New York City, New York
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed 3 weeks ago

In town for business and intended to stay for a week. Cut it short to move elsewhere. The hotel is extremely dated and desperately needs a refresh. They use a really strong, chemical scent throughout the hotel that smells like really cheap cologne and brought on severe allergies. The lobby is too busy to be welcoming in any way. The... More 

Was this review helpful? Yes
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, We appreciate you taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. Please accept our sincere apologies for not attending your expectations. Let us inform that we will start soon some reforms and modernizations to better serve and satisfy... More 

Panama
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Was there for a couple of days in business trip on March. For US standards I cannot give it more than 3 stars, but for Brazil this could be a 4-5 * hotel. I don't know if this occurs on all the rooms, but the 1st floor room I stayed on had a strange layout, since you enter the room... More 

Was this review helpful? Yes
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Daniel, Thank you for sharing your opinion about the hotel with us and other travelers. Please accept our sincere apologies for not achieving your expectations. Let us inform that the first floor is the only different, with the rooms smaller than the other floors, but more renewed. We are sorry, but our occupancy was very high and we... More 

Sao Paulo, SP
1 review
5 of 5 stars Reviewed 5 weeks ago

We were 3 people, and we spent only 2 nights at the hotel, but it was great nights, the rooms are very comfortable and cozy, had everything we needed for these days. Organized place, very clean, and the play area is excellent with large pool and 24-hour gym. Procedures Check In and Check Out are fast and simple. The staff... More 

Was this review helpful? Yes
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Hello Camila, Thank you very much for choosing our hotel as your place, for sharing your opinion with us and other travelers and for your recommendation. Nothing makes us happier than knowing that you have had a memorable experience with us! Be sure, with great satisfaction, we will forward your assessment to the hotel employees, mainly those you mentioned. We... More 

Caracas
Senior Contributor
43 reviews 43 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 21, 2015

The hotel is fair and the food is good, but definitely far from a five star hotel in term of service and attention to the details. I just arrived very late at night. The guy at the from desk speak a fair English but it could be better and not Spanish. The room was ok, but I did not find... More 

Was this review helpful? Yes
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Manuel, We appreciate you taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. We also received the comment card with some positive comments and suggestions. Please accept our sincere apologies for not attending your expectations. We would like to... More 

Usingen, Germany
Top Contributor
67 reviews 67 reviews
36 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed March 28, 2015 via mobile

I arrived a Sunday morning after an overnight flight and once I had my way through hundreds of apparent disco dance floor leavers, as spg-member enjoyed a fast check in. Was promptly shown to my room but not shown around and no explanations given on anything - consider mixed start. Room on floor 11 spacious in Paulista standards, but needs... More 

Was this review helpful? Yes
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, We appreciate you taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. Please accept our sincere apologies for the inconveniences and for not attending your expectations. We would like to assure that we are taking some measures with all... More 

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