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Sheraton Sao Paulo WTC Hotel

#48 of 310 Hotels in Sao Paulo
Certificate of Excellence
Av. Das Nacoes Unidas, 12559 | Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-903, Brazil (Formerly "Gran Melia")
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Best prices for: 1 room 1 guest
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Sheraton Sao Paulo WTC Hotel
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630 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Antibes, France
Level Contributor
55 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I'm staying in this hotel right now, in the design floor. My room is absolutely lovely. There is nothing special with the breakfast - average Sao Paulo style. But the cleaning ladies are truly annoying. They come at any time of the day(4 times a day or more - twice for cleaning, once for the minibar, once for chocolates), knock... More 

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Burlingame, California
Level Contributor
94 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I read many reviews of this hotel both on trip advisor and on the hotel's own website. I was pretty worried about the quality of the rooms and the service. Well, I'm here to tell you that this is a great hotel! I was fortunately upgraded to a design room (perhaps it was even considered a suite) on the floor... More 

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you very much for choosing our hotel as your place in Sao Paulo and for sharing your opinion with us and other travelers. We are happy that you have changed your perception and approved our hotel. Nothing makes us happier than knowing that you have had a great experience with us! Our design rooms and lounge and... More 

Dallas, TX
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 1 week ago

Visited for business a couple of days. For the price and location I would prefer the Hilton. Hotel is quiet but dated. Infrastructure is poor and not well suited for doing business - Internet connection was poor and no desk to work comfortably.

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Arroyave, Thank you for sharing your opinion about the hotel with us and other travelers. One more time, we apologize for not achieving your expectations. Let us inform that we will have some improvements as reforms and modernization in the structure and the exchange of Internet service provider. Hope to have the opportunity to reverse your impressions! Let... More 

Des Moines, Iowa
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just at this hotel and stayed four nights for Rotary International. Before arrival, I was a little concerned reading a few of the reviews on Trip Advisor, but I have to say I had a perfectly wonderful stay at this Sheraton. The room was recently updated and had stylish appointments all around. (We were on the third floor, the "designer"... More 

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you very much for choosing our hotel as your place, for sharing your opinion with us and other travelers and for your recommendation. We are happy that you have changed your perception and approved our hotel. Nothing makes us happier than knowing that you have had a memorable experience with us! Be sure, with great satisfaction, we... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Wife/I stayed 7 nites -attended Rotary Intl Conf at Anhembi Parque. Design Room 4th flr. Bathtub in live/sleep area -wood & black terrazzo interior-10 ft closet sofa seating for 12--14-king bed. Lounge with coffee, tea milk,cookies liquor beer soft drink,snacks 60 feet away-hot hor d'oeuvres night. Lobby breakfast super fresh sweet fruit custom fried eggs bacon cold cuts, juices &... More 

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Larry, Thank you for sharing your opinion about the hotel with us and other travelers. Please accept our sincere apologies for the setback with the executive car and we are very pleased to know that the structure, the services and the staff contributed to enjoy your stay. It will be a pleasure to welcome you back again! Sincerely, Bianca... More 

Dallas
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If you are visiting Sao Paulo for business (and, as it really isn’t a great tourism destination so, you likely are going for business), the Sheraton WTC Hotel offers very good service in a convenient location for the Brooklin Novo, Olympia and Morumbi neighborhoods. Before you book a stay there, there’s a few things to note: 1) It’s a bit... More 

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, We appreciate you taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. Please accept our sincere apologies for not attending your expectations. Let us inform that we will start soon some reforms and modernizations to better serve and satisfy... More 

Washington DC
Level Contributor
105 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is what you expect, solid and reliable. The area around it isn't a nice as you would like if you want to go for a stroll, but within a mile is a nice mall and food court for good options. I thought service was good and the quality was SPG level.

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mikey, Thank you for sharing your opinion about the hotel with us and other travelers. We were very pleased to know that the structure and the staff contributed to enjoy your stay. We hope to see you again soon! Let us know, so our Concierges can help you with great tips and recommendations. Sincerely, Bianca Tavano Quality Manager More 

Buenos Aires, Argentina
Level Contributor
62 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I stayed 2 nights for business, the room was average (comparing other 4/5 stars hotels), breakfast was not included, which was very rare considering the tradition of hotels in Brazil that all include breakfast. good bed, a bit noise as you can hear the talking from next rooms. internet was slow. personnel very frendly as usual at sheratons

Was this review helpful? Yes
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you very much for choosing our hotel as your place in Sao Paulo and for sharing your opinion with us and other travelers. We would like to apologize for not attending your expectations. Let us inform that we are working hard with the Internet provider to improve the speed and the signal, as well as start soon... More 

San Juan
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed May 17, 2015

This a run down hotel!, decor is so old, carpet are stingy and dirty, the bathroom is a disaster!, tiles are loose and all the faucets are in bad shape, fungi and mold are everywhere in the shower, i have been sneezing since i arrived 5 days ago, very bad allergy and 100% sure is the carpet wifi is a... More 

Was this review helpful? Yes 1
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Victor, We appreciate you taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. Please accept our sincere apologies for not attending your expectations. Let us inform that we will start soon some reforms and modernizations and analyze some improvements for... More 

Copenhagen, Denmark
Level Contributor
127 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 stars Reviewed May 10, 2015

Arrived early am, and was faced with a charge of $40 USD to check in early... Room was ready so I felt this was just money grabbing. Luckily work was paying, but this didn't happen last 2 times at gran estanplaza and Hilton. Room was big, nice shower although toilet was crammed in the corner to make way for a... More 

Was this review helpful? Yes
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, We appreciate you taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. Please accept our sincere apologies for not attending your expectations. We would like to inform that our check in time is 3 pm and normally, guests who... More 

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