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Sheraton Sao Paulo WTC Hotel

4.5 of 5 Av. Das Nacoes Unidas, 12559 | Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-903, Brazil (Formerly "Gran Melia")
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Certificate of Excellence 2014
Sheraton Sao Paulo WTC Hotel
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Sheraton Sao Paulo WTC Hotel
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534 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bellmore, New York
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

There is a club on premises. The music started at 10pm and will run until 3 am. The music is so loud I can identify the songs. Changing rooms may help. Never again Sheraton. Good bye. My room was tiny and the gym is an after thought. The restaurant isn't bad.

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Toronto, Canada
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Though we did have a pleasant stay at the hotel, the location was simply too far away from the Jardim / Av Paulista area, which we frequented during our trip to Sao Paulo. Here is a summary of the pros and cons of the hotel: Pros: - The hotel is a short taxi-ride away from the CGH airport - The... More 

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, We appreciate you taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. Please accept our sincere apologies for the inconveniences with the room cleanliness and the pool service. We would like to assure that we are taking some swift... More 

Zurich, Switzerland
Top Contributor
121 reviews 121 reviews
111 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed there one night before Christmas. All in all good value for money and everything meeting out Sheraton expectations. Friendly staff, speedy service and nice clean rooms. The room we got was spacious but a bit outdated. Sun deck with pool lounge was nice and tastefully appointed but unfortunately the water in the pool was dirty. Gym though was nice... More 

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you for your evaluation and comments about your last stay with us. We were extremely pleased and happy to know that our services contributed to enjoy your stay. Regarding to the room, let us inform that we will have reforms and renovations, to better satisfy our guests. In respect to the cleanliness of the pool, we would... More 

Hong Kong, China
Top Contributor
89 reviews 89 reviews
58 hotel reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed at the Sheraton for one night for business. The hotel is rather run down. I was upgraded to a room which I was told was excellent. It was indeed spacious but the decoration was really not my taste. The pool looks nice but the gym is small and poorly equipped. I have been an SPG platinum member for... More 

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Sergio, Thank you for sharing your opinion about the hotel with us and other travelers. Please accept our sincere apologies for not achieving your expectations. Your room was in the Design floor and one of the most requested. Each room was made by a different architect. Next time, let us know and we can change you to another... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Incredible location near business district and great shops and restaurants, this is a great hotel to stay at. Service is impeccable, with everyone at the hotel willing to help and ensure guests are well taken care of. Skip the hotel restaurant. There are several others nearby (including Barbacoa in the same complex) that are much better. :-)

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Hello Mr. Vanin, Thank you very much for choosing our hotel as your place in Sao Paulo and for sharing your opinion with us and other travelers. We were very pleased to know that the location and the service contributed to enjoy your stay. We are looking forward to see you again soon! Sincerely yours, Bianca Tavano Quality Manager More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 5, 2014

Location: In the business district, which was considerably far from the centre of town, where the good restaurants and activities were. Difficult to get around, due to heavy traffic - be prepared for long taxi rides. Hotel lobby: Dated. Adjoins a shopping mall, which seems to sell almost exclusively furniture and homewares. Rooms: As a platinum SPG member, I was... More 

Was this review helpful? Yes 2
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you for sharing your opinion about the hotel with us and other travelers. Please accept our sincere apologies for not achieving your expectations in some points. Let us assure that we have some projects for reform and modernization of the areas and rooms not yet renovated. In addition, about the restaurant, we informed the responsible to make... More 

Colorado Springs, Colorado, USA
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed November 20, 2014

We recently held an international conference at the Sheraton WTC and were absolutely amazed with the service and the friendliness of the staff. Great location, lots of food choices, great meeting spaces. We thoroughly loved working with the Sheraton WTC!

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Scott, Thank you very much for choosing our hotel as your place in Sao Paulo and for sharing your opinion with us and other travelers. We were very pleased to know that the location, the structure and, mainly the service of the staff, contributed to enjoy your stay. Be sure, with great satisfaction, we will forward your assessment... More 

Port Washington, New York, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 15, 2014

Great hotel - very upscale. Not a typical U.S. Sheraton. Big rooms (with sitting area) and big bathrooms. Room service for breakfast was very fast and done well. Very courteous English-speaking staff.

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Steven, Thank you for choosing our hotel as your place in Sao Paulo and for sharing your opinion with us and other travelers. We were very pleased to know that the structure, the Room Service and the staff contributed to enjoy your stay. Be sure, with great satisfaction, we will forward your assessment to the hotel employees. Hope to... More 

Austin, Texas
Top Contributor
289 reviews 289 reviews
61 hotel reviews
164 helpful votes 164 helpful votes
4 of 5 stars Reviewed November 15, 2014

This hotel was very near the business meetings I was attending. In addition, connected to a mall with nice shopping/stores and nearby restaurants. The hotel restaurant and bar is plain but functional. Staff and service was prompt and friendly. Will defintely stay again.

Was this review helpful? Yes
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you for your evaluation and comments about your stay at Sheraton Sao Paulo WTC. We were very pleased to know that the location, the service and the staff contributed to enjoy your stay. Be sure, with great satisfaction, we will forward your assessment to the hotel employees. In respect to the restaurant and the bar, let us... More 

2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 13, 2014

I have stayed in the hotel 4 days during Julys. (World cup 2014) the hotel looks great... very good food and i have experienced my best days there while we have good a warm welcome from the receptionists.. they are ready to help in anything you ask... what i didn't like the "200 $" you have to pay before using... More 

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Ghaith, Thank you for your evaluation and comments about your last stay with us. We were extremely pleased and happy to know that the food and the services contributed to enjoy your stay. In respect to the amount that we usually ask in the check in, we would like to inform that is a procedure in all hotels,... More 

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Additional Information about Sheraton Sao Paulo WTC Hotel

Address: Av. Das Nacoes Unidas, 12559 | Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-903, Brazil (Formerly "Gran Melia")
Location: Brazil > State of Sao Paulo > Sao Paulo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Sao Paulo WTC Hotel 4.5*
Number of rooms: 296
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Also Known As:
Sheraton Sao Paulo WTC Hotel Brazil
Hotel Style:
#7 Spa Hotel in Sao Paulo
#8 Family Hotel in Sao Paulo
#19 Luxury Hotel in Sao Paulo
#20 Romantic Hotel in Sao Paulo
#24 Business Hotel in Sao Paulo

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