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All 297 Sao Paulo hotels

Sheraton Sao Paulo WTC Hotel

4.5 of 5 Hotel   |   Av. Das Nacoes Unidas, 12559 | Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-903, Brazil (Formerly "Gran Melia")
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Ranked #23 of 297 hotels in Sao Paulo
A recent review
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362 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Sao Paulo, SP
Contributor
16 reviews 16 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here a couple nights during a work event (even though I live 10 minutes from it!) and I had one of their "designer" rooms. It was beautifully decorated and very comfortable. The bed was great and the room was very clean. I also used the in-room spa and even though it's pricey (average hotel-spa prices) it was very... More

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Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

The hotel is alright but it is getting a little old. Well situated depending on where you need to go. I'd just say that it's a normal hotel, nothing special. Check-in and check-out went well ... the room a little cramped ... the fitness center small but not many people using it anyway. Breakfast (which for me is an important... More

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear guest, Thank you so much for your review. Any feedback is deeply appreciated and taken under consideration when we think of the improvements we need within our Hotel and services! I am very glad for the time you take yo share your experience and I hope you consider staying with us again in the future! I guarantee you will... More

Bloomfield, New Jersey
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is in the Brooklin neighborhood in Sao Paulo. The hotel has been refurbished for a nice stay. Room is clean and quite spacious. The bathroom has separate bath and shower space. I especially like the deep bath tub, which you don't see very often in hotels these days. The music from the disco at night could be quite... More

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Quito, Ecuador
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 16, 2014

The hotel fulfills with the very minimum requirements for decent stay. - Rooms are clean. You can notice that they have been refurbished. - Elevators are fast. - Good set of pillows - Decent bed - Breakfast was normal. ( but please , do not put small plates, its cheap to do that in a Sheraton) It can improve: -... More

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear guest, Your review is the kind of thing that makes me love what I do. I truly believe that a guest comment is an opportunity for improvement and yours is exactly that. I understand that we are not perfect as a Hotel, but we are a company ran by passionate people who are here every day to deliver personalized... More

Porto Alegre, RS
Top Contributor
126 reviews 126 reviews
36 hotel reviews
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed March 5, 2014

Huge and impressive at a first glance, the well-located Sheraton WTC São Paulo is not a real 5-star hotel. It looks like more a business airport hotel than a sophisticated central one. Public areas are tired and somehow decadent, and the breakfast has much less than could be expected for this kind of hotel - and quality was also poor.... More

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you so much for your review and I am sorry for taking a few days to answer. For us here, at the Sheraton São Paulo, nothing will ever be more important than your feedback. That's is when we have an opportunity to learn, address the problem and assure a memorable experience to our guests. We are investing... More

Washington, DC
Top Contributor
102 reviews 102 reviews
27 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 25, 2014

This was my first stay at this hotel and my first visit to the dynamic and beautiful city of Sao Paulo. The hotel is in the Brooklin neighborhood which is like the Wall Street area in NYC. The hotel is located in the World Trade Center (WTC) complex that includes the Design Center which includes lots of design oriented stores,... More

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear guest, THANK YOU SO MUCH for your perfect written and complete review of our Hotel. Our associates are thrilled with your words and we could not be more thankful that you took the time to share your experience with all the travellers here on Trip Advisor. Your comments will be forward to all those who were mentioned and we... More

Santa Clara, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 22, 2014

I stayed at the Sheraton Sao Paulo for two weeks back in February of 2012. Unfortunately, TripAdvisor only lets me select that I had stayed there some time in the past year, so this review is coming a bit late, but I still wanted to leave my comments as my comments are still applicable. Positives: - Fitness Center/Pool: It certainly... More

Was this review helpful? Yes 2
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear guest, Thank you for your review! Your feedback is always appreciated regardless of the time passed since you stayed with us. What really matters is that you took some time to share and we value your words very, very much. All the points you have made are extremely important and I am happy to announce that we made some... More

Sydney, Australia
Senior Contributor
43 reviews 43 reviews
26 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 1, 2013

I am a frequent business stayer under SPG program, mostly throughout Asia region and usually at Sheratons. My first time in Brazil and was very pleased to find a Sheraton in Sao Paulo (in fact it's the only SPG property in Sao Paulo - strange for such a huge city. No Westin, no W, no Meridien, etc). I stayed Sheraton... More

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear guest, I cannot believe how amazing your review is! So complete, so full of information that I am incredibily thankful for the time you took to share your experience with the world. Your comments about the room have been forwarded to the responsible department and I came there and took some pictures myself in order to get it checked... More

London, United Kingdom
Contributor
19 reviews 19 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 30, 2013 via mobile

Hotels in Sao Paulo are generally expensive and not very good. The Sheraton fits right in. You pay top rates for a very tired and poorly maintained room. Even the "Design Level" rooms are worn out. These are meant to be flagship rooms but the fixtures are worn and the varnish on the wooden floor in my room was worn... More

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Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear guest, At Sheraton, we believe that nothing is more important than the guest's voice. To be able to learn from true experience is what motivates us to go the extra mile and step up our game and that is why I am thankful for the time you took to share your comments with us. I am sad to see... More

Belo Horizonte, Minas Gerais, Brazil
1 review
5 of 5 stars Reviewed November 18, 2013

Excellent hotel with a great service! Reservation staff was amazing. Good accomodations and very good location (close to São Paulo's main business area). There's a very nice mall conected to the hotel and also one of the best night clubs of the city. It won't get much better than that.

Was this review helpful? Yes
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Eduardo, Thank you so much for sharing your experience with the world! We are extremely grateful for the time you took and specially for being your choice of Hotel in São Paulo! All services here are meant to make your stay as pleasant as possible and the connection with the D&D Mall is certainly a huge plus! There's a... More

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Additional Information about Sheraton Sao Paulo WTC Hotel

Also Known As:
Sheraton Sao Paulo
Sheraton Sao Paulo WTC Hotel Brazil
Address: Av. Das Nacoes Unidas, 12559 | Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-903, Brazil (Formerly "Gran Melia")
Location: Brazil > State of Sao Paulo > Sao Paulo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Sao Paulo
#15 Business Hotel in Sao Paulo
#17 Luxury Hotel in Sao Paulo
#31 Romantic Hotel in Sao Paulo
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sheraton Sao Paulo WTC Hotel 4.5*
Official Description (provided by the hotel):
Located in the heart of Berrini region where you can find major corporations headquarters and wide range of entertainment,dining and shopping, the hotel offers 296 world-class accommodations. Out of these, 67 are decorated by renowned architects composing the concept of “Design Hotel”, where guests can have a different experience every stay.Special Services: pillow menu,personal closet, free internet,swimming pool, Sheraton Fitness, in room fitness, in room spa, restaurant partners bills paid at check out, Bike it!, meeting rooms for hire and Sheraton Love That Dog Program. ... more   less 
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