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Grand Hyatt Sao Paulo

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Avenida Das Nacoes Unidas 13301 | Brooklin, Sao Paulo, State of Sao Paulo 04578000, Brazil
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Grand Hyatt Sao Paulo
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Grand Hyatt Sao Paulo
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1,332 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Rio de Janeiro, RJ
Top Contributor
241 reviews 241 reviews
19 hotel reviews
2,076 helpful votes 2,076 helpful votes
4 of 5 stars Reviewed yesterday NEW

If there is a service standard in Sao Paulo, this is it. Everyone is incredibly pleasant and efficient. I would never use the word flawless, but it is pretty close. The rooms are very comfortable, albeit 2 years away from a needed upgrade. They must fix the breakfast situation URGENTLY. Each time I come here I am incredibly frustrated in... More 

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Lawrenceville, Georgia, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

I stayed here for a business trip and the service was excellent! Food was superb - we visited Kinu restaurant and Cultira Caseira while there! Beds were really comfortable and the bathroom was a religious experience. :-). I definitely recommend this hotel.

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Grand Ledge, Michigan
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

One of the nicest Hyatt properties I've ever had the privilege of staying. Be sure to upgrade to a Grand Club room for access to the Grand Club Lounge with private concierge, continental breakfast, evening cocktails and hors d'oeuvres, and complimentary dry cleaning or laundry of two pieces of clothing each day. There are enough spectacular food choices in the... More 

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Dubai, United Arab Emirates
Senior Contributor
27 reviews 27 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We arrived late evening, check in staff was fast.the rooms were spacious and clean, the bathroom was big with nice toiletries.we had breakfast and the selection of meat n cheese and fruits was wide. In the bar bartender Lucas made the most delicious passion fruit caipirinha! Pool is nice and pool staff is very helpful and always there for u.i... More 

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Lima, Peru
Top Contributor
244 reviews 244 reviews
57 hotel reviews
130 helpful votes 130 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

On our way to Rio, my husband and I stayed there only for 1 night. We liked it very much and enjoyed it very much. We stayed in the executive level where we had some snacks, and breakfast the following morning. We were upgraded on our arrival to a Suite, very nice of them. Clean and very big room. Beautiful... More 

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sao paulo, Brazil
1 review
5 of 5 stars Reviewed 1 week ago NEW

Great staff, decent rooms and a lovely Japanese restaurant, Kinu, the spa is also good with a decent gym for those who like to work out. Like all of Sao Paulo, traffic in the area was a challenge but the location worked well for us, close to the in city airport (further from the main airport) We enjoyed our short... More 

Review collected in partnership with Hyatt Hotels

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Incheon, South Korea
Contributor
20 reviews 20 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago

Away from the city, from public transportation, the hotel offers a great staff and a wonderful breakfast. The lobby needs some remodeling, there's no personality. Amazing personnel, unbelievable memory, very personal treatment.

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Chicago, Illinois
Reviewer
4 reviews 4 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I love this hotel...crisp, clean, safe and convenient to business, shopping and dining. The staff is professional, polite and takes pride in providing great service. This is the only place that I will stay in Sao Paulo...quite simply...the best.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Philly, Thank you for your kind review. I was pleased to read that you consider us the best hotel in São Paulo and that you would only stay with us when visiting the city. Your comments were received with great satisfaction as they confirm our commitment to providing authentic hospitality and to making a difference in the lives of... More 

Florianopolis, SC
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

the hotel is nice and charming, rooms are very comfortable, shower is perfect, but the most pleasant feature is the service. staff is always making sure you have everything you need and expect, and that makes all the diference. congratulations to the manager and team.

Was this review helpful? Yes 1
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Guest, Thank you for your kind review. I was pleased to read that your accommodations and service were to your liking and that you would classify our service as outstanding. Your comments were received with great satisfaction, as they confirm our commitment to providing authentic hospitality and to making a difference in the lives of those we touch every... More 

Keller, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The hotel reception, service, room, and restaurants were all great. No issues. Staff were very supportive. The food at the Brazilian and Japanese restaurants were good tasting. Next time I am in Sao Paulo I will plan to stay at the Hyatt hotel.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Bassam, Thank you for your kind review. I was pleased to read that our restaurants, accommodations and service were to your liking and memorable to your last stay. Because you mentioned that you intend to return, please allow me to introduce our loyalty program, Hyatt Gold Passport, in case you are not yet a member. It offers exclusive benefits... More 

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