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Grand Hyatt Sao Paulo

Travelers' Choice award winner
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Avenida Das Nacoes Unidas 13301 | Brooklin, Sao Paulo, State of Sao Paulo 04578-000, Brazil
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Grand Hyatt Sao Paulo
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Grand Hyatt Sao Paulo
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1,375 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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San Salvador, El Salvador
1 review
5 of 5 stars Reviewed 2 days ago NEW

I loved the hotel. It was not very close to restaurants but the installations were nice and clean, staff was extremely helpful, food was excellent and beds, very comfortable. Quiet nights with great view of the bridge.

Review collected in partnership with Hyatt Hotels

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Stafford, United Kingdom
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Stayed at the Grand Hyatt in Sao Paulo as part of a recent business trip. Without doubt one of the nicest hotels I have stayed in. The hotel and facilities are excellent, everything is well kept and fresh. What made the major difference however was the hotel staff. Everyone was extremely helpful, polite and really cared whether things were to... More 

Review collected in partnership with Hyatt Hotels

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Hasselt, Belgium
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We were only one night in this Grand Hyatt, but the experience was very good! Very friendly staff, great breakfast, nice big rooms. We took a massage and I must say, this was very well done! Restaurants and bars in the hotel are of a high standard.

Was this review helpful? Yes 1
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Guest, Thank you for your kind review. I was very pleased to read that our accommodations, breakfast, service and Amanary Spa were to your liking and that you would recommend them to other TripAdvisor travelers. I hope to have the pleasure of welcoming you again very soon. Michael Stephens, General Manager More 

Mumbai (Bombay), India
Contributor
14 reviews 14 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

First time visitor to São Paulo and stayed here 4 nights. Reasonable location though not very close to the offices. Traffic in São Paulo is probably quite bad at any time unlike other cities which have a concept of peak time. Hotel itself is good - room was moderate sized; spring mattress is not always the best if you are... More 

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Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Guest, Thank you for sharing your review. I was pleased to read that our accommodations and service were memorable to your last stay and that you had a good experience during your first visit to São Paulo. Thank you also for your comments and suggestions. I have shared them with my team so that we can continue to work... More 

Cologne, Germany
Top Contributor
93 reviews 93 reviews
38 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Typical high end business hotel, perfect room, huge bathroom with separate shower, king size bed with very comfortable matrace. Breakfast selection good but i didnt like the very loud room on ground floor. The hotel also does not have a bar in the upper floors - also on ground floor, not very appealing. There is a club room for business... More 

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Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Guest, Thank you for sharing your experience with us and other travelers. I was pleased to read that our accommodations, breakfast selections and Club Lounge were to your liking and memorable to your last stay. I offer my apologies regarding the bar service you experienced. Please allow me to suggest that during your next stay you visit the Wine... More 

London
Top Contributor
59 reviews 59 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a beautiful hotel with great service, luxurious rooms, fantastic bath products and a nice fitness centre. The breakfast is good with many options but the service at breakfast isn't great. There are 3 restaurant options and both the lobby bistro and Japanese restaurant were excellent. Everything is very expensive but that is the case all over São Paulo... More 

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Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Julesdole, It was a pleasure to read your review. Thank you for sharing your opinion with us and other TripAdvisor users. I was pleased to note that you enjoyed our accommodations, leisure areas and gastronomic options. I hope to welcome you back very soon on your next visit to São Paulo. Michael Stephens, General Manager More 

Dublin, Ireland
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If in the area for business this hotel has it all. Far from tourist attractions. Great breakfast, big gym, spa and pools. Friendly staff and excellent concierge. Big rooms with spacious work area and immaculately clean. Only negative was the bar and French restaurant, bad experience so would not go back to them, better to eat outside.

Review collected in partnership with Hyatt Hotels

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Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Guest, Thank you for sharing your review. It was a pleasure to read that our accommodations, service and leisure areas were to your liking and that you would recommend them to other travelers. Please allow me to apologize regarding your experience at Eau French Grill restaurant. If you are willing to tell us more about it, please contact us... More 

Atlanta, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The grand hyatt is a luxurious place to stay when you must be away from home. The room service has a wide variety of menu items and comes to your room within 30 minutes. They fitness center is divided into two rooms, one for cardio and one for strenght traning, that allows more people to use the facility at the... More 

Review collected in partnership with Hyatt Hotels

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Rio de Janeiro, RJ
Top Contributor
101 reviews 101 reviews
36 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is my second review of this Hyatt in over 3 years that I had stayed at this hotel. Thus,now I can do a more detailed analysis - openly having a bias being a very satisfied customer. In my opinion ( and I had already stayed in almost all the best hotels in Sao Paulo), Grand Hyatt is the best... More 

Was this review helpful? Yes 1
Hyatt_SP_Management, General Manager at Grand Hyatt Sao Paulo, responded to this review

Dear Marcos, Thank you for the detailed review about your last stay. I was very pleased to read all your excellent recommendations regarding the different areas of the hotel and that, as a loyal guest, you consider us the best business hotel in São Paulo. I also thank you for your compliments regarding our team members, namely Alessandro, Celia, Elisson... More 

Rio de Janeiro, RJ
Top Contributor
246 reviews 246 reviews
19 hotel reviews
2,092 helpful votes 2,092 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If there is a service standard in Sao Paulo, this is it. Everyone is incredibly pleasant and efficient. I would never use the word flawless, but it is pretty close. The rooms are very comfortable, albeit 2 years away from a needed upgrade. They must fix the breakfast situation URGENTLY. Each time I come here I am incredibly frustrated in... More 

Was this review helpful? Yes 1
Hyatt_SP_Management, General Manager at Grand Hyatt Sao Paulo, responded to this review

Dear Guest, Thank you for sharing your review with us and other TripAdvisor travelers. I was very pleased to read that you consider us one of the best hotels in São Paulo and that our service was so notable during your stay. Thank you also for your comments regarding our C-Cultura Caseira restaurant and our breakfast. We will certainly review... More 

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