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All 305 Sao Paulo hotels

Grand Hyatt Sao Paulo

4.5 of 5 Hotel   |   Avenida Das Nacoes Unidas 13301 | Brooklin, Sao Paulo, State of Sao Paulo 04578000, Brazil
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Ranked #2 of 305 Hotels in Sao Paulo
A recent review
4 of 5 stars reviewed 3 days ago
eunhwan
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1,005 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Perfect for business trip stay. Location is good, near at major business complex. Room is spacious and clean. Amenities are well prepared including good quality of soap with natural ingredients. It has a nice Japanese restaurant, not excellent though.

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Baroda
Contributor
17 reviews 17 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this Hotel during our exhibition which was nearby. The rooms are excellent, big area, with excellent toilets, good linens The Hotel Staff is just awesome. Very Helpful. They go out of their way to accommodate the concerns of the guests. The hotel food is good and so was the in room dining. Overall a very pleasant stay.

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Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Guest, Thank you for your kind review. I was pleased to read that our rooms, service and culinary offerings were memorable to your stay and left you feeling well hosted during your exhibition in the city. Please allow me to suggest a relaxing massage in our Amanary Spa on your next visit. Located on the 2nd floor, the spa... More

alexandria, United States
1 review
5 of 5 stars Reviewed 1 week ago

Excellent hotel for business meetings with professional well trained people. Nice decoration, excellent cleaning services and superb food for all tastes. Good for families as well. Price above the average for the same type of competitive service elsewhere. Highly recommended if one can afford.

Review collected in partnership with Hyatt Hotels

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Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Claudio, It was a pleasure to receive your review. I was very happy to read that our décor, culinary offerings and service were memorable to your stay and worthy of your recommendation. For business travelers, the hotel offers exclusive services such as a business center; the Club Room category featuring cocktails, continental breakfast and complimentary Internet; as well as... More

Buenos Aires, Argentina
1 review
5 of 5 stars Reviewed 1 week ago

Great experience overall, it's a high quality hotel in every aspect. I was there for a training from my company and then stayed at the hotel. Food, service, facilities are great. The location is not the best if you are planning to visit the city, but in my case I went for training/business.

Review collected in partnership with Hyatt Hotels

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Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Heraldo, Thank you for your kind comments. I was very happy to read that during your company’s training session you were able to find comfort and relaxation at the hotel. We are located five minutes’ walk from two of the largest shopping centers in town as well as a train and bus station that connects different areas of the... More

BOGOTA, Colombia
1 review
5 of 5 stars Reviewed 2 weeks ago

A good service, beautifull rooms, very organized and clean and the best location for a business and pleasure trip. I will recomend this hotel if you have plans to visit Sao Paulo and I congrat specially Miss Gabriela Corchero the Concierge for her well done job.

Review collected in partnership with Hyatt Hotels

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Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Natali, Thank you for your kind review. It was a pleasure to read that our rooms, service and location were to your liking and that you would recommend the hotel to other travelers. Please allow me to suggest that on your next visit you discover our restaurants and bars, as I am sure they will be a great part... More

Doylestown, Pennsylvania
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Excellent, but expensive, hotel. Top notch in most ways. Rooms are very nice. Location is adequate. Not a lot to do near the hotel, but in a 10 minute walk you can be at a huge mall with high end retail and many restaurants. The hotel lobby restaurant lacks a bit with limited menu. If you have access to the... More

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Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Chris, Thank you for sharing your comments with us and other travelers. I was pleased to read that our accommodations and services at the Grand Club Lounge were to your liking. The Club Room category includes complimentary Internet, breakfast and cocktails served at the Grand Club Lounge, as well as exclusive services via our private concierge. Thank you also... More

Perth
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was stating at the Hyatt during a conference with more than 400 attendants. I was positively surprised despite very high expectations. From welcome to check out, staff were very friendly and professional. I had some issues with the room but they were solved in less than 4 minutes. The Guest Services Manager followed up in person and with an... More

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Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Guest, Thank you for your kind review. I was pleased to read that our accommodations, restaurants and services were memorable to your stay. It was wonderful to learn that our team managed to solve your issues and that our Guest Services manager strengthened our commitment to providing authentic hospitality. I would like to invite you to enjoy a caipirinha... More

São Paulo, Brazil
1 review
5 of 5 stars Reviewed 2 weeks ago

From the porters and the reception staff right through to the room cleaners, they can't do enough for you. I stayed here on business and the facilities were excellent. Great room, cleaned well and brilliant shower which is very important.

Review collected in partnership with Hyatt Hotels

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Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Luke, Thank you for sharing with us and other TripAdvisor travelers your impressions regarding your last visit. I was very proud to read that our team did a great job making your stay memorable and pleasing. Among the facilities we offer business travelers, the Club Room category includes complimentary Internet, courtesy one-hour use of a meeting room and our... More

Shanghai, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

You would hope that when check-in staff gets you upgraded to a diplomatic suite because of overbooking, you ought to be happy. I was double charged pre-authorisation to then later find out one pre-authorisation could not be refunded and the second had been used partially to pay for my stay. Was told I would be contacted by Monday, did not... More

Review collected in partnership with Hyatt Hotels

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Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Federico, Thank you for your review. Please allow me to apologize for the inconveniences during your last stay. It is not usual that we have these kinds of issues with toiletries and the ironing board. I will review procedures with our housekeeping team to ensure these irregularities are not repeated. I am also sorry to read about the payment... More

Miami Beach, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

I asked for just extra 45 min to check out and was denied. I was participating in a conference with meetings back-to-back without a break plus I had surgery the week before and just asked for 45 min to finish packing and check out. They said there was a "group" arriving (of how many people?? Soooo many they cannot give... More

Review collected in partnership with Hyatt Hotels

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Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Ana, Thank you for taking the time to share your comments regarding your last stay. I am very sorry to read that you felt that our team was not able to fulfill your requests. Please allow me to clarify that we always aim for guest satisfaction and we are happy to offer late checkout (based on availability). Unfortunately, depending... More

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Additional Information about Grand Hyatt Sao Paulo

Address: Avenida Das Nacoes Unidas 13301 | Brooklin, Sao Paulo, State of Sao Paulo 04578000, Brazil
Phone Number:
Location: Brazil > State of Sao Paulo > Sao Paulo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Hyatt Sao Paulo 4.5*
Number of rooms: 470
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Also Known As:
Grand Hyatt Sao Paulo Hotel Sao Paulo
Sao Paulo Grand Hyatt
Hyatt Sao Paulo
Sao Paulo Hyatt
Grand Hyatt Sao Paulo Brazil

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