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Grand Hyatt Sao Paulo

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Avenida Das Nacoes Unidas 13301 | Brooklin, Sao Paulo, State of Sao Paulo 04578-000, Brazil
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Grand Hyatt Sao Paulo
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Grand Hyatt Sao Paulo
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1,522 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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los angeles, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

very clean and excptional service. concierge, room cleaning is phenomenal, room service, business office, meals.....extremely courteous....quiet hotel....great hotel for those attending business meetings in Sao Paulo

Review collected in partnership with Hyatt Hotels

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Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is in a "newer" area of Sao Paulo. They have a great pool that also offers towel, cocktail and bring food out to the pool for you if you desire. The service is fantastic, great amenities and they have a great gym too. The Amanary spa, offers great treatments especially the massages.

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New York, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is in a somewhat inconvenient area if you want to explore SP on foot and it is a little sterile in that global five star way, but it's just a pleasure to stay here. The staff are wonderful, the room is very comfortable, light, luxurious, the swimming pool is really nice, beautifully designed. The gym is small but... More 

Review collected in partnership with Hyatt Hotels

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Paris, France
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A very enjoyable experience. Rooms are fitted to a high standard albeit the TV did not work. Staff very helpful and attentive. As the hotel is used by foreign business travellers, it would be good to have 24hr coffee/snacks available in Lobby either for those who are jet lagged or have to leave before breakfast. That being said, a great... More 

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Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Guest, Thank you for your kind comments regarding your last stay. I was pleased to read that our service and accommodations were to your liking. Please allow me to apologize for your experience with the TV; I would appreciate it if you could please send more details about your experience to info@hyatt.com.br so that we can discuss the issue... More 

Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very clean, very comfortable rooms. Nice breakfast and bar area. Very large, well-planned bathrooms and great beds. Two malls next door and a few great BBQ places very close-by. The Grand Hyatt is approximately 40 minutes from the airport (GRU) but can run longer during the weekdays because of heavy traffic. I made it in 35 minutes because it was... More 

Was this review helpful? Yes 1
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Guest, Thank you for sharing with us your review. I was pleased to read that you enjoyed our accommodations, breakfast and location. I hope to welcome you back very soon on your next visit to São Paulo. Michael Stephens, General Manager More 

UK, essex
Level Contributor
109 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here for 3 nights whilst on business, this is not a vacation hotel, its not in a great area but ideal for business, plus most of the guests seemed to be on business. You pull up to the hotel, lots of space for taxis and cars with very helpful staff if you need a taxi. The checking area... More 

Was this review helpful? Yes 1
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Guest, Thank you for sharing your comments with us. I was pleased to read that our accommodations, service and location were to your liking. Please allow me to apologize regarding your experience at our restaurants, I would be thankful if you could send more details about your dinner to the email info@hyatt.com.br so that we can discuss the issues... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

This hotel is a very nice hotel with incredible staff who speak very good English. The nearby river is not for a nice walk as discussed by Trip Advisor. There really is nothing to see as a tourist but for a relaxng stay on your trip this is a great choice. I am sure it is mostly for business people.

Review collected in partnership with Hyatt Hotels

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Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Guest, Thank you for sharing with us your review. I was pleased to read that our service was memorable to your stay. We are located in one of the most modern and sophisticated areas of São Paulo, a next two Shopping Centers (5 minutes walk) and entertainment options, like theaters and concert halls . Our Concierge will be happy... More 

River Vale
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have stayed in many hotels around the world - but we have NEVER had a better experience than during out recent visit to the Grand Hyatt Sao Paulo! The hotel itself is simply beautiful - modern, comfortable, inspiring public spaces and rooms - and the dining (Grand Club and Japanese restaurant - Kinu) was excellent. But what really sets... More 

Was this review helpful? Yes 1
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Guest, Thank you for your kind review. I was pleased to read that you consider us the best hotel in São Paulo. Your comments were received with great satisfaction as they confirm our commitment to providing authentic hospitality and to making a difference in the lives of those we touch every day. I was pleased to read that our... More 

1 review
5 of 5 stars Reviewed 5 weeks ago

I liked this hotel a lot, I stayed there 19 days and all the time I felt like home. Most of the staff is very professional, friendly and helpful. Breakfest service was awesome, quality of food very good. Also, Kinu restaurant has great service and food. Spa, pools, fitness rooms - all great and clean. I'm looking forward to coming... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Guest, Thank you for you review. I was pleased to read that you had an excellent service experience and that our accommodations, Fitness Center and Amanary Spa were to your liking. I would also like to thank you forthe compliments about our restaurant Kinu and our breakfast. We look forward to welcoming you back again. Michael Stephens – General... More 

Braga, Portugal
1 review
5 of 5 stars Reviewed June 30, 2015

Grand Hyatt São Paulo Hotel is a real 5 star hotel, with high standards, great amenities, excellent food, and extraordinary conditions. Moreover it has a great, helpfull and kind staff. Finally, it is located in a safe neighborhood. I truly recommend this hotel.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Ana, Thank you for sharing your comments. I was happy to read that you enjoyed your stay with us and that our accommodations, restaurants, service and location were to your liking. We look forward to welcoming you back again soon. Michael Stephens – General Manager More 

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