We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Hyatt Sao Paulo

Travelers' Choice award winner
Hotel website
Hotel deals
Avenida Das Nacoes Unidas 13301 | Brooklin, Sao Paulo, State of Sao Paulo 04578000, Brazil
Offers & Announcements
Double Your Points
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Grand Hyatt Sao Paulo
Professional photos View all
Browse nearby
Grand Hyatt Sao Paulo
Write a Review

1,283 reviews from our community

Traveler rating
    919
    297
    40
    23
    4
See reviews for
105
277
84
693
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1283)
  • Mar-May only
    (302)
  • Jun-Aug only
    (296)
  • Sep-Nov only
    (358)
  • Dec-Feb only
    (327)
All months
Hong Kong, China
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Grand Hyatt is a beautiful art hotel in Sao Paulo. Great location! Friendly and helpful staffe. Room was very clean, decoration was great. and room had a simply perfect bed with great sheets (probably 1000+ thread Egypt cottom). We had a wonderful stay and good enough to recommend.

Was this review helpful? Yes
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Patrick, Thank you for sharing your opinion with us and other travelers. I was pleased to read that our accommodation and services were to your liking on your most recent stay, and I would like to thank you sincerely for your very kind recommendation. We hope to welcome you back again very soon. Michael Stephens – General Manager More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

if it was closer to the centre would be more convenient. could use a better bigger bar. needs a handy beauty salon. rooms need a bit of an upgrade. mini bar TOO small. in room food poor and could. but the staff is great, friendly and very polite which is a must. upstairs pool also needs an upgrade. overall a... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Guest, Thank you for sharing your opinion with us. I was pleased to read that our staff made a positive impression on you during your last stay, and that your overall experience was pleasant. Thank you for your comments regarding our facilities and leisure areas. We are currently working on a project to renovate one of our bars, and... More 

Monaco-Ville, Monaco
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

One of the rare hotels in Brazil, where you will have a service quality that can be compared to any international standards. The staff is very friendly and tries always to help you when needed. The room as well as all the public areas are very clean and well kept.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Zürich, Switzerland
1 review
5 of 5 stars Reviewed 1 week ago

The hotel did everything to satisfy our needs and offered compensation where it was not possible. Very customer oriented. The concierge organized products from external providers and charged it to the room. Very happy in general with the service and customer friendlyness that they offered and that made our conference successful!

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Christina, Thank you for your kind review. I was very pleased to read that our Concierge team was able to provide you excellent service and was memorable to your stay. I was also happy to read about the success of your conference. I hope to welcome you back very soon on your next visit to São Paulo. Michael Stephens,... More 

Potomac, United States
1 review
5 of 5 stars Reviewed 1 week ago

Well appointed facilities with plenty of food choices on site and a great staff. Food service can run a bit slow, otherwise everything was well done. Car service, arranged daily through the hotel, was flawless throughout the stay.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Miami, Florida
Top Contributor
95 reviews 95 reviews
33 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago

This is the epitome of a good hotel to stay when visiting Sao Paulo. Rooms are comfortable and well decorated. Service is impeccable. Breakfast buffet is complete and right. It has 2 restaurants: a high end option for fine dinning; and a day to day restaurant that executes well simple dishes. It has modest bar, that produces very good caipirinhas.... More 

Was this review helpful? Yes
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Luis, Thank you for sharing your review with us and other travelers. I was pleased to read that you consider us the right place to stay when visiting São Paulo and that our accommodations, service and dining options were to your liking. Thank you also for your comments regarding our Internet speed. We recently improved our Wi-Fi access speeds,... More 

Sao Paulo, Brazil
1 review
5 of 5 stars Reviewed 1 week ago

Located about 20Km from GRU, good location to rest of city. Easy to walk around the southern part of Sao Paulo. The staff were very attentive the minute I arrived. The hotel presented very well, was very clean. The room was spacious and clean as well. Great air conditioning, fantastic shower. The spa and pool (indoors and out) were great... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Larry, It was a great pleasure to read your review. I was happy to see that our accommodation, services and leisure areas were to your liking, and helped to make your stay a memorable one. We would love to welcome you back again very soon. Michael Stephens – General Manager More 

Redondo Beach, California
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I was here for a week for a business trip and must say this is one of the nicer hyatt hotels I have been in and I am a diamond member for hyatt great staff and food was delicious overall great experience and stay here! will be staying here again when I return to sao Paulo!

Was this review helpful? Yes
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Ray, Thank you very much for your review. I was pleased to read that you enjoyed our services and culinary offerings on your most recent stay. I would also like to thank you for being a diamond member of the Hyatt Gold Passport program; your loyalty is the best reward that we could receive for our excellence in service... More 

Sao Paulo, SP
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

It was my wife's 60th birthday and we decided to spend the weekend at the hotel. It's hard to point the nicest feature: the corner suite was really spacious, very comfortable nice view, the staff bend over backwards to please us and to top it all, the dinner at the Eau Restaurant was really special.One more thing: the rates for... More 

Was this review helpful? Yes 1
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Ronaldo, Thank you for sharing your very kind review with us and other travelers. I was pleased to read that your celebration was memorable, and that you and your wife had such an excellent experience while staying for the weekend. We hope to welcome you both again very soon. Michael Stephens – General Manager More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I recently stayed at the Hyatt São Paulo for 5 nights on business and I am incredibly happy with our choice of Hotel. A great location everything we needed was within a 20 minute driving distance. The staff were amazing and couldn't have done enough for us during our stay we spent our evenings in the bar and restaurants of... More 

Was this review helpful? Yes 2
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review

Dear Guest, Thank you for taking the time to write such a detailed review regarding your last stay. I was very pleased to read that your experience was as memorable as you described. We are very passionate about offering excellent service, and I was happy to read that you noticed that during your stay. I would also like to thank... More 

Questions? Get answers from hotel staff and past guests. Ask a question

613 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (308)
Viewed
Room/suite (93)
Viewed
Hotel & grounds (35)
Viewed
View from room (48)
Viewed
Pool/beach area (16)
Viewed
Dining (8)
Viewed
Bathroom (40)
Viewed
1:52
Videos (3)
Viewed
Other (65)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (293)
Viewed
Amenities (37)
Viewed
Club Room (69)
Viewed
Grand Suite (118)
Viewed
Indoor Pool (14)
Viewed
Pool (13)
Viewed
Restaurants and Bars (24)
Viewed
The Hotel (18)

Management photos: Courtesy of the property manager

Viewed
All management photos (12)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (6)
Viewed
Dining (4)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question