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All 297 Sao Paulo hotels

Mercure Sao Paulo Pamplona

3.5 of 5 Hotel   |   Rua Pamplona 1315 | Jardim Paulista, Sao Paulo, State of Sao Paulo 01405002, Brazil
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Ranked #56 of 297 hotels in Sao Paulo
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 4 days ago
Ruirmpereira Recife, Brazil
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369 people have reviewed this hotel

Traveler rating
    93
    191
    65
    11
    9
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
Mexico City, Mexico
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Very ugly building. Got freaked out when the taxi driver dropped me here. I have been asking for 4 days to have the shower fixed. No shampoo or conditioner has been replenished. They just make the bed but as of the rest of the room, no cleaning at all. See my pictures! Breakfast is sooo depressing.

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Jussara M, Gerente at Mercure Sao Paulo Pamplona, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More

Grimsby, Ontario CANADA
Top Contributor
82 reviews 82 reviews
24 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I wrapped up a fantastic trip to Brazil with a one night stay in São Paulo before we departed for home. There is not much to do in this city of 30 million people, but our stay in the Mercure was definitely a highlight. The hotel is located in the Jardim district of this city which is... More

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Jussara M, Gerente at Mercure Sao Paulo Pamplona, responded to this review

Dear Guest: We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More

Oshawa, Canada
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 7, 2014

Hotel is small, appears to be an apartment conversion. Rooms and comfort are adequate. Breakfast was at an additional cost of US$15 pp. There was a Nespresso machine in the lobby but unbeknownst to us there was a charge for the beverage. My opinion is that the hotel is not worth the $$ unless a decent breakfast is included in... More

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Jussara M, Gerente at Mercure Sao Paulo Pamplona, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More

Melbourne, Australia
Contributor
16 reviews 16 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 2, 2014

arrived at the hotel and thought we were at the wrong one. from the outside this building looks very run-down, not like the pictures. we were very wrong! Once in our room we were thrilled. rooms are large with a desk area, large flat-screen television, kettle with teabags. we had 3 rooms - 21, 24, and 74. room 21 was... More

Review collected in partnership with Accorhotels.com

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Jussara M, Gerente at Mercure Sao Paulo Pamplona, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More

Hong Kong
Contributor
15 reviews 15 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 27, 2013

The room was very spacious, clean and tidy. The bed was comfy and the pillows were great. Bathroom was reasonably sized and clean. Loading is good, just 5-10 mins walk from metro station. The wifi didnt work during our stay which was the only down side. The staff were pretty helpful but not all of them speak English.

Was this review helpful? Yes
Jussara M, Gerente at Mercure Sao Paulo Pamplona, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona. . At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.... More

Noida, Uttar Pradesh, India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 20, 2013

Hi, The Mercure at Pamplona is a good location hotel very close to paulista avenue one of the most important avenue in Brazil having a large number of financial and cultural institutions, as well as being home to an extensive shopping area and to Latin America's most comprehensive fine-art museum, MASP The hotel rooms are nice, modern and very comfortable.... More

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Linkoping, Sweden
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 11, 2013

The room was very big, which I enjoyed. Including a full working station and a reeding chair. Modern style. Flatscreen TV. All was ok, but some improvements can be made in the bathroom area. Clean. Very helpful and kind staff.

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Additional Information about Mercure Sao Paulo Pamplona

Also Known As:
Mercure Sao Paulo Pamplona Brazil
Address: Rua Pamplona 1315 | Jardim Paulista, Sao Paulo, State of Sao Paulo 01405002, Brazil
Location: Brazil > State of Sao Paulo > Sao Paulo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#66 Family Hotel in Sao Paulo
#66 Business Hotel in Sao Paulo
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Mercure Sao Paulo Pamplona 3.5*
Official Description (provided by the hotel):
64 room hotel. The 3 star Mercure Apartments Pamplona enjoys an excellent location, near Avenida Paulista, one of the main financial centres in Sao Paulo, numerous entertainment venues and Rua Oscar Freire, one of the most exclusive shopping areas. 15 minutes from Congonhas Airport and 50 minutes from Guarulhos International Airport. ... more   less 
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