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All 304 Sao Paulo hotels

Pestana Sao Paulo

4.0 of 5 Hotel   |   Rua Tutoia, 77 | Jardim Paulista, Sao Paulo, State of Sao Paulo 04007-000, Brazil
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Ranked #117 of 304 hotels in Sao Paulo
A recent review
4 of 5 stars Reviewed June 11, 2014
GBeef Crawley, United Kingdom
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317 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Crawley, United Kingdom
Top Contributor
72 reviews 72 reviews
6 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed June 11, 2014

I have visited São Paulo many times and spent my time in the traffic between meetings. Being at the Pestana made it easy to explore the lovely Ibirapuera park and Avenida Paulista on foot. There are also good restaurants and some museums, galleries and shops within walking distance. Seeing São Paulo on foot makes it a more human city. As... More

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pestana, Gerente geral at Pestana Sao Paulo, responded to this review

Dear Mr. Beef, Primarily we would like to thank you for choosing the Pestana São Paulo Hotel as your destination, and for having taken your valuable time to comment your stay with us. We are delighted to know that we are able to exceed you expectations, and that you enjoyed your time spent in our hotel. We look forward to... More

Belo Horizonte, MG
Top Contributor
52 reviews 52 reviews
35 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed May 19, 2014

I stayed in this hotel one night on business . A pleasant surprise since I was expecting the average 4 star for SP.. The hotel is in the Paulista region with easy access to metro . It is very new and I was sincerely impressed with the refinement and comfort of the room , the breakfast and the hotel itself... More

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pestana, Gerente geral at Pestana Sao Paulo, responded to this review

Dear Guest, Thank you for your visit and for your helpful review. We are glad to know that you enjoyed your stay with us, and appreciated your compliments regarding our property. We thank you again for your preference, and look forward to welcoming you back to the Pestana São Paulo Hotel in the near future. Yours sincerely, Walter Strub -... More

18 reviews 18 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 29, 2013

Very centrally placed, large, comfortable room with working office area which was very useful. Superb breakfast and evening buffet meal with good choices. Helpful staff, good internet facilities. Large comfortable reception and meeting areas. Only one bad point... an appalling exchange rate for US $.... banks closed when we needed money!

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Curitiba, Brasil
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 11, 2013 via mobile

We arrived on Saturday and there was only one person to proceed on check-in, to attend calls and give support at the reception. Our checkin duration was 40minutes. Room is very comfortable and clean; breakfast buffet has some options, however most of the breads and cakes are not tasty. Car parking tax is not included. Overall it was very disappointed... More

Was this review helpful? Yes 1
12 reviews 12 reviews
9 hotel reviews
4 of 5 stars Reviewed November 1, 2013 via mobile

Just checked out after one week stay. Friendly and helpful staff. After a problem with plumbing in the room, I was promptly moved to another room. Good fruit on the breakfast buffet, coffee can improve though - it is Brazil after all. Overall a good experience.

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New Delhi, India
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 28, 2013

Really good stay at the Pestana in July 2013. I was really worried after reading the horrible reviews. But, perhaps they renovated or the tripadvisor reviews helped them to improvise, but we found the rooms(size and cleanliness), breakfast, internet quality and VERY importantly, the staff, all VERY good. Every problem/question of ours was duly attended. English communication was not a... More

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3 reviews 3 reviews
2 of 5 stars Reviewed July 23, 2013 via mobile

I have recently stayed at this location and had a very frustrating experience. I arrived at 11pm back at the hotel and went to my room. The electronic key did not open the door so I went to the from desk to get another one that did not work either. Staff went with me to the room and tried for... More

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London, England, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 9, 2013

This is one of the worst Hotels I hve ever stayed in. I went to Brazil for business. The country, Sao Paulo and Rio are amazing and the people great - but this hotel is an exception. The staff were just plain rude - and seemed to work from the french textbook to ignore the guests. Brazil is not short... More

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pestana, General Manager at Pestana Sao Paulo, responded to this review

Dear Mr. Hastings, Primarily I would like to thank you for taking the time to tell us about your recent stay at the Pestana São Paulo. I am sorry that your experience did not meet completely your expectations, please allow me to express my sincerest apologies. At Pestana São Paulo, we strive to provide a superior quality service for every... More

Top Contributor
56 reviews 56 reviews
28 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed June 24, 2013

Pestana Hotel is well located, just a few blocks away of Av.Paulista. The zone Jardim Paulista is nice. The hotel is quite old and needs renovation. Rooms are simple but all right. Check In took me 20 minutes with no reason. Price is ok considering how expansível Hotels are In this town.

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pestana, Manager at Pestana Sao Paulo, responded to this review
Google Translation

Prezado, Aproveitamos a oportunidade de agradecê-lo pelos comentários dos bons momentos vividos em nosso hotel. Prezamos pela excelência no tratamento... More

Curitiba, PR
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 22, 2013

This hotel belongs to the Pestana group but it´s not at the same level of quality and comfort. It smells old! In the apartment everything is old and not working very well. But the staff is always trying to help you. They´re very polite and this is the good point about this hotel. I will not be back there.

Was this review helpful? Yes 1
pestana, General Manager at Pestana Sao Paulo, responded to this review

Dear Adriano First of all thank you for the feedback provided and know that this semester we are carrying out a ambicious remake project in our Sao Paulo hotel including investments of about 1 million reais to reach the same standards that Pestana hotels have around the world as you know well about our chain. We hope to see you... More

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Additional Information about Pestana Sao Paulo

Address: Rua Tutoia, 77 | Jardim Paulista, Sao Paulo, State of Sao Paulo 04007-000, Brazil
Phone Number:
Location: Brazil > State of Sao Paulo > Sao Paulo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pestana Sao Paulo 4*
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Also Known As:
Pestana Sao Paulo Hotel Sao Paulo
Pestana Hotel Sao Paulo
Pestana Sao Paulo Brazil

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#28 Luxury Hotel in Sao Paulo #89 Business Hotel in Sao Paulo
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