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All 297 Sao Paulo hotels

Pestana Sao Paulo

4.0 of 5 Hotel   |   Rua Tutoia 77 | Jardim Paulista, Sao Paulo, State of Sao Paulo 04007-000, Brazil
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Pestana Sao Paulo
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Ranked #130 of 297 hotels in Sao Paulo
A recent review
5 of 5 stars Reviewed December 29, 2013
CliveNoble Haifa
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265 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Haifa
Contributor
18 reviews 18 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 29, 2013

Very centrally placed, large, comfortable room with working office area which was very useful. Superb breakfast and evening buffet meal with good choices. Helpful staff, good internet facilities. Large comfortable reception and meeting areas. Only one bad point... an appalling exchange rate for US $.... banks closed when we needed money!

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Curitiba, Brasil
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 11, 2013 via mobile

We arrived on Saturday and there was only one person to proceed on check-in, to attend calls and give support at the reception. Our checkin duration was 40minutes. Room is very comfortable and clean; breakfast buffet has some options, however most of the breads and cakes are not tasty. Car parking tax is not included. Overall it was very disappointed... More

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 of 5 stars Reviewed November 1, 2013 via mobile

Just checked out after one week stay. Friendly and helpful staff. After a problem with plumbing in the room, I was promptly moved to another room. Good fruit on the breakfast buffet, coffee can improve though - it is Brazil after all. Overall a good experience.

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New Delhi, India
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 28, 2013

Really good stay at the Pestana in July 2013. I was really worried after reading the horrible reviews. But, perhaps they renovated or the tripadvisor reviews helped them to improvise, but we found the rooms(size and cleanliness), breakfast, internet quality and VERY importantly, the staff, all VERY good. Every problem/question of ours was duly attended. English communication was not a... More

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Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed July 23, 2013 via mobile

I have recently stayed at this location and had a very frustrating experience. I arrived at 11pm back at the hotel and went to my room. The electronic key did not open the door so I went to the from desk to get another one that did not work either. Staff went with me to the room and tried for... More

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London, England, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 9, 2013

This is one of the worst Hotels I hve ever stayed in. I went to Brazil for business. The country, Sao Paulo and Rio are amazing and the people great - but this hotel is an exception. The staff were just plain rude - and seemed to work from the french textbook to ignore the guests. Brazil is not short... More

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pestana, General Manager at Pestana Sao Paulo, responded to this review

Dear Mr. Hastings, Primarily I would like to thank you for taking the time to tell us about your recent stay at the Pestana São Paulo. I am sorry that your experience did not meet completely your expectations, please allow me to express my sincerest apologies. At Pestana São Paulo, we strive to provide a superior quality service for every... More

lisbon
Senior Contributor
48 reviews 48 reviews
24 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed June 24, 2013

Pestana Hotel is well located, just a few blocks away of Av.Paulista. The zone Jardim Paulista is nice. The hotel is quite old and needs renovation. Rooms are simple but all right. Check In took me 20 minutes with no reason. Price is ok considering how expansível Hotels are In this town.

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pestana, Manager at Pestana Sao Paulo, responded to this review
Google Translation

Prezado, Aproveitamos a oportunidade de agradecê-lo pelos comentários dos bons momentos vividos em nosso hotel. Prezamos pela excelência no tratamento... More

Curitiba, PR
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 22, 2013

This hotel belongs to the Pestana group but it´s not at the same level of quality and comfort. It smells old! In the apartment everything is old and not working very well. But the staff is always trying to help you. They´re very polite and this is the good point about this hotel. I will not be back there.

Was this review helpful? Yes 1
pestana, General Manager at Pestana Sao Paulo, responded to this review

Dear Adriano First of all thank you for the feedback provided and know that this semester we are carrying out a ambicious remake project in our Sao Paulo hotel including investments of about 1 million reais to reach the same standards that Pestana hotels have around the world as you know well about our chain. We hope to see you... More

Sao Paulo
Top Contributor
78 reviews 78 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed May 20, 2013

I have stayed in other Pestana Hotels, such as the Covento do Carmo in Salvador, and was used to a certain standard with this hotel chain. The Sao Paulo version tough is a total deception, run down rooms that havnt been fixed in over 10 years. The whole hotel is old, but the rooms is a cathastrophy: My linen had... More

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pestana, General Manager at Pestana Sao Paulo, responded to this review

Dear Guest First of all thank you for the information and I would like to tell you that this year we are carrying out a remake project in our hotel including investments of about 1 million reais to reach the same standards that Pestana hotels have around the world. We hope to see you back then in august so you... More

CH-2206 Les Geneveys-sur-Coffrane
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 8, 2013

Very good hotel, with a resonable restaurant available and a terrasse for the aperitive on the street. Rooms are well equiped, clean , and quiet. To be recommended for business or family stay. Not especially cheap but Ok for the place and the category

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pestana, General Manager at Pestana Sao Paulo, responded to this review

Dear Chasseral Thanks for choosing Pestana during your visit to Sao Paulo. It was a great pleasure to have you with us and we hope to see you back soon. We are glad you liked our hotel and services and your comments were transmitted to the personnel and will be used in our internal meetings for service improvement. Thanks very... More

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Additional Information about Pestana Sao Paulo

Also Known As:
Pestana Sao Paulo Hotel Sao Paulo
Pestana Sao Paulo Hotel
Pestana Hotel Sao Paulo
Pestana Sao Paulo Brazil
Address: Rua Tutoia 77 | Jardim Paulista, Sao Paulo, State of Sao Paulo 04007-000, Brazil
Location: Brazil > State of Sao Paulo > Sao Paulo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Luxury Hotel in Sao Paulo
#59 Family Hotel in Sao Paulo
#110 Business Hotel in Sao Paulo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pestana Sao Paulo 4*
Reservation Options:
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