From the outside the hotel is not appealing but as soon as you enter the reception area it makes a huge impact. The staff were very helpful and friendly, the room was well appointed and very comfortable and absolutely ultra modern with everything you could want.
My only reservation was the area. I wouldn't have felt comfortable walking anywhere. However...
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The hotel is a bit bizarre from the exterior - looks like a cross between an industrial watermelon and a rusting ship. But the rooms are well-appointed and sleek, the staff are extremely polite and accommodating, and the rooftop bar, though expensive, has an excellent menu (the ancho beef steak was my personal favorite). The views, particularly at night, are...
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Great service. Roof top restaurant has excellent food
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Besides modern architecture and impecable localization, Unique Hotel has a boldly helpful service and one of the best skylines of the city.
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Dear Leandro,
Thank you very much for your great review.
I perceive you enjoy the concept of the hotel. One of our goals is offering the best service to our guests.
Hope to have you as our guest again soon.
Yours sincerely,
Fabiola Akissue Carezzato
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This hotel exceeded all my expectations. I stayed there expecting it to be good and with nice service,but everything went better than I expected. On arrival they offer you a glass of champagne, actually french champagne, the real deal. This isjust not common in Brazil. Once you get to your room, everything is really chic, clean , and trendy. The...
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Thank you for your time to write about us.
It is an honor to know that we overcame your expectations.
Staying at Unique is experiencing new sensations. It mixes comfort and design with personalized service and instigating ambiance.
Hope to have you back soon.
Yours sincerely,
Fabiola Akissue Carezzato
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This hotel is a work of art... inside and out. It is really 'unique'. It's actually listed as the #13 top activity for SP on Trip Advisor. The service was amazing. United Airlines lost our luggage and one hotel unique staff member made it a personal mission to track it down even though United did everything in their power not...
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Thank you very much for your comments.
I am really glad you appreciated the hotel as a whole.
It is great to know that we provided you with a Unique experience and that we exceeded your expectations.
We are proud of being a state of the art hotel and we are always seeking to offer a personalized and attentive service....
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A great hotel, admittedly slightly flamboyant and over styled for some people's tastes but the rooms, pool area, bar and restaurant were fabulous. The service was 1st class and the staff couldn't have been more attentive or willing to help.
The only downside is that it is a little way out of the Jardins district in Sao Paulo central. During...
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Dear Timothy,
Thank you for taking the time to leave your feedback.
We are flattered that you consider us “ 1st class" service, as we strive to make every guest’s experience a great one.
Hope to welcome you back soon.
Yours sincerely,
Fabiola Akissue Carezzato
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Very special hotel that has the rigth name. The service is not 5star but the special venue makes this up. Great bar at the roof top and very good restaurant. Most of the people speak no or little english and this is a min for a hotel for this price.
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Dear Peter,
Thank you for experiencing hotel Unique and for extending your comments to us.
I am really glad you liked the hotel style. We are always looking for the improvement of our services and the clients´ feedback is very important to us.
Looking forward to welcoming you back with us.
Yours sincerely,
Melissa Oliveira
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I stayed 24 hours at unique with my wife to celebrate my birthday. We had the red special package, wich included a special romantic decoration, a veuve cliquot bottle, delicious sweeties and late check-out.
The hotel is really beautiful and its architecture is awsome. It is really a different experience staying there, with its dark corridors, curved walls and a very...
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Thank you for your time to write some constructive comments regarding our property and our services.
You are completely right about the hotel´s responsibility in offering an excellent service in order to keep up with its image and reputation.
We seek constantly to improve our services and invest very much in trainings.
Looking into all the situations you have described,...
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This hotel is for who want live the best of Sao Paulo.
You could be sure that you will feel at the top when you stay in this hotel.
If you like charm, the hotel makes excellents arrangements to suprise you.
If you like sports, incredible swimming-pools (one at the top, the second one on the first floor) complete gym,...
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We are thrilled to read your comments and see how deeply you understood Unique´s soul.
We thank you so much and look forward to welcome you back very soon!
Yours sincerely,
Melissa Oliveira
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