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All 297 Sao Paulo hotels

Hotel Grand Mercure Sao Paulo Ibirapuera

4.5 of 5 Hotel   |   Rua Sena Madureira 1355 Bloco 1, Sao Paulo, State of Sao Paulo 04021-051, Brazil (Formerly Sofitel Sao Paulo)
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Hotel Grand Mercure Sao Paulo Ibirapuera
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83%
Ranked #14 of 297 hotels in Sao Paulo
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 weeks ago
fa_gusmao Sorocaba, Brazil
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395 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Seattle, Washington
Contributor
17 reviews 17 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 16, 2014

This is probably one of the better hotels that I have stayed at in Brazil. You can´t go into Brazil and expect these luxury hotels to measure up to similar brand name hotels in the US or Europe. However, for Brazil standards, this is a top notch facility. The grand staircase downstairs is beautiful. The rooms aren´t super special or... More

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Alejandro G, Gerente geral at Hotel Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear iAmTheOneWhoKnocks Thank you for taking the time to share your experience with us and other TripAdvisor visitors. I was pleased to read that you enjoyed our accommodations and that you would also recommend it to other travelers. We hope to welcome you again in the near future. Best Regards, Alejandro Geis More

London, United Kingdom
1 review
2 of 5 stars Reviewed February 26, 2014

I stayed here a couple weeks ago for my business trip. Because of your very bad internet connection, I couldn' t contact anyone. After rain there were no internet connection and phone lines were shut down. No carpet in the room. I hope you solve your internet problem in a short time.

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Alejandro G, Gerente geral at Hotel Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear jack d, Thank you for taking your time to share your comments about your stay with us. It is important to highlight that your comments and suggestions were already forwarded to our entire team in order to tackle the flaws mentioned on your review. Our rooms are being renovated with individuals antennas, that way our guests can have a... More

Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 20, 2014

Unique location and near the Ibirapuera park. Hotel facilities are in great condition and staff was very helpful. I personally enjoyed the quality of the if all food and loved the small bakery located in the main reception area.

Was this review helpful? Yes 1
Alejandro G, Gerente geral at Hotel Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Manuelbrett, Thank you very much for taking part of your time to write a review about our hotel! Our location is just fantastic with so many things to see and visit. We are surrounded by great restaurants and also near to one of the most important parks in São Paulo, the “Parque do Ibirapuera”! Thank you for the kind... More

Kassel, Germany
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 19, 2014

I stayed here while on a business trip to Sao Paulo in January 2014. The good: very helpful staff, they called me just five minutes after checking in to inquire whether everything was allright or not. When I said that the room was noisy the immediately sent somebody to help e move into another room. The room was clean (and... More

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Sydney, Australia
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 5, 2014

I stayed at this hotel just before being married. I was out to impress, but still had to keep track of business. I was told there was internet in each room, and after paying na exorbidant price, was told there was no internet in my room. To their credit, they gave a full refund and booked a nicer hotel, and... More

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Alejandro G, Gerente geral at Hotel Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Matt_SYD2069, Thank you for taking the time to tell us about your experience at the Grand Mercure São Paulo Ibirapuera. We noticed that you stayed with us on February, 2013 and since then we improved our service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you... More

Incheon, South Korea
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 20, 2013

Reserva: A conformidade da reserva Emissão da conta: A conformidade da conta Emissão da conta: Programa de fidelidade Hotel: Os elevadores Hotel: O serviço de Internet / Wi-Fi Quarto: O sistema de abertura da porta Quarto: A limpeza e o estado de conservação do quarto/banheiro Quarto: A iluminação Quarto: Odor(es) desagradável(is) do quarto/banheiro Quarto: O ruído no quarto Quarto: A... More

Was this review helpful? Yes 1
Alejandro G, Gerente geral at Hotel Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Sunny D, We would like to thank you for taking your time to write a review about Grand Mercure. At first, I feel very sorry for the inconvenience you mentioned on your review and I deeply apologize for that. We have already informed our entire team about your highlights regarding your stay, so we can prevent any similar situation... More

Terre Haute, Indiana
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 6, 2013

Was disappointed in the hotel. Lobby was fantastic and gave a great first impression. The room was big but the carpet was dirty and the headboard has stains all over it. The chair in the corner of the room had a large cut in the wicker and was warn. The housekeeping staff did not do a good job of vacuuming... More

Was this review helpful? Yes 1
Alejandro G, Gerente geral at Hotel Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Andy H, First of all we would like to thank you for the comments regarding your recent stay at Grand Mercure. Your contribution is very important to our search for excellence. Therefore, be assured that we have taken all the measures and arrangements in order to prevent incidents like this from ever happening again. We would like to stress... More

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Additional Information about Hotel Grand Mercure Sao Paulo Ibirapuera

Also Known As:
Sofitel Sao Paulo Hotel
Sofitel Sao Paulo Hotel Sao Paulo
Accor Sao Paulo
Sofitel Sao Paulo
Sao Paulo Sofitel
Hotel Grand Mercure Sao Paulo Ibirapuera Brazil
Address: Rua Sena Madureira 1355 Bloco 1, Sao Paulo, State of Sao Paulo 04021-051, Brazil (Formerly Sofitel Sao Paulo)
Location: Brazil > State of Sao Paulo > Sao Paulo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in Sao Paulo
#15 Business Hotel in Sao Paulo
#18 Family Hotel in Sao Paulo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Grand Mercure Sao Paulo Ibirapuera 4.5*
Official Description (provided by the hotel):
The Hotel Grand Mercure Sao Paulo Ibirapuera Park is considered one of the most upscale hotels in Sao Paulo, combining the international experience and a local touch with sophisticated and personalized services. Located 3.1 Miles (5 km) from Congonhas Airport, 21.7 Miles (35 km) from Guarulhos International Airport and next to Ibirapuera Park (green area in Sao Paulo), it also enjoys easy access to the city's main financial areas: Paulista, Berrini, Av. Brazil and Faria Lima. ... more   less 
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