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All 305 Sao Paulo hotels

Grand Mercure Sao Paulo Ibirapuera

5.0 of 5 Hotel   |   Rua Sena Madureira 1355 Bloco 1, Sao Paulo, State of Sao Paulo 04021-051, Brazil (Formerly Sofitel Sao Paulo)
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Ranked #22 of 305 Hotels in Sao Paulo
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Rainer S Amsterdam, New York
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494 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Amsterdam, New York
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed at the Grand Mercure after a 13 hours flight from Amsterdam. The hotel arranged a perfect taxi transfer from the airport; without traffic jams you are in 20 min in the hotel. The staff was very friendly, checked me in very fast and I had a nice big room. Breakfast was very nice, please see also my pictures.... More

Was this review helpful? Yes
Alejandro G, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Rainer S, Thank you very much for taking the time to write a review regarding our property and your last stay with us. Your comments were received with great satisfaction, as they confirm our commitment to providing authentic hospitality and to making a difference in the lives of those we touch every day. Your review was shared with our... More

1 review
2 of 5 stars Reviewed 1 week ago

Rooms are good and clean. You can have a good breakfast. But the room service stuffs are not working. If you need anything it takes min 1 hour or they dont come, you call three four ...times they dont care ; I ve been here too much time because of the business it is always like that

Was this review helpful? Yes
Alejandro G, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Gezegenim, Thank you for sharing your comments about your recent stay in our hotel. I regret to read that your experience at the Room Service did not meet with your expectations and please allow me to apologize for any inconvenience you experienced. Rest assured that your feedback plays an important role for us in better understanding the perception of... More

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

If you are looking for a hotel Close tô the airport this hotel can be a good choice. But dont expect much! !! Delays on room Service and not the best hotel food. Not Close tô the City Beds are not bad. Staff is friendly but very long check in.

Was this review helpful? Yes
Alejandro G, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Berna A, Thank you for sharing your comments about your recent stay in our hotel. I regret to read that your experience at the Grand Mercure SP did not meet with your expectations and please allow me to apologize for any inconvenience you experienced. Rest assured that your feedback plays an important role for us in better understanding the... More

montreal
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed in July 2014, in top floors. Room had an extra living room area which was nice. Pool is small. Had breakfast in the restaurant,which was buffet style.Hotel is safe. Room had everything except iron. I heard it was nicer than the Mecure next door. Staff very friendly.

Was this review helpful? Yes
Alejandro G, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Roadtripc, Thank you very much for taking the time to write a review regarding our property and your last stay with us. Your comments were received with great satisfaction, as they confirm our commitment to providing authentic hospitality and to making a difference in the lives of those we touch every day. I also would like to thank you... More

Rio de Janeiro, RJ
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 20, 2014

The staff were not very helpful. As the previous person said, it seemed as though they were not that interested in you. The carpet need cleaning. The location is close to the park, but nothing else. The bathroom is nice. Everything else was mediocre. I was not impressed.

Was this review helpful? Yes
Alejandro G, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Rebecca T, Thank you for sharing your comments about your recent stay in our hotel. I regret to read that your experience at the Grand Mercure SP did not meet with your expectations and please allow me to apologize for any inconvenience you experienced. Rest assured that your feedback plays an important role for us in better understanding the... More

Top Contributor
128 reviews 128 reviews
118 hotel reviews
249 helpful votes 249 helpful votes
3 of 5 stars Reviewed September 25, 2014

I stayed here one night recently. What a letdown! The lobby area, with a small open bar area on one side and a small cafe on the other, gives an initial impression of a 4 star at best. The service throughout the hotel was mediocre, and frankly you get the impression that they are just not interested in you. I... More

Was this review helpful? Yes
Alejandro G, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Dbasha, Thank you for sharing your comments about your recent stay in our hotel. I regret to read that your experience at the Grand Mercure SPl did not meet with your expectations and please allow me to apologize for any inconvenience you experienced. Rest assured that your feedback plays an important role for us in better understanding the perception... More

Contributor
18 reviews 18 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 8, 2014

You can see the park in the map when you google it but is impossible to reach if you want to walk to it. The hotel is literarily on a very busy motorway and you cant even cross the road unless to take a taxi. The hotel in general has a very good service, although staff hardly speak English. Good... More

Was this review helpful? Yes
Alejandro G, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Luis Brick, Thank you very much for taking the time to write such a detailed review regarding our property and your last stay with us. Your comments were received with great satisfaction, as they confirm our commitment to providing authentic hospitality and to making a difference in the lives of those we touch every day. I also would like... More

New York, NY
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed August 29, 2014

Pros: large rooms with hardwood floors, spacious bathrooms, quiet considering the proximity to multiple highways, proximity to major park (5min walk). Cons: not much in the way of restaurants or activity nearby; somewhat unfriendly staff, average breakfast offerings, very slow room service, pool is tiny and did not look especially clean or appealing. Maybe it's better cared for in the... More

Was this review helpful? Yes
Alejandro G, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Airvern, Thank you for sharing your comments about your recent stay in our hotel. I regret to read that your experience at the Grand Mercure SPl did not meet with your expectations and please allow me to apologize for any inconvenience you experienced. Rest assured that your feedback plays an important role for us in better understanding the perception... More

Sao Paulo, SP
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 21, 2014

Great hotel. The rooms are very well decorated and the bathroom very clean and spacious. A bit expensive but still a good choice for business. The breakfast could be better. Great bed and linen too. Much better than its "brother" Mercure, right beside it.

Was this review helpful? Yes
Alejandro G, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Janaina R, Thank you for taking the time to tell us about your experience at the Grand Mercure. We are sorry that your experience at Mercure SP did not meet your expectations in the past; please allow us to express our sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your... More

Miramar Beach, Florida
Top Contributor
123 reviews 123 reviews
34 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed August 21, 2014

Great location in Sao Paulo. Lots of restaurants close by. Service is great. I had a party going on near my room and it was late, with a single call to the front desk, security had them quiet down. Large rooms and comfortable beds. I'll definitely return.

Was this review helpful? Yes
Alejandro G, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear USShredde, Thank you for sharing your comments about your recent stay in our hotel. I regret to read that your experience with noise close to your room did not meet with your expectations and please allow me to apologize for any inconvenience you experienced. Rest assured that your feedback plays an important role for us in better understanding the... More

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Additional Information about Grand Mercure Sao Paulo Ibirapuera

Address: Rua Sena Madureira 1355 Bloco 1, Sao Paulo, State of Sao Paulo 04021-051, Brazil (Formerly Sofitel Sao Paulo)
Location: Brazil > State of Sao Paulo > Sao Paulo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Mercure Sao Paulo Ibirapuera 5*
Number of rooms: 215
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Also Known As:
Sofitel Sao Paulo Hotel Sao Paulo
Accor Sao Paulo
Sao Paulo Sofitel
Grand Mercure Sao Paulo Ibirapuera Brazil

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