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Grand Mercure Sao Paulo Ibirapuera

#33 of 309 Hotels in Sao Paulo
Certificate of Excellence
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Rua Sena Madureira 1355 Bloco 1, Sao Paulo, State of Sao Paulo 04021-051, Brazil (Formerly Sofitel Sao Paulo)
Best prices for: 1 room 1 guest
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Grand Mercure Sao Paulo Ibirapuera
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Grand Mercure Sao Paulo Ibirapuera
Grand Mercure Sao Paulo Ibirapuera
Grand Mercure Sao Paulo Ibirapuera
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553 reviews from our community

Traveler rating
    248
    206
    65
    25
    9
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (553)
  • Mar-May only
    (132)
  • Jun-Aug only
    (132)
  • Sep-Nov only
    (155)
  • Dec-Feb only
    (134)
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Portland, Oregon
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I was looking for a high quality hotel with English speaking staff, and they far exceeded my expectations. When my wife stepped into the lobby she looked at me with delighted surprise and said, "you've outdone yourself...I love it!" It just kept getting better and better. Check was a breeze, helpful staff, and bags whisked to our 16th floor room... More 

Was this review helpful? Yes
Ana Maria S, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Oregon-ByDesign, We are very thankful and proud to receive your great comments regarding your experiences at Grand Mercure Hotel Parque do Ibirapuera. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I think this is one of the worst hotels i have ever been in my life. I had to stay there for 2 days for a business trip. The smell of the rooms killed me and there were hair and food pieces all over from the old guests. It smelled like 20 dogs just peed on to the carpet! We... More 

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Ana Maria S, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Ceren K, Thank you for taking the time to tell us about your experience at the Grand Mercure Hotel Parque do Ibirapuera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is... More 

San Francisco, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I disagree with many of the posts. I know Sao Paulo well and this hotel is NOT centrally located. It's primarily a residential area. There is NOTHING close by. You can walk about 15 mins to a supermarket or take a taxi to the closest Metro station. Now that's settled let's talk about the hotel. Hotel staff: Very nice, all... More 

Was this review helpful? Yes 1
Ana Maria S, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear ilovesaopaulo, Thank you for taking the time to tell us about your experience at the Grand Mercure Hotel Parque do Ibirapuera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Had a great experience! Staff were amazing and so friendly. Most staff understood/spoke good English. Lobby, bar, and restaurant were great! Ivo and Alvez were the best bartenders, made our trip so wonderful. The hotel rooms are a bit dated, however, very large and shower heads were a bit rusty but so enjoyable and relaxing. We originally had a room... More 

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Ana Maria S, General Manager at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Stephanie H, We are very thankful and proud to receive your great comments regarding your experiences at Grand Mercure Hotel Parque do Ibirapuera. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Brussels, Belgium
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel for a business trip and really liked my room. Also the receptionists were very nice and helpful. However, the breakfast buffet was a mess and it was hard to find a clean table. I also had to wait for a very long time for the fried egg I had ordered. The coffee, being nespresso, was... More 

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Ana Maria S, General Manager at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear ftv2015, Thank you for taking your time to share your comments about your stay with us. It is a great pleasure to know that you decided to stay at Grand Mercure Hotel in your business trip to São Paulo. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Goiania
Contributor
16 reviews 16 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 25, 2015

It's a perfect place because the hotel is very close of almost everything that Sao Paulo can provide. I stayed in this hotel for a meeting with experts in Critical Care. It was great full experience! I visited Ibitapuera's park in the morning, had some wonderfull barbecue for lunch and danced a lot at night! Only mattress could be more... More 

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Ana Maria S, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Takaoka13, We very much appreciate your comments regarding your stay at the Grand Mercure Hotel Parque do Ibirapuera. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Miami, Florida
Top Contributor
78 reviews 78 reviews
50 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed March 12, 2015

This is an overall OK property with outstanding service personnel. Some things have been updated. I like the wood floors replacing the carpets and some other minor features. The renovation was not done throughly though, mirrors, toilet features, electrical and most decor items are showing their age. The rooms are spacious though the decor seems a bit old fashion. On... More 

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Ana Maria S, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Crewtips, We are very thankful and proud to receive your great comments regarding your experiences at our hotel. It is a great honor to be known by the service provided by our team during our guests' stay. What a great comment regarding our staff members! It is important to highlight that your comments and suggestions were already forwarded to... More 

Contributor
18 reviews 18 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 10, 2015

We used this hotel as a pre night stop over prior to picking up a cruise. The hotel was excellent. Obviously used by business people I.e. Airline staff. The room was a fantastic size with a dressing room and a fabulous bathroom. The staff were very helpful and nothing was too much trouble. São Paulo is a huge city and... More 

Was this review helpful? Yes 1
Yuri F, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Hilary E, We are very thankful and proud to receive your great comments regarding your experiences at our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing... More 

Brazil
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 4, 2015

I stayed for only one night but I have to say that it was very good comparing others hotel with the ( supposed) same standards . Big standard room ,very cheap for the size ,good restaurant P.Verge ,breakfast very pleasant just the hostess at the entrance of the restaurant does not say a good morning or a good bye to... More 

Was this review helpful? Yes
Yuri F, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Mr. Umb, Thank you for taking your time to share your comments about your stay with us. It is a great pleasure to know that you decided to stay at Grand Mercure hotel in your visit to São Paulo. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to... More 

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