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Mercure Sao Paulo Funchal

3.5 of 5
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Rua Funchal 111 | Vila Olimpia, Sao Paulo, State of Sao Paulo 04551-060, Brazil (Formerly Mercure Apartments Sao Paulo The Must)
Mercure Sao Paulo Funchal
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Ranked #198 of 309 Hotels in Sao Paulo
A recent review
3 of 5 stars Reviewed January 31, 2015
Ville K Buenos Aires, Argentina
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216 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Buenos Aires, Argentina
Top Contributor
56 reviews 56 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 31, 2015

Let's start with the good things! First of all the location is good. Hotel is short safe walk away from two malls, restaurants and bars. It is on a bit more quiet street and therefore should be rather quiet. Rooms are quite spacious, you have small kitchen, sleeping room and spacious toilet in addition to this there is a living... More 

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Erica M, Gerente at Mercure Sao Paulo Funchal, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Funchal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Ponta Grossa
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 11, 2014

The hotel is too old and the room was really dirty. The location is good, the breakfast is good, the gym is horrible and also the restaurant is too small. There is a construction in front of the hotel so the noise is terrible. The staff is friendly.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Erica M, Gerente at Mercure Sao Paulo Funchal, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Funchal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

London, United Kingdom
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed November 27, 2014

I spent 3 nights here because the hotel I usually stay in Sao Paulo was full. Location is good, but currently surrounded by a demolished building construction site which inevitably is noisy. However, that's temporary. The staff is friendly, but does not speak English nor Spanish, only Portuguese. Not enough to actually understand you need an iron, directions to a... More 

Was this review helpful? Yes 1
Erica M, Gerente at Mercure Sao Paulo Funchal, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure São Paulo Funchal. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please be... More 

Porto Alegre - Brazil
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 20, 2013

The main feature of this hotel is the location. Near Congonhas Airport and several places, including shoppings, restaurants, and so on. It is a regular hotel, clean, with a good breakfast. Room service acceptable but lacking quality. Rooms are spacious, with a living room and a bedroom, a small kitchen (microwave and coffee maker however no cutlery available), the bathroom... More 

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Alisson F, Gerente de recepção at Mercure Sao Paulo Funchal, responded to this review
Google Translation

Prezada, Gostariamos de agradecer pelos comentários referente nosso hotel, as obras em fente ao hotel estão sendo finalizadas e o... More 

New Delhi, India
1 review
3 of 5 stars Reviewed May 1, 2013

The lobby of the hotel and the rooms are fine. The bathrooms are very poorly maintained and are very old. The staff at the front desk are not very friendly and do not speak much english. Infact some of them do not speak at all.

Review collected in partnership with Accorhotels.com

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Curitiba, PR
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed April 9, 2013

Althought I have stayed at this hotel many times and the quality is worth its value, now it has 3 construnction sites right across the street. One of them is a demolition site which is very noisy. One morning the trucks began to load debris at 5 AM, impossible to sleep. Although the hotel tells that it's not their fault,unfortunately... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
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