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Mercure Sao Paulo Funchal

Rua Funchal 111 | Vila Olimpia, Sao Paulo, State of Sao Paulo 04551-060, Brazil (Formerly Mercure Apartments Sao Paulo The Must)
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Mercure Sao Paulo Funchal
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235 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (235)
  • Mar-May only
    (58)
  • Jun-Aug only
    (54)
  • Sep-Nov only
    (65)
  • Dec-Feb only
    (58)
All months
Kolkata
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My room was ok with simple amenities. But, English speaking staff are needed as I was attending a Rotary International Convention and except one staff, there were none English speaking staff which was a bother. Breakfast was a limited choice and service were slow if asked for a made to order egg. More or less same kind of breakfast and... More 

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Kuala Lumpur, Malaysia
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Good - location near to the luxurious mall JK iguatemi as well as the famous Eataly restaurant. taxi stand is just walking distance. Early check in as early as 1100 hrs. Room is spacious. Various restaurants around the corner. Staff are helpful. Near to the CGH airport. Not so good - Metro station is far away. Climbing needed to enter... More 

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Rio de Janeiro, RJ
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed May 14, 2015

I chose this hotel relying on the MERCURE mark, but it was a HUGE HUGE mistake. The hotel was built in the late 70's or early 80's and the rooms - although clean and well kept - look exactly as they were on the opening night. It is like staying at an old aunt`s place - only that the aunt... More 

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Erica M, Gerente at Mercure Sao Paulo Funchal, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Funchal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Travelers are raving about these Sao Paulo hotels

Miami, Florida
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 9, 2015

I was not expecting an outstanding experience, as this is a reasonably priced hotel, but I must say this was disappointing. Room was ok and clean but extremely noisy at night due to construction works performed just in front of the hotel. Staff is courteous but not really helpful; they do not seem to care much about your needs. They... More 

Was this review helpful? Yes
Erica M, Gerente at Mercure Sao Paulo Funchal, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Funchal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Buenos Aires, Argentina
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed January 31, 2015

Let's start with the good things! First of all the location is good. Hotel is short safe walk away from two malls, restaurants and bars. It is on a bit more quiet street and therefore should be rather quiet. Rooms are quite spacious, you have small kitchen, sleeping room and spacious toilet in addition to this there is a living... More 

Was this review helpful? Yes 1
Erica M, Gerente at Mercure Sao Paulo Funchal, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Funchal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Ponta Grossa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 11, 2014

The hotel is too old and the room was really dirty. The location is good, the breakfast is good, the gym is horrible and also the restaurant is too small. There is a construction in front of the hotel so the noise is terrible. The staff is friendly.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Erica M, Gerente at Mercure Sao Paulo Funchal, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Funchal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

London, United Kingdom
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed November 27, 2014

I spent 3 nights here because the hotel I usually stay in Sao Paulo was full. Location is good, but currently surrounded by a demolished building construction site which inevitably is noisy. However, that's temporary. The staff is friendly, but does not speak English nor Spanish, only Portuguese. Not enough to actually understand you need an iron, directions to a... More 

Was this review helpful? Yes 1
Erica M, Gerente at Mercure Sao Paulo Funchal, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure São Paulo Funchal. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please be... More 

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