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Mercure Sao Paulo Pinheiros Hotel

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Rua Capote Valente, 500 | Pinheiros, Sao Paulo, State of Sao Paulo 05409-000, Brazil
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Mercure Sao Paulo Pinheiros Hotel
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552 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fort Lauderdale, Florida
Top Contributor
79 reviews 79 reviews
15 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A reasonable lower mid-range hotel - older building which needs some renovation and certainly reception needs some better management as it seemed they are sometimes overwhelmed- Also ask for two key cards as failure of the card seems normal and there is nothing worse than have to traipse back down to get it re-coded. It's value for money but not... More 

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Pinheiros, Gerente geral at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Thank you for your feedback. We had a great satisfaction to get your at Mercure Pinheiros. We holp to have you here one more time. Sincerely, Manager - Mercure Pinheiros More 

Rio De Janeiro
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Comfortable rooms,with a kind staff, great location and a great rate for weekends and even more discounts for fidelity clients. I usually know what to expect from Mercure hotels and never had any problems.

Review collected in partnership with Accorhotels.com

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Pinheiros, Gerente geral at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Thank you for your response. It was a pleasure to have you here. We hope to see you again. Sincerely, Management More 

Sao Paulo, SP
Senior Contributor
35 reviews 35 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 21, 2015

Stayed there with my wife and baby boy during a maintenance in our apartment (we live nearby). Excellent service, every one of our needs was promptly answered by the staff, including a small maintenance issue in the suite. The "food services" are a bit overpriced, especially considering there are numerous options nearby.

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Pinheiros, Gerente geral at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Thanks for submitting your evaluation. We hope to receive you soon. Sincerely, General Manager More 

Cardiff, United Kingdom
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 5, 2015

I stayed in this hotel whilst visiting family in São Paulo and checked in and out several times during my 2 week stay. Staff on the front desk were friendly and did their best to sort out internet issues. However, the hotel could benefit a handyman to fix door locks on toilets etc. There is a wonderful heated swimming pool... More 

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Angelique_Raguet, Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Dear Helen, Thank you for your comments; it is a pleasure to read that you had a nice experience. I hope to see you soon to drink again a delicious Caipirinha!!! More 

Bristol, United Kingdom
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed March 21, 2015

The hotel is fairly standard, nothing special. It has a good location, approx. a 15min walk Oscar Freire and Alameda Lorena, where you can find all the trendy shops and some very cool restaurants. If you fancy longer walk you can continue up Oscar Freire to Augusto and take a walk up to the famous Avenida Paulista, the main financial... More 

Was this review helpful? Yes 1
Angelique_Raguet, Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Dear Blatham, It is a pleasure to read your comments, thanks for the time devoted, it is a lot of details! About the Wifi, it is working well, any problem during your stay you can call the reception because we have a team taking care of that by phone, they are very professionals and efficient. About the Fitness, everything is... More 

Frederiksberg, Denmark
Top Contributor
60 reviews 60 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 6, 2015

Average is the right word and rating. It is well located, the rooms are ok. Wi fi is below par. Employees are friendly, but if this is meant to be a business / international hotel, then their language skills are to low, as in most of them seemingly did not even understand simple sentences in English

Was this review helpful? Yes 3
Angelique_Raguet, Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Dear Per K, Thank you for your comments. The Hotel Mercure Sao Paulo Pinheiros is really well located, most of the hotel is renovated now. It is a pleasure to read that you liked it. About language skills, most of our staff speaks English but it is right that some of people should be trained again, we are working on... More 

Brasilia, DF
Top Contributor
74 reviews 74 reviews
32 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed March 5, 2015

Hotel is ok; but not close to means of transportation as I had thought. Cabs right in front of the hotel though. If you plan to walk, this hotel is not close to anything. Even though rooms are non smoking I could feel the smell of cigarette right next door.

Was this review helpful? Yes 3
Angelique_Raguet, Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Dear SeanBsb, Thank you for sharing your comments. I hope that if you have the opportunity to come back in Sao Paulo you will choose our hotel Mercure Sao Paulo Pinheiros again. Will be a pleasure to help you about the transportation because we are really closed to many funny places (Avenida Paulista, Rua Oscar Freire, Vila Madalena). Sao Paulo... More 

A TripAdvisor Member
1 of 5 stars Reviewed January 27, 2015

The worst service I had received in years. No one speaks English or Spanish, not even the front desk clercks. I had to come down and ask for someone to pick up the dishes from the room service and another guest had to translate to them! Last night i left outside the door my breakfast request and this morning, after... More 

Was this review helpful? Yes 3
Angelique_Raguet, Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Thank you for your comments, I am very disappointed to read that, you had a very bad experience in our hotel and it is our responsibility to assume and do our best for you and all our guests. About the communication part, I am amazed because many of them speak English, at least a basic conversation. I have to check... More 

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Staying in Pinheiros

Neighborhood Profile
Pinheiros
Exploring Pinheiros, a neighborhood known for cozy restaurants and cafes, you will notice a youthful energy. Several cultural centers and institutes surround the area and even its main church, Calvário, hosts a traditional Brazilian “Festa Junina” - a celebration with traditional music, dance, and food during the months of June and July. On the weekends, residents gather at Benedito Calixto Square, a loud and crowded area where people enjoy live music drinks alongside the antiquities fair.
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