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Mercure Sao Paulo Pinheiros Hotel

Rua Capote Valente, 500 | Pinheiros, Sao Paulo, State of Sao Paulo 05409-000, Brazil
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Mercure Sao Paulo Pinheiros Hotel
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569 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Sao Paulo, SP
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed at this hotek with my wife and baby for 4 days. Excellent service, clean rooms, efficient maintenance support (had a minor plumbing problem in my room, fixed in less than an hour) Prices are a little on the high side, especially food services. I would reccomend eatung at one of the SEVERAL restaurants in the area.

Was this review helpful? Yes
Pinheiros, Gerente geral at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Dear guest, Thank you for your comments. I would like to receive you and your family again. Best regards, Rosilene Weisshaupt/General Manager More 

Fort Lauderdale, Florida
Level Contributor
94 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed June 11, 2015

A reasonable lower mid-range hotel - older building which needs some renovation and certainly reception needs some better management as it seemed they are sometimes overwhelmed- Also ask for two key cards as failure of the card seems normal and there is nothing worse than have to traipse back down to get it re-coded. It's value for money but not... More 

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Pinheiros, Gerente geral at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Thank you for your feedback. We had a great satisfaction to get your at Mercure Pinheiros. We holp to have you here one more time. Sincerely, Manager - Mercure Pinheiros More 

Rio De Janeiro
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed June 3, 2015

Comfortable rooms,with a kind staff, great location and a great rate for weekends and even more discounts for fidelity clients. I usually know what to expect from Mercure hotels and never had any problems.

Review collected in partnership with Accorhotels.com

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Pinheiros, Gerente geral at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Thank you for your response. It was a pleasure to have you here. We hope to see you again. Sincerely, Management More 

Sao Paulo, SP
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 21, 2015

Stayed there with my wife and baby boy during a maintenance in our apartment (we live nearby). Excellent service, every one of our needs was promptly answered by the staff, including a small maintenance issue in the suite. The "food services" are a bit overpriced, especially considering there are numerous options nearby.

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Pinheiros, Gerente geral at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Thanks for submitting your evaluation. We hope to receive you soon. Sincerely, General Manager More 

Cardiff, United Kingdom
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 5, 2015

I stayed in this hotel whilst visiting family in São Paulo and checked in and out several times during my 2 week stay. Staff on the front desk were friendly and did their best to sort out internet issues. However, the hotel could benefit a handyman to fix door locks on toilets etc. There is a wonderful heated swimming pool... More 

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Angelique_Raguet, Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Dear Helen, Thank you for your comments; it is a pleasure to read that you had a nice experience. I hope to see you soon to drink again a delicious Caipirinha!!! More 

Bristol, United Kingdom
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed March 21, 2015

The hotel is fairly standard, nothing special. It has a good location, approx. a 15min walk Oscar Freire and Alameda Lorena, where you can find all the trendy shops and some very cool restaurants. If you fancy longer walk you can continue up Oscar Freire to Augusto and take a walk up to the famous Avenida Paulista, the main financial... More 

Was this review helpful? Yes 1
Angelique_Raguet, Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Dear Blatham, It is a pleasure to read your comments, thanks for the time devoted, it is a lot of details! About the Wifi, it is working well, any problem during your stay you can call the reception because we have a team taking care of that by phone, they are very professionals and efficient. About the Fitness, everything is... More 

Frederiksberg, Denmark
Level Contributor
60 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed March 6, 2015

Average is the right word and rating. It is well located, the rooms are ok. Wi fi is below par. Employees are friendly, but if this is meant to be a business / international hotel, then their language skills are to low, as in most of them seemingly did not even understand simple sentences in English

Was this review helpful? Yes 3
Angelique_Raguet, Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Dear Per K, Thank you for your comments. The Hotel Mercure Sao Paulo Pinheiros is really well located, most of the hotel is renovated now. It is a pleasure to read that you liked it. About language skills, most of our staff speaks English but it is right that some of people should be trained again, we are working on... More 

Brasilia, DF
Level Contributor
73 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed March 5, 2015

Hotel is ok; but not close to means of transportation as I had thought. Cabs right in front of the hotel though. If you plan to walk, this hotel is not close to anything. Even though rooms are non smoking I could feel the smell of cigarette right next door.

Was this review helpful? Yes 3
Angelique_Raguet, Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Dear SeanBsb, Thank you for sharing your comments. I hope that if you have the opportunity to come back in Sao Paulo you will choose our hotel Mercure Sao Paulo Pinheiros again. Will be a pleasure to help you about the transportation because we are really closed to many funny places (Avenida Paulista, Rua Oscar Freire, Vila Madalena). Sao Paulo... More 

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Staying in Pinheiros

Neighborhood Profile
Pinheiros
Exploring Pinheiros, a neighborhood known for cozy restaurants and cafes, you will notice a youthful energy. Several cultural centers and institutes surround the area and even its main church, Calvário, hosts a traditional Brazilian “Festa Junina” - a celebration with traditional music, dance, and food during the months of June and July. On the weekends, residents gather at Benedito Calixto Square, a loud and crowded area where people enjoy live music drinks alongside the antiquities fair.
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