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All 305 Sao Paulo hotels

Mercure Sao Paulo Pinheiros Hotel

3.0 of 5 Hotel   |   Rua Capote Valente, 500 | Pinheiros, Sao Paulo, State of Sao Paulo 05409-000, Brazil (Pinheiros)
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Ranked #90 of 305 Hotels in Sao Paulo
A recent review
3 of 5 stars Reviewed September 9, 2014
hnswst Nottingham UK
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401 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nottingham UK
Top Contributor
107 reviews 107 reviews
29 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed September 9, 2014

Don't let some of the previous reviews put you off completely - my experience was nothing like as bad. The location was fine for me - plenty of restaurants and a supermarket nearby, and the metro (Clinicas) is only 5 minutes walk. It seems like a safe neighbourhood by SP standards - but bear in mind that SP is not... More

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Pinheiros, Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Dear Guest: Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We... More

Zürich, Zürich, Switzerland
1 review
1 of 5 stars Reviewed September 3, 2014

This property bills itself as Business hotel. now thats funny. Wifi is a Joke, not fast enough for intensive email, forget about skype. Room itself was worn, no evidence of frequent restoration. Not even CNN on the TV. Bathroom had evidence of mold because the shower was installed with gaps and the floor did not have the proper grade into... More

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Pinheiros, Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Dear Guest: Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More

Rio de Janeiro
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed August 20, 2014

Not what you expect on a mercure hotel. For an overnight..it is okay. The room was clean overall...however it smelled funny. I openes the windows to solve it. The location is good...not great. Wifi is slow and you can see signs of use. The bed was confortable and hot water was perfect.

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Pinheiros, Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Dear Luciana: Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More

Pierry
2 reviews
3 of 5 stars Reviewed July 22, 2014

Overall an average hotel, at least not what I expected from a Mercure hotel. I stayed in 3 different Mercure hotel in Sao Paulo for business and this is the worst. Very cold welcome by the staff (cold like the lobby), hallways need to be renewed I think. Room good (except the shower which looked like an Ibis hotel shower).... More

Review collected in partnership with Mercure Hotels

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Pinheiros, Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this review
Google Translation

Prezado DeJulien, Agradecemos por nos contar sobre sua experiência no Mercure Mercure São Paulo Pinheiros. Sentimos muito não termos correspondido... More

San Carlos, California
1 review
2 of 5 stars Reviewed May 12, 2014

Wi-fi impossible to get on at night. A business hotel? Want to watch tv in english? forget about it. No on-demand either. Best for last: got sick eating the food and they told me i was wrong. Lovely!!

Review collected in partnership with Mercure Hotels

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Pinheiros, Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this review
Google Translation

Prezado Hóspede, Agradecemos por nos contar sobre sua experiência no Mercure Mercure São Paulo Pinheiros. Sentimos muito não termos correspondido... More

Souzas, SP, Brazil
Top Contributor
260 reviews 260 reviews
161 hotel reviews
589 helpful votes 589 helpful votes
4 of 5 stars Reviewed April 7, 2014

We attended a social event in Pinheiros so I looked for a hotel near by. Having had experience with the Accord hotels, we picked this one. The staff was very attentive, the bed comfortable & breakfast was ample. Should you seek a place in this part of town, you can´t go wrong with the Mercure.

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Pinheiros, Gerente geral at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Dear Guest, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for sharing your experience, and I hope to receive you again. Rosilene Weisshaupt/Gerente Geral More

Sao Paulo, SP
Top Contributor
77 reviews 77 reviews
47 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 17, 2014

The hotel have a good cost x benefit relation for business travellers, it is close to the most of the business area of SP (Paulista, Faria Lima), so you will not need to spend hours in a taxi, what is always important in SP. Be careful if you want a double bed, sometimes they change your reservation to twin bed... More

Was this review helpful? Yes 1
Pinheiros, Gerente geral at Mercure Sao Paulo Pinheiros Hotel, responded to this review
Google Translation

Sr. Roger Obrigada pelos comentários e por dividir com os usuarioas do Tripadvisor. Espero recebê-lo em breve. Atenciosamente, Rosilene Weisshaupt/Gerente... More

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Additional Information about Mercure Sao Paulo Pinheiros Hotel

Address: Rua Capote Valente, 500 | Pinheiros, Sao Paulo, State of Sao Paulo 05409-000, Brazil
Location: Brazil > State of Sao Paulo > Sao Paulo > Pinheiros
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Sao Paulo Pinheiros Hotel 3*
Number of rooms: 208
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Also Known As:
Mercure Apartments Sao Paulo Excellence Hotel Sao Paulo
Mercure Sao Paulo Pinheiros Hotel Brazil
Accor Sao Paulo

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