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All 303 Sao Paulo hotels

Mercure Sao Paulo Pinheiros Hotel

3.0 of 5 Hotel   |   Rua Capote Valente, 500 | Pinheiros, Sao Paulo, State of Sao Paulo 05409-000, Brazil (Pinheiros)
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Ranked #108 of 303 hotels in Sao Paulo
A recent review
3 of 5 stars reviewed 1 week ago
ricardoa398
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372 people have reviewed this hotel

Traveler rating
    81
    188
    70
    26
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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English first
Rio de Janeiro
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Not what you expect on a mercure hotel. For an overnight..it is okay. The room was clean overall...however it smelled funny. I openes the windows to solve it. The location is good...not great. Wifi is slow and you can see signs of use. The bed was confortable and hot water was perfect.

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Pinheiros, Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Dear Luciana: Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More

Pierry
2 reviews
3 of 5 stars Reviewed July 22, 2014

Overall an average hotel, at least not what I expected from a Mercure hotel. I stayed in 3 different Mercure hotel in Sao Paulo for business and this is the worst. Very cold welcome by the staff (cold like the lobby), hallways need to be renewed I think. Room good (except the shower which looked like an Ibis hotel shower).... More

Review collected in partnership with Mercure Hotels

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Pinheiros, Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this review
Google Translation

Prezado DeJulien, Agradecemos por nos contar sobre sua experiência no Mercure Mercure São Paulo Pinheiros. Sentimos muito não termos correspondido... More

San Carlos, California
1 review
2 of 5 stars Reviewed May 12, 2014

Wi-fi impossible to get on at night. A business hotel? Want to watch tv in english? forget about it. No on-demand either. Best for last: got sick eating the food and they told me i was wrong. Lovely!!

Review collected in partnership with Mercure Hotels

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Pinheiros, Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this review
Google Translation

Prezado Hóspede, Agradecemos por nos contar sobre sua experiência no Mercure Mercure São Paulo Pinheiros. Sentimos muito não termos correspondido... More

Souzas, SP, Brazil
Top Contributor
252 reviews 252 reviews
159 hotel reviews
583 helpful votes 583 helpful votes
4 of 5 stars Reviewed April 7, 2014

We attended a social event in Pinheiros so I looked for a hotel near by. Having had experience with the Accord hotels, we picked this one. The staff was very attentive, the bed comfortable & breakfast was ample. Should you seek a place in this part of town, you can´t go wrong with the Mercure.

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Pinheiros, Gerente geral at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Dear Guest, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for sharing your experience, and I hope to receive you again. Rosilene Weisshaupt/Gerente Geral More

Sao Paulo, SP
Top Contributor
77 reviews 77 reviews
47 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 17, 2014

The hotel have a good cost x benefit relation for business travellers, it is close to the most of the business area of SP (Paulista, Faria Lima), so you will not need to spend hours in a taxi, what is always important in SP. Be careful if you want a double bed, sometimes they change your reservation to twin bed... More

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Pinheiros, Gerente geral at Mercure Sao Paulo Pinheiros Hotel, responded to this review
Google Translation

Sr. Roger Obrigada pelos comentários e por dividir com os usuarioas do Tripadvisor. Espero recebê-lo em breve. Atenciosamente, Rosilene Weisshaupt/Gerente... More

Brasilia, DF
2 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed November 30, 2013 via mobile

After having many problems with the air conditioner, I registered a complaint and this time it was finally working. Internet access is very poor also. I had problems trying to access it and informed that I should get in touch with a tech support guy. Well, the trouble was so huge that I prefered to use the internet over my... More

Was this review helpful? Yes
Pinheiros, Gerente geral at Mercure Sao Paulo Pinheiros Hotel, responded to this review

Dear Guest, At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I hope that you will give us the opportunity to better serve you in the near future. Rosilene Weisshaupt... More

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Additional Information about Mercure Sao Paulo Pinheiros Hotel

Address: Rua Capote Valente, 500 | Pinheiros, Sao Paulo, State of Sao Paulo 05409-000, Brazil
Location: Brazil > State of Sao Paulo > Sao Paulo > Pinheiros
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Sao Paulo Pinheiros Hotel 3*
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Also Known As:
Mercure Apartments Sao Paulo Excellence Hotel Sao Paulo
Mercure Sao Paulo Pinheiros Hotel Brazil
Accor Sao Paulo

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#106 Business Hotel in Sao Paulo
Hotel Class
Official Description (provided by the hotel)
The Mercure Apartments Excellence 3 star hotel offering 208 rooms is located in the Pinheiros area, 34 kilometres from Guarulhos Airport and 16 kilometres from Congonhas Airport. The area is renowned for its bars and restaurants and is close to the centre of Sao Paulo and Avenida Paulista. The hotel is perfect for both short and long stays, featuring a restaurant, a bar and a sauna as well as private parking. ... more   less 
Number of rooms
208

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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