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Mercure Sao Paulo Paraiso

#81 of 305 Hotels in Sao Paulo
Certificate of Excellence
Rua Vergueiro, 1661 | Paraiso, Sao Paulo, State of Sao Paulo 04100100, Brazil
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1 room 1 adult
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Mercure Sao Paulo Paraiso
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534 Reviews from our TripAdvisor Community

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Doral, Florida
Level Contributor
4 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

The location is good and convenient however the hotel doesn't have noise proof windows and it is close the bus stop it is very hard to sleep. I had issue with my car in the valet parking that cause me a headache and I had to argue with the front desk

Helpful?
Thank Walter M
Erik T, Manager at Mercure Sao Paulo Paraiso, responded to this review

Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Paraiso Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. More 

Chicago, Illinois
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed January 3, 2016

My friend and I were delayed in arriving in Sao Paulo: our flight from Miami was cancelled, so we arrived about 12 hours later than we had intended. The hotel staff was very helpful when I called from MIami to inform them we'd be late: they said no problem holding our rooms until we arrived. We were so tired and... More 

Helpful?
Thank MarkPepp
Erik T, General Manager at Mercure Sao Paulo Paraiso, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Paraiso Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Rio de Janeiro, RJ
Level Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed October 16, 2015

The room was exactly the way i was expecting. The Front Desk was under renovation but it didn`t compromised the access. The rooms ar fully renovated with a nice decoration and comfortable large (very large btw) beds. All the amenities needed was quickly attended. I stayed at a high room in facing the front street, although some reviews complain about... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Rafael C
Erik T, Gerente at Mercure Sao Paulo Paraiso, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Paraiso Hotel. It is always a pleasure to receive good feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Bengaluru (Bangalore), India
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed September 23, 2015

We were on a month long business trip in Sao Paulo and Mercure was just excellent in Service, location and value for money. Very kind staff and speak very good English. Renovated rooms were spacious with new furniture and a view of Cathedral from balcony. Not far from Paulista, Sao Paulo's high street and located at 2 min walking distance... More 

Helpful?
Thank Iamsamiahmad
Erik T, Gerente geral at Mercure Sao Paulo Paraiso, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Paraiso Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 3, 2015 via mobile

Not only no one speaks enlish... They are really not concerned with giving a proper attention to a business traveler, not even respectful. Hope I dont have to return here. I was expecting more from Mercure being a gold member of le club accor... But they dont really care about that status.

Helpful?
Thank Jucealda
Erik T, Gerente at Mercure Sao Paulo Paraiso, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Paraiso Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing... More 

Sao Paulo, Brazil
Level Contributor
195 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed June 23, 2015

I have recently stayed at this hotel for one night with my family. The room is huge and everything was brand new. Service was nice as well. I didn't had breakfast. It's located close to the subway and in a walking distance to Patio Paulista Shopping.

Helpful?
2 Thank andremodesto
Erik T, Gerente at Mercure Sao Paulo Paraiso, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Paraiso Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, More 

Beckenham
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 20, 2015

Very comfortable hotel, with good breakfast and good location near the public transport. Althought it is in a busy road the noise level is low. The reception desk is very helpful and willing to assist with all queries

Review collected in partnership with Accorhotels.com

Helpful?
2 Thank borges_paulo
Erik T, Gerente at Mercure Sao Paulo Paraiso, responded to this review

We very much appreciate your comments regarding your stay at the Mercure São Paulo Paraiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, More 

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Vila Mariana
Located in south São Paulo, Vila Mariana is a nice residential area with plenty of businesses, recreation centers, hospitals and restaurants. Joaquim Távora is an up-and-coming nightlife spot, with trendy restaurants and bars. The cultural center SESC Vila Mariana offers interesting architecture and a variety of activities for the public. You can rent a bicycle from one of the local bike share stations and ride along the neighborhood's streets to get a sense of this pleasant area during the day. The area around ESPM, a school for publicity and marketing, offers a collegiate ambiance with busy cafes and pubs.
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