We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Sao Paulo Nortel

#33 of 310 Hotels in Sao Paulo
Certificate of Excellence
Av. Luis Dumont Villares, 400, Sao Paulo, State of Sao Paulo 02085000, Brazil (Formerly Parthenon Nortel)
Hotel amenities
Mercure Sao Paulo Nortel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Ranked #33 of 310 Hotels in Sao Paulo
Certificate of Excellence
A recent review
5 of 5 stars Reviewed December 22, 2014
Marco C Natal, Brazil
Write a Review

388 reviews from our community

Traveler rating
    134
    188
    48
    9
    9
See reviews for
65
53
33
207
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (388)
  • Mar-May only
    (88)
  • Jun-Aug only
    (101)
  • Sep-Nov only
    (108)
  • Dec-Feb only
    (91)
All months
Natal, Brazil
2 reviews
5 of 5 stars Reviewed December 22, 2014

Great Hotel. I highly recommend this hotel. The staff is very kind and polite. The rooms are clean, quite big and you they have all amenities I would need, such as wi fi, restaurant, a small kitchen in the room. The check in and check out were fast and easy.

Was this review helpful? Yes
Lourdes C, Management at Mercure Sao Paulo Nortel, responded to this review

Dear Mr. Marco, We very much appreciate your comments regarding your stay at the Mercure São Paulo Nortel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Rio De Janeiro, Brazil
1 review
5 of 5 stars Reviewed June 11, 2014

Good quality of service! From the front door to the rooms. Nice breakfast, lots of space in the room, fitness center and summing pool, what is amazing for young people and families with children. Perfect!

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Giselle S, Assistente de Gerente at Mercure Sao Paulo Nortel, responded to this review
Google Translation

Prezado Membro do programa Tripadvisor, Agradecemos seus comentários gentis sobre sua experiência no Mercure SP Nortel. É uma alegria saber... More 

Riese Pio X, Italy
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 27, 2014

I really enjoyed the few days spent at the Mercure Nortel. The room was fine and the food excellent! Very good the transfer for and to the exhibition. I would suggest to improve the knowledge of the English or Spanish for people working there to improve the communication and speed up check in and check out procedures.

Was this review helpful? Yes
Giselle S, Assistente de Gerência at Mercure Sao Paulo Nortel, responded to this review
Google Translation

Como é bom ler seu comentário! Realmente, seguimos com muito orgulho o padrão de nossa rede, mas também adicionamos o... More 

Santos, Brazil
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 15, 2014

Excellent stay in the north of São Paulo. The rooms are cleans, big and functional. They have microwave, mini refrigerator, oven, plates, pan. There is a restaurant in hotel, but they also sell frozen food to you cook in the room. Very practice if you don´t want to spend too much money. The free wi-fi in the room is very... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Giselle S, Assistente de gerente at Mercure Sao Paulo Nortel, responded to this review
Google Translation

É muito gratificante saber que pudemos atender às suas expectativas em relação aos serviços oferecidos pelo nosso hotel. Gostaríamos de... More 

Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 4, 2014

I went to SP with my sister and my boyfriend for a concert. We decided to stay at this hotel due to its proximity to the event. Honestly I expected more from a Mercure hotel. The room had mold on the selling, old carpet and a dusty curtains. The bathroom had a nice shower, but no windows. For a night... More 

Was this review helpful? Yes 1
Giselle S, Assitente de Gerente at Mercure Sao Paulo Nortel, responded to this review

Dear guest, Thanks for sharing your experience at the Mercure hosting Nortel. Your feedback has been forwarded to our staff. Best Regards More 

Copenhagen, Denmark
Contributor
13 reviews 13 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 12, 2013

The hotel is located in the North part of the city, very close to Expo Center Norte, popular expo center for conferences and fairs. Not much to see or do around the hotel though. The rooms are a bit old-fashioned but spacious and comfortable. Breakfasts are very good with various types of cereals, juices and fresh fruits. The dinner buffet... More 

Was this review helpful? Yes
Giselle S, Assistant Manager at Mercure Sao Paulo Nortel, responded to this review

Dear Mr Pawel, We very much appreciate your comments regarding your stay at the Mercure São Paulo Nortel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Alicante, Spain
Top Contributor
65 reviews 65 reviews
51 hotel reviews
69 helpful votes 69 helpful votes
1 of 5 stars Reviewed March 4, 2013

£200 for two bags of laundry, absolute disgrace. Avoid this Hotel they will try and rip you off. Travelling in a group, friends in another room who got charged £200 for laundry did not have enough cash to pay so Hotel used the cash credit I had on my room to cover the £200 laundry bill without my permission. How... More 

Was this review helpful? Yes
Giselle S, Assistant Manager at Mercure Sao Paulo Nortel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Nortel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Madison, Connecticut
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 25, 2013

I have stayed here several times over the last three years. Each time I have noticed improvements. My large room with a kitchenette and separate eating area is very comfortable. They added wood floors in the bedroom which I prefer to carpeting as it is cooler and easier to keep clean. Humid climates are not conducive to carpeting. So, the... More 

Was this review helpful? Yes
Giselle S, Assistant Manager at Mercure Sao Paulo Nortel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure São Paulo Nortel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Curitiba, PR
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 22, 2013

Hotel has a location which favors visitors that have business / events in that particular area of Sao Paulo. Room was clean and confortable, featuring small stove and refrigerator. Restaurant offered quick service. Quality of general service was way above average.

Was this review helpful? Yes
Giselle S, Assistant Manager at Mercure Sao Paulo Nortel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure São Paulo Nortel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

42 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (31)
Viewed
Bathroom (2)
Viewed
Room/suite (16)
Viewed
Hotel & grounds (3)
Viewed
Dining (3)
Viewed
Pool/beach area (3)
Viewed
View from room (1)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Room/suite (3)
Viewed
Dining (2)
Viewed
Hotel & grounds (1)
Viewed
Other (5)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities