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Mercure Sao Paulo Nortel

#35 of 310 Hotels in Sao Paulo
Certificate of Excellence
Av. Luis Dumont Villares, 400, Sao Paulo, State of Sao Paulo 02085000, Brazil (Formerly Parthenon Nortel)
Hotel amenities
Mercure Sao Paulo Nortel
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Ranked #35 of 310 Hotels in Sao Paulo
Certificate of Excellence
A recent review
5 of 5 stars Reviewed June 19, 2015
Barry123013 Cobourg, Canada
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403 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cobourg, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 19, 2015

Stayed here during a 4 day convention held in Sao Paulo's Anhembi Convention Centre. The hotel shares an arrival traffic circle as well as a dining room and bar with the Aparthotel Adagio Sao Paulo Nortel. Security is assured. The room had a king sized bed, was newly renovated with modern amenities, very clean, with free WiFi, CNN in English... More 

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Lourdes C, Management at Mercure Sao Paulo Nortel, responded to this review

Dear Barry, We very much appreciate your comments regarding your stay at the Mercure São Paulo Nortel. It is a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Natal, Brazil
2 reviews
5 of 5 stars Reviewed December 22, 2014

Great Hotel. I highly recommend this hotel. The staff is very kind and polite. The rooms are clean, quite big and you they have all amenities I would need, such as wi fi, restaurant, a small kitchen in the room. The check in and check out were fast and easy.

Was this review helpful? Yes
Lourdes C, Management at Mercure Sao Paulo Nortel, responded to this review

Dear Mr. Marco, We very much appreciate your comments regarding your stay at the Mercure São Paulo Nortel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Rio De Janeiro, Brazil
1 review
5 of 5 stars Reviewed June 11, 2014

Good quality of service! From the front door to the rooms. Nice breakfast, lots of space in the room, fitness center and summing pool, what is amazing for young people and families with children. Perfect!

Review collected in partnership with Accorhotels.com

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Giselle S, Assistente de Gerente at Mercure Sao Paulo Nortel, responded to this review
Google Translation

Prezado Membro do programa Tripadvisor, Agradecemos seus comentários gentis sobre sua experiência no Mercure SP Nortel. É uma alegria saber... More 

Riese Pio X, Italy
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 27, 2014

I really enjoyed the few days spent at the Mercure Nortel. The room was fine and the food excellent! Very good the transfer for and to the exhibition. I would suggest to improve the knowledge of the English or Spanish for people working there to improve the communication and speed up check in and check out procedures.

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Giselle S, Assistente de Gerência at Mercure Sao Paulo Nortel, responded to this review
Google Translation

Como é bom ler seu comentário! Realmente, seguimos com muito orgulho o padrão de nossa rede, mas também adicionamos o... More 

Santos, Brazil
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 15, 2014

Excellent stay in the north of São Paulo. The rooms are cleans, big and functional. They have microwave, mini refrigerator, oven, plates, pan. There is a restaurant in hotel, but they also sell frozen food to you cook in the room. Very practice if you don´t want to spend too much money. The free wi-fi in the room is very... More 

Review collected in partnership with Accorhotels.com

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Giselle S, Assistente de gerente at Mercure Sao Paulo Nortel, responded to this review
Google Translation

É muito gratificante saber que pudemos atender às suas expectativas em relação aos serviços oferecidos pelo nosso hotel. Gostaríamos de... More 

Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed February 4, 2014

I went to SP with my sister and my boyfriend for a concert. We decided to stay at this hotel due to its proximity to the event. Honestly I expected more from a Mercure hotel. The room had mold on the selling, old carpet and a dusty curtains. The bathroom had a nice shower, but no windows. For a night... More 

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Giselle S, Assitente de Gerente at Mercure Sao Paulo Nortel, responded to this review

Dear guest, Thanks for sharing your experience at the Mercure hosting Nortel. Your feedback has been forwarded to our staff. Best Regards More 

Copenhagen, Denmark
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 12, 2013

The hotel is located in the North part of the city, very close to Expo Center Norte, popular expo center for conferences and fairs. Not much to see or do around the hotel though. The rooms are a bit old-fashioned but spacious and comfortable. Breakfasts are very good with various types of cereals, juices and fresh fruits. The dinner buffet... More 

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Giselle S, Assistant Manager at Mercure Sao Paulo Nortel, responded to this review

Dear Mr Pawel, We very much appreciate your comments regarding your stay at the Mercure São Paulo Nortel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Alicante, Spain
Level Contributor
67 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
1 of 5 stars Reviewed March 4, 2013

£200 for two bags of laundry, absolute disgrace. Avoid this Hotel they will try and rip you off. Travelling in a group, friends in another room who got charged £200 for laundry did not have enough cash to pay so Hotel used the cash credit I had on my room to cover the £200 laundry bill without my permission. How... More 

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Giselle S, Assistant Manager at Mercure Sao Paulo Nortel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Nortel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Madison, Connecticut
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 25, 2013

I have stayed here several times over the last three years. Each time I have noticed improvements. My large room with a kitchenette and separate eating area is very comfortable. They added wood floors in the bedroom which I prefer to carpeting as it is cooler and easier to keep clean. Humid climates are not conducive to carpeting. So, the... More 

Was this review helpful? Yes
Giselle S, Assistant Manager at Mercure Sao Paulo Nortel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure São Paulo Nortel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

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