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All 297 Sao Paulo hotels

Mercure Apartments Sao Paulo Nortel

3.5 of 5 Hotel   |   Av. Luiz Dumont Villares 400, Sao Paulo, State of Sao Paulo 02085000, Brazil (Formerly Parthenon Nortel)
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83%
Ranked #27 of 297 hotels in Sao Paulo
Certificate of Excellence 2013
A recent review
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283 people have reviewed this hotel

Traveler rating
    87
    145
    37
    8
    6
See reviews for
49
41
29
143
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
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English first
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 4, 2014

I went to SP with my sister and my boyfriend for a concert. We decided to stay at this hotel due to its proximity to the event. Honestly I expected more from a Mercure hotel. The room had mold on the selling, old carpet and a dusty curtains. The bathroom had a nice shower, but no windows. For a night... More

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Copenhagen, Denmark
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 12, 2013

The hotel is located in the North part of the city, very close to Expo Center Norte, popular expo center for conferences and fairs. Not much to see or do around the hotel though. The rooms are a bit old-fashioned but spacious and comfortable. Breakfasts are very good with various types of cereals, juices and fresh fruits. The dinner buffet... More

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Giselle S, Assistant Manager at Mercure Apartments Sao Paulo Nortel, responded to this review

Dear Mr Pawel, We very much appreciate your comments regarding your stay at the Mercure São Paulo Nortel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More

Alicante, Spain
Top Contributor
53 reviews 53 reviews
45 hotel reviews
49 helpful votes 49 helpful votes
1 of 5 stars Reviewed March 4, 2013

£200 for two bags of laundry, absolute disgrace. Avoid this Hotel they will try and rip you off. Travelling in a group, friends in another room who got charged £200 for laundry did not have enough cash to pay so Hotel used the cash credit I had on my room to cover the £200 laundry bill without my permission. How... More

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Giselle S, Assistant Manager at Mercure Apartments Sao Paulo Nortel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Nortel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More

Madison, Connecticut
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 25, 2013

I have stayed here several times over the last three years. Each time I have noticed improvements. My large room with a kitchenette and separate eating area is very comfortable. They added wood floors in the bedroom which I prefer to carpeting as it is cooler and easier to keep clean. Humid climates are not conducive to carpeting. So, the... More

Was this review helpful? Yes
Giselle S, Assistant Manager at Mercure Apartments Sao Paulo Nortel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure São Paulo Nortel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More

Curitiba, PR
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 22, 2013

Hotel has a location which favors visitors that have business / events in that particular area of Sao Paulo. Room was clean and confortable, featuring small stove and refrigerator. Restaurant offered quick service. Quality of general service was way above average.

Was this review helpful? Yes
Giselle S, Assistant Manager at Mercure Apartments Sao Paulo Nortel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure São Paulo Nortel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More

Brescia, Italy
Senior Contributor
44 reviews 44 reviews
43 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 16, 2013

We stayed in this hotel for the event at the nortel exhbition center and the location was perfect. Great and efficient service, rooms clean and big, breakfast enouhg for the whole day! Also very close to the Nortel shopping mall which make it particularly convenient in case of fast gifts to bring home.

Was this review helpful? Yes
Giselle S, Assistant Manager at Mercure Apartments Sao Paulo Nortel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure São Paulo Nortel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More

milan
Top Contributor
95 reviews 95 reviews
41 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed December 14, 2012

The Mercure Apartments Sao Paulo Nortel is a good business hotel, located near to the "Expo Norte" exhibition area. it's a typical business hotel, with good services. Plus: - The personnel at the reception desk is extremely kind and helpful. - nice breakfast Minus: - There is an "Italian" restaurant inside that as Italian I rate as really poor. it... More

Was this review helpful? Yes
Giselle S, Assistant Manager at Mercure Apartments Sao Paulo Nortel, responded to this review

We very much appreciate your comments regarding your stay at the Mercure São Paulo Nortel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More

Recife, Brazil
Top Contributor
78 reviews 78 reviews
26 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed November 21, 2012

very spacy rooms, friendly staff, shuttle service to the nearby Shopping Center Norte and the neighboring exhibition center. Not too far from the airport. Hotel restaurant with buffet service and a la carte. Other restaurants in the neighborhood.

Was this review helpful? Yes 1
Giselle S, Assistant Manager at Mercure Apartments Sao Paulo Nortel, responded to this review

Dear Guest, Dear Luis Claudio Barbosa: We very much appreciate your comments regarding your stay at the Mercure São Paulo Nortel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve... More

Griffith, Australia
1 review
1 of 5 stars Reviewed September 23, 2012

This is possibly the worst hotel I have stayed at. I spend 150 nights a year in hotels and this is the first time I have encountered truely awful service. There are no tea and coffee making facilities in the room, my request for an iron was reluctantly met. All of the staff seemed angry about something. Even though breakfast... More

Was this review helpful? Yes
Giselle S, Assistant Manager at Mercure Apartments Sao Paulo Nortel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Nortel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More

Columbia, South Carolina
Contributor
13 reviews 13 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 21, 2011 via mobile

The room had a broken fridge which was never fixed even though we asked. Location is not convenient and most taxis will charge at least 15 usd to get to any nearby place. Room is ok, three star type.

Was this review helpful? Yes 1

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Additional Information about Mercure Apartments Sao Paulo Nortel

Also Known As:
Mercure Apartments Sao Paulo Nortel Brazil
Address: Av. Luiz Dumont Villares 400, Sao Paulo, State of Sao Paulo 02085000, Brazil (Formerly Parthenon Nortel)
Location: Brazil > State of Sao Paulo > Sao Paulo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Sao Paulo
#53 Family Hotel in Sao Paulo
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Mercure Apartments Sao Paulo Nortel 3.5*
Official Description (provided by the hotel):
Privileged location, in the North Zone entertainment area. Shuttle service available to Anhembi, the Expo Center Norte and Shopping Center Norte, with its many attractions. Close to Campo de Marte local airport and just 13 km from Sao Paulo International Airport (Cumbica, Guarulhos). ... more   less 
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