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Mercure Sao Paulo Vila Olimpia Hotel

#80 of 305 Hotels in Sao Paulo
GreenLeadersGold level
Rua Santa Justina, 210 | Vila Olimpia, Sao Paulo, State of Sao Paulo 04545-041, Brazil (Formerly Mercure Apartments Sao Paulo Executive One)
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1 room 1 adult
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604 Reviews from our TripAdvisor Community

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Sao Paulo, SP
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We booked this hotel on Expedia and it all looked very nice. Upon arrival on Saturday 23rd January and after unpacking our luggage, we found that we were in a room where the air conditioning and television did not work. We were moved to another room (having to pack and move our luggage). As we were now short on time... More 

Helpful?
Thank Peter E
mercurevilaolimpia, Gerente geral at Mercure Sao Paulo Vila Olimpia Hotel, responded to this review

Dear Peter, It was a pleasure to meet you at the hotel. Thank you for your comment and your transparency. The reception proposed an upgrade, it was a bit late that's why your received other benefits. I hope that you and your friend had a very nice travel after that. We wish you the best for 2016. Amanda and Angelique.... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 4, 2016

The hotel is, as said in other testimonies, well situated. But the rooms are old and dirty. Air conditioning is noisy, even when turned off, carpet are dirty. The paper wall is stripping off and the bathroom is totally outdated. The corridors are at the same poor level with service doors opened on darks service rooms because of broken key... More 

Helpful?
Thank Stéphane G
mercurevilaolimpia, Gerente geral at Mercure Sao Paulo Vila Olimpia Hotel, responded to this review
Google Translation

Bonjour Stéphane, Je vous remercie pour votre nouveau commentaire, nous avons échangé ces sujets par email suite à votre séjour... More 

Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 6, 2015

Good Hotel. I stayed in a new room, on the 21st floor. Nice view of the down town. Very clean and comfortable. The service was good too. Only thing cons is that the room cleaner didn't give me amenities in the second day of my stay. I enjoyed a lot the swimming pool.

Review collected in partnership with Accorhotels.com

Helpful?
Thank paulo_in_china
Sao Paulo, Brazil
Level Contributor
195 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 stars Reviewed October 4, 2015 via mobile

I stayed for one night. I had breakfast and got sick about three hours after. Terrible stomach ache, diarrhea and nausea. I'm really positive it was this particular meal at this restaurant. I hope they take extra care next time. Other than that the stay was ok

Helpful?
1 Thank andremodesto
mercurevilaolimpia, General Manager at Mercure Sao Paulo Vila Olimpia Hotel, responded to this review
Google Translation

Obrigada pela escolha do nosso hotel para hospedar-se. Como tratado em oportunidades anteriores de contato, acima de tudo, fico satisfeita... More 

Centurion, South Africa
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 30, 2015 via mobile

I stayed in this hotel on a business trip. In general it was great although the sauna could be better and the water cooler in the gym didn't work. The breakfast was good and the staff really attentive and most of them spoke fluent English.

Helpful?
Thank PetrusB83
mercurevilaolimpia, General Manager at Mercure Sao Paulo Vila Olimpia Hotel, responded to this review

We very much appreciate your comments regarding your stay at the Mercure São Paulo Vila Olimpia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry about your experience with the water cooler. Surely, this was a failure and can not occur. Thank you again for sharing your experience, and... More 

Porto Alegre, RS
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 16, 2015

The Hotel is very clean, the staff is very kind, and the location is very good. But the walls are very thin and I had to hear to the people next door doing all night sex. Also the noize of the elevators arriving on the floor is very uncomfortable .

Helpful?
Thank fbonfanti
Huixquilucan, Mexico
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 16, 2015 via mobile

Stayed for one week, attending an event in a venue near the hotel. The hotel is fine. Needs some improvement in rooms decoration (my room looked really old). The gym is really functional, but always crowded. The neighborhood is awesome (lots of restaurants and stores). Recommended.

Helpful?
Thank SergioMorilo
mercurevilaolimpia, Gerente at Mercure Sao Paulo Vila Olimpia Hotel, responded to this review

Dear Sergio, It is a pleasure to read your comment. I hope to see you soon because we have new rooms now. Our new room is completely renovated and very charming, the superior room. If you need any help to book it, fill free to call the hotel and ask for me. Have a very nice week. Amanda – General... More 

Springfield, Missouri
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 16, 2015

I stayed Thursday through Sunday in mid-July. A single female in her mid 60s, I requested a room on a higher level based on others' recommendations, and was assigned a small, but very serviceable room on the 18th floor. I'm not sure of directions, but I had a view of the swimming pool and, of course, the city. I don't... More 

Helpful?
Thank Viajanete
mercurevilaolimpia, Gerente at Mercure Sao Paulo Vila Olimpia Hotel, responded to this review

Dear Viajanete, It was a pleasure to welcome you at the Hotel Mercure São Paulo Vila Olimpia. Thank you very much for all your details. For your next experience, will be great to try our new room, called Superior Room… You will see, modern, comfortable… You will love it. If you need anything, I am at your disposal. Have a... More 

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