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Mercure Sao Paulo Times Square Hotel

Avenida dos Jamaris, 100 | Torre 1 - Moema, Sao Paulo, State of Sao Paulo 04078000, Brazil
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95 Reviews from our TripAdvisor Community

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27
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49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Miami, Florida
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 1 week ago

Really old facilities with dirty carpets and what I can only describe as Shubakka bed blanket. Spend 4 days freezing as they have no heat. Also, no ironing boards not irons in the rooms you have to ask for one. Breakfast was great. Only reason I stayed in this hotel was because it was very close to the location I... More 

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Mendes R, Depto Qualidade at Mercure Sao Paulo Times Square Hotel, responded to this review

Dear Guest Ramon 33126, Thanks for sharing your experience at the Mercure Hotel Times Square. We're sorry we have not exceeded your expectations during your stay. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again and hope that you will give... More 

Chennai
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I went to Sao Paulo for a Business Trip in the 3rd Week of Jun 2015. The Hotel Mercura Time Square was up to the standard. The rates are moderate and low comparing to other hotels that I stayed in Sao Paulo. The Reception are friendly and polite. Some of the points which I noted:: The rooms are neat and... More 

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Mendes R, Depto Qualidade at Mercure Sao Paulo Times Square Hotel, responded to this review

Mr.HandelSolomon, Thanks for choosing Mercure SP Times Square. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give again the opportunity to receive you aing in our hotel. Sincerely, Renata Mendes Mercure Guarantee Service... More 

Montevideo, Uruguay
Level Contributor
80 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed May 30, 2015

You get what you pay for, that is a good deal. Ideal for business trips. I like this chain in general. The area is surrounded by a good sushi restaurant, a nice bar and Ibirapuera Shopping nearby. That is why I like it.

Was this review helpful? Yes
Mendes R, Depto Qualidade at Mercure Sao Paulo Times Square Hotel, responded to this review

Mr. Albert L, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Quality Service Mercure SP Times Square More 

Madrid, Spain
Level Contributor
61 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed April 23, 2015

A hotel in a very nice location, close to good restaurants and bars and also close to main attractions. But, old installations under bad maintenance. I am a Platinum member of the chain and, despite the staff efforts, I got dissapointed. First time in Feb/2015 they gave me a room that I had to change due to imperfections. Second time... More 

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Mendes R, Depto Qualidade at Mercure Sao Paulo Times Square Hotel, responded to this review

Mr.Daniel, Thanks for sharing your experience at the Mercure Hotel Times Square. We're sorry we have not exceeded your expectations during your stay. Please allow me to express my sincerest apologies. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes... More 

Travelers are raving about these Sao Paulo hotels

London, United Kingdom
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed December 15, 2014

In short, you get a decent room for the price and you're safe and comfortable, but the building is run down and it's not the cleanest place in the world. As other reviews have pointed out, the rooms have old, worn carpets and are a bit dirty. Bathroom was fine, but they give you really basic soaps etc. Mini-Bar selection... More 

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Basel, Switzerland
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed November 21, 2014

On our trip we had booked this hotel for 3 periods of stay, hence stayed in 3 different rooms, standard and suite. All rooms have the same basic problem: They stink like cold, old sweat. I don't know if this is related to the outdated concept of having carpet floors in the room or that these filthy carpet floors are... More 

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