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Mercure Santos

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Av Washington Luiz 565 | Boqueirao, Santos, State of Sao Paulo 11055-001, Brazil
Best prices for: 1 room 1 guest
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Mercure Santos
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Mercure Santos
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500 reviews from our community

Traveler rating
    150
    225
    89
    18
    18
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196
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113
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dover, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Great hotel on the sea-front. Comfortable room,with balcony overlooking the beach, good restaurant on top floor with great views, plus roof-top swimming pool. All staff members very friendly and helpful. Beach is massive, so never over-crowded, but with plenty of action and entertainment.

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MercureSantos, Gerente geral at Mercure Santos, responded to this review

Dear Mr. David , We’d like to thank you for share your experience in Mercure Santos with us. Be sure your feed back was very importante and will encourage us to keep on providing a good quality of services. We thank you once and we hope that in the next time you have a so good experience like this. Best... More 

Central Coast, NSW, Australia
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We booked two nights at this hotel prior to a cruise departing from Santos port. Arrived late from Sao Paulo airport and had a little difficulty booking in due to language barrier. The room itself was okay, the restaurant okay, bar okay etc. etc.. A mediocre hotel with nothing exceptional. The traffic noise was a constant hum in the background... More 

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MercureSantos, Gerente geral at Mercure Santos, responded to this review

We’d like to thank you for share your experience in Mercure Santos with us. We apologize because we didn’t correspond plenty to your expectations. We’re always working in order to provide a good service to our guests so your feed back is very important for us. Be sure that we are searching the best alternatives to solve the problem about... More 

Mendoza, Argentina
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 22, 2015

Unbeatable location in Santos for business, restaurants, shopping, beach. The main beach is just meters away from the hotel. My room was very comfortable with a sort of living room, a bedroom and a balcony from where you could see the beach. One TV set in each area (2) Restaurant is at the top floor with an excellent view of... More 

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MercureSantos, Gerente geral at Mercure Santos, responded to this review

Dear, We very much appreciate your comments regarding your stay at the Mercure Santos. It is always a pleasure to receive from our guests. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Venice, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 11, 2015

We looked at many hotels and stayed at a different one on our first trip. The Mercure is definitely fine to stay at. The location is central. The initial women staff who checked us in were great. They helped us handle a taxi driver who was trying to stiff us. But the evening concierge was not good. He tried to... More 

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MercureSantos, Gerente geral at Mercure Santos, responded to this review

Dear FoodieKC! We very much appreciate your comments regarding your stay at the Mercure Santos. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

London
Top Contributor
73 reviews 73 reviews
40 hotel reviews
73 helpful votes 73 helpful votes
1 of 5 stars Reviewed December 23, 2014

“Here in our Hotel you wait a little longer for an omelet” was the arrogant response from the Breakfast manager, after complaining that every day it takes around 25 minutes to get an omelet at breakfast. One day we just had to leave breakfast without it, since, we waited nearly half an hour and had a few other things to... More 

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Singapore
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 11, 2014

Spent a week plus at Mercure Santos, but had expected much more considering location and price. Pros: - Great location (across the beach) - Beautiful View from room balcony and roof top pool Cons: - Furniture was old and worn out - No cutlery in the kitchen. Only on request, and will clear after due to shortage. Even though pots,... More 

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Bournemouth
1 review
3 of 5 stars Reviewed September 2, 2014

I stayed here in June during the football World Cup and it is a well located hotel right on the beach at Santos and with a rooftop bar, pool and restaurant that is on the 22nd floor. The pool bar and restaurant are fairly small for the size of hotel but the views were amazing and the bar staff (particularly... More 

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