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Mercure Santos

Av Washington Luiz 565 | Boqueirao, Santos, State of Sao Paulo 11055-001, Brazil
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1 room 1 guest
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564 Reviews from our TripAdvisor Community

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Traveler rating
    174
    255
    96
    18
    21
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213
104
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129
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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  • Portuguese first
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English first
  • All months
    (564)
  • Mar-May only
    (133)
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    (150)
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    (99)
  • Dec-Feb only
    (182)
All months
Level Contributor
2 reviews
1 of 5 stars Reviewed 5 days ago NEW

Surprise, when I check in at Mercure Santos Hotel, in Santos, Brazil, the room doesn't have any bedside tables, I informed the reception in the morning and she told me that shw was going to check (?) At night when I arrived I had one bedside table but the lights in the room on the side the table was placed... More 

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Sao Paulo, Brazil
1 review
4 of 5 stars Reviewed 3 weeks ago

Excellent Location and a wonderful breakfast. Good rooms options. We loved our stay at Mercure Santos. Plus: - Safe neighborhood, close to good restaurants and bars - Clean and comfortable rooms - Excellent breakfast - Near Avenida Ana Costa's Shoppings

Review collected in partnership with Accorhotels.com

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MercureSantos, Gerente geral at Mercure Santos, responded to this review

Dear Mr. Antonio Y9006SP We'd like to thank you very much for your positive Feedback about your stay at Mercure Santos ! We are pleased to know you enjoyed your stay with us. Hope to see you again on your next trip to Santos. Best regards, Rosmeri Melchior General Manager Mercure Santos More 

Sao Paulo, Brazil
2 reviews
3 of 5 stars Reviewed 4 weeks ago

Hotel is well located at Santos beach area. Lots to do around. Apartment furniture is very basic... only functional. Not a single decoration. If you need a place to stay short time with a standard functionality it is OK.

Review collected in partnership with Accorhotels.com

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MercureSantos, Gerente geral at Mercure Santos, responded to this review

Dear Mr. AulomO427, We very much appreciate your comments regarding your stay at the Mercure Santos Hotel. Be sure your feed back is very important. Besides encouraging us to keep on providing a good quality of services, it gives us the tools we need to improve them. We thank you once and we hope that in the next time you... More 

Sao Paulo, SP
Level Contributor
42 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 20, 2015

I have stayed in several Mercure chain properties in the last 5 years, but never found a modern one. Luckly, Mercure Santos environment is pretty contemporary with modern and clean furniture and curtains, which remits the guest to the 2010´s. This is good. Better than this is the sharp location just accross the beach. I reached the hotel at 4... More 

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MercureSantos, Gerente geral at Mercure Santos, responded to this review

Dear Mr. Silvio T. We’d like to thank you for share your experience in Mercure Santos with us. Be sure your feed back is very importante and will encourage us to keep on providing a good quality of services. We’d like to apologize about the elevators. Be sure that this information is very important to us and gives us the... More 

Santos, SP
Level Contributor
77 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed June 11, 2015 via mobile

Clean, new , well located . Cost /benefit very good. Breakfast by the Pool in roof with a nice sea view. Walking distance from the mall and restaurants. Spacious rooms , friendly staff. Perfect for business and also for families.

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MercureSantos, Gerente geral at Mercure Santos, responded to this review

Mr. Marcos Alonso G. We’d like to thank you for share your experience in Mercure Santos with us. Be sure your feed back is very importante and will encourage us to keep on providing a good quality of services. We thank you once and we hope that in the next time you have a so good experience like this. Best... More 

Dover, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 9, 2015

Great hotel on the sea-front. Comfortable room,with balcony overlooking the beach, good restaurant on top floor with great views, plus roof-top swimming pool. All staff members very friendly and helpful. Beach is massive, so never over-crowded, but with plenty of action and entertainment.

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MercureSantos, Gerente geral at Mercure Santos, responded to this review

Dear Mr. David , We’d like to thank you for share your experience in Mercure Santos with us. Be sure your feed back was very importante and will encourage us to keep on providing a good quality of services. We thank you once and we hope that in the next time you have a so good experience like this. Best... More 

Central Coast, NSW, Australia
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed April 23, 2015

We booked two nights at this hotel prior to a cruise departing from Santos port. Arrived late from Sao Paulo airport and had a little difficulty booking in due to language barrier. The room itself was okay, the restaurant okay, bar okay etc. etc.. A mediocre hotel with nothing exceptional. The traffic noise was a constant hum in the background... More 

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MercureSantos, Gerente geral at Mercure Santos, responded to this review

We’d like to thank you for share your experience in Mercure Santos with us. We apologize because we didn’t correspond plenty to your expectations. We’re always working in order to provide a good service to our guests so your feed back is very important for us. Be sure that we are searching the best alternatives to solve the problem about... More 

Mendoza, Argentina
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 22, 2015

Unbeatable location in Santos for business, restaurants, shopping, beach. The main beach is just meters away from the hotel. My room was very comfortable with a sort of living room, a bedroom and a balcony from where you could see the beach. One TV set in each area (2) Restaurant is at the top floor with an excellent view of... More 

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MercureSantos, Gerente geral at Mercure Santos, responded to this review

Dear, We very much appreciate your comments regarding your stay at the Mercure Santos. It is always a pleasure to receive from our guests. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

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