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Mercure Santos

#4 of 17 Hotels in Santos
Certificate of Excellence
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Av Washington Luiz 565 | Boqueirao, Santos, State of Sao Paulo 11055-001, Brazil
Best prices for: 1 room 1 guest
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Mercure Santos
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Mercure Santos
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482 reviews from our community

Traveler rating
    146
    218
    85
    16
    17
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191
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107
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Mendoza, Argentina
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 22, 2015

Unbeatable location in Santos for business, restaurants, shopping, beach. The main beach is just meters away from the hotel. My room was very comfortable with a sort of living room, a bedroom and a balcony from where you could see the beach. One TV set in each area (2) Restaurant is at the top floor with an excellent view of... More 

Was this review helpful? Yes 1
MercureSantos, Gerente geral at Mercure Santos, responded to this review

Dear, We very much appreciate your comments regarding your stay at the Mercure Santos. It is always a pleasure to receive from our guests. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Venice, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 11, 2015

We looked at many hotels and stayed at a different one on our first trip. The Mercure is definitely fine to stay at. The location is central. The initial women staff who checked us in were great. They helped us handle a taxi driver who was trying to stiff us. But the evening concierge was not good. He tried to... More 

Was this review helpful? Yes 1
MercureSantos, Gerente geral at Mercure Santos, responded to this review

Dear FoodieKC! We very much appreciate your comments regarding your stay at the Mercure Santos. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

London
Top Contributor
69 reviews 69 reviews
38 hotel reviews
67 helpful votes 67 helpful votes
1 of 5 stars Reviewed December 23, 2014

“Here in our Hotel you wait a little longer for an omelet” was the arrogant response from the Breakfast manager, after complaining that every day it takes around 25 minutes to get an omelet at breakfast. One day we just had to leave breakfast without it, since, we waited nearly half an hour and had a few other things to... More 

Was this review helpful? Yes 2
Singapore
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 11, 2014

Spent a week plus at Mercure Santos, but had expected much more considering location and price. Pros: - Great location (across the beach) - Beautiful View from room balcony and roof top pool Cons: - Furniture was old and worn out - No cutlery in the kitchen. Only on request, and will clear after due to shortage. Even though pots,... More 

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Bournemouth
1 review
3 of 5 stars Reviewed September 2, 2014

I stayed here in June during the football World Cup and it is a well located hotel right on the beach at Santos and with a rooftop bar, pool and restaurant that is on the 22nd floor. The pool bar and restaurant are fairly small for the size of hotel but the views were amazing and the bar staff (particularly... More 

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Florianopolis, SC
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 14, 2014

The location of the hotel is the best feature. To get to the beach you just need to cross the avenue. And from the pool and the patio on the roof you have a nice view from the Santos Beach. The water from the beach is not crystal clear like other places, but still good and there's plenty of space... More 

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Kansas
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 11, 2014

Rooms are spacious and very well air conditioned. There is nothing fancy about the fixture in the bathroom. Breakfast buffet provides the average breakfast fare in Brazil. The pool and the patio on the roof provides a nice view of the Santos beach. Unfortunately, the beach next to the hotel is dirty and is not good for swimming, yet you... More 

Was this review helpful? Yes 1
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