We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Santos

Hotel website
Hotel deals
Av Washington Luiz 565 | Boqueirao, Santos, State of Sao Paulo 11055-001, Brazil
Book on
TripAdvisor
Trusted partner. We work directly with ACCORHOTELS.COM to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Mercure Santos
Professional photos View all
Browse nearby
Mercure Santos
Add Photo

519 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    157
    233
    93
    18
    18
See reviews for
202
94
34
117
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (519)
  • Mar-May only
    (133)
  • Jun-Aug only
    (105)
  • Sep-Nov only
    (99)
  • Dec-Feb only
    (182)
All months
Sao Paulo, SP
Level Contributor
35 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed in several Mercure chain properties in the last 5 years, but never found a modern one. Luckly, Mercure Santos environment is pretty contemporary with modern and clean furniture and curtains, which remits the guest to the 2010´s. This is good. Better than this is the sharp location just accross the beach. I reached the hotel at 4... More 

Was this review helpful? Yes
MercureSantos, Gerente geral at Mercure Santos, responded to this review

Dear Mr. Silvio T. We’d like to thank you for share your experience in Mercure Santos with us. Be sure your feed back is very importante and will encourage us to keep on providing a good quality of services. We’d like to apologize about the elevators. Be sure that this information is very important to us and gives us the... More 

Santos, SP
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Clean, new , well located . Cost /benefit very good. Breakfast by the Pool in roof with a nice sea view. Walking distance from the mall and restaurants. Spacious rooms , friendly staff. Perfect for business and also for families.

Was this review helpful? Yes
MercureSantos, Gerente geral at Mercure Santos, responded to this review

Mr. Marcos Alonso G. We’d like to thank you for share your experience in Mercure Santos with us. Be sure your feed back is very importante and will encourage us to keep on providing a good quality of services. We thank you once and we hope that in the next time you have a so good experience like this. Best... More 

Dover, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 9, 2015

Great hotel on the sea-front. Comfortable room,with balcony overlooking the beach, good restaurant on top floor with great views, plus roof-top swimming pool. All staff members very friendly and helpful. Beach is massive, so never over-crowded, but with plenty of action and entertainment.

Was this review helpful? Yes
MercureSantos, Gerente geral at Mercure Santos, responded to this review

Dear Mr. David , We’d like to thank you for share your experience in Mercure Santos with us. Be sure your feed back was very importante and will encourage us to keep on providing a good quality of services. We thank you once and we hope that in the next time you have a so good experience like this. Best... More 

Central Coast, NSW, Australia
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed April 23, 2015

We booked two nights at this hotel prior to a cruise departing from Santos port. Arrived late from Sao Paulo airport and had a little difficulty booking in due to language barrier. The room itself was okay, the restaurant okay, bar okay etc. etc.. A mediocre hotel with nothing exceptional. The traffic noise was a constant hum in the background... More 

Was this review helpful? Yes
MercureSantos, Gerente geral at Mercure Santos, responded to this review

We’d like to thank you for share your experience in Mercure Santos with us. We apologize because we didn’t correspond plenty to your expectations. We’re always working in order to provide a good service to our guests so your feed back is very important for us. Be sure that we are searching the best alternatives to solve the problem about... More 

Mendoza, Argentina
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 22, 2015

Unbeatable location in Santos for business, restaurants, shopping, beach. The main beach is just meters away from the hotel. My room was very comfortable with a sort of living room, a bedroom and a balcony from where you could see the beach. One TV set in each area (2) Restaurant is at the top floor with an excellent view of... More 

Was this review helpful? Yes 2
MercureSantos, Gerente geral at Mercure Santos, responded to this review

Dear, We very much appreciate your comments regarding your stay at the Mercure Santos. It is always a pleasure to receive from our guests. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Venice, California
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed January 11, 2015

We looked at many hotels and stayed at a different one on our first trip. The Mercure is definitely fine to stay at. The location is central. The initial women staff who checked us in were great. They helped us handle a taxi driver who was trying to stiff us. But the evening concierge was not good. He tried to... More 

Was this review helpful? Yes 1
MercureSantos, Gerente geral at Mercure Santos, responded to this review

Dear FoodieKC! We very much appreciate your comments regarding your stay at the Mercure Santos. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

London
Level Contributor
76 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
1 of 5 stars Reviewed December 23, 2014

“Here in our Hotel you wait a little longer for an omelet” was the arrogant response from the Breakfast manager, after complaining that every day it takes around 25 minutes to get an omelet at breakfast. One day we just had to leave breakfast without it, since, we waited nearly half an hour and had a few other things to... More 

Was this review helpful? Yes 2
Singapore
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed November 11, 2014

Spent a week plus at Mercure Santos, but had expected much more considering location and price. Pros: - Great location (across the beach) - Beautiful View from room balcony and roof top pool Cons: - Furniture was old and worn out - No cutlery in the kitchen. Only on request, and will clear after due to shortage. Even though pots,... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

175 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (166)
Viewed
View from room (38)
Viewed
Room/suite (52)
Viewed
Hotel & grounds (19)
Viewed
Family/play areas (1)
Viewed
Pool/beach area (19)
Viewed
Dining (12)
Viewed
Bathroom (3)
Viewed
Other (22)

Management photos: Courtesy of the property manager

Viewed
All management photos (9)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (1)
Viewed
Dining (1)
Viewed
View from room (2)
Viewed
Room/suite (3)
Viewed
Family/play areas (1)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay